Home choice Healthcare

Pros

• The reviewer had a great experience.
• The staff are absolutely the best.
• The team truly cares about each of their employees and clients.
• The care provided by the company is wonderful.
• The office staff are nice and eager to answer questions.
• The reviewer would definitely recommend the company.

Cons

• The reviewer states the agency is inconsistent and unreliable, with caregivers who are hit or miss and sometimes do not show up.
• The reviewer notes a lack of communication, including someone saying they'll be right back and never returning.
• The reviewer describes confidentiality issues when asked who said something, with an aide claiming the information was confidential.
• The reviewer claims an aide on their schedule disappeared without explanation, which felt suspicious.
• The reviewer says many PCAs cannot cook or clean adequately, leaving gaps in basic care.
• The reviewer reports unsolicited cleaning demands after their dog, even when cleaning has already been done.
• The reviewer cites chronic understaffing, resulting in weeks without a PCA for a completely disabled person.
• The reviewer recounts a PCA who started for one day, had their phone off, and could not be reached, then took the weekend off for a birthday, leading to poor scheduling.
• The reviewer states they were discharged due to unprofessionalism and lack of PCA, and would not recommend the agency, describing it as "ghetto."
• The reviewer notes only a few PCAs are truly great, despite being with the agency for over three years.
• The reviewer mentions moving to a new area (Brier Creek) where PCAs won't drive the distance, leaving them without help.
• The reviewer says they had to clean their floors themselves due to the lack of a PCA, which is exhausting given their mobility limitations.
• The reviewer warns of immunocompromised status and ER visits due to no help on returning home, with a PCA coming sick and not reporting it.
• The reviewer observes that pay is terrible and only about 2/5 PCAs show up for orientation, with some PCAs gossiping.

Review

The overall picture this collection of experiences paints is complicated and highly mixed. On one hand, there are accounts that speak to genuine care and competence from a handful of PCAs and a responsive office team; on the other hand, there are numerous, troubling reports of unreliability, poor communication, and even safety concerns that left a vulnerable person without essential help for extended periods. The divide is evident in how people describe their days: some say they've found devoted caregivers who treat clients with warmth and attentiveness, while others describe a revolving door of aides who arrive inconsistently, vanish without notice, or show up unprepared and unwilling to perform basic tasks.

A core theme across the negative reviews is irregularity in scheduling and a troubling lack of communication. Clients recount "meet and greet" attempts that are inconsistent - some caregivers show up while others don't - and experiences where someone promises to return, leaves, and never comes back. There are anecdotes about aides being on the clock or on the phone in front of clients, followed by evasive responses when questioned about who requested certain care or tasks. Confidentiality concerns also appear, with a caregiver stating something was "confidential" only after a request for accountability, which erodes trust. Another recurring point is that an employee who seemed to be present disappears from the schedule without explanation, which can feel both suspicious and destabilizing for someone who relies on consistent support.

Cleaning duties and daily tasks also appear to be a major point of friction. Several reviews stress that many PCAs either cannot cook or do not thoroughly clean, yet clients with needs - such as assistance cleaning after an ESA dog - expect help. In practice, cleaning is described as something some aides perform only if they choose to, rather than as part of a clearly defined scope of work. Clients report receiving random messages about cleaning after their dog even when they've already completed those tasks themselves, signaling a misalignment between expectations and what is being offered. For someone with mobility limitations or immunocompromise, these gaps aren't just inconvenient - they can be a risk to health and safety.

Staffing shortages and geography compound the challenges. A common thread is being left without a PCA for weeks at a time, creating desperation for those who are completely dependent on daily assistance. The inability of some PCAs to drive long distances or relocate to a client's area becomes a practical barrier, especially after a move (such as the instance of a move to Brier Creek) when no caregivers are willing to commute. When shortages hit, clients describe having to shoulder the workload themselves - on crutches, no less - trying to keep a living space hygienic and safe. There are also alarming anecdotes about a PCA starting for a day with the phone turned off, leaving the office unable to reach her, and only discovering she'd taken time off for a birthday without informing the client or the agency.

Health and safety concerns loom large in several reviews. Immunocompromised clients report going home to find a caregiver who shows up sick and doesn't report it, raising serious concerns about transmitting illness. There are reminders of ER visits and doctor visits tied to these lapses, underscoring that poor staffing and communication aren't merely inconvenient - they directly impact health outcomes. The fear of being left without essential care during or after a hospital encounter amplifies the emotional toll of navigating these episodes.

