River Trace Nursing And Rehabilitation Center
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250 Lovers Lane, Washington, NC 27889
For more information about senior living options: (844) 490-3973
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The staff consistently demonstrated genuine concern for residents and worked to prevent falls and address nutritional needs. The DON, assistant DON, and unit managers listened to concerns and offered compassionate and practical solutions. Trudy guided families through admission with expertise and empathy. On the memory care unit, residents received love and caring from all the staff. The facility's remodeling has made it feel more welcoming and the administration is active and well staffed. The care and cleanliness are very good, with friendly staff. The physical therapists are great.
The administrator was usually too busy smoking to attend to anything. The facility was described as running the building into the ground with poor care and attitude. River Trace waited 13 hours before calling EMS to transport his father to the ER. The facility never called the family to inform them that he was being sent to the ER. His clothes were lost or stolen, his snacks were stolen by staff, and his glasses were missing. There were ongoing phone problems and no voicemail, making it nearly impossible to speak to someone. The place was disgusting with broken call bells, door knobs missing, rats, roaches, mice, and bed bugs that higher management refused to acknowledge. The facility suffered from high turnover and an often unfilled Director of Nursing position, leaving little oversight. The nursing staff were described as incompetent and rude, and therapy did not help maintain mobility.River Trace evokes a wide spectrum of experiences from people who have trusted their loved ones to its care. On one end, several families express deep frustration with administrative and operational lapses that they say directly affected safety and dignity. They describe an environment where the administrator was often unavailable or distracted, supposedly busy with non-clinical tasks like smoking, and where "the building is being run into the ground" by poor care and attitude. In these accounts, the facility's ability to provide basic, timely communication and follow-through is repeatedly called into question, with concerns ranging from delayed alerts to EMS after a serious fall, to plates of food left untouched for days, to belongings going missing - glasses, clothing, even snacks. The most alarming anecdotes recount a patient who fell twice while at River Trace, a prolonged delay before EMS was called, and no notice to the family until a MyChart alert surfaced. For many families, such experiences leave lasting fear about the safety and dignity of their loved ones.
Parallel to these alarming incidents, other reviewers recount a very different side of the facility. There are stories of staff who genuinely care, who engage in problem-solving around nutrition, hydration, and overall health, and who listen to concerns with empathy. Families speak highly of the front-line team - CNAs, therapists, and in particular the director-level staff when they are present - highlighting individuals who "demonstrate genuine concern" and who offer practical, compassionate solutions. Some praise the director of nursing and the unit managers for being responsive; one reviewer specifically credits Trudy with guiding them through the admission process with expertise and empathy, helping to negotiate the financial complexity of long-term care. In these voices, the care team is seen as capable, kind, and committed to preventing falls and supporting the resident's overall well-being, even when administrative sides of the facility fall short.
The facility's financial and communication processes also come under scrutiny. Several reviewers report billing and insurance issues that added stress to families already worried about care. One account mentions an unexpected private-pay billing change after Medicaid, with difficulties resolving the discrepancy and inconsistent follow-up. Communications, or the lack thereof, appear as a recurring theme: inconsistent phone service, voicemail problems, unanswered extensions, and the sense that important information never reaches the right people. One reviewer notes that despite attempts to resolve a bill, the company's phone system made real contact nearly impossible, leaving the issue unsettled. These administrative friction points seem to color families' overall trust in River Trace, even when clinical staff are praised.
Amid the mixed reviews, a narrative emerges about improvement over time. A few families observed a marked change from years past when the facility was described as a "living nightmare," with roaches, mice, and staff who appeared more concerned with paychecks than residents. In more recent visits, several accounts describe a more welcoming atmosphere, ongoing remodeling, and a schedule that is "fully staffed." The appearance and environment are repeatedly cited as showing the positive impact of these changes, with residents looking cleaner and more engaged. One reviewer even notes that the care level seems superior after certain personnel left and others stepped in, suggesting a turnover effect where a more stable and active administration contributed to improvements.
