Madison Health And Rehabilitation
Save345 Manor Road, Mars Hill, NC 28754
For more information about senior living options: (844) 490-3973
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Madison Health and Rehabilitation comes across in a wide range of visits as a facility that many families deeply appreciate for its cleanliness, atmosphere, and the evident care of its staff. A large portion of the comments glow with warmth about how well residents are treated, how welcoming the environment feels, and how actively the team supports both patients and their families. The halls are described as tidy, the building as bright, and the overall vibe as compassionate and professional. Staff members - from admissions and social workers to nurses, CNAs, and dietary and activity teams - are repeatedly praised for their kindness, courtesy, and willingness to go the extra mile. Several visitors mention the sense that the residents become part of a large, caring family, with staff who are genuinely invested in their well-being. The facility is frequently credited with good food, daily activities, and even religious services - features that help create a well-rounded, home-like atmosphere for those who live there.
A recurring theme in many reviews is how informed and collaborative the staff are with families. Comments like "they let you know every thing about your loved one" and "I am always informed on my sister's care" emphasize transparent communication as a core strength. Families describe feeling heard and included in care decisions, with admissions, social work, and nursing teams being widely praised for their approachability and responsiveness. Several visitors highlight the ability to visit and participate in daily life at the facility without feeling like outsiders, noting that there are inviting spaces such as patios for visits and that residents often appear content and engaged in activities. The sense of trust built with the care team appears to be a significant reason many families speak highly of Madison Health and Rehabilitation.
There are standout anecdotes about staff going beyond routine expectations. One visitor recounts meeting the Magnet driver Alan and a Madison representative, Allysa, at a doctor's appointment for a sister - experiences that helped ease a stressful situation and left the family feeling supported. Another visitor who travels from far away to work at the facility expresses strong appreciation for the work environment and leadership, emphasizing that management listens to CNAs' concerns and that CNAs are "top notch." There is a clear sense in these accounts that, for many, the people delivering care - nursing staff, CNAs, and allied professionals - are the heart of the facility's positive reputation, and their dedication is repeatedly called out as a key factor in the high level of care observed.
Yet, like many long-term care communities, Madison Health and Rehabilitation has also faced criticisms and challenges in some accounts. A troubling incident is noted by a few visitors who witnessed a nurse behaving in an unprofessional, even abusive, manner toward a CNA - an episode described as belligerent and distressing, with the CNA crying on the way out. This remark stands in contrast to the otherwise consistently positive tone of many reviews and serves as a reminder that individual behavior can momentarily color overall impressions. Other comments raise concerns about staffing levels at certain times, with a claim of a weekend shift managed by a single CNA for as many as 50 residents, alongside criticisms of some staff not meeting expectations and a few cleaners not performing as promised. One reviewer even mentions a person with green hair who does not clean, and questions about leadership's handling of those issues. These references point to real frustrations and the reality that staffing, accountability, and consistency can vary by shift and day.
Older reviews also recount more troubling or confrontational experiences from the world of family involvement. A pair of 2017 entries describe private, contentious interactions with a staff member who appeared to exert control over visiting and checkout policies, including prohibitions on certain outings and limits on visit duration. The same accounts describe a lack of clarity or privacy around power of attorney changes and even a blunt, discouraging message about a family member's care trajectory. While these stories are dated and do not necessarily reflect current operations, they provide a window into past tensions and the kind of concerns families may harbor when navigating complex decisions in a care setting. Taken together, these pieces remind readers that, in any large health facility, experiences can be highly individual and shift-by-shift.
Overall, the narrative around Madison Health and Rehabilitation is one of strong, widespread appreciation tempered by caution about occasional lapses. The most common refrain is one of admiration for the people who work there - the nurses, CNAs, therapists, and support staff who greet families with courtesy, explain care plans clearly, and treat residents with dignity and kindness. The facility's environment - clean, well-maintained, and activity-rich - forms a solid foundation for what many describe as genuinely caring and attentive care. For every visitor who leaves feeling overwhelmed by a moment of miscommunication or a single negative interaction, there are many more who leave moved by the care they witnessed and the hope they hold for their loved ones' comfort and well-being at Madison. One note of personal sentiment from a family member - Martha Ledford - caps the sentiment: the facility is well-liked by those who have experienced it firsthand, and its reputation for compassionate, capable care endures through the many positive encounters and expressions of gratitude.
The Madison Health And Rehabilitation in Mars Hill, NC is a vibrant and well-equipped assisted living community. Residents can enjoy a variety of amenities such as a beauty salon, cable or satellite TV, access to community operated transportation, and a computer center for their convenience. The on-site dining room serves delicious meals restaurant-style, with special attention paid to those with dietary restrictions. Housekeeping services ensure that the living spaces are clean and comfortable.
For recreational activities, residents have access to a fitness room, gaming room, small library, and outdoor space where they can relax and socialize with fellow residents. Wi-Fi/high-speed internet is also available for those who wish to stay connected online. A wellness center provides opportunities for maintaining physical health and well-being.
Care services at Madison Health And Rehabilitation offer round-the-clock support through a 24-hour call system and supervision. Staff members assist residents with activities of daily living including bathing, dressing, transfers, and medication management. Special dietary requirements like diabetes diets are accommodated.
Residents can look forward to engaging activities organized by the community such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities. For additional assistance outside the community, transportation arrangements can be made both for non-medical needs as well as doctor's appointments.
With its comprehensive amenities and care services, Madison Health And Rehabilitation offers an inviting environment where residents can maintain their independence while receiving the necessary support tailored to their individual needs.
Madison Health And Rehabilitation is located at 345 Manor Road, Mars Hill, NC 28754 in Yancey County, North Carolina
Madison Health And Rehabilitation on seniors.fyi includes 5 photos including images showing healthcare, building, outdoors, facility, rehabilitation, decor, therapy room, exercise equipment, and more.
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