From an employment perspective, some reviewers note a disappointing pay landscape and a culture of gossip among PCAs. The pay is described as poor enough to rival entry-level fast-food jobs for some workers, which can feed a cycle of turnover and staffing instability. Low attendance at orientation (with claims like "2 out of 5 showed up") hints at broader issues with onboarding and retention that can undermine reliability and trust in the agency's ability to staff consistently. The social dynamic among staff is described as "gossip," which can contribute to a negative work environment and further destabilize client care.

Yet, not all experiences are negative. A couple of reviews sing praises: one simply states, "Great experience!" and emphasizes a team that genuinely cares about each employee and client. Another review hails "wonderful care," with the office staff described as nice and eager to answer questions, leading the reviewer to say they would definitely recommend the agency. These positives suggest that when capable PCAs are available and well-supported by a responsive office, the agency can deliver excellent care. It also points to a real contrast between standout individuals and a broader system that, in many cases, struggles with consistency and reliability.

Taken together, these accounts present a nuanced portrait. There are devoted caregivers and helpful office staff who can provide exceptional service, but systemic issues - unreliable scheduling, poor communication, insufficient staffing, safety concerns, and disappointing compensation - cast a long shadow over the overall experience. For potential clients, the message is clear: the quality of care you receive may depend heavily on which PCA is assigned, how well the office communicates, and whether the agency is currently fully staffed in your area. The gap between the positive experiences and the problematic ones is sizable, making careful consideration and ongoing communication essential when engaging with this agency.

This area of Fuquay Varina, North Carolina, offers a range of amenities that may appeal to seniors looking for a comfortable and convenient living environment. With several restaurants nearby such as Biscuitville, McDonald's, and Chick-Fil-A, residents can enjoy a variety of dining options within a short distance. Additionally, there are multiple places of worship in the vicinity, providing opportunities for spiritual fulfillment and community engagement. For healthcare needs, there are several pharmacies and physicians' offices within a manageable driving distance. In terms of recreation, parks like Fred G. Bond Metro Park offer lush green spaces for relaxation and outdoor activities. Overall, this part of Fuquay Varina provides a mix of services and attractions that could contribute to a fulfilling retirement lifestyle.

Restaurants

• Biscuitville (1.1 miles)
• Cleveland Draft House Fuquay Varina (1.6 miles)
• McDonald's (1.7 miles)
• Cook Out (1.8 miles)
• Chick-Fil-A (1.9 miles)
• Chick-Fil-A (4.3 miles)
• Sunni Sky's Homemade Ice Cream (4.8 miles)

Places of Worship

• Pleasant Grove Baptist Church (5 miles)
• Amplify Church (6 miles)
• Christ the King Lutheran Church (13.3 miles)

Theaters

• AMC DINE-IN Holly Springs 9 (6.2 miles)
• Alamo Drafthouse Raleigh (17.3 miles)

Pharmacies

• Walgreens (8 miles)
• Walgreens (11 miles)
• CVS Pharmacy (11.9 miles)
• Walmart Pharmacy (12.2 miles)
• Walgreens (12.3 miles)
• Walgreens (12.5 miles)
• CVS Pharmacy (12.5 miles)

Physicians

• Family Dermatology (9.7 miles)
• Western Wake Pediatrics, PA (11.3 miles)
• Internal Medicine and Pediatric Associates PA (13.8 miles)
• Raleigh Orthopaedic (14.5 miles)
• Raleigh Pediatric Associates (14.5 miles)
• Cary Skin Center (14.7 miles)
• Strategic Behavioral Center - Scott D Segal MD (14.9 miles)

Hospitals

• WakeMed Cary Hospital (10.8 miles)
• Wakemed Garner Healthplex (14 miles)
• UNC Specialty Women's Center at Rex (16.9 miles)
• JMH Clayton (17 miles)
• WakeMed Heart Center (18.2 miles)
• WakeMed Health & Hospitals (18.2 miles)

Cafes

• Chanticleer Cafe & Bakery (11.3 miles)
• Starbucks (12.6 miles)
• Starbucks (14.5 miles)
• Starbucks (14.8 miles)
• Starbucks (16.2 miles)

Parks

• Carolina Pines Dog Park (13.6 miles)
• Fred G. Bond Metro Park (13.7 miles)
• Harmony Community Pool and Playground (13.9 miles)
• Biltmore Hills Park (14.9 miles)
• Dorothea Dix Park (15.3 miles)
• Method Road Park & Community Center (15.6 miles)
• Chavis Park (16 miles)