White Oak Manor - Shelby

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401 North Morgan Street, Shelby, NC 28150

For more information about senior living options: (866) 208-4318

3.2 from 33 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Overall Review of White Oak Manor - Shelby

caveat 9 reviews mention this

Care and response vary widely

Some residents describe missed care and delayed responses to urgent needs.

Several reviews raise serious concerns about daily care and responsiveness, including not being bathed regularly, being left without needed pain medication, and call-button delays. A few residents also describe unacceptable living conditions and instances where families had to step in because help did not arrive. There are also complaints about staff or management allegedly not following through, including claims that medication was not given as promised. A smaller set of reviewers describe the opposite, saying the staff worked hard to address concerns even during short staffing.

common 10 reviews mention this

Staff kindness shows up in reviews

Many reviewers say the nurses, CNAs, and therapists are kind and attentive.

A number of reviews describe pleasant, caring interactions with the nursing staff, CNAs, therapy team, and kitchen staff. Several visitors also mention feeling comfortable when spending time with residents and say the staff gave prompt attention. Some reviewers acknowledge busy periods and still recommend the facility based on how concerns were handled. At the same time, other reviews describe rudeness, so the staff experience appears inconsistent across families.

common 6 reviews mention this

Food quality is a recurring topic

Dining is a frequent point of praise and criticism in reviews.

Many residents and families comment on the food, often describing it as very good and not overly institutional. Others report problems such as undercooked items or meals not matching what was listed or selected. Several reviewers specifically connect positive food experiences with overall satisfaction during rehab stays. Dining also shows up alongside cleanliness and care quality in the way families assess the day-to-day experience.

common 5 reviews mention this

Facility cleanliness is mentioned often

Multiple reviews mention the facility being clean and well maintained.

Several reviews say the building and rooms were neat, clean, and sanitary, with one noting a pleasant smell. Families also comment on cleanliness alongside positive impressions of the overall environment and dining. A few reviews raise serious concerns about living conditions, including reports of pests, which stands out against the otherwise frequent cleanliness praise. Overall, cleanliness appears to depend on the experience a specific resident had during their stay.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

160 resident community capacity

Types of Care

Skilled Nursing Facility

Amenities

Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available

Transportation

Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments

Care Services

12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions

Dining

Diabetes diet
Special dietary restrictions

Activities

Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities

Nearby Places of Interest

Restaurants

Wendy's (1.2 miles)
Pancake House (1.2 miles)
Taco Bell (1.2 miles)
Burger King (1.3 miles)
McDonald's (1.3 miles)
Cook Out (1.4 miles)
Chick-Fil-A (1.7 miles)

Parks

Holly Oak Park (1.8 miles)
Patriots Park (11.8 miles)
Cowpens National Battlefield Visitors Center (19.1 miles)
Cowpens Veterans Memorial Park (24.3 miles)

Physicians

Boiling Springs Childrens Clinic (8 miles)
Steen & Associates (10.1 miles)
Carolina Pediatric Associates (15 miles)
Dr's Office (15.1 miles)
Novant Health Gaffney Medical Center Emergency Department (15.2 miles)
Gaffney Pharmaceutical Research (15.2 miles)
Internal Medicine Associates of Gaffney (15.3 miles)

Places of Worship

Cornerstone Baptist Church (8.7 miles)
Encounter Church (14.3 miles)
Southern Baptist Convention (15.3 miles)
Providence Baptist Church (15.4 miles)
Fairview Baptist Church (16.3 miles)
Broad River Baptist Association (16.9 miles)
Riverview Baptist Church (18.4 miles)

Hospitals

Mary Black Health System-Gaffney (15.2 miles)
Ucmc Icu (15.2 miles)
Upstate Carolina Medical Center (15.2 miles)
Cherokee County Mealsonwheels (16.7 miles)

Pharmacies

Royce Associate (15.9 miles)
Walgreens (16.3 miles)
Buford Street Drug Store (16.7 miles)
Peoples Pharmacy (21.9 miles)
CVS Pharmacy (22.6 miles)

Cafes

Starbucks (17.5 miles)
Starbucks (21.3 miles)

Theaters

The Big E Gaffney (17.8 miles)

Frequently Asked Questions

Where is White Oak Manor - Shelby?

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