South Village

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  • Interior

    A bright and inviting living room featuring modern furniture, elegant lighting, and decorative elements.

  • Decor

    A cozy living room with modern furnishings and a welcoming atmosphere.

  • Living Room

    A modern living room featuring a stylish coffee table, comfortable seating, and a television against a soothing green backdrop.

  • Building

    A beautifully designed entrance to a residential building, surrounded by landscaped gardens and clear skies.

  • Bedroom

    A view of a hospital patient room featuring a hospital bed and calming green walls.

  • Landscaping

    A welcoming sign for 'The Lodge' at Rocky Mount, highlighting health and rehabilitation services.

  • Artwork

    A vibrant game room featuring a foosball table and an air hockey table with blue walls.

  • Bathroom

    A modern bathroom featuring a walk-in tub, designed for accessibility and comfort.

  • Plant

    A cozy living room with modern decor, featuring a stylish couch, decorative plants, and a beautifully arranged bookshelf.

South Village

3322 Village Road, Rocky Mount, NC 27804

For more information about senior living options: (844) 490-3973

3.7 from 56 reviews
5 stars
35
4 stars
3
3 stars
0
2 stars
0
1 stars
18

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    Overall Review of South Village

    Pros

    • pro The Lodge at Rocky Mount is praised for its very good staff and excellent facility.
    • pro The staff are described as highly professional, kind, and attentive, consistently making residents feel comfortable and well cared for.
    • pro The facility is noted to be clean, well-maintained, and welcoming.
    • pro Specific staff members such as Tamika Fagan, Brandi, and Tiffany are lauded for going above and beyond to help families.
    • pro Families express appreciation for the care provided and would recommend The Lodge to others for rehab or long-term care.
    • pro The therapy department is described as outstanding with professional and friendly staff.
    • pro Dietary and nursing staff are noted for going out of their way to meet requests and ensure proper care.
    • pro The environment is described as having a warm, family-like atmosphere where staff engage positively with residents.
    • pro The facility is described as beautiful and nicely kept, contributing to positive experiences.
    • pro Observations of staff engaging with residents in joyful ways, such as dancing and celebrating activities, illustrate the positive atmosphere.

    Cons

    • pro The staff are described as not helping other residents and treating clients badly.
    • pro The kitchen is not clean and the supervisor doesn't care; there are calls that the facility should be shut down.
    • pro A grandmother suffered bed sores and a UTI with sepsis due to neglect; staff were rude and slow to respond; meals were missed and the call button was unreliable.
    • pro The facility is described as the worst; families had to move loved ones out, and the residents ended up back in the hospital.
    • pro The call button doesn't work and residents must be tracked down; meals were missed and care was delayed.
    • pro Residents were left unattended, leading to falls and odious conditions; families were not notified of deterioration.
    • pro The social worker and administrative staff are described as unprofessional and rude.
    • pro The building is beautiful, but the care is unacceptable; not worth the cost and not recommended.

    Review

    The Lodge at Rocky Mount draws a wide range of responses from families and visitors, with many praising the facility for its looks, its cleanliness, and the professionalism of a large portion of the staff, while others recount deeply troubling experiences that raise serious questions about patient safety and everyday care. On one end of the spectrum, reviewers repeatedly describe a beautiful building, a welcoming atmosphere, and a level of care that leaves family members confident in the staff's dedication. "Very good staff. excellent facility," one friend's referral notes, and other voices echo that sentiment, emphasizing the professionalism of the team and the ease of coordinating care through trusted contacts. Several families say they were impressed by the ongoing activities, the clean environment, and the impression that staff genuinely try to engage residents and keep them occupied with meaningful programming.

    Multiple posts highlight specific staff who stood out in a positive light. Tamika Fagan, mentioned by name in several reviews, is described as a compassionate and responsive contact in the Lodge's medical records and patient care process. One family member notes, "My wife Susan Richardson has dealt with Tamika Fagan @ the Lodge of Rocky Mount and is very pleased with service provided by Tamika for her mom, Ms.B. Grimes." The same thread of appreciation appears for Tiffany, Brandi, and others who went "above and beyond" to help a family member attend a funeral during a weekend, despite it being a day off for them. Brandi, in particular, is praised for helping a grandmother begin the process of moving from home to the Lodge, with a genuine sense of easing a stressful situation. Such anecdotes frame the Lodge as a place where individual staff members can make a meaningful difference through empathy, availability, and coordinated care.

    Beyond staff, several reviews emphasize the facility's physical environment and the perceived warmth of the community. Families repeatedly describe the Lodge as "beautiful" and "spacious," with a "family atmosphere" and a setting that feels welcoming. Positive experiences often mention therapy services and the dedicated care teams within nursing and activities departments, as well as dietary staff who accommodate requests. One reviewer's praise captures the overall impression: "The finest therapy department and excellent professional and friendly staff. Super clean and lots of activities and a newsletter every day." The sense of a well-run therapy program, attentive nurses and aides, and a clean, orderly living space comes through in many accounts, contributing to a strong sense of trust in the Lodge's ability to provide quality short-term rehab or long-term care when it's functioning at its best.

    However, a substantial portion of the feedback centers on very serious concerns about neglect and inconsistent care. A number of families recount experiences that led to hospitalizations, bed sores, infections, and sepsis, often attributed to delayed responses to call bells, missed meals, and lapses in basic hygiene. One account describes a grandmother who "ended up back in the hospital with bed sores and a UTI with sepsis due to neglect of staff," noting rude responses and a long wait when help was requested. Another family describes a mother who "fell many times because none of the nurses came to her after yelling for help," lamenting that she could be left in soiled diapers for hours and was not notified about deteriorating conditions during hospice care. These stories emphasize that when staffing is inadequate or attentiveness wanes, the consequences can be severe and lasting, turning what should be a safe, supportive environment into a place of fear and preventable harm.

