Universal Health Care - King

Pros

• The staff, including leadership, therapists, and nursing personnel, are consistently described as friendly, professional, and helpful.
• Misty is recognized for her kindness and willingness to go above and beyond in caring for residents.
• Many reviewers express satisfaction with the food quality and cleanliness of the facility, noting that it is well-maintained.
• Family members appreciate the respectful and dignified treatment their loved ones receive during their stay at Universal.
• Positive experiences are shared regarding communication with staff, with some families finding it easy to reach nurses and CNAs when needed.
• Several visitors highlight their appreciation for specific staff members who made a positive impact during their loved ones’ stays.
• One reviewer mentions that their loved one was happy and well taken care of, leading them to recommend the facility to others.

Cons

• Residents often experience neglect and inadequate care due to a severe shortage of staff.
• The nursing staff is perceived as unresponsive, with many residents waiting long periods for assistance.
• The condition of the bathrooms and overall cleanliness of the facility has been criticized as unsatisfactory.
• Some family members reported that medications were improperly administered, leading to negative health outcomes for their loved ones.
• The food provided does not meet dietary restrictions or expectations, causing dissatisfaction among residents.
• Family members frequently have difficulty communicating with staff and receiving timely updates about their loved ones' care.
• A lack of engaging activities and a poor atmosphere have been noted, contributing to a feeling of despair among residents.
• Instances of missing personal items from residents' rooms raised concerns about the facility's attention to detail and security.

Review

The reviews surrounding the care facility in question reveal a stark contrast between positive experiences and alarming accounts of neglect. On one hand, many residents and their families praise the food quality, cleanliness, and friendliness of the staff. Several reviewers commend specific personnel by name—Misty and Larry stand out for their kindness and humor, respectively. They describe a social atmosphere where staff members from leadership to housekeeping create a welcoming environment that makes residents feel at home. One reviewer noted being impressed that therapy sessions commenced on the very first day post-surgery, indicating an organized approach to recovery.

However, beneath these positive testimonials lies a troubling pattern of dissatisfaction regarding staffing levels, patient care, and hygiene standards. Numerous accounts highlight severe understaffing issues; residents often report waiting extensive periods before receiving assistance after calling for nurses or aides. In some instances, individuals recovering from significant surgical procedures found themselves without timely access to pain management or adequate hydration. Such failures contributed to reports of dehydration and hallucinations from withdrawal symptoms due to abrupt changes in medication protocols.

In addition to concerns about medical care, several reviews express dismay at the overall hygiene within the facility. Descriptions of dirty rooms and bathrooms paint a picture of neglect that is difficult for families to reconcile with their loved ones receiving care there. Comments mentioning unpleasant odors linked to resident hygiene further illustrate how inadequate staffing may lead to compromised sanitation standards, leaving families feeling frustrated and helpless when visiting their relatives.

Indeed, several families have taken it upon themselves to address their concerns directly with facility management but reported little success in effecting meaningful change. Complaints such as missing mail, unfulfilled dietary requirements tailored for specific health needs, and a lack of response when assistance was requested paint a picture of systemic issues that seem ingrained in operations rather than isolated incidents. This leads some reviewers to advise those considering this facility for their loved ones to proceed with caution.

Conversely, there are glowing endorsements praising the quality of care received by certain residents who felt valued during their stay. The stories shared by those satisfied emphasize an overall commitment to respect and dignity shown towards patients—attributes crucial for a comfortable living situation in rehabilitation facilities or nursing homes. Families taking comfort in finding locations where they believe their loved ones are thriving amidst therapy demonstrate that there are indeed aspects worth noting among these evaluations.

Ultimately, potential residents or those seeking care for family members must weigh these varied accounts carefully before making decisions about placement in this facility. While there are undoubtedly dedicated staff members working hard under challenging circumstances aimed at supporting patient recovery and satisfaction, persistent complaints around staffing shortages and cleanliness remain areas demanding urgent attention if this establishment hopes to improve its reputation effectively. Thus far, it appears that those seeking assurance may find themselves navigating through a landscape filled with both hopefulness and apprehension as they consider what is best for their beloved family members’ well-being.

This part of King, North Carolina offers a variety of amenities that may appeal to seniors looking for a peaceful and convenient place to live. There are several restaurants within a reasonable driving distance, including Ryan's Restaurant and Mozelle's Fresh Southern Bistro for dining options. Additionally, there are pharmacies like CVS and Walgreens nearby for easy access to medication and health supplies. Hospitals such as Wake Forest Univ Bapt Med Center are also conveniently located for medical care. For leisure activities, there are cafes like Starbucks and Parks like Miller Park for relaxation and socializing. Various physicians’ offices, theaters, places of worship, and even hiking trails at Salem Lake Trail provide ample opportunities for staying active in the community. Overall, this area offers a blend of convenience, healthcare access, leisure activities, and community engagement that could make it an attractive choice for senior living.

Restaurants

• Ryan's Restaurant (12.6 miles)
• Bobby Boy Bakeshop (13.6 miles)
• West End Opera House (14 miles)
• Wise Man Brewing (14.3 miles)
• Mozelle's Fresh Southern Bistro (14.4 miles)
• P.F. Chang's China Bistro (14.4 miles)
• Gatsby's Pub (14.6 miles)

Pharmacies

• CVS Revco D.S. (14.4 miles)
• Walgreens (14.5 miles)
• Express Scripts Holding Co. (15.4 miles)
• CVS Pharmacy (15.8 miles)
• Walgreens (17.9 miles)
• South Park Family Pharmacy (17.9 miles)
• Health Mart Pharmacy (20.2 miles)

Hospitals

• Wake Forest Univ Bapt Med Center (14.4 miles)
• WFBH Ardmore Tower (14.6 miles)
• Rogers Plumbing (15.6 miles)
• Surry Community Health Center by Harborview (21.3 miles)

Cafes

• Starbucks (14.5 miles)
• Krankies Coffee (14.8 miles)
• Starbucks (14.9 miles)
• Starbucks (15.8 miles)
• Pages Books & Coffee (19.9 miles)
• Crossroad Cafe (21.1 miles)

Parks

• Miller Park (14.5 miles)
• Salem Lake Trail (16.5 miles)
• Riverside Park (19.8 miles)
• Union Cross Park (21.2 miles)
• Blue Ridge Parkway (21.7 miles)

Physicians

• O'connor John J Cpo (15.1 miles)
• Nephrology Associates (15.9 miles)
• Brookview Hills Internal Medicine (15.9 miles)
• Cumadin Clinic (15.9 miles)
• Wake Forest Baptist Health - Internal Medicine - Highland Oaks (16 miles)
• Forsyth Endocrine Consultants (16 miles)
• Urology Partners (16 miles)

Theaters

• AMC Hanes 12 (15.1 miles)
• Creekside Cinemas (20.2 miles)

Places of Worship

• St John's Lutheran School (15.6 miles)
• Collinstown Presbyterian Church (18 miles)
• Bannertown Baptist Church (18.4 miles)
• Flat Rock Church of God (18.9 miles)
• Slate Mountain (19 miles)
• Flat Rock Pentecostal Parsonage (19.3 miles)
• Payne's Memorial Holiness Church (19.3 miles)