Liberty Commons Nursing & Rehabilitation Center

Pros

• The Liberty Commons team provided outstanding support during Henry's stay.
• The AllTherapy team was exceptional, and Mr. Herb went above and beyond to encourage Henry spiritually and emotionally.
• Lydia and Cindy from social work provided constant support.
• The nursing staff delivered top-notch, compassionate care.
• D.O.N. is remarkable, and Dawnhette is an exceptional nurse who made Henry feel at home and lifted his spirits daily.
• The housekeeping team kept the facility clean and comfortable.
• Every department worked together beautifully, creating a place of genuine healing, hope, and excellence.
• Lidia Cruz from social work was excellent and outstanding, ensuring needs were met and following up after discharge.
• The facility allowed pet visits, which helped residents and families feel more at home.
• Liberty Commons has a great physical therapy program and is highly recommended by families.

Cons

• The reviewer criticized the Sanford Liberty Commons administration as poor.
• The reviewer alleged medical neglect, including undiagnosed obstruction, lack of proper medical equipment and medications, and no Foley care.
• They claimed they were billed for a private room and not reimbursed, despite Medicaid issues.
• They warned others not to send family members there.
• They described neglectful conditions, such as a patient being soaked with wet sheets, poor cleanliness, and staff failing to clean or change bedding promptly.
• They stated the facility did not provide oxygen when the patient vomited and aspirated.
• They criticized the discharge process as poorly coordinated with unclear costs.
• They noted an incident where the administrator laughed and told them to leave.

Review

Liberty Commons Nursing & Rehabilitation in Sanford has clearly touched a wide range of experiences for residents and their families. On one end, the facility is described as a place of genuine healing, with many families expressing deep gratitude for the care and kindness they encountered during difficult times. Several people highlighted the AllTherapy team and the many individuals who made an impact on their loved ones' physical and emotional well-being. Across these accounts, the environment is repeatedly portrayed as compassionate, respectful, and focused on recovery, with patients often mentioning that they felt supported not only medically but also personally and spiritually by the staff.

A number of standout team members are repeatedly thanked for going above and beyond. Mr. Herb is cited as someone who encouraged Henry - spiritually and emotionally - and helped make what seemed impossible feel achievable. Social workers Lydia (Lidia Cruz) and Cindy are praised for their steady, proactive support: coordinating needs, ensuring follow-through, and staying in touch after discharge. The nursing leadership is also acknowledged, with the D.O.N. described as remarkable, and one nurse, Dawnette, singled out as more than just a caregiver - a humane, uplifting presence who helped the family feel at home during a stressful time. The housekeeping team earns recognition as well for maintaining clean, comfortable surroundings, and the PT department is commended for teamwork and dedication to helping residents regain their independence. Across multiple notes, the sense is that the facility operates like a well-coordinated team that truly cares about patients' well-being.

Families repeatedly emphasize the importance of social and emotional support, with staff members making a meaningful difference in transitions and daily morale. One reviewer spoke of how a social worker made it possible for their loved one to settle in smoothly and how a follow-up call the next day reinforced the feeling that Liberty Commons was in their corner. Another reviewer highlighted the warmth of the staff in Day-to-day care, the responsive billing team, and the ability to visit with a family pet - an item that made a significant emotional impact and helped a resident feel more at ease during rehabilitation. The sense of partnership in care is a consistent thread, with many families noting that staff members not only performed tasks but also treated patients with dignity and kindness during every step of the journey.

Yet, the reviews also reveal serious concerns and hard truths. A particularly pointed and strongly worded message about the Sanford campus conveys frustration with administration, recounting a troubling sequence of events involving medical oversight, billing, and care decisions. The writer describes a situation where a gastric obstruction and subsequent complications were not promptly recognized, culminating in a hospital transfer and a new medical condition. According to this account, the family felt dismissed by an administrator after voicing concerns, and they urged others not to send family members there. This perspective underscores the importance of strong administrative oversight, transparent communication, and reliable medical responsiveness - even in a facility that otherwise demonstrates many positive attributes.

Other reviews offer a more mixed, yet instructive, view. One note commends Wendy for her help while acknowledging that improvements could always be made. Another set of experiences details serious deficiencies in patient handling and environmental cleanliness before a caregiver intervened with more timely assistance. The writer described repeated delays in bedside changes, inadequate cleaning, and a perception of being understaffed, while acknowledging the essential reality that staff members are stretched thin in a demanding environment. There is a clear call for more consistent caregiving and better discharge planning, particularly around how costs and responsibilities are communicated to families.