Yet numerous reviewers remain deeply concerned about pervasive, structural issues. Bed bugs, roaches, mice, and even rats are mentioned as ongoing problems by multiple families, with some insisting that management acknowledges the problem too slowly or not at all. There is also mention of inadequate PPE and broader concerns about resources being insufficient to address pests, infrastructure wear, and the necessary investments to elevate care standards. The sense of high turnover in leadership - particularly the Director of Nursing position being frequently unfilled or changing - projects a lack of consistent oversight that many families feel is essential to ensuring safety and quality of care. Against this backdrop, there are stories of residents experiencing missed or delayed care (for example, a resident who lost mobility after walkers were taken away, or a patient who was hospitalized after a diabetes-related event) that reviewers attribute, at least in part, to staffing gaps and management constraints.
Within the spectrum of care, there are also personal recollections about memory care units. Some reviewers describe receiving love and attentive care, noting that the memory care staff fostered friendships and provided meaningful support that helped their loved ones feel safer and more engaged. In contrast, others feel their family member did not receive adequate attention or that care gaps persisted, underscoring that even within the same building, experiences can vary dramatically from unit to unit or shift to shift. One account directly ties the memory care experience to the social and emotional benefits of companionship, while another laments a perceived lack of care for a family member with specific needs.
Taken together, the reviews paint a complex portrait of River Trace. There are unmistakable warnings about safety lapses and administrative breakdowns that can undermine trust and threaten resident well-being. At the same time, there are strong affirmations about dedicated staff who respond with care, competence, and heartfelt concern, particularly when families feel supported by responsive administrators and problem-solving teams. The facility appears to be in a state of flux - progress is evident in renovations, improved staffing patterns, and more welcoming surroundings, but ongoing concerns about pest control, resource allocation, communication reliability, and high turnover persist. For prospective families and long-term residents alike, the stories suggest the importance of diligent direct observation, clear communication channels, and an insistence on consistent, accountable leadership to ensure that the care of loved ones is prioritized above all else.
140 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.River Trace Nursing and Rehabilitation Center in Washington, NC is an exceptional assisted living community that provides a wide range of amenities and care services to meet the unique needs of its residents. The center offers a variety of amenities designed to enhance comfort and convenience, such as a beauty salon for personal grooming needs, cable or satellite TV for entertainment, and a computer center for staying connected with loved ones.
Residents can enjoy delicious meals served in a spacious dining room with restaurant-style dining options. Special dietary restrictions are accommodated to ensure that each resident's nutritional needs are met.
For recreation and socialization, River Trace Nursing and Rehabilitation Center offers numerous activities to cater to different interests. These include concierge services for personalized assistance, fitness programs to promote physical well-being, planned day trips for exploration outside the community, resident-run activities facilitating engagement within the community, as well as scheduled daily activities ensuring residents always have something enjoyable to participate in.
The center also prioritizes the overall wellness of its residents by providing round-the-clock care services such as 24-hour call system for immediate assistance if needed, 24-hour supervision to ensure safety at all times, assistance with daily living activities including bathing and dressing, as well as assistance with transfers for those with mobility challenges. Medication management is available along with special dietary plans like diabetes diet. Transportation arrangements are provided for non-medical purposes and also specifically tailored for medical appointments.
River Trace Nursing and Rehabilitation Center boasts a beautiful outdoor space where residents can relax amidst nature or engage in gardening if desired. The fitness room is perfect for maintaining an active lifestyle while the gaming room offers recreational options for indoor fun. Residents can indulge in leisurely reading at the small library or take advantage of high-speed internet access through Wi-Fi.
Housekeeping services keep communal areas clean and tidy while move-in coordination ensures that transitioning into this warm community is seamless. Transportations arrangement is made hassle-free by offering community-operated transportation services.
With its comprehensive amenities and care services, River Trace Nursing and Rehabilitation Center is dedicated to providing a comfortable and enriching living experience for seniors in Washington, NC.
River Trace Nursing And Rehabilitation Center is located at 250 Lovers Lane, Washington, NC 27889 in Pitt County, North Carolina
River Trace Nursing And Rehabilitation Center on seniors.fyi includes 4 photos including images showing building, flag, landscaping, trees, entrance, grass, parking, art, and more.
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