Century Care For Shelby

Pros

• The staff takes really good care of him.
• The rooms are always clean.
• Hannah the social worker is a rockstar.
• The staff was very professional and they care about your loved one.
• PEAK of Shelby feels like coming home, with friendly and kind-hearted staff.
• PEAK of Shelby's Short Term Rehab focuses on functional tasks that keep patients engaged and having fun, which improves their outcomes.

Cons

• The staff did not answer the father's call bell for hours, delaying assistance.
• The roommate who used the call bell was left in his own waste for three hours.
• A family member said the facility feels like a "hellhole" and warned others to avoid it due to poor care.
• Some staff are rude and appear to work only for a paycheck, with no regard for patients.
• A former CNA stated that the staff were not doing their jobs.
• A grandmother was given medication she was allergic to and treated badly by the staff.
• Two days after admission, a patient suffered two weeks of diarrhea, leading to removal from the facility.
• A friend was not bathed or fed properly, became unresponsive, and was transferred with kidney failure and very low blood pressure.

Review

There are a lot of sharp contrasts in the experiences people report about this facility, ranging from moments of genuine care and warmth to alarming instances of neglect and disrespect. Several reviewers paint a picture of a place where some staff members are attentive, responsive, and proud of the care they provide, while others recount episodes that feel negligent or dehumanizing. The spectrum is wide enough that readers are left with a sense that individual experiences may hinge on which staff members are on duty and which unit a patient ends up in.

One account describes a distressing scene in which a father's call bell was ignored for hours, even after the family called to check on him multiple times. The same reviewer notes that the roommate of the father also used the call bell and was left in his own waste for about three hours. The reviewer strongly cautions that if you love your relative, you should think twice about placing them there, adding that the person they cared for described the facility as a "hellhole" and expressing feelings about wanting out. While this reviewer had harsh words about the care staff failing to meet basic expectations, they did acknowledge that the rehab team was not the root of the problem and that the people who were supposed to care for residents often did not do the bare minimum.

There are also anecdotes that focus on the interpersonal dynamics among staff, as well as the behavior of certified nursing assistants. One visitor recounts an incident where a roommate asked a CNA to clean a table after his brushing teeth hours earlier, and the CNA responded as if it were a major inconvenience. The writer, who is a former CNA themselves, concludes that the staff were not performing their jobs adequately. This sentiment of frustration with basic hygienic and daily-care tasks appears repeatedly as a through-line in several negative reviews, cementing a perception that some caregivers treat routine duties as impositions rather than responsibilities.

Other reviews contrast these negative experiences with more favorable ones. One commenter says that their father is a resident there and that the staff take very good care of him, noting clean rooms and overall good service. Another reviewer singles out Hannah, a social worker, describing her as a "rockstar" and praising the overall staff as "great" with five-star sentiment. In these accounts, the facility is depicted as responsive, clean, and capable of delivering compassionate, attentive care - especially on the rehab side where a focus on patients' functional tasks is highlighted as a positive feature.

There are also broader, more accusatory warnings about the facility's overall quality. A strong retort claims that the place should have been shut down years ago, arguing that some staff are rude and motivated primarily by paychecks. The writer urges prospective families to conduct extensive research and to have someone check on their loved ones around the clock if placement is deemed necessary. This viewpoint emphasizes a perceived systemic problem with attitudes and accountability, suggesting that the facility's culture may tolerate, or even enable, neglect in certain circumstances.

Other personal narratives lean heavily toward the negative, citing specific medical and safety failures. One reviewer describes walking into a facility where urine odors were pervasive, and where a CNA allegedly dismissed concerns while a doctor reportedly claimed that the patient did not need ER care; when the patient was eventually admitted to the hospital, the reviewer says the experience reinforced a "no star" sentiment. Another positive report notes a dementia patient whose family felt the staff were professional, the rooms were clean, and the care was good, underscoring that experiences can vary considerably from one resident to another.

