Information last verified:
1900 West 1St Street, Winston Salem, NC 27104
For more information about senior living options: (844) 490-3973
Asia at the Willow Valley front desk is a pleasure to talk to and welcomes visitors with a smile every day. DeeAnna Kerns is professional, polite, sincere, and knowledgeable, helping families understand their options. The staff are very caring and keep families involved. Rob from maintenance provides a fantastic, responsive experience and ensures resident comfort. DeeAnna Kerns is a compassionate leader; the facility is clean and staff are amazing under her leadership. Ashley (the director) and the rehab team are fantastic, professional, and dedicated. Juanita Coles, the activities director, is the best and brings love and care to residents. Lily, the administrator, is quick to respond and cares deeply for residents and staff. Erica Settle (Social Work) is appreciated for discharge planning and support.
The facility is described as dirty with poor hygiene and occasional mold in rooms. Staff are viewed as uncaring and unresponsive, often ignoring call lights and residents’ needs. Residents have been left in urine or in soiled conditions overnight, indicating neglect. Medications and pain management are frequently delayed or mishandled. There are serious allegations of neglect leading to death and failure to notify families promptly. The facility is accused of being understaffed and focused on profit rather than resident well-being. There are reports of a fight among staff and guns being brought to the facility, signaling unsafe conditions. Bed bugs, pests, and other sanitation problems have been reported on multiple floors. Management and leadership are described as incompetent and prone to covering up problems.This Winston-Salem community is most appropriate for families that prioritize a rehab-forward environment with active therapy services and a facility that has invested in updates and a responsive front-office presence, provided there is room for vigilant oversight. When the rehabilitation team is engaged, the atmosphere can be productive: residents make real progress, and families notice tangible gains in mobility and daily function. The place also appeals to those who value a modern aesthetic, clean common spaces, and staff who are willing to coordinate with families to move a plan forward. However, the narrative across reviews is not uniform, and the substantial variance in care quality makes clear that this community is not a universally reliable choice. For families seeking a consistently calm, dependable care experience without ongoing insistence on advocacy, alternatives deserve careful consideration.
The strongest positives repeatedly cited are the rehab program’s energy and the staff members who take ownership of resident progress. Therapists and rehab specialists are frequently praised for pushing residents toward meaningful gains, and leadership figures in social work and administration are described as compassionate, knowledgeable, and accessible. The physical environment also receives praise, renovations, a welcoming lobby, and a generally clean feel when a facility is well-staffed, and several families highlight the admissions process as thoughtful and patient-centered. On the activity side, dedicated staff and program directors keep residents engaged, which matters for mood, social connectedness, and overall wellbeing. In short, when the right people are on duty, the daily life of residents feels organized, responsive, and goal-oriented.
Yet the main downsides are repeated and troubling enough to demand serious scrutiny. A substantial portion of reviews centers on chronic staffing shortages, uneven care, and delayed response to call bells, which in turn feeds concerns about basic safety and dignity. Reports of missed medications, lapses in hygiene, and inconsistent supervision have appeared alongside firsthand accounts of residents being left uncomfortable or unsafe for extended periods. The most alarming posts describe neglect, poor housekeeping, and a lack of empathy from some caregivers, issues that deeply shake confidence in the ability of a facility to protect its most vulnerable residents. Add to that the volatility of leadership turnover and the flashing red signals of unresolved complaints or investigations, and the overall risk profile becomes hard to ignore.
These conspicuous weaknesses do not vanish simply because a few staff members stand out as excellent. The pros, strong rehab teams, compassionate social work leadership, and a refreshed physical plant, offset some concerns when there is steady, consistent staffing and stable administration. However, the contrasts in performance from shift to shift, and from week to week, are a warning sign. The positive voices emphasize heart, communication, and proactive problem-solving; the negative voices emphasize systemic gaps, slow accountability, and troubling experiences that can be repeated unless there is rigorous, ongoing oversight. Families will want to weigh whether the upside of excellent rehab and agreeable leadership can be reliably replicated on the floor every day, or whether the risk of inconsistent care outweighs the potential gains.
For families weighing alternatives, this community is a cautionary example of what happens when good intentions meet fragile staffing and fluctuating leadership. Those needing around-the-clock, dependable supervision, and meticulous medication management should consider other options with stronger, more consistent staffing metrics and clearer escalation pathways. Memory-care needs or residents with complex medical regimens often demand a level of reliability that reviews suggest may be uneven here. Prospective residents who choose to investigate further should insist on speaking with current residents and families, request recent state inspection reports, and probe for concrete metrics: nurse-call response times, staffing ratios by shift, the process for handling adverse events, and the steps taken to address repeated hygiene or safety concerns.
The practical next steps are clear. Schedule a visit with the rehab team to observe therapy sessions, ask to meet the director of nursing and front-line supervisors, and tour the floor where rehab takes place to gauge cleanliness, noise levels, and staff engagement. Request a detailed care plan for a hypothetical day, medication administration, mobility assistance, meal delivery, and call-bell response, so expectations are explicit. Inquire about recent improvements and what specific measures are in place to prevent the most troubling issues seen in reviews, such as hold times for assistance and hygiene protocols. And most critically, interview several residents and families about walk-through experiences, not just the glossy parts of a tour. In the end, this community can deliver meaningful rehab outcomes and a respectable living environment, but only for those who are prepared to advocate actively, demand accountability, and screen for stability in staffing and leadership. If that level of oversight feels uncertain, it is prudent to explore other strongly rated facilities where consistency in care is backed by sustained leadership and transparent, inspectable performance.
230 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Piedmont Triad International (19 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Citadel at Winston Salem is an assisted living community located in Winston Salem, NC. Our community offers a wide range of amenities to ensure our residents feel comfortable and have access to everything they need. Residents can enjoy the convenience of an on-site beauty salon, cable or satellite TV, community-operated transportation, a computer center, and a fully furnished living space.
For those looking to stay active and socialize with other residents, we offer a fitness room, gaming room, outdoor space, small library, and scheduled daily activities. Our dining room provides restaurant-style dining with special dietary restrictions accommodated for. Residents also have access to move-in coordination services and housekeeping.
We prioritize the well-being of our residents by providing care services such as 24-hour call systems, supervision, assistance with activities of daily living including bathing and dressing, transfers assistance, medication management, and a mental wellness program. Transportation arrangements are available for non-medical purposes as well as for doctors' appointments.
Our community is conveniently located near various amenities including cafes, parks, pharmacies, physicians' offices and hospitals. Residents can enjoy nearby entertainment options such as theaters while having easy access to places of worship for spiritual fulfillment.
At The Citadel at Winston Salem, we strive to create a warm and welcoming environment where residents can thrive while receiving the support they need.
This part of Winston Salem, North Carolina offers a convenient and diverse array of amenities for seniors looking to settle down in the area. With several pharmacies located within close proximity, accessing necessary medications and healthcare services is easily manageable. Additionally, the presence of reputable hospitals and physicians nearby ensures access to quality medical care. The neighborhood also boasts a variety of dining options, ranging from casual cafes to upscale restaurants. Parks provide opportunities for outdoor recreation and relaxation, while theaters offer entertainment options for leisure activities. Places of worship cater to spiritual needs, and overall, this area provides a well-rounded environment for senior living.
The Citadel At Winston Salem is located at 1900 West 1St Street, Winston Salem, NC 27104 in Forsyth County, North Carolina
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