1900 West 1St Street, Winston Salem, NC 27104
For more information about senior living options: (844) 490-3973
The staff are wonderful and the activities department keeps residents engaged. The facility is clean, well-maintained, and provides top-notch care. Rob from maintenance is responsive and ensures residents' comfort in their rooms. DeeAnna Kerns is warm, knowledgeable, and goes above and beyond for residents and families. The rehab team is fantastic and the director Ashley Helsel is very professional and dedicated. The administrator Lily is quick to respond and cares deeply for residents and staff. The Activities Director Juanita Coles is the best, bringing love and care to residents.
The staff leave residents sitting in their waste and neglect basic hygiene. The facility is dirty, with ongoing issues and unpleasant odors. CNAs gossip at the nursing station and neglect residents, leaving them in urine and with colostomy bags. The staff are chronically understaffed and seem in it for the money, failing to help residents. Call bells go unanswered for hours and patients are not Assisted promptly. The building has bed bugs, mold, pests, and overall poor maintenance. Families are not informed about health crises or deaths of loved ones. The food is stale and inedible. The DON and administration are described as lazy and incompetent, with safety for patients largely non-existent. There have been multiple deaths attributed to negligence and poor treatment. Meals and medications are often forgotten or delayed, compromising care. The facility is described as a nightmare and not fit for rehabilitation.This community is best suited for families prioritizing short-term rehabilitation with a strong emphasis on therapy and a facility that shows recent improvements under active leadership. When recovery and regaining independence after surgery or illness are the primary goal, the rehab program and the staff connected to it become the clearest value proposition. The environment has been described as clean and recently updated, and several reviewers single out the rehab team and directors for delivering attentive, goal-driven care. For families who will stay closely involved in care planning, this setting can offer meaningful progress and a sense of accountability from administrators and therapists.
Those who should consider alternatives are families seeking consistently reliable day-to-day safety, hygiene, and bedside responsiveness for longer-term residence. The breadth and intensity of negative experiences documented by residents and family members cannot be dismissed. Repeated concerns about delayed call-bell responses, inconsistent bathing and basic caregiving, medication timing, and odor or cleanliness problems suggest that everyday quality of care on some floors may vary. For anyone prioritizing steady, predictable staffing, 24/7 attentiveness, and a consistently high standard of sanitation, exploring other options with stronger, more uniform quality assurance would be prudent.
The strongest pros center on rehab strength and interpersonal leadership. Several families praise the rehab team as capable, motivated, and effective in getting residents back to walking and independent functioning, with clinicians and therapists perceived as aligned with individual goals. Leadership is repeatedly highlighted in positive terms - administrators, the director of nursing, and the social work team are described as responsive, compassionate, and hands-on in addressing questions and coordinating care. Cleanliness and a refreshed facility atmosphere are frequently cited, reinforcing the sense that, when the focus is on rehabilitation, the environment supports recovery. Claims of proactive admissions support and dedicated activity staff add to the sense that residents can experience meaningful engagement and progress.
The cons present a different, more cautionary picture. A substantial portion of reviews detail serious lapses in routine care: calls for help go unanswered, residents are left in urine or without timely hygiene, and some report medications or meals arriving late. There are alarming accounts of neglect surrounding dignity and safety, and even tragic outcomes linked to delays or deficiencies in care. Reports of bed bugs, persistent odors, and mold, along with criticism of administration and staff turnover, mark a pattern that undermines trust in consistent quality. The weight of these concerns - possible mismanagement, regulatory action, and lawsuits - cannot be dismissed, and they raise legitimate questions about safety culture and long-term reliability.
Balancing the pros and cons leads to a pragmatic conclusion: this community can be a strong choice for a recovery-focused stay when the plan includes rigorous oversight, an active family role, and clear, ongoing communication with a dependable rehab team. The decisive factor is whether current leadership and front-line staffing can deliver consistent, compassionate care across shifts. Families should demand current performance data, request to meet the rehabilitation team, and obtain a clear picture of call-bell response times, medication management processes, and daily hygiene routines before committing. Also essential is a transparent discussion about current safety practices, infection control, and any recent investigations or corrective actions.
In the end, this facility is not a blanket recommendation for all long-term needs. For seniors whose priority is steady, safe, high-quality daily care over the long haul, or for those with complex memory or behavioral care needs, stronger alternatives may provide greater peace of mind. For families pursuing a focused rehabilitation trajectory and willing to engage closely with administrators and clinicians, this community offers real upside - provided current staffing stability and a proven track record of consistent, attentive care are verified through up-to-date tours, conversations with the rehab team, and scrutiny of recent state surveys. The decision should hinge on the balance between robust rehab potential and the imperative for unwavering day-to-day safety.
230 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Piedmont Triad International (19 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Citadel at Winston Salem is an assisted living community located in Winston Salem, NC. Our community offers a wide range of amenities to ensure our residents feel comfortable and have access to everything they need. Residents can enjoy the convenience of an on-site beauty salon, cable or satellite TV, community-operated transportation, a computer center, and a fully furnished living space.
For those looking to stay active and socialize with other residents, we offer a fitness room, gaming room, outdoor space, small library, and scheduled daily activities. Our dining room provides restaurant-style dining with special dietary restrictions accommodated for. Residents also have access to move-in coordination services and housekeeping.
We prioritize the well-being of our residents by providing care services such as 24-hour call systems, supervision, assistance with activities of daily living including bathing and dressing, transfers assistance, medication management, and a mental wellness program. Transportation arrangements are available for non-medical purposes as well as for doctors' appointments.
Our community is conveniently located near various amenities including cafes, parks, pharmacies, physicians' offices and hospitals. Residents can enjoy nearby entertainment options such as theaters while having easy access to places of worship for spiritual fulfillment.
At The Citadel at Winston Salem, we strive to create a warm and welcoming environment where residents can thrive while receiving the support they need.
This part of Winston Salem, North Carolina offers a convenient and diverse array of amenities for seniors looking to settle down in the area. With several pharmacies located within close proximity, accessing necessary medications and healthcare services is easily manageable. Additionally, the presence of reputable hospitals and physicians nearby ensures access to quality medical care. The neighborhood also boasts a variety of dining options, ranging from casual cafes to upscale restaurants. Parks provide opportunities for outdoor recreation and relaxation, while theaters offer entertainment options for leisure activities. Places of worship cater to spiritual needs, and overall, this area provides a well-rounded environment for senior living.
The Citadel At Winston Salem is located at 1900 West 1St Street, Winston Salem, NC 27104 in Forsyth County, North Carolina
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