Universal Health Care - Fuquay Varina
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410 South Judd Parkway Se, Fuquay Varina, NC 27526
For more information about senior living options: (844) 490-3973
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The rehab department is absolutely amazing and staffed by caring, compassionate professionals. The rehab team, especially Rachael and Alex, is top notch and genuinely cares about patients. Patricia, the business coordinator, is very caring and apologizes for the care received. The staff throughout Fuquay Varina Health & Rehab are kind, compassionate, and dedicated to their patients. Heidi leads the physical therapy with exceptional skill and care. Naomi and Hannah in social work are among the best in the field. The center fosters a culture of love, care, and kindness across the staff. The physical therapy team (Ali, Daniel, Alex, and the other Daniel) is fantastic and makes a meaningful difference. The rooms are large and accommodate overnight guests, allowing families to be with loved ones. Dave the nurse on the hallway is absolutely wonderful. Al in PT is knowledgeable and has a genuine heart for serving patients. Patricia in the administrative office is helpful and knowledgeable about insurance appeals. The front desk staff consistently greet visitors with a friendly smile. Rachel from the PT staff is wonderful and a delightful, kind person. The center is well-led, provides excellent therapy, and many reviewers would highly recommend it.
The reviewers describe the facility as short-staffed with nasty attitudes and staff who do not seem to know anything. They say requests are often referred to CNAs and not promptly addressed. A patient was found lying on the floor unable to get up, with no immediate assistance. A bed was left stained with coffee all day, indicating dirty conditions. An unsafe incident occurred with a pair of scissors found in a patient's pajama pants. A fall risk patient fell out of bed and was not promptly attended to. There was no water pressure and only lukewarm showers due to a missing mixer valve part. Calls to staff go unanswered or are not returned.Fuquay Varina Health & Rehabilitation Center presents a very mixed portrait across the many firsthand experiences shared by families. On the one hand, the rehab department stands out as a beacon of care and professionalism. Review after review highlights therapists and rehab staff who show genuine compassion, skill, and dedication. In particular, Rachael and Alex in the rehab team are repeatedly named for their strong, attentive work, and the overall rehab department is described as "absolutely AMAZING." Patrons also praise Patricia, the business coordinator, for her kindness and willingness to apologize for issues related to care. This group of caregivers is repeatedly marked as the bright spot in many patients' stays, and several comments reflect a belief that the rehab team truly cares and works hard to help patients progress.
Beyond the rehab unit, however, the feedback turns far more uneven and occasionally distressing. Water pressure and water temperature were flagged as ongoing problems, with lukewarm showers being a particular hardship for an 81-year-old resident. The family recounts that there was a missing part for the mixer valve, and the result was consistently uncomfortable bathing for their loved one, Mary G., who cried during a barely warm shower. This concern about basic comfort and safety extends to other day-to-day care issues, including a sense that the general nursing staff could feel like they were being asked to do more than they could comfortably manage. One family member notes repeatedly asking for help and being told to wait for a CNA, feeling more like a nuisance than a priority in some moments.
There are also alarming on-site observations that raise questions about safety and supervision. The reviewer describes finding a pair of scissors in the bottom of a patient's pajama pants while assisting with a shower, and mentions a patient lying on the floor who could not get up, prompting them to seek out the rehab team for help. A separate incident notes that a bed was found stained with coffee and remained that way for an entire day. These details paint a picture of lapses in daily monitoring and housekeeping, as well as a troubling potential safety risk for residents who may be unable to advocate for themselves at all times.
Staffing challenges and communication issues emerge as another core theme. Several reviewers describe being met with short-staffed conditions, no clear lines of communication, and difficulty getting phone calls returned. One late-night fire alarm is cited, with staff appearing uncertain about how to respond in an emergency, escalating concerns about preparedness and training. There is a recurring sense that while the day-to-day rehabilitation care can be excellent, the broader hospital operations and administrative responsiveness do not consistently meet the same standard, leaving families frustrated and worried.
Amid these criticisms, there are strongly affirmative notes about the hospital culture and the people who work there beyond the rehab floor. Multiple reviewers celebrate the warm, kind, and compassionate atmosphere fostered by the staff at large. Heidi, who leads the physical therapy program, is singled out for praise, as are Naomi and Hannah in social work, whose care and professionalism are repeatedly cited as outstanding. Other commendations mention a front desk staff member who always greeted visitors with a smile, and a variety of therapists - Ali in physical therapy, Daniel in physical therapy, and Alex in speech therapy, among others - whose expertise and genuine engagement with patients are consistently highlighted. For some families, these factors create a strong sense of trust and gratitude, and they repeatedly point to the rehab team as evidence of the center's potential when properly supported.
