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2.7 from 35 reviews
5 stars
13
4 stars
1
3 stars
1
2 stars
2
1 stars
18
Overall Review of Big Elm Retirement And Nursing Centers
common10 reviews mention this
Staff care is often praised
Residents and families frequently describe genuinely compassionate staff support.
Multiple reviews highlight staff who are kind, caring, and attentive during rehab and nursing care. Families describe smooth transitions and hands-on assistance, including nursing and support staff who helped them through difficult days. Some reviewers also note that even when staffing is tight, the nurses and aides try to provide the best care they can.
caveat7 reviews mention this
Cleanliness and upkeep concerns recur
Several reviews raise concerns about cleanliness, odors, and outdated conditions.
A recurring theme is that rooms and common areas felt dirty or poorly maintained, including reports of odors, dirty sheets, and stained linens. Some reviews mention pests like bedbugs and roaches, along with peeling or worn surfaces. Even when other parts of care were described positively, these upkeep issues still showed up often enough to be a major concern for families.
caveat3 reviews mention this
Food quality draws mixed feedback
Dining receives inconsistent feedback, with some reviewers dissatisfied with meals.
One review says the food was okay, but others describe meals as unfit or unpleasant. A reviewer criticizing dining also compares the food to something not meant for human consumption, while another says the dining facility and food were nasty. At the same time, at least one family mentions kindness from cafeteria staff, suggesting service can differ from meal quality.
caveat10 reviews mention this
Staffing and communication issues
Some reviews describe problems with staffing levels and responsiveness.
Several reviewers report short staffing and delays, including long waits for cleaning or checks and concerns about phones and weekend accessibility. Others mention communication breakdowns, such as administration not following up well on patient needs or missing documentation after a fall. Even reviewers who compliment individual nurses sometimes still point to understaffing as affecting how care was handled.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
50 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
Care Services
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Parks
Dorton Park (7.6 miles)
J.W. Mc Gee, Jr Park (7.9 miles)
Frank Liske Park (10.5 miles)
Glen Oak Green Park (13.2 miles)
Physicians
Weddington Internal Medicine and Pediatrics (7.7 miles)
Big Elm Retirement And Nursing Centers on seniors.fyi includes 10 photos including images showing decor, landscaping, outdoor, accessibility, healthcare, kitchen, garden, pathