Rocky Mount Rehabilitation Center | Photos and Reviews

Rocky Mount Rehabilitation Center in Rocky Mount, NC

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160 South Winstead Avenue, Rocky Mount, NC 27804

For more information about senior living options: (866) 208-4318

2.8 from 51 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Overall Review of Rocky Mount Rehabilitation Center

caveat 14 reviews mention this

On-site care quality is inconsistent

Residents and families describe gaps in day-to-day assistance and hygiene care.

A recurring theme is that some residents aren’t getting the help they need consistently, with complaints ranging from being left wet or soiled to going days without showers. Multiple reviews also describe call lights or paging not being answered, and staff behavior that felt dismissive when families raised concerns. On the other hand, several reviews do say staff were helpful, responsive, and ensured residents were clean and dry, showing the experience isn’t uniform across stays.

caveat 6 reviews mention this

Falls and safety concerns come up

Some families report fall risk and safety measures were not handled well.

Several reviews mention serious safety issues, including residents found on the floor more than once and falls occurring after admission. Bed safety choices are also a point of contention in at least one review, where a family says bed rails weren’t used even after a request. While a few other reviews speak positively about care and safety, these accounts are strong enough to stand out for risk-related concerns.

common 5 reviews mention this

Therapy staff receive strong praise

Many reviewers specifically praise the therapy team and their professionalism.

A number of residents or families highlight therapy as a bright spot, including comments about professional physical therapists, sweet and supportive therapy staff, and therapists doing a good job during recovery. Some also credit nurses and therapy together for improvements after a fall or other health events. Even where other parts of the stay were criticized, therapy is often singled out as the part that felt most helpful.

common 16 reviews mention this

Staff interactions are mixed

Reviews describe staff as both caring and, at times, rude or unresponsive.

Across the reviews, staff service shows up as a consistent theme, with some families saying nurses, CNAs, and therapists were caring, understanding, and willing to help. Others describe rude front-desk or nursing behavior, snapping at questions, and staff seemingly not taking residents’ needs seriously. The difference in tone suggests that the day-to-day experience can vary widely depending on who is on duty and how communication is handled.

common 2 reviews mention this

Meals are acceptable, with exceptions

Dining is described as generally fine, though some meals fell short.

One reviewer says the food was okay and manageable, which frames dining as not a major problem for that stay. Another review is strongly negative about a specific meal experience, describing an incident with dinner service and the condition of what was delivered. Overall, dining feedback isn’t dominant, but it does appear in both positive and negative forms.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

117 resident community capacity

Types of Care

Skilled Nursing Facility

Amenities

Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available

Transportation

Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments

Care Services

12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions

Dining

Diabetes diet
Special dietary restrictions

Activities

Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities

Nearby Places of Interest

Frequently Asked Questions

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