Madison Health And Rehabilitation in Mars Hill, NC
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345 Manor Road, Mars Hill, NC 28754
For more information about senior living options: (844) 490-3973
The staff are welcoming and treat residents like family, with open doors and clear communication. The facility is spotless, well-maintained, and professional in appearance and demeanor. The care is compassionate, attentive, and goes above and beyond for each patient. Management, including Haley, fosters a joyful, caring environment and listens to staff concerns. CNAs, nurses, and support staff are consistently kind, respectful, and dedicated to residents. Families feel informed and supported through the care process, with regular updates from the team. Residents often recover well and return home, thanks to the high-quality care they receive.
The weekend staff was criticized as overwhelmed and lazy, with CNAs not doing their jobs and cleaners not cleaning. A nurse was described as belligerent, screaming at a CNA and pushing her around in the halls, an unprofessional display. A staff member was accused of acting like a high-level authority and restricting visits and checkout for a family member in front of others. A reviewer said patients were not awakened until lunchtime, calling the practice ridiculous and in need of help. They claimed that most nursing homes smell bad, workers don't care, and the facility is run poorly. A staff member reportedly prevented a family member from checking out and enforced harsh visiting rules.Madison Health and Rehabilitation in Mars Hill, NC is best suited for families seeking a rehab-forward community that blends hospital-level nursing care with a warm, home-like atmosphere. The strongest signal from the reviews is a track record of attentive, hands-on care that emphasizes clear communication and involvement of family members. Residents recovering from surgery, hospitalization, or acute medical events who need skilled nursing, therapy (PT/OT), and a clear path back to independence will find a supportive environment here. The facility’s culture leans toward treating residents like family, with staff who appear genuinely invested in daily well-being, nutrition, activities, and meaningful contact with loved ones.
That said, alternatives deserve consideration for families who prize very consistent staffing and an unambiguous day-to-day workflow without the occasional friction highlighted by some visitors. A portion of the feedback points to weekend staffing gaps, with critics noting periods when a single CNA or limited coverage could slow responses. There are also mentions of interpersonal tensions among staff in isolated incidents, including a troubling anecdote about inappropriate conduct by a nurse toward a CNA. While these voices are a minority within the overall 4.4 rating, they signal that for some families the stability of weekend coverage and a uniformly positive staff culture are nonnegotiable factors. A few long-ago anecdotes about policy rigidity also surface, suggesting that transparency and consistency in administrative decisions should be explicitly vetted during tours.
The core strengths of Madison offset these concerns in meaningful ways. Families consistently praise the facility’s cleanliness, professional appearance, and the absence of a strong facility odor, which sets a tone of respect and dignity from the first visit. Nursing and support staff receive frequent commendations for professionalism, courtesy, and visible engagement with residents. The sense of being informed is a recurring theme, admissions, social work, and therapy teams communicate clearly about care plans, progress, and next steps, keeping families in the loop as conditions evolve. The rehab program itself is repeatedly cited as a primary driver of positive outcomes, with real appreciation for the collaborative work of physical therapy, occupational therapy, and nursing to help residents return home. In this way, Madison’s pros, expert care, active rehab, transparent communication, and a welcoming environment, often triumph over the concerns voiced about staffing rhythms or isolated conflicts.
Visually and experientially, the facility presents as a well-kept, engaging place. Visitors note tasteful, clean surroundings, professional staff attire, and well-maintained common spaces. The presence of amenities such as daily activities, church services, and familiar routines contributes to a sense of normalcy and purpose for residents. Several families highlight the ease of access to staff and administrators, along with dependable updates about a loved one’s status. The atmosphere, coupled with testimonies from those with long careers in caregiving, suggests Madison can deliver not only efficient clinical care but also the relational warmth families desire during a challenging transition period.
For families weighing options, a practical path emerges. Prioritize a visit that includes conversations with the administrator and the care teams to gauge current staffing levels, especially on weekends, and to verify how communications with families are managed on a daily basis. Ask to review recent resident progress notes, therapy schedules, and discharge planning timelines, and request candid examples of how concerns are addressed when they arise. Inquire about incentive structures, staff recognition, and ongoing training that reinforce a respectful, safety-forward culture. If the goal is rapid, reliable rehab that keeps families informed and engaged, Madison stands out as a compelling match.
In the end, Madison Health and Rehabilitation offers a persuasive combination of compassionate, professional care, strong rehabilitative outcomes, and a welcoming, well-run environment. It is a practical choice for families prioritizing hands-on nursing, active therapy, and everyday responsiveness from a staff that many families describe as genuinely caring. Those who require ironclad consistency in weekend staffing or who demand a flawless track record free from any interpersonal friction may want to examine a broader set of options and compare care models. A disciplined tour, with targeted questions about current leadership, staffing ratios, and family communication protocols, will arm families with the clarity needed to decide confidently. If Madison checks those boxes, the decision becomes straightforward: this community can be the right home during recovery and beyond, offering a sturdy blend of warmth and clinical rigor that helps residents return to life at home with dignity.
100 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Madison Health And Rehabilitation in Mars Hill, NC is a vibrant and well-equipped assisted living community. Residents can enjoy a variety of amenities such as a beauty salon, cable or satellite TV, access to community operated transportation, and a computer center for their convenience. The on-site dining room serves delicious meals restaurant-style, with special attention paid to those with dietary restrictions. Housekeeping services ensure that the living spaces are clean and comfortable.
For recreational activities, residents have access to a fitness room, gaming room, small library, and outdoor space where they can relax and socialize with fellow residents. Wi-Fi/high-speed internet is also available for those who wish to stay connected online. A wellness center provides opportunities for maintaining physical health and well-being.
Care services at Madison Health And Rehabilitation offer round-the-clock support through a 24-hour call system and supervision. Staff members assist residents with activities of daily living including bathing, dressing, transfers, and medication management. Special dietary requirements like diabetes diets are accommodated.
Residents can look forward to engaging activities organized by the community such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities. For additional assistance outside the community, transportation arrangements can be made both for non-medical needs as well as doctor's appointments.
With its comprehensive amenities and care services, Madison Health And Rehabilitation offers an inviting environment where residents can maintain their independence while receiving the necessary support tailored to their individual needs.
Madison Health And Rehabilitation is located at 345 Manor Road, Mars Hill, NC 28754 in Yancey County, North Carolina
Madison Health And Rehabilitation on seniors.fyi includes 5 photos including images showing healthcare, building, outdoors, facility, rehabilitation, bedroom, windows, decor, and more.
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