St Luke Lutheran Community Portage Lakes in Akron, OH
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Information last verified:
615 Latham Lane, Akron, OH 44319
For more information about senior living options: (844) 490-3973
Andrea is described as the most caring healthcare professional in the industry, with everyone treated like family. The DON is amazing and the staff are nice, and there is a great view of the lake. Andrea is an exceptional caregiver who goes above and beyond. The facility is wonderful and the setting is unbelievable, with a caring and considerate staff. They have a caring staff, a clean facility, and phenomenal communication with families; Kailey is a gem to deal with. The unit manager Kailey is fantastic and always brings a nice smile to the residents. The staff are knowledgeable and truly care about all of their patients. The nurses and staff here are among the best around. The staff provide wonderful care with a beautiful location and views all year long. The team creates a home-like environment where residents feel respected, safe, and valued.
The facility is unsafe and neglectful, with residents left waiting hours on call lights and some having to call 911 for help. Bed sores are common and untreated because staff lack the support or direction they need. The briefs don’t close, leaving residents exposed and humiliated, and supplies run out for days. Management is disorganized and unprofessional, with managers regularly leaving shifts for personal matters and others described as unstable. Families should strongly consider moving their loved ones elsewhere. This place is horrible, with the nursing staff nasty and very unpleasant to their patients. The food is horrible, with instances of inappropriate items served and meals served cold. The facility is chronically understaffed with high turnover and staff burnout. New owners have brought less care than what it was, and billing issues create confusion due to poor management.St Luke Lutheran Community Portage Lakes is best suited for families who place a premium on a deeply resident-centered approach under strong nursing leadership, and who value a lakefront setting that supports a calm, home-like atmosphere. The community attracts residents who respond well to highly engaged caregivers and a facility culture that treats people with dignity and personal attention. The workload is organized around hands-on care, clear family communication, and a rehabilitation program that can accommodate both long-term residents and those in recovery. The DON, Andrea, is consistently identified as a transformative presence, signaling that the leadership culture matters profoundly here.
Those who should consider alternatives are families whose needs hinge on ultra-stable, consistently staffed operations with watertight daily care routines. Several reviews flag ongoing concerns about staffing levels and response times, suggesting that in moments of peak demand or with residents who require rapid assistance, the pace and reliability can fall short. For individuals with highly complex medical needs, or for those who demand rigid adherence to schedules and predictable oversight, other facilities may deliver more consistent performance. Billing, administrative clarity, and leadership stability are also recurrent themes that raise guardrails for families who cannot tolerate recurring friction in those areas.
The strongest positives center on the people at St Luke’s and the setting that frames daily life. The staff’s warmth and willingness to go the extra mile are repeatedly highlighted, anchored by Andrea’s leadership and the team’s evident investment in residents’ well-being. Families emphasize transparent communication, frequent family updates, and a genuine sense of being part of a caregiving team. The facility’s lake views, clean appearance, and a robust activities calendar, ranging from boat rides to dancing and therapy options, contribute to meaningful quality-of-life experiences that many families value highly. The rehabilitation and therapy components add real substance for residents who need mobility work, cognitive support, or recovery from hospital stays, and they are supported by in-house teams rather than a heavy reliance on agency staff.
Yet this is balanced by a recognizable pattern of inconsistent experience. A subset of reviewers describes unsafe conditions, neglectful care, or slow call-light responses, accompanied by reports of under-staffing and management gaps. Billing and administrative communications surface as recurring irritants in some cases, especially when leadership turnover coincides with billing confusion. The dichotomy is stark: strong relational care and an appealing environment exist alongside credible fears about reliability and safety in some shifts or with certain staffing configurations. Families must weigh the likelihood of encountering both exceptional care moments and periods where operational gaps appear.
In practice, the key pros can offset the main cons for families who can actively engage with the community, insist on consistent oversight, and monitor daily care closely. The presence of a compassionate DON who earns trust from residents and families is not a technician’s flourish but a core determinant of day-to-day well-being. When governance and frontline staff are aligned, the warm culture, combined with accessible therapies and engaging activities, can deliver meaningful stability and joy for residents. Prospective residents should seize the opportunity to meet Andrea and the unit managers, observe the cadence of care during a tour, and request a current care plan and staffing snapshot to verify that the promising profile is matched by dependable execution.
Bottom line: St Luke Lutheran Community Portage Lakes represents a compelling option for families prioritizing leadership-driven care, a welcoming, home-like environment, and strong therapeutic offerings in a scenic setting. It is less ideal for those who cannot tolerate variability in staffing, delayed responses, or administrative ambiguities, or for residents with highly demanding safety needs that require near-constant coverage. For those willing to actively participate in the care process, to ask pointed questions, and to assess current operations with the DON and frontline leaders, this community can be a meaningful, even transformative choice. If any of these red flags resonate, persistent understaffing, unresolved care concerns, or recurring billing confusion, explore alternatives and compare with other local options to ensure the best fit for long-term peace of mind.
30 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Akron-Canton Regional (6 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.St Luke Lutheran Community Portage Lakes in Akron, OH is a skilled nursing facility that offers a range of care services for seniors. The community provides 24-hour supervision and assistance with activities of daily living, including bathing, dressing, and transfers. They also offer specialized care for those with diabetes, including meal preparation and assistance with diet management.
Residents at St Luke Lutheran Community can enjoy a variety of amenities to enhance their lifestyle. The community features a beauty salon for residents who want to pamper themselves and stay looking their best. Cable or satellite TV is available in the accommodations for entertainment purposes. Off-site devotional services are also offered to cater to the spiritual needs of the residents.
Dining at the community is a pleasant experience with restaurant-style dining provided. Meals are prepared according to special dietary restrictions if required by residents. The community also organizes community-sponsored activities, resident-run activities, and scheduled daily activities to keep residents engaged and entertained.
The community is conveniently located near several cafes, pharmacies, physicians, and restaurants, ensuring easy access to necessary services outside the facility. In addition to these amenities and services, St Luke Lutheran Community provides housekeeping services, move-in coordination assistance, indoor common areas for socializing, outdoor spaces such as gardens for relaxation, small libraries for reading enthusiasts, telephones in each accommodation, and Wi-Fi/high-speed internet connectivity.
Overall, St Luke Lutheran Community Portage Lakes offers comprehensive care services in a comfortable living environment.
St Luke Lutheran Community Portage Lakes is located at 615 Latham Lane, Akron, OH 44319 in Summit County, Ohio
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