Maxim Healthcare in Washington, NC

Pros

• The staff are knowledgeable and friendly.
• Maxim Healthcare Greenville is a great place to work with supportive colleagues.
• The office staff are helpful and accommodate flexible scheduling.
• The company offers amazing benefits and competitive pay, and values its caregivers.
• The nursing and clinical staff are highly professional and skilled.
• The team is courteous, responsive, and dedicated to patient care.
• Management is supportive, approachable, and invested in helping staff succeed.
• The work environment is friendly, collaborative, and focused on excellent client care.

Cons

• The office is poorly managed with a reactive approach rather than proactive.
• The staff talk over clients and families and use profanity in front of them when things don’t go their way.
• They even claimed to have a legal team, presenting it as a threat rather than support.
• The office is the most unorganized agency the reviewer has ever worked for, with a lack of transparency and accountability from management.
• They chastise nurses on their days off and disregard the importance of readily available clinical training.
• A lack of support, appreciation, and respect leads to ending the professional relationship with Maxim Home Healthcare.
• The office is very disorganized and lacks communication skills; they call at the last minute without proper heads-up.
• They harass candidates with repeated document requests and change direction due to delays in processing paperwork.

Review

Maxim Healthcare Services in Washington, NC is best suited for families seeking highly personalized, one-on-one home care for an aging loved one and who value a team with depth of clinical capability, flexibility in scheduling, and a culture that puts caregiving relationships first. The strongest appeal lies in the ability to match clients with skilled nurses and aides who can provide consistent, home-based support, often with the same caregiver over time. For families wanting hands-on, in-home assistance that keeps a loved one where they are most comfortable, Maxim emerges as a practical, capable option.

Conversely, this agency may not be the best fit for those who require unwavering operational predictability, strict cadence in communications, and absolute clarity around compensation and scheduling. A number of reviews flag certain office hubs as disorganized or reactive rather than proactive, with last-minute callouts and inconsistent follow-through. Families seeking a tightly run program with stone-cold transparency should consider other providers or explore optioned facilities where administrative processes are more regimented. The constellation of concerns includes communication gaps and experiences that feel harried rather than well-coordinated.

On the plus side, the core strengths of Maxim consistently center on care quality and caregiver engagement. Families frequently praise knowledgeable nursing staff, the patience and attentiveness of clinicians, and the ability to place trusted professionals in the home quickly when needs change. The office teams, recruiters, schedulers, and clinical liaisons, are described as supportive and responsive, with many accounts of flexible scheduling, quick case transitions, and ongoing follow-up to ensure care alignment. This combination yields a caregiving environment where clients and their families often feel heard and supported.

Yet the main drawbacks carry real weight. Reports of disorganization, last-minute scheduling, and a perceived mismatch between promised and actual pay or billing practices cannot be dismissed. Some reviewers recount experiences where communication felt inconsistent or where expectations around availability and duties were not met, including accusations of improper or intrusive conduct by some managers. While these allegations are not universal, they signal a risk that some families will encounter friction between the expectations set by the office and the realities of day-to-day care management.

The decision calculus thus tilts toward a practical, if sometimes imperfect, equation. For families willing to actively manage the relationship with Maxim’s local office, setting clear care plans, requesting a dedicated coordinator, and insisting on written, transparent schedules and compensation terms, the pros can outweigh the cons. The high-caliber clinical staff and genuine commitment to patient care provide a solid foundation that supports consistent in-home wellness, relief for family caregivers, and a trusted presence in the home. When operations are functioning smoothly, Maxim delivers meaningful value in the home-care continuum.

In sum, Maxim Healthcare Services is a strong fit for families prioritizing intimate, in-home care with skilled clinicians and a flexible approach to scheduling. It serves best those who can tolerate occasional administrative bumps in exchange for exceptional bedside care and caregiver continuity. For families requiring flawless coordination, fixed processes, and ironclad transparency from day one, alternatives, whether other home-health providers or a move to an assisted living setting, should be explored. A prudent path is to engage Maxim with explicit, written expectations: a dedicated point of contact, a concrete care plan, predictable scheduling, and a clear, itemized billing agreement. This approach maximizes the likelihood of a positive outcome while safeguarding against recurring frustrations.