White Oak Manor - Shelby
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401 North Morgan Street, Shelby, NC 28150
For more information about senior living options: (844) 490-3973
The staff were pleasant, kind, and provided prompt attention. The rehab department was excellent and provided great care. The food was very good and did not have an institutional taste. The room and the facility were neat, clean, and smelled pleasant. The staff - from nurses and CNAs to therapy and kitchen staff - were outstanding. The facility is a great place with friendly, well-mannered staff. The place had an open feel, and residents seemed happy.
The food was undercooked, with raw bacon served, and menu items did not always match what was actually served. She was not bathed regularly, left without necessary pain medication, and endured unacceptable living conditions including ants and rats. This level of neglect is inexcusable, and families should think twice before placing a loved one there. They tell families lies about everything; administration is mean-spirited, and CNAs are overworked and underpaid due to understaffing. The administrator implied care would be withheld until after lunch to keep payment, which is not right. Weekend nurses and staff were rude to residents and visitors, lied about giving pain meds, and showed dismissive reactions like eye rolls. The staff are lazy and don't care for the elderly; they ignore residents and close doors to avoid listening. The facility is not equipped to care for its patients; it is understaffed and lacks knowledge, especially with dementia patients. Staff failed to respond to nurse calls, leaving residents without help for extended periods and causing distress. The facility is not suitable for loved ones; management does not allow enough nurses and CNAs per shift, and cold or inadequate care is common.White Oak Manor Shelby is best suited for families seeking a short-term rehabilitation stay where skilled therapy teams and a clean, approachable environment are the priorities. After a hospital or surgical event, residents who respond well to focused rehab and who want prompt, personable attention from therapy and nursing staff will find capable support here. For long-term custodial care, however, this community should be weighed against persistent concerns about staffing, consistency, and basic daily care.
On the positive side, several reviews highlight that the rehab department can deliver strong results: attentive therapists, prompt nursing attention during shorter stays, and notable progress after surgeries or fractures. In particular, short-term residents who need wound healing, mobility work, and clinical recovery often report favorable experiences and discharge prepared for the next phase. Cleanliness and a generally pleasant atmosphere in the common areas and rooms are repeatedly noted, contributing to a sense of safety and comfort during recovery. In some stays, residents and families praise the food and the overall day-to-day environment, reinforcing the idea that the campus operates competently for rehabilitation-focused stays.
Yet the most consequential factor for families evaluating long-term care is the recurring pattern of care gaps and communication breakdowns that appear in many accounts. Long-term residents and their families frequently describe irregular bathing, gaps in pain management, and periods of neglect that undermine dignity and comfort. Reports of ants or rodents in living spaces, closed doors during requests, and delays in help when alarms are pressed are stark reminders of how staffing pressures can translate into real-world risk for daily needs. Administrative conduct and consistency also come under fire in several reviews, with allegations of misinformation, high turnover among CNAs, and perceptions that some managers do not treat families with the seriousness warranted by ongoing care. These elements collectively erode trust and make long-term placement decisions more precarious.
The pros and cons, taken together, suggest a clear delineation in suitability. If a loved one is headed into a finite rehab window and the aim is to maximize therapy intensity, rapid recovery, and a clean, welcoming environment, White Oak Manor Shelby can deliver meaningful value. The engagement of therapy staff and the generally positive day-to-day feel in many units can offset some logistical hassles and provide a solid bridge back to independent living or transition to home health. However, if the care horizon extends into months or years, the weight of understaffing, inconsistent daily care, and reported lapses in essential needs becomes harder to overlook. In these cases, the odds of quality long-term care depend heavily on the vigilance and involvement of family members, and even then the risk remains palpable.
Prospective families should enter conversations with clear, relentless questions: how is daily bathing and hygiene scheduled and documented? what is the cadence for pain management, especially during mornings and evenings? how many CNAs and licensed staff are on each shift, and what is the plan for weekend coverage? who is the point person for family concerns, and how quickly are issues addressed? request specific tour time focused on long-term care areas, speak with current residents about day-to-day routines, and review the care plan with the nursing supervisor before admission. For memory care needs or residents with higher care demands, consider facilities known for dementia-specific programs and steadier staffing models, as those conditions magnify the vulnerabilities evident in the Shelby location.
In the end, White Oak Manor Shelby stands out as a solid option for short-term rehab with capable therapists, a clean facility, and moments of genuinely good resident care. It is not, however, a universally reliable choice for enduring, high-need long-term care where consistent staffing and proactive daily support are nonnegotiable. Families should prioritize rehab-specific expectations while acknowledging the potential for management and staffing fluctuations that color longer stays. With careful planning, proactive oversight, and targeted questions, White Oak Manor Shelby can be a favorable fit for the right scenario, but alternatives should be actively compared for anyone prioritizing sustained custodial support and dependable daily care.
160 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.White Oak Manor - Shelby is an assisted living community located in the quaint town of Shelby, NC. Our community offers a wide range of amenities and care services to ensure that our residents have a comfortable and fulfilling lifestyle.
For our residents' convenience, we have an on-site beauty salon where they can enjoy various grooming services. We also provide cable or satellite TV in each resident's room for entertainment purposes. Our community-operated transportation service allows residents to easily access nearby destinations.
Our computer center is equipped with modern technology for those who want to stay connected with their loved ones or simply browse the internet. The dining room offers restaurant-style dining, providing residents with delicious and nutritious meals prepared by our skilled chefs. Residents can also enjoy their meals in the outdoor space or garden area if they prefer.
To promote physical fitness and wellness, we have a fitness room where residents can engage in exercise programs tailored to their needs. Our gaming room provides a space for socializing and entertainment, while our small library offers a quiet spot for reading and relaxation.
At White Oak Manor - Shelby, we prioritize the well-being of our residents. Housekeeping services are provided to ensure that their living environment remains clean and tidy. Each resident has a private bathroom for their comfort and convenience. Move-in coordination is available to assist new residents in transitioning smoothly into our community.
We offer non-medical transportation arrangements for outings and appointments. Additionally, we have a wellness center that provides various resources and programs to support mental well-being.
Wi-Fi/high-speed internet is available throughout the community for residents who wish to stay connected digitally. Our 24-hour call system provides peace of mind as assistance is readily available whenever needed. Trained staff members provide 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers.
For those with specific dietary needs, we offer diabetes diets as well as special dietary restrictions accommodations. Medication management services are also provided to ensure residents receive their medications on time.
Our community offers a variety of activities to keep residents engaged and entertained. Concierge services are available to assist with any needs or requests. Fitness programs cater to different abilities, while planned day trips offer opportunities for exploration. Resident-run activities allow residents to actively participate in shaping their community, and scheduled daily activities provide a structured routine.
With one park and multiple restaurants nearby, our location allows residents to enjoy the beauty of nature and dine out at local eateries.
At White Oak Manor - Shelby, we strive to create a warm and inviting environment that promotes independence, wellness, and meaningful connections among our residents.
White Oak Manor - Shelby is located at 401 North Morgan Street, Shelby, NC 28150 in Rutherford County, North Carolina
White Oak Manor - Shelby on seniors.fyi includes 3 photos including images showing decor, potted plants, entrance, porch, rocking chairs, outdoor seating, bedroom, interior, and more.
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