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Smoky Mountain Health And Rehabilitation Center in Waynesville, NC

Smoky Mountain Health And Rehabilitation Center is a nursing home community in Waynesville, NC.

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Smoky Mountain Health And Rehabilitation Center in Waynesville, NC

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1349 Crabtree Road, Waynesville, NC 28785

For more information about senior living options: (866) 208-4318

3.7 from 49 reviews
5 stars
28
4 stars
4
3 stars
4
2 stars
2
1 stars
11

Overall Review of Smoky Mountain Health And Rehabilitation Center

common 32 reviews mention this

Staff care and professionalism stand out

Residents and families describe a range of staff experiences, from strong communication to serious concern.

Many reviewers praise the staff for being friendly, caring, and professional, and they highlight good communication and day-to-day support. Several also credit therapists and nursing staff for helping residents make progress and feel cared for. At the same time, a recurring set of negative reviews describe rude interactions, staff seemingly ignoring call buttons, and inconsistent attention to basic needs.

common 9 reviews mention this

Cleanliness is frequently noted

Clean, well-kept spaces are repeatedly mentioned across positive experiences.

Positive reviews consistently mention the facility being clean and pleasant. Some also pair cleanliness with other compliments like friendly staff and good care. In the reviews that are critical, cleanliness is not the main complaint, which makes cleanliness a relatively steady positive theme.

common 6 reviews mention this

Dining and food quality get praise

Food quality and service come up as a frequent bright spot.

Several reviews describe the food as tasty or excellent, and they mention good food service alongside other daily care. A few reviewers connect meals with overall satisfaction, including reports of a good dining experience. There are also negative reviews, but they focus more on medical attention and basic care than on meal quality.

common 5 reviews mention this

Therapy and activities can be strong

Therapy teams and structured activities are praised by multiple residents.

Some reviewers single out PT and OT, along with therapy support, as part of a positive rehab experience. Others mention organized activities, including crafts and exercise classes, and they highlight the activity director’s impact. Even among mixed reviews, therapy-related roles are often described more positively than nursing and staffing coverage.

caveat 4 reviews mention this

Call-button response and check-ins

Several reviews report long delays before staff responded to help requests.

A number of negative reviews describe situations where help was slow to arrive after a call button request, including waits of roughly 30–45 minutes. Others describe residents left unattended in rooms or needing help with basics for extended periods. Taken together, these comments point to inconsistent responsiveness during day-to-day care.

caveat 5 reviews mention this

Medical complications and care follow-through

Some residents and families describe serious care problems and medical setbacks.

Several reviews report medical issues that led to worsening outcomes, including rehospitalization for infection or dehydration and concerns about delayed or dismissive attention to symptoms. Other critical reviews mention inadequate wound or skin care and residents left in wet or soiled conditions. Some reviewers still recognize that individual staff members could be kind, but the overall concern is about consistent follow-through and adequate clinical attention.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 50 resident community capacity 50 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Dining room Dining room
  • Fully furnished Fully furnished
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Asheville Regional (24 miles away) Asheville Regional (24 miles away)

Care Services

  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Parks

  • Canton Park (6.5 miles)
  • Cosby Entrance (23.1 miles)
  • Memorial Stadium (23.2 miles)
  • Lake Julian Park (23.9 miles)

Physicians

  • Midway Medical Center (6.9 miles)
  • Julie Hanson, MET Practitioner (21 miles)
  • Pisgah Institute (22.3 miles)
  • MAHEC Family Health Center at Newbridge (22.4 miles)
  • Carolina Hand Surgery (22.7 miles)
  • The Eye Center (22.9 miles)
  • Mission Weight Management Center - Sharon C Hathaway MD (23 miles)

Places of Worship

  • St Joan of Arc Roman Catholic Church (16.2 miles)
  • Biltmore Baptist Church (22.2 miles)

Pharmacies

  • Ingles (16.8 miles)
  • Walgreens (16.9 miles)
  • CVS Pharmacy (17.7 miles)
  • Walgreens (18.9 miles)
  • Genoa Healthcare (20.2 miles)
  • Walgreens (20.5 miles)
  • Good Neighbor Pharmacy (21.2 miles)

Restaurants

  • Cracker Barrel (18.1 miles)
  • Applebee's (18.2 miles)
  • Rocky’s Hot Chicken Shack (19.7 miles)
  • UpCountry Brewing (20 miles)
  • Moose Cafe Asheville (20.1 miles)
  • KFC (20.7 miles)
  • Taco Bell (20.9 miles)

Hospitals

  • Mission Childrens Hospital (20.4 miles)
  • Highland Hospital (22.2 miles)
  • Mission Hospital Operating Room (23.1 miles)
  • Mission St Joseph's (23.9 miles)

Cafes

  • Starbucks (21 miles)
  • BattleCat Coffee Bar (21.4 miles)
  • Taco Billy (21.7 miles)
  • Pollen (22.6 miles)
  • Pisgah Coffee Roasters (22.8 miles)
  • Vortex Doughnuts (22.9 miles)
  • High Five Coffee (23 miles)

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