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311 West Phifer Street, Marshville, NC 28103
For more information about senior living options: (844) 490-3973
Autumn Care is a warm, welcoming place where the staff are kind and genuinely care for each person. The facility feels like a close-knit community that prioritizes residents' happiness and well-being. Joshua is exceptional, patient, and makes transitions smooth with clear, caring communication. The environment is clean, peaceful, and truly feels like a place of healing. The staff treat residents with dignity and respect, making families feel confident in their care. The therapy and nursing teams are described as excellent and dedicated to positive outcomes. The administrative team is amazing, with staff members who are friendly, professional, and helpful. Families consistently report gratitude and would highly recommend Autumn Care to others. Autumn Care is described as having a family-like atmosphere, compassion, and positivity.
Atrium Care failed to provide answers or accountability after Linda Willoughby's incident, leaving the family without explanations. They attempted to charge nearly $400 to hold a bed while she was hospitalized and then indicated they did not want her to return. The facility was described as dirty with a noticeable odor, residents wandering the halls, and unappealing food. The receptionist was rude and unprofessional, and the social worker was hard to reach with the door often locked. Short-staffing and low-quality CNAs/nurses led to slow responses and unaddressed health issues. A nurse was accused of violently throwing her fist at a patient. There were billing disputes, including claims of charges exceeding five thousand dollars and other misbilling concerns. A reviewer urged others to stay away or go somewhere else due to overall quality concerns, including a relative's death.Autumn Care of Marshville is best suited for families seeking a warm, community-focused skilled nursing environment where rehabilitation and daily life feel personal rather than clinical. This is the place for residents who value a genuine sense of family, where staff consistently demonstrate kindness, attentiveness, and a commitment to dignity. It works well for long-term residents and those pursuing rehab who want robust therapy support within a clean, well-maintained setting. However, families should consider alternatives if a loved one requires near-constant nurse coverage, absolute transparency in billing, or specialized memory-care resources with minimal care gaps. The blend of strong social engagement and solid therapeutic services makes Autumn Care Marshville a standout option for many, but it is not a one-size-fits-all.
What deserves careful scrutiny are the less uniform experiences that surface in reviews. A few families report meaningful concerns around staffing pressures and communication gaps, including difficulty reaching the social worker and occasional front-desk friction. There are also notes about inconsistent day-to-day operations, such as issues with billing or scheduling that can create confusion during transitions. While the majority of voices celebrate a clean facility, upbeat atmosphere, and compassionate care, these sporadic negative impressions are meaningful for families evaluating medical acuity management, responsiveness, and administrative transparency. In short, the care promise is strong, but not every day is flawless, and that reality warrants proactive due diligence.
The strongest positives - cleanliness, a welcoming environment, and a therapy-forward approach - consistently offset a portion of the cons. The therapy department earns frequent praise for its stability and effectiveness, with therapists who deliver steady progress and a clear commitment to outcomes. Residents and families alike highlight a staff culture that feels invested in recovery and well-being, with admissions and front-office interactions often described as smooth and supportive. The sense of community appears genuine: activities are varied, residents seem engaged, and the facility strives to treat each person with respect. These durable strengths provide meaningful compensation for occasional administrative hiccups and staffing fluctuations.
Care quality in day-to-day operations remains a central consideration. On balance, families report attentive nursing and supportive aides, complemented by a robust rehabilitation track record. The facility's leadership and key staff are repeatedly named as dependable, approachable, and focused on healing and comfort. But the risk notes cannot be ignored: several reviews recount understaffing incidents or inconsistent coverage that can delay assistance and undermine confidence, particularly during peak times. For families with a loved one who has complex medical needs or behavioral challenges, these signals suggest a need for thorough, site-specific conversations about staffing ratios, care plans, and rapid escalation processes before making a commitment.
Practical realities during the placement process also shape the decision. The admissions experience is frequently praised; staff such as Joshua, Kaitlin, and Sarah are commended for clarity, responsiveness, and a compassionate hand-holding through transitions. The general atmosphere - cleanliness, an inviting social environment, and a variety of activities - bolsters comfort for families visiting and for residents settling into a routine. Yet concerns about billing clarity and occasional communication gaps emphasize the importance of reading the admission agreement carefully, confirming expected costs, and securing a direct line of communication for ongoing questions. Prospective residents should pair a tour with specific inquiries about care plans, staffing patterns, and grievance channels.
Overall, Autumn Care of Marshville represents a practical, credible choice for families prioritizing a nurturing setting with strong therapy and a hopeful, people-first culture. For many lives, the daily experience at this community delivers more consistent warmth and engagement than it does friction. However, the decision should be tempered by a clear-eyed assessment of staffing reliability, administrative transparency, and the facility's ability to meet particular medical or cognitive care needs. If these concerns are manageable through due diligence and ongoing family involvement, Autumn Care Marshville can be a very solid home. If not, alternatives with more rigid staffing guarantees and billing clarity may be a safer match.
110 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Autumn Care Of Marshville is an assisted living community located in the peaceful town of Marshville, NC. Our community offers a wide range of amenities and care services to ensure that our residents live a comfortable and fulfilling life.
Our amenities include a beauty salon where residents can enjoy pampering services, as well as access to cable or satellite TV for entertainment. We also provide community-operated transportation to assist residents with their daily needs and outings. For those who love technology, we have a computer center with Wi-Fi/high-speed internet access.
Residents can enjoy delicious meals in our dining room that offers restaurant-style dining. Our dedicated staff provides housekeeping services to maintain a clean and tidy living environment. Each resident's room is fully furnished and equipped with private bathrooms for their convenience.
We understand the importance of staying active and engaged, which is why we offer a variety of recreational spaces such as a fitness room, gaming room, small library, and outdoor garden. Our wellness center provides opportunities for mental wellness programs to support our residents' emotional well-being.
In terms of care services, our staff is available 24/7 through our call system to ensure that assistance is readily accessible. We provide assistance with activities of daily living such as bathing, dressing, and transfers. Our team also assists with medication management and offers special dietary restrictions including diabetes diet options.
To keep our residents socially engaged, we organize various activities including fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Additionally, concierge services are available to cater to individual preferences.
With three nearby pharmacies and physicians located in close proximity, residents have convenient access to healthcare providers when needed. Places of worship are also easily accessible for spiritual support.
At Autumn Care Of Marshville, we strive to create an inclusive community where each resident receives personalized care based on their unique needs. Come join us and experience the warm and caring environment we have to offer.
Autumn Care Of Marshville is located at 311 West Phifer Street, Marshville, NC 28103 in Union County, North Carolina
Autumn Care Of Marshville on seniors.fyi includes 7 photos including images showing interior, lobby, seating area, hardwood floor, reception desk, artwork, lighting, meeting room, and more.
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Interior
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Windows
Lighting
Lobby
Exercise Equipment
