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311 West Phifer Street, Marshville, NC 28103
For more information about senior living options: (844) 490-3973
Autumn Care has consistently gone above and beyond expectations for families and residents. The nurses and CNAs at Autumn Care truly care, treating residents with dignity and patience. Autumn Care Marshville is clean, welcoming, and well maintained, with staff who are helpful, kind, and attentive. Autumn Care is a warm, special place with a friendly, family-like atmosphere where staff genuinely care for each person. Joshua in admissions is described as exceptional, providing patient and genuine care through the admission process. Kaitlin in admissions is praised for professional, genuinely helpful service that makes information about the facility easy to access. The therapy and nursing teams at Autumn Care deliver high-quality care, contributing to positive outcomes and happy residents. Autumn Care of Marshville is widely praised for its compassionate, dedicated staff and positive, uplifting environment.
They warned others to stay away, citing severe understaffing among CNAs and nursing staff who could not address health issues, leading to an ambulance transfer. They described the facility as dirty with a noticeable smell and residents wandering the halls, not the warm place it pretended to be. They said management failed to provide answers or follow up and even tried to charge nearly $400 to hold a bed. They claimed staff were rude and unprofessional, including a receptionist who was hard to hear and a social worker who could not be reached. They alleged a nurse threw her fist at their relative, making the experience terrifying and unsafe. They asserted the facility was short-staffed and unable to provide timely help with basic needs, such as using the bathroom.Autumn Care of Marshville is best suited for families seeking a warm, community-minded skilled nursing and rehabilitation option where real warmth and patient-centered care define the experience. The building reads as clean and well maintained, and the atmosphere feels inviting rather than clinical. Residents and families repeatedly describe a staff that genuinely cares, with nurses and CNAs who treat people with dignity and patience. The therapy team is consistently praised for its effectiveness, and the culture emphasizes engagement, activities, friendly conversations, and a sense of belonging that goes beyond mere routine care. For those prioritizing a home-like environment where staff invest in relationships and in meaningful rehabilitation, this community stands out as a practical, experience-tested choice.
At the same time, several families should be prepared to explore alternatives. A subset of reviews flag potential downsides that matter in real life decision-making. Frontline interactions can veer into blunt or impersonal territory, and some families note challenges reaching the social worker or getting timely responses to questions. Understaffing and delays in routine assistance surface in a few accounts, especially among CNAs, which can impact speed and smoothness of daily care for residents with higher needs. Financial transparency also appears as a concern in a handful of comments, with mentions of billing adjustments or questions about charges that warrant careful upfront discussion. A single, troubling recounting related to a different Marshville facility underscores the importance of independent due diligence and on-site observation when evaluating any care provider.
The strongest pros here are concrete and real: a genuinely caring nursing and therapy staff, a consistently clean and uplifting environment, and a leadership team that is accessible and responsive to families. The therapy department earns particular credibility through steady, high-quality work and low turnover, which translates into continuity of care and better outcomes for residents post-surgery or during long rehab journeys. Admissions staff, particularly individuals noted for clarity and warmth, help families transition with confidence, coordinating appointments and guiding Medicaid or insurance documentation. Residents are often seen participating in activities and socializing in common areas, which reinforces the sense that Autumn Care functions as a small, cohesive community rather than a cold, impersonal institution. When a family needs a facility that feels like a supportive extension of home, these assets carry substantial weight.
Yet the cons that do show up, though not universal, cannot be dismissed. On some shifts, staffing gaps translate into slower response times for basic needs, and a few residents or family members report struggles with communication channels, including delays in reaching social services or dialed-back attention during peak times. A few reviewers describe isolated incidents that raise questions about supervision and consistency, and there are scattered concerns about administrative processes, such as billing or meeting scheduling. The variability reflected in these reports does not erase the overall favorable impression, but it does signal that what families experience can depend heavily on who is on duty and how well the facility’s team coordinates care across departments. For families with high immediate-care needs or a history of relying on rapid, highly coordinated responses, the potential for uneven day-to-day experiences warrants careful scrutiny during a campus visit and a deep dive into current staffing levels.
From a practical decision-making standpoint, Autumn Care of Marshville delivers meaningful value for rehab and long-term care when the desired environment centers on dignity, warmth, and ongoing therapy. Prospective families should plan to verify specifics that matter in daily life: current staff-to-resident ratios during peak hours, the real-time availability of CNAs for activities of daily living, and the consistency of the therapy team across admissions. Speaking with the admissions liaison and, if possible, a few frontline caregivers offers clarity on how care plans are executed, how quickly concerns are addressed, and what a typical day looks like for a resident with similar needs. It is also wise to review the financial arrangement in light of the occasional billing questions noted by reviewers, ensuring every anticipated service is documented and priced, and that Medicaid or supplementary coverage requirements are understood before placement.
In the end, Autumn Care of Marshville represents a strong, credible option for families who want a facility that feels like a real community, where compassion is abundant, and where rehabilitation services can drive solid recovery and stability. The 4.4 rating, sustained by a large volume of consistently positive reviews, reflects a broad base of trust and satisfaction. The major caveats, occasional staffing gaps, communication frictions, and some administrative vagaries, are real, but they are not the defining feature for most placements. For families prioritizing a nurturing environment with heartfelt staff, a robust therapy program, and a built-in sense of home, Autumn Care of Marshville deserves serious consideration. If reliability on staffing, predictable administrative processes, and a completely uniform daily experience are non-negotiable, then it is prudent to compare a few alternatives and ask pointed, practical questions during tours. Schedule a visit, press for specifics about current staffing, and meet the therapy team and admissions staff in depth to ensure the fit aligns with every resident’s care goals.
110 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Autumn Care Of Marshville is an assisted living community located in the peaceful town of Marshville, NC. Our community offers a wide range of amenities and care services to ensure that our residents live a comfortable and fulfilling life.
Our amenities include a beauty salon where residents can enjoy pampering services, as well as access to cable or satellite TV for entertainment. We also provide community-operated transportation to assist residents with their daily needs and outings. For those who love technology, we have a computer center with Wi-Fi/high-speed internet access.
Residents can enjoy delicious meals in our dining room that offers restaurant-style dining. Our dedicated staff provides housekeeping services to maintain a clean and tidy living environment. Each resident's room is fully furnished and equipped with private bathrooms for their convenience.
We understand the importance of staying active and engaged, which is why we offer a variety of recreational spaces such as a fitness room, gaming room, small library, and outdoor garden. Our wellness center provides opportunities for mental wellness programs to support our residents' emotional well-being.
In terms of care services, our staff is available 24/7 through our call system to ensure that assistance is readily accessible. We provide assistance with activities of daily living such as bathing, dressing, and transfers. Our team also assists with medication management and offers special dietary restrictions including diabetes diet options.
To keep our residents socially engaged, we organize various activities including fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Additionally, concierge services are available to cater to individual preferences.
With three nearby pharmacies and physicians located in close proximity, residents have convenient access to healthcare providers when needed. Places of worship are also easily accessible for spiritual support.
At Autumn Care Of Marshville, we strive to create an inclusive community where each resident receives personalized care based on their unique needs. Come join us and experience the warm and caring environment we have to offer.
Autumn Care Of Marshville is located at 311 West Phifer Street, Marshville, NC 28103 in Union County, North Carolina
Autumn Care Of Marshville on seniors.fyi includes 7 photos including images showing interior, lobby, wall art, windows, reception area, office space, wood paneling, modern lighting, and more.
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Interior
Decor
Windows
Lighting
Lobby
Exercise Equipment