Despite the challenges recounted, there are equally powerful affirmations of quality care in other stories. Several residents' families report long-standing gratitude for the care their loved ones receive, including positive notes about consistent nursing attention, compassionate daily interactions, and strong support during difficult health transitions. Specific names - Lauren and her team, Janet in the business office, Shella and the nursing staff - are remembered with appreciation for making the stay more comfortable and dignified. One account details a mother who has been at Liberty Commons for more than five years, describing her continued contentment, the breadth of in-house activities, and the sense that the facility remains a supportive home away from home. The positive experiences also highlight how staff members have helped families stay connected during challenging times, including during the Covid era when access to in-person visits was limited.

In the broadest view, Liberty Commons in Sanford emerges as a facility with a strong core of dedicated, caring professionals who strive to lift residents' spirits and advance their recovery. The testimonials reveal a place where many families feel their loved ones are treated with genuine respect, where physical therapy and daily nursing support can deliver meaningful gains, and where administrative staff can either elevate the experience with smooth coordination or fall short in moments requiring stronger accountability. For prospective families, the gallery of experiences suggests a campus that can deliver extraordinary warmth and responsive care, while also reminding them to investigate administrative processes, discharge coordination, and consistent quality of daily care. In short, Liberty Commons is described as a place of capable healing and heartfelt compassion, balanced by a few cautions that underscore the need for ongoing attention to policy, communication, and consistent care practices.

This area of Sanford, North Carolina offers a variety of amenities and services suitable for senior living. In terms of dining options, there are popular fast food chains such as KFC and Taco Bell, as well as locally-owned establishments like The Twisted Grape and Noble Meats & Eatery. For medical needs, there are reputable physicians' offices like Family Medicine and Acute Care of Sandhills and Community Family Medicine nearby. Pharmacies such as CVS and Walgreens are also conveniently located for medication needs. In terms of recreation, there are several parks to enjoy outdoor activities like Rock Ridge Park and Southern Pines Park. Additionally, there are cafes like Café Diem for social gatherings and theaters like AMC DINE-IN Holly Springs 9 for entertainment. Overall, this area provides a mix of conveniences and leisure options that cater to the needs and preferences of seniors looking to settle in Sanford.

Restaurants

• KFC (11.9 miles)
• Bojangles' Famous Chicken 'n Biscuits (12.4 miles)
• The Twisted Grape (13 miles)
• Noble Meats & Eatery (17.7 miles)
• Cook Out (19.4 miles)
• Taco Bell (19.4 miles)
• 3BCT D-Fac (19.6 miles)

Physicians

• Family Medicine and Acute Care of Sandhills (11.9 miles)
• Central Carolina Orthopaedic Associates (20.7 miles)
• All Womens Health Care (20.8 miles)
• Community Family Medicine (21.2 miles)
• FirstHealth Southern Pines Diagnostic Imaging (23 miles)
• Sandhills Pediatrics (23.1 miles)
• Randall R Mercier MD (23.3 miles)

Pharmacies

• CVS Pharmacy (12 miles)
• Anderson Creek Pharmacy (14.6 miles)
• Walgreens (20.8 miles)
• Womack Pharmacy Annex (21.4 miles)
• Walgreens (23.9 miles)
• Health Innovations Pharmacy (24.4 miles)
• Walgreens (24.7 miles)

Parks

• Rock Ridge Park (17.9 miles)
• Reservoir Park (21.2 miles)
• Southern Pines Park (22.9 miles)
• Smith Lake (23.2 miles)

Hospitals

• Womack Army Medical Center (20.3 miles)
• Unc Chapel Hill (21.2 miles)
• Da Vita (24.2 miles)

Cafes

• Café Diem (21.2 miles)
• Aromatic Roasters (21.4 miles)
• Starbucks (24.7 miles)
• Panera Bread (24.8 miles)

Places of Worship

• Saint Peter the Rock (22.3 miles)
• Connections (22.5 miles)
• Emmanuel Episcopal Church (23.1 miles)
• Trinity Christian Fellowship (24.4 miles)

Theaters

• AMC DINE-IN Holly Springs 9 (23.2 miles)
• Carolina Cinemas Sandhills 10 (23.9 miles)

Transportation

• U-Haul (23.9 miles)
• Renaissance Jet (24.5 miles)