Hunter Hill Assisted Living, LLC

Pros

• Some staff members seem to express frustration about management, indicating that they may care for the residents despite systemic issues.
• Families are actively seeking alternative care options for their loved ones, demonstrating their commitment to better outcomes.
• The presence of activities like bingo suggests an effort to provide some form of engagement for residents.
• Family members are gathering evidence and sharing their experiences, which may encourage improvements in care standards at facilities like this one in the future.
• note that these statements are framed as somewhat positive or neutral observations amid overwhelmingly negative feedback.

Cons

• Staff turnover is exceedingly high, leading to a lack of consistency in care.
• Management prioritizes profit over the well-being of residents and staff.
• Residents express dissatisfaction and unhappiness with their living conditions.
• There are limited activities offered, with bingo being the sole entertainment option.
• Staff behavior is often rude and unhelpful towards residents.
• Theft among staff members is a serious issue at the facility.
• Staff frequently use their cell phones instead of attending to residents' needs.
• Residents struggle to receive basic items like band-aids from the staff.
• The facility is described as feeling like a prison rather than a supportive environment.
• Family involvement is discouraged, leading to a lack of communication between management and families of residents.
• Medical oversights have resulted in health complications for residents, including frequent ER visits.
• Families face challenges when trying to transfer their loved ones out of the facility due to uncooperative management.

Review

The reviews concerning Hunter Hill Assistive Living paint a troubling picture of the facility, with numerous complaints emerging from residents' families about the management practices, staff behavior, and overall quality of care provided. The resounding theme throughout these accounts is one of dissatisfaction and concern for the well-being of residents. Families express deep frustration over the high turnover rate among staff, which they believe undermines the continuity and quality of care that their loved ones receive. It appears that many employees are leaving due to a lack of support, compassion, and respect from management, particularly from the current manager who seems primarily focused on financial gain rather than resident welfare.

Residents at Hunter Hill reportedly struggle with limited activities, with bingo being cited as one of the few options available for engagement. This lack of variety in recreational opportunities leaves many residents feeling isolated and unhappy. Those who've visited the facility note an alarming atmosphere filled with discontent, where engagement amongst residents is minimal and often overshadowed by other issues such as theft and staff negligence. Family members contend that their loved ones deserve more than what is currently offered at this facility—both in terms of social activities and attentive care.

Moreover, reviewers report incidents involving rudeness among staff members toward both residents and their families. There is a significant concern regarding communication within the facility; families feel dismissed or ignored when trying to engage in discussions about their loved one's care. Stories abound about residents struggling to access basic necessities like a band-aid or having to endure long waits for assistance. Such experiences leave family members feeling helpless and frustrated while adding to their anxiety about entrusting their loved ones to this facility.

One particular family's account underscores extreme incidents that raise alarms not only about safety but also about adequate oversight by management. They recounted a series of troubling events involving their mother since her admission in October 2014, including critical falls resulting in visible injuries like black eyes and numerous emergency room visits without sufficient explanations or follow-up from staff. This family claims that they have encountered repeated instances where vital information regarding their loved one’s medication changes was withheld from them by caregivers—a breach in trust that extends further into concerns over medical oversight.

While many families are doing everything possible to advocate for better treatment and conditions for their relatives residing at Hunter Hill, they report facing significant barriers when attempting to transfer their loved ones out. Delays or unresponsiveness from management have become common frustrations expressed across multiple reviews, leading them feeling cornered and powerless against an establishment seemingly indifferent to their needs or concerns.

In conclusion, these collective experiences compel potential clients searching for assisted living facilities to exercise caution when considering Hunter Hill Assistive Living as an option. Numerous red flags emerge through these reviews: high staff turnover rates reflect internal dissatisfaction; poor communication fosters mistrust between caregivers and families; inadequate activities contribute to resident unhappiness; alongside reported negligence raises serious questions surrounding safety protocols within the establishment itself. Families echo similar warnings urging others not only due diligence before selecting such essential services but also highlight how crucial it is for facilities like Hunter Hill to prioritize compassion alongside competent medical caregiving if they wish to provide dignified living situations for vulnerable populations.