There are also stories of serious health concerns that raise alarms about medical oversight. One post describes a grandmother who arrived after leg amputation and was given a medication she was allergic to, leaving her ill for a period; the family criticizes the staff for attitude problems and for not feeding her properly, expressing strong distrust and advising against choosing this facility unless there are alternative options. A separate account tells of a brother who developed diarrhea for two weeks after admission, leading the family to remove him from the facility in distress. A particularly grave account recounts a friend who, after being found unresponsive by a family member, was transferred to a regional hospital with kidney failure and dangerously low blood pressure, implying a cascade of medical issues and mounting concerns about ongoing care and monitoring.

Amid the mix of reviews, some patients' families express hope that rehab-focused units can deliver meaningful improvements in patients' function and mood. The Peak of Shelby unit, for instance, is praised for its welcoming atmosphere, consistent greeters, friendly staff, and a short-term rehab approach that emphasizes engaging patients in functional tasks and activities that promote progress. This portrayal presents a different facet of the facility: a place where the environment can feel almost like home, and where dedicated rehab professionals help patients stay motivated and socially connected in addition to their medical treatment.

Taken together, the collection of experiences suggests that this facility is not a monolith. For every account of neglect, there is another of professional, compassionate care, clean rooms, and staff who genuinely seem to care about the residents' well-being. The recurring themes - attentiveness versus indifference, clear communication versus miscommunication, and the variability of care quality across different staff and units - create a nuanced portrait. Families considering placing loved ones there are urged to weigh these mixed experiences carefully, ask pointed questions about staffing, incident histories, and care protocols, and, when possible, visit multiple times to observe how the staff interact with residents during different shifts.

Located in Shelby, North Carolina, this area offers a variety of conveniences for senior living. With numerous restaurants such as Wendy's, Taco Bell, and Chick-Fil-A within a short distance, dining options are easily accessible. Nearby parks like Holly Oak Park provide opportunities for leisurely outdoor activities. Several physicians' offices and hospitals like Mary Black Health System-Gaffney ensure that healthcare services are readily available. Additionally, there are places of worship like Cornerstone Baptist Church and Providence Baptist Church for spiritual support. The presence of pharmacies such as Walgreens and CVS Pharmacy contributes to easy access to medications. Overall, this area in Shelby provides amenities that cater to the needs of seniors looking for a comfortable and convenient living environment.

Restaurants

• Wendy's (1.8 miles)
• Pancake House (1.8 miles)
• Taco Bell (1.8 miles)
• Burger King (1.9 miles)
• McDonald's (1.9 miles)
• Cook Out (2 miles)
• Chick-Fil-A (2.3 miles)

Parks

• Holly Oak Park (2.4 miles)
• Patriots Park (12 miles)
• Cowpens National Battlefield Visitors Center (19.5 miles)
• Cowpens Veterans Memorial Park (24.8 miles)

Physicians

• Boiling Springs Childrens Clinic (8.4 miles)
• Steen & Associates (10.3 miles)
• Carolina Pediatric Associates (15.6 miles)
• Dr's Office (15.6 miles)
• Novant Health Gaffney Medical Center Emergency Department (15.8 miles)
• Gaffney Pharmaceutical Research (15.8 miles)
• Internal Medicine Associates of Gaffney (15.8 miles)

Places of Worship

• Cornerstone Baptist Church (8.7 miles)
• Encounter Church (14.9 miles)
• Southern Baptist Convention (15.9 miles)
• Providence Baptist Church (16 miles)
• Fairview Baptist Church (16.8 miles)
• Broad River Baptist Association (17.5 miles)
• Riverview Baptist Church (18.1 miles)

Hospitals

• Mary Black Health System-Gaffney (15.8 miles)
• Ucmc Icu (15.8 miles)
• Upstate Carolina Medical Center (15.8 miles)
• Cherokee County Mealsonwheels (17.3 miles)

Pharmacies

• Royce Associate (16.5 miles)
• Walgreens (16.8 miles)
• Buford Street Drug Store (17.3 miles)
• Peoples Pharmacy (22.2 miles)
• CVS Pharmacy (22.9 miles)

Cafes

• Starbucks (18 miles)
• Starbucks (20.9 miles)

Theaters

• The Big E Gaffney (18.3 miles)