Britthaven of Washington
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Information last verified:
250 Lovers Ln, Washington, NC 27889
For more information about senior living options: (844) 490-3973
At Britthaven of Washington, the monthly cost for a private room is $4,063, which positions it as a more affordable option compared to the average in Pitt County at $5,234 and slightly below the North Carolina state average of $4,425. This pricing strategy not only makes Britthaven an attractive choice for prospective residents and their families looking for quality care but also reflects a commitment to providing accessible long-term care solutions within the community. Overall, Britthaven offers competitive rates while maintaining a standard of care that meets or exceeds expectations.
| Floor plans | Britthaven of Washington | Pitt County | North Carolina |
|---|---|---|---|
| Private | $4,063 | $5,234 | $4,425 |
The staff consistently demonstrates genuine concern for residents and proactively addresses needs such as nutrition and appetite. The DON, the assistant DON, and unit managers listen to concerns and offer compassionate, practical solutions. Trudy provides expert and empathetic guidance through the admission process. The care and cleanliness are high, with friendly staff. Families note that residents receive love and caring from the staff. The facility is clean and well-maintained, with active administration and solid staffing levels. The environment feels welcoming, especially after remodeling, with an improved atmosphere. Staff encourage residents to improve and prioritize safety, including fall prevention.
The facility is described as one of the worst places to work, with the administrator usually too busy smoking to attend to anything. The agency is allegedly running the building into the ground with poor care and attitude, and families are urged to seek another facility. A resident fell and waited 13 hours for EMS, with the family not being notified; belongings such as glasses and clothing were lost or stolen. The place is labeled a joke and not a place to send family members, with staff seemingly there for a paycheck rather than patient care. Ongoing billing problems and communications issues, including no voicemail and unreliable phone service, hinder resolutions. The facility reportedly suffers from infestations and broken infrastructure (bed bugs, roaches, mice, rats, broken call bells, missing knobs) and management fails to acknowledge these issues. High turnover and often unfilled administrator of nursing positions leave little oversight, with some staff described as incompetent and uncaring.Britthaven of Washington is best suited for families that want a locally accessible option and are prepared to take an active, hands-on role in advocacy and oversight. The community can work for residents who require routine assistance with daily activities and who respond well to front-line staff who, on their better days, show genuine concern and warmth. It may also appeal to families considering memory-care for loved ones and who are willing to ride out fluctuations in staffing and management as the campus tries to stabilize. This is not a facility to choose when absolute consistency, pristine environments, and impeccably predictable operations are non-negotiable; those expectations will likely clash with the patterns described in many reviews.
For families weighing alternatives, the message is clear: if stability, transparent communication, and relentless maintenance of a clean, well-functioning campus are essential, consider other options. The reviews reveal a recurring theme of management turnover, inconsistent leadership presence, and uneven staffing levels that can translate into lapses in care, missed calls, and delayed responses. Prospective residents with complex medical needs or families who cannot devote significant time to coordinating care and monitoring conditions should look for facilities with stronger, more stable administrative oversight and documented records of reliability. In short, Britthaven can work when there is active family engagement and a willingness to push for timely fixes, but it is less suitable for those who want a hands-off experience.
On the upside, several recurring threads point to meaningful strengths that counterbalance some drawbacks. Frontline caregivers who genuinely care about residents and who problem-solve with families are repeatedly cited as a core asset. The facility’s memory-care segment has drawn praise from families who highlight attentive, compassionate staff and positive social connections that helped their loved ones feel safe and included. Administrative leaders, when present and responsive, are described as capable and compassionate, sometimes walking families through financial questions with empathy and clarity. The environment can become more welcoming as remodeling progresses and as the administration stabilizes, with cleaned, better-lit common areas and a more active schedule for residents.
However, the negatives are substantial and recurring enough to require serious consideration. High turnover at key leadership positions, including the Director of Nursing, creates gaps in oversight and accountability. Communications frequently derail: inconsistent voicemail access, unclear billing practices, and delays in notifying families about changes in care or medical decisions. The resident experience is further strained by practical failures, broken call bells, missing or delayed meals, and episodes of equipment or facility maintenance that vacillate between adequate and inadequate. Pest concerns and reports of vermin, along with claims of stolen items or lost belongings, underscore a troubling pattern in the physical environment. These issues matter most for families seeking reassurance that a loved one is safe, comfortable, and consistently attended to.
From a decision-making standpoint, the prudent path is to verify concrete improvements and set clear expectations before moving a loved one in. Schedule multiple in-person visits at different times, including weekends, and request candid conversations with the DON or unit managers about staffing ratios, care plans, and emergency responsiveness. Inspect the memory-care area specifically for cleanliness, safety features, and staff engagement with residents. Ask for a transparent review of any outstanding billing questions, and confirm how and when communications will occur, especially around changes in medications, therapies, or discharge planning. If possible, seek references from current families who have recent experience, and insist on a written care plan with measurable goals and a defined review cadence.
Ultimately, Britthaven of Washington presents a mixed proposition. It is a viable choice for families who can tolerate the volatility and who come armed with a detailed advocacy plan, a willingness to press for timely fixes, and a reasonable tolerance for less-than-perfect conditions that are steadily improving. It is less suitable for those who require unassailable consistency, an impeccably maintained facility, and flawless, proactive communication on every front. The facility may not be the first pick for families with significant medical complexity or for those who value a turn-key experience with minimal family involvement. In the end, the decision should hinge on risk tolerance, readiness to engage in ongoing problem-solving, and a clear comparison with alternatives that promise steadier oversight and consistently high standards of care.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Britthaven of Washington is an assisted living community located in the picturesque town of Washington, NC. The facility offers a range of amenities and care services to ensure the comfort and well-being of its residents.
One notable feature of Britthaven is its commitment to providing spiritual support for individuals. Devotional services are offered off-site, allowing residents to connect with their faith and find solace in a welcoming environment. These activities provide a sense of community and promote emotional well-being.
Indoor common areas at Britthaven are designed to encourage socialization and foster a sense of belonging among residents. These spaces offer opportunities for interaction, whether it's engaging in conversations with fellow residents or participating in group activities and games.
The care services at Britthaven cater specifically to those with diabetes. Trained staff members are available round-the-clock to assist residents with their diabetic needs, ensuring they receive appropriate medication management, monitoring blood sugar levels, and maintaining a healthy lifestyle.
Additionally, Britthaven offers devotional activities offsite as part of their activity program. This allows residents to venture outside the community while engaging in meaningful spiritual experiences. Attending these events promotes personal growth, provides inspiration, and creates lasting memories.
Overall, Britthaven of Washington is an assisted living community that prioritizes the physical, emotional, and spiritual well-being of its residents. With its range of amenities and care services tailored to specific needs, this community provides a nurturing environment where seniors can enjoy a vibrant and fulfilling lifestyle.
At Britthaven of Washington, the monthly cost for a private room is $4,063, which positions it as a more affordable option compared to the average in Pitt County at $5,234 and slightly below the North Carolina state average of $4,425. This pricing strategy not only makes Britthaven an attractive choice for prospective residents and their families looking for quality care but also reflects a commitment to providing accessible long-term care solutions within the community. Overall, Britthaven offers competitive rates while maintaining a standard of care that meets or exceeds expectations.
Britthaven of Washington is located at 250 Lovers Ln, Washington, NC 27889 in Pitt County, North Carolina
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