Sanford Health & Rehabilitation

Pros

• The care provided to the mother was exceptional, with the staff going above and beyond to engage her.
• The food manager personalized meal options for the mother, successfully encouraging her to eat.
• The staff displayed compassion and care during the mother's passing, allowing for flexible visiting hours.
• Friends are recommended to this facility for therapy due to attentive staff and high-quality treatment.
• The therapy provided was effective and made patients feel comfortable in their recovery process.

Cons

• The communication about outpatient services was inconsistent and left the family feeling forgotten after the initial stay.
• The patient’s care instructions provided were minimal, only advising to "keep them clean" without adequate training on wound care.
• Messages left for the social worker went unanswered, contributing to a sense of neglect post-discharge.
• The overall experience with the rehabilitation facility was disappointing, leading the reviewer to consider alternative options for future care needs.

Review

The experiences shared in the reviews reflect a stark dichotomy of care at a rehabilitation facility, highlighting both commendable and concerning aspects. At one end of the spectrum is the heartfelt praise for the compassionate and attentive staff who provided exceptional care to one resident, while at the other end is a critical viewpoint of inadequate support during the transition from inpatient to outpatient care for another resident's spouse.

In one instance, a daughter expressed deep appreciation for her mother’s care, describing it as “second to none.” She noted her mother's reclusive nature, but despite this, the staff made considerable efforts to engage with her. These efforts included personal visits from the food manager who took special interest in her mother's dietary preferences when she refused to eat. This personalized approach not only made her mother feel valued but also succeeded in encouraging her appetite. It showcases how meaningful interactions can lift spirits and enhance patient wellness—elements that make the facility stand out in its commitment to comprehensive patient care.

Moreover, when faced with the sorrow of losing her mother, this reviewer was touched by how compassionate and caring the staff were during such a difficult time. The flexibility in visiting hours allowed her unrestricted access whenever it was needed, underscoring an openness that facilitates familial support during critical moments. This level of dedication often makes a significant difference for families navigating emotional turmoil while seeking quality care for their loved ones.

Conversely, another review paints a less favorable picture regarding a husband’s experience within the same facility. While first impressions may align with positive experiences through inclusive meetings shortly after admission, discrepancies quickly became evident. There appeared to be inconsistencies between what was promised regarding outpatient services after his initial 20-day stay covered by Medicare and what was discussed in subsequent meetings—a factor that could lead to confusion and frustration for families trying to plan ahead.

The reviewer expressed disappointment particularly around wound care training expectations versus reality. What had been anticipated as thorough instruction turned out to be minimal guidance limited merely to maintaining cleanliness—a stark contrast when compared against earlier assurances about comprehensive training. Such gaps highlight potential shortcomings in communication and education protocols within rehabilitation facilities that could leave caregivers feeling unprepared for post-discharge responsibilities.

Afterward, following his discharge, attempts by this reviewer to secure follow-up support fell short; she reported leaving multiple messages with no response from social work staff regarding outpatient services. This lack of communication exacerbates feelings of neglect and contributes significantly toward dissatisfaction regarding overall management within this facility—problems which could easily deter future patients or their families from returning or recommending their services based on these negative experiences.

Ultimately, these reviews underscore both exemplary patient-centered practices alongside areas needing critical improvement within rehabilitation settings. Whether it’s ensuring consistent communication post-discharge or fostering empathetic connections with all patients regardless of their social disposition—the necessity for holistic approaches that prioritize both physical recovery and emotional well-being becomes apparent through these contrasting experiences. For those seeking recovery options, these insights serve as vital information when deciding where best to place trust during such challenging times; choices made today can greatly influence not just health outcomes but emotional journeys shaped by supportive environments alongside competent medical care.

Parks

• Rock Ridge Park (8.1 miles)
• Briar Commons (18.1 miles)
• Harmony Community Pool and Playground (19.8 miles)
• Southern Community Dog Park (21.4 miles)
• Soccer Fields At Southern Community Park (21.4 miles)
• Fred G. Bond Metro Park (22.1 miles)
• Grandale Park (24.1 miles)

Physicians

• Central Carolina Orthopaedic Associates (10.6 miles)
• All Womens Health Care (10.9 miles)
• Community Family Medicine (11.3 miles)
• Duke Primary Care of Galloway Ridge (15.7 miles)
• Family Dermatology (18.8 miles)
• Cary Skin Center (20.8 miles)
• Family Medicine and Acute Care of Sandhills (21.6 miles)

Pharmacies

• Walgreens (10.8 miles)
• CVS Pharmacy (18.4 miles)
• Walgreens (18.6 miles)
• Walgreens (19.3 miles)
• CVS Pharmacy (20.7 miles)
• CVS Pharmacy (21.5 miles)
• CVS Pharmacy (21.7 miles)

Restaurants

• The City Tap (10.9 miles)
• The Phoenix Bakery Market Cafe (11.1 miles)
• Carolina Brewery & Grill (12.3 miles)
• Mi Cancun (13.1 miles)
• Chick-Fil-A (17 miles)
• Taco Bell (18.5 miles)
• Chick-Fil-A (18.6 miles)

Hospitals

• Unc Chapel Hill (11.3 miles)
• WakeMed Cary Hospital (22.6 miles)
• UNC Hospitals Ambulatory Care Center (23.2 miles)
• UNC Transplant Clinic (23.5 miles)
• North Carolina Cancer Hospital (23.5 miles)

Cafes

• Café Diem (11.3 miles)
• Aromatic Roasters (11.5 miles)
• Breakaway Cafe (17.6 miles)
• Starbucks (23.3 miles)
• Chanticleer Cafe & Bakery (23.7 miles)
• Panera Bread (23.9 miles)
• Starbucks (24.4 miles)

Theaters

• AMC DINE-IN Holly Springs 9 (17.2 miles)

Places of Worship

• Mt Carmel Baptist Church (21.1 miles)
• Pleasant Grove Baptist Church (22.6 miles)
• Amplify Church (24.3 miles)
• New Hope Church (24.4 miles)
• Christ the King Lutheran Church (24.5 miles)