Piedmont HomeHealth

Pros

• Piedmont Home Care was unbelievably easy to arrange by phone.
• Kristin was pleasant and understanding of the family's situation.
• James was a blessing to the family and provided compassionate care for the husband.
• James treats the husband as if he were a family member, listening to needs and coordinating with hospice to ensure the best care.
• Anna and the team jumped to help and coordinated care quickly.
• The caregivers assigned were wonderful and gave the family peace of mind.
• Piedmont Home Care provides peace of mind and walks clients through caregiving options.
• Piedmont Home Care treats clients like family from the first call.
• Piedmont Home Care is hands down the best in senior care services in the area.
• The management and nursing staff are responsive and great resources for those managing care.

Cons

• They were really disappointed with the overall quality of the service.
• They note that nothing ever goes totally smoothly or as planned when caring for aging parents.

Review

In a time of quick decisions and shifting plans, Piedmont Home Care emerged as a steady, reassuring partner for several families navigating the complexities of caregiving. One family was facing a tight schedule and distance between loved ones, and they learned of Piedmont Home Care through a recommendation. The experience began with a phone call that was surprisingly easy to arrange, even late on a Friday. Kristin stood out for her pleasant demeanor and true understanding of the family's situation. The goal was simple: get help for the coming Monday, and Kristin delivered a fast, concrete solution within an hour. By Monday morning, a caregiver named James was at the door, and his presence proved to be a genuine blessing for the family.

James quickly became a trusted presence in the home, treating the husband with the kind of care one might give a family member. He listened to his needs and coordinated closely with hospice staff to ensure the best possible care. For the family, James's attentiveness wasn't just about meeting tasks; it was about peace of mind and a warm, reassuring routine. The impact of his care extended beyond routine duties to the comfort and security of a loved one, and it left the family feeling grateful for the consistent, compassionate support that Piedmont provides.

Another scenario highlighted the organization's responsiveness under pressure. A family faced a fall and major surgery for a relative, and Anna and the broader Piedmont team jumped in to coordinate care quickly, lifting a heavy burden off the family's shoulders. The caregivers assigned were described as wonderful, and their presence offered an incredible sense of peace - knowing that professionals were handling the situation made it possible for the family to focus on recovery and other needs. The experience reinforced the sense that Piedmont can mobilize effectively in times of urgent need and provide dependable, high-quality care.

Amid these largely positive experiences, one review offered a candid note of dissatisfaction: "Really disappointed with the overall quality." This reminder serves as a counterpoint within a broader pattern of praise, underscoring that even strong, well-regarded services can have moments that fall short of expectations. It's a helpful reminder that outcomes can vary, and that personalized fit matters in caregiving arrangements.

Despite that lone caveat, several recurring themes emerge across the testimonies. The overarching benefit cited is the peace of mind Piedmont brings. Families repeatedly emphasized that Piedmont walks them through caregiving options, helping them understand what's possible and who is best suited for each role. The staff were described as qualified, compassionate, and trustworthy, with a genuine sense of wanting to serve. The sense of being treated "like family" from the very first contact came through strongly in multiple accounts, reinforcing a feeling of stability and trust during challenging times.

Other stories underscored the team's accessibility and adaptability. In the case of supporting a mother with early-stage dementia, the Piedmont team was easy to work with, and management and nursing staff were responsive. They were described as strong resources for learning how to manage aging care, with the ability to adjust the plan as needs evolve - an important trait when conditions can change unexpectedly. The overall tone suggested a responsive, knowledgeable partner who listens and makes thoughtful adjustments rather than rigidly sticking to a pre-set plan.

Finally, the sentiment about Piedmont HomeHealth reinforced the impression of deep expertise and dependable care. The team was portrayed as caring deeply about clients' needs, with a high level of knowledge and excellent interactions across the board. The consensus from these testimonials is clear: Piedmont Home Care is a capable, compassionate option for families seeking reliable in-home care and support for aging relatives. While one review flagged concerns about quality, the prevailing narrative emphasizes responsiveness, empathy, and practical help that provides real comfort during difficult times. Given these thoughtful, real-life experiences, many families feel confident recommending Piedmont Home Care to others in their communities.

Pharmacies

• CVS Revco D.S. (0.4 miles)
• Walgreens (0.5 miles)
• CVS Pharmacy (2.9 miles)
• South Park Family Pharmacy (3.9 miles)
• Walgreens (5.8 miles)
• Express Scripts Holding Co. (6.1 miles)
• Walgreens (6.9 miles)

Parks

• Miller Park (0.6 miles)
• Salem Lake Trail (4.8 miles)
• Union Cross Park (8.7 miles)

Hospitals

• WFBH Ardmore Tower (0.7 miles)
• Wake Forest Univ Bapt Med Center (1.2 miles)
• Bethany Cardiology (17.7 miles)

Restaurants

• Bobby Boy Bakeshop (1 miles)
• West End Opera House (1.1 miles)
• P.F. Chang's China Bistro (1.1 miles)
• Gatsby's Pub (1.1 miles)
• Mozelle's Fresh Southern Bistro (1.3 miles)
• Sonic Drive-In (1.9 miles)
• Wise Man Brewing (2 miles)

Physicians

• O'connor John J Cpo (1.1 miles)
• Urology Partners (2.6 miles)
• Brookview Hills Internal Medicine (2.7 miles)
• Center For Clinical Research (2.7 miles)
• Cumadin Clinic (2.7 miles)
• Nephrology Associates (2.7 miles)
• Wake Forest Baptist Health - Internal Medicine - Highland Oaks (2.8 miles)

Cafes

• Starbucks (1.2 miles)
• Krankies Coffee (2.1 miles)
• Starbucks (2.7 miles)
• Starbucks (3.8 miles)
• Panera Bread (18 miles)
• Starbucks (21.5 miles)
• Starbucks (22 miles)

Places of Worship

• St John's Lutheran School (1.8 miles)
• Immaculate Heart of Mary Catholic Church (15.3 miles)
• Lindley Park Baptist Church (24.2 miles)
• Christ United Methodist Church (24.3 miles)

Theaters

• AMC Hanes 12 (3.6 miles)
• Regal Palladium & IMAX (18.4 miles)
• AMC CLASSIC Greensboro 18 (22.5 miles)