    Several reviewers point to specific complaints about administration and responsiveness, including calls to action directed at management and supervisors. A recurring line of critique is that while the building is aesthetically pleasing, the level of care does not match the appearance. One reviewer writes that the place "may look good aesthetically but when it comes to the level of care these nurses and staff are horrible," detailing long waits for bathroom assistance and a "45 minute wait" in one instance, with caregivers returning only with attitude. Another account echoes a common refrain: "If I could rate this place a negative zero because it is only a pretty building. The social worker is not professional and the administrative staff is rude." These testimonies illustrate a wider fear: when facility design and marketing shine, but day-to-day caregiving falls short, families may feel betrayed and compelled to seek alternatives, sometimes after a prolonged and emotionally taxing ordeal.

    The emotional weight of the negative experiences is matched by long-term perspectives from grateful families who feel the Lodge has offered genuine, high-quality care. Several reviews describe extended stays for rehab or long-term care during which loved ones were treated with consistent kindness and professionalism. One family states, "I cannot say enough good things about this place for the last two years. My mom has been here several times for rehab and has now been here permanently since February. Everyone at this facility has been so kind and professional. My mom is getting quality care, and their workers keep the rooms clean and orderly." Others describe a sense of community and comfort, recounting moments of staff dancing with patients and creating moments of joy even for residents in wheelchairs. In contrast to the negative stories, these experiences contribute to a balanced portrait of a facility capable of delivering excellent care under the right conditions, with staff who are attentive, compassionate, and supportive.

    A common thread across the positive and negative narratives is the central idea that advocacy makes a crucial difference. Several reviewers note that family members had to "advocate for her" because responses to calls for assistance were inconsistent or delayed. Yet, even within this challenging context, some families remain confident in the Lodge's mission and the capabilities of certain team members to provide compassionate care when appropriately staffed and managed. The Lodge's strengths - cleanliness, a robust activity schedule, and dedicated therapy and nursing teams - sit alongside the vulnerabilities highlighted by residents' families, calling for ongoing attention to staffing, communication, and safety protocols. The divergent experiences underscore that outcomes at The Lodge at Rocky Mount can swing from highly positive to deeply troubling depending on the moment-to-moment availability of care, the responsiveness of staff, and the leadership in charge of patient welfare.

    In sum, The Lodge at Rocky Mount stands as a facility of considerable contrasts. Its outward charm, clean environment, and attentive professionals can deliver remarkable care and comfort when functioning well. Yet, the darker side of the stories reminds us that patient safety and dignity depend on reliable staffing, prompt attention to needs, and consistent communication with families. For anyone considering this facility, the messages are clear: there is real quality and warmth in the building and certain teams, but there are also credible warnings about neglect, delays, and administrative shortcomings. As families navigate these realities, they are reminded of the power - and necessity - of staying engaged, asking detailed questions, and ensuring that care plans and call-response protocols are active and transparent to protect their loved ones.

    Features

    Housing

    • 100 resident community capacity 100 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    South Village is an assisted living community located in Rocky Mount, NC. This vibrant and welcoming community offers a wide range of amenities to enhance the comfort and convenience of its residents.

    Residents can enjoy regular visits to the beauty salon to stay well-groomed and feel their best. They can also watch their favorite shows and movies on cable or satellite TV in the privacy of their own rooms. For those who prefer not to drive, community-operated transportation is available for various purposes, including shopping trips and social outings.

    The computer center allows residents to stay connected with loved ones through email and social media, or pursue personal interests online. The dining room offers restaurant-style dining experiences where residents can savor delicious meals prepared by professional chefs.

    Fitness enthusiasts can benefit from the fitness room, which provides equipment for various exercises and activities to help maintain physical health. The gaming room offers opportunities for friendly competition and entertainment.

    The outdoor space includes a beautiful garden where residents can take peaceful walks or simply relax amidst nature's beauty. Housekeeping services are provided, ensuring that residents enjoy clean and tidy living spaces at all times.

    Each resident has access to a private bathroom for their convenience and privacy. A small library is available for those who love reading, providing a quiet space for relaxation or intellectual stimulation.

    Telephone service is provided, allowing residents to easily connect with family and friends. Transportation arrangements are made for non-medical purposes as well as assisting residents with transportation to doctors' appointments.

    The wellness center promotes overall well-being through various programs tailored to mental wellness and ensuring special dietary restrictions are met. Wi-Fi/high-speed internet is available throughout the community, allowing residents to stay connected online.

    Care services include 24-hour call system for immediate assistance when needed, as well as 24-hour supervision for added safety and peace of mind. Staff members provide assistance with activities of daily living such as bathing, dressing, transfers, and medication management.

    Special dietary restrictions are accommodated, ensuring that residents with specific nutritional needs are catered to. Meal preparation and service are provided by professional chefs who prioritize taste and nutrition.

    A variety of activities are offered to keep residents engaged and entertained. Concierge services are available to assist with various requests. Fitness programs promote physical well-being, while planned day trips offer opportunities for exploration and socialization. Resident-run activities allow individuals to share their hobbies and talents, fostering a sense of community. Scheduled daily activities ensure there is always something interesting happening for residents to participate in.

    In summary, South Village offers a comprehensive assisted living experience that prioritizes comfort, convenience, and personalized care for its residents.

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