Other reviews reflect a broader positive assessment of the facility's capabilities. Comments describe a center with large patient rooms that can accommodate overnight guests, a robust therapy schedule that provides substantial hours of therapy in multiple disciplines, and a general impression of a well-intentioned, capable staff. One reviewer even notes a family member's belief that the center's culture, care, and kindness were evident to outsiders and that progress in therapy was visible within a short period. Claims of a "deficiency-free survey" and remarks about the center's leadership contribute to a sense that, in some periods, the center operates with high standards and professional integrity.
Nevertheless, the most troubling anecdotes center on patient safety and accountability. One family recounts a fall risk scenario that led to an event where a relative was left unattended, culminating in a fall and a hospital transfer. They allege missing clothing and find it troubling that the facility sent a bill for "care management" in the hours immediately surrounding the incident. They pursued external complaints with the state department, indicating a breakdown in communication and trust that extended beyond the individual incident. These accounts contrast sharply with the more positive experiences and underscore the critical importance of consistent safety protocols, transparent communication, and thorough follow-through when concerns are raised.
Taken together, the overall narrative at Fuquay Varina Health & Rehabilitation Center is a study in contrasts. The rehab department and certain key staff members are repeatedly praised for their expertise, empathy, and impact on patients' recovery. At the same time, significant concerns about safety, housekeeping, staffing levels, and administrative responsiveness color many reviews with serious caution. Families are left to weigh those strengths against the reported gaps, pondering how a facility can maintain its best-in-class rehab quality while addressing missed steps in safety, communication, and day-to-day operations. For potential patients and their families, the center's rehabilitative excellence offers real value, but it's clear that lasting peace of mind will depend on continued improvements across the full spectrum of care, administration, and response to concerns as they arise.
100 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Raleigh-Durham International (21 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Universal Health Care - Fuquay Varina is an inviting assisted living community located in the charming town of Fuquay Varina, North Carolina. Our community offers a wide range of amenities to ensure our residents live a comfortable and fulfilling lifestyle.
Residents can take advantage of our beauty salon services, keeping them looking and feeling their best. They can enjoy their favorite TV shows or movies with cable or satellite TV in their own private rooms. Our community operated transportation is available for residents to easily access nearby attractions or run errands.
Our computer center allows residents to stay connected with loved ones and the outside world through high-speed internet access. A spacious dining room offers restaurant-style dining, where residents can enjoy delicious meals prepared by our experienced culinary team.
Keeping active and fit is made easy at Universal Health Care - Fuquay Varina, with a fitness room available for residents to exercise at their own pace. Residents can also indulge in various recreational activities in our gaming room or relax in our peaceful garden.
Housekeeping services ensure that residents have a clean and organized living space at all times. Each resident enjoys fully furnished accommodations with private bathrooms, offering both comfort and privacy.
Our caring staff is available around the clock to provide assistance with activities of daily living such as bathing, dressing, and transfers. We offer specialized care for those with diabetes or special dietary restrictions, ensuring they receive proper nutrition.
Transportation arrangement for non-medical purposes as well as transportation to doctors' appointments are provided for convenience. Move-in coordination services make transitioning into our community seamless for new residents.
At Universal Health Care - Fuquay Varina, we prioritize the mental wellness of our residents through our mental wellness program. Medication management services are also available to ensure medication schedules are followed accurately.
Residents can enjoy a variety of activities offered within the community including fitness programs, planned day trips, and resident-run activities. Our dedicated staff also coordinates scheduled daily activities to provide entertainment and social engagement.
In addition to our many amenities, Universal Health Care - Fuquay Varina is conveniently located near seven restaurants and one place of worship, offering additional options for dining and spiritual activities. Our community strives to provide a welcoming and comfortable environment for seniors to enjoy their retirement years.
This part of Fuquay Varina, North Carolina offers a diverse range of amenities and services that may appeal to seniors looking for a comfortable and convenient living environment. With multiple restaurants nearby such as Biscuitville, McDonald's, and Chick-Fil-A, residents have easy access to a variety of dining options. In terms of healthcare, there are several pharmacies and physicians' offices within a reasonable distance, providing necessary medical care. The presence of WakeMed Cary Hospital and other hospitals in the vicinity ensures that quality healthcare facilities are easily accessible. Additionally, the area boasts cafes like Chanticleer Cafe & Bakery and Starbucks for leisurely outings with friends or family. For recreational activities, there are several parks nearby where seniors can enjoy outdoor activities such as walking or picnicking. Overall, this part of Fuquay Varina offers a blend of convenience, healthcare options, dining choices, and recreational opportunities suitable for senior living.
Universal Health Care - Fuquay Varina is located at 410 South Judd Parkway Se, Fuquay Varina, NC 27526 in Wake County, North Carolina
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