Smoky Mountain Health And Rehabilitation Center in Waynesville, NC
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1349 Crabtree Road, Waynesville, NC 28785
For more information about senior living options: (844) 490-3973
The staff genuinely care for their patients. The facility is very clean. The team at Smoky Mountain is great to work with. The staff go above and beyond to meet residents’ needs. The food is excellent. The crafts are wonderful and the exercise classes are great. The therapy team—including PT, OT, and social workers—is awesome. The rehab program helps residents improve and return home with home health PT. The facility is a wonderful place with caring, professional staff.
The facility is not currently equipped to help someone heal after major internal surgery. There isn’t enough staff to adequately care for each patient as is. There were repeated issues with equipment, timely medication, and attention to wound care leading to rehospitalization. The hiring process is very unprofessional and lazy, with HR barely communicating. The patient was left in a room with no one checking on him, and call-button requests often went unanswered for 30 to 45 minutes. Baths were promised twice a week but were not performed for long periods. The administration was described as incompetent and greedy, with calls for firing and prosecution. Residents were evicted over unpaid bills, with no help offered to apply for Medicaid or other options. There were clinical staff shortages on most shifts, especially weekends.Smoky Mountain Health and Rehabilitation Center in Waynesville is best suited for seniors needing short-term, therapy-forward post-acute care where clean surroundings, engaging activities, and a capable rehabilitation team can drive recovery. This community can deliver a strong rehab core, PT, OT, speech, and meaningful daily programming, when staff levels allow, and families are prepared to participate actively in oversight and care coordination. Those with relatively contained medical needs who value consistent therapy dosing, reliable food service, and a pleasant social environment often see real benefit here. However, the model shows strain under more complex medical demands, and, in those cases, alternatives should be weighed carefully. Families should be aware that while positives abound in therapy and atmosphere, strong 24/7 nursing coverage and meticulous medical management are not guaranteed on every shift.
Several reviews highlight a genuinely clean facility and a warm, attentive front-line team. Residents and family members repeatedly praise the food quality and the array of activities, crafts, exercise classes, and vibrant therapy programs, that help sustain morale during recovery. Therapy teams, especially PT/OT, are frequently described as capable, with patients able to leave with meaningful gains and plans for home health. The center's partnerships with hospice care and end-of-life services come through as a notable strength, with clinicians and care coordinators coordinating around comfort and quality of life. Across multiple accounts, the admissions staff and the broader care team are cited as responsive, compassionate, and collaborative, which can make a difficult transition more bearable.
Despite those strengths, a pattern of serious staffing gaps and inconsistent daily care emerges in the reviews. Several accounts describe long delays for medication administration and assistance after pressing a call button, with some residents left unattended for extended periods. There are repeated allegations of inadequate wound care, dehydration, and missed baths, alongside reports of patients being transferred to hospital settings after lapses in monitoring. Administrative friction and billing disputes surface in several stories, including concerns about payments, bed charges, and even evictions for unpaid bills. Weekend coverage is singled out as thinner, with some families experiencing a sense that medical oversight and routine checks dip during nonweekday hours. The mix of praise and critique makes the actual day-to-day experience highly variable by shift and by caregiver.
When the rehabilitation program is properly staffed and the patients’ needs match the facility’s capabilities, the pluses can outweigh the negatives. Strong PT/OT, clean surroundings, nutritious meals, and active programming translate into tangible recovery gains and a better-than-expected quality of life during a stay. The presence of a supportive care network, hospice partnerships, coordinated family communications, and an engaged activity director, helps protect dignity and comfort even when some shifts fall short on hands-on care. However, the clumping of major safety concerns around dehydration, wound care, and call-button responsiveness cannot be dismissed. For residents who require reliable, round-the-clock nursing attention or who have histories of dehydration or infection risk, the risk of gaps in care remains too high to overlook. The decision hinges on risk tolerance and the ability of families to advocate consistently on behalf of their loved one.
Prospective families should insist on a detailed, written care plan before admission and demand exposure to the DON or nurse manager to explore escalation procedures. Probe staffing levels by shift, especially weekends, and request current nurse-to-resident ratios. Review the center’s wound-care protocol, hydration monitoring, and bowel regimen, as well as the frequency of bathing and assistance with incontinence care. Tour with a checklist focused on call-button response times and room cleanliness, and speak with residents and families about actual experiences on weekends. Clarify financial terms, including what is billable, what constitutes a medical-need waiver, and the center’s track record on appeals or disputes. Finally, verify the availability of private care coordination to bridge transitions home or to another level of care if recovery stalls.
This community is a viable choice for families prioritizing therapy-driven recovery, a clean, active environment, and a care team that can be aligned with a clear, advocate-driven plan. It is less suitable for residents with high medical complexity or those requiring uninterrupted, highly reliable nursing oversight. Alternatives should be considered for those concerns, look for facilities with stronger weekend staffing and documented success in wound care and hydration management. In the end, Smoky Mountain Health and Rehabilitation Center offers real strengths in rehabilitation and atmosphere, but the decision to choose it should rest on a firm plan for ongoing oversight, explicit staffing commitments, and a candid assessment of whether the resident’s medical needs can be managed safely within this center’s staffing reality.
50 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Asheville Regional (24 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Smoky Mountain Health and Rehabilitation Center in Waynesville, NC is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
Residents can enjoy their favorite TV shows and movies with cable or satellite TV in their fully furnished accommodations. The dining room provides a warm and inviting space for residents to gather and enjoy delicious meals prepared by the staff. For those who prefer cooking their own meals, each accommodation features a kitchenette.
The community also offers beautiful outdoor spaces where residents can relax and take in the fresh air. A small library provides ample reading materials for residents to engage in their favorite books, while Wi-Fi/high-speed internet access keeps them connected with family and friends.
At Smoky Mountain Health and Rehabilitation Center, the care services provided are top-notch. With 24-hour supervision, residents can feel safe knowing that assistance is available whenever needed. Trained staff members are on hand to provide assistance with daily activities such as bathing, dressing, and transfers. Residents with diabetes receive specialized care through a dedicated diabetes diet program.
Medication management ensures that residents receive their required medications on time and in the correct dosages. Mental wellness programs are also offered to promote emotional well-being among residents.
The dining experience at this community is tailored to meet specific dietary needs. Special dietary restrictions are accommodated to provide healthy and delicious meals for all residents.
To keep residents engaged, Smoky Mountain Health and Rehabilitation Center offers resident-run activities that allow them to actively participate in planning events. Scheduled daily activities ensure there is always something exciting happening within the community.
Overall, Smoky Mountain Health and Rehabilitation Center in Waynesville, NC provides a comfortable and caring environment where seniors can thrive while receiving personalized assistance with daily activities and enjoying a variety of amenities designed for their well-being.
Smoky Mountain Health And Rehabilitation Center is located at 1349 Crabtree Road, Waynesville, NC 28785 in Haywood County, North Carolina
Smoky Mountain Health And Rehabilitation Center on seniors.fyi includes 5 photos including images showing decor, living room, interior, fireplace, bathroom, building, entrance, landscaping, and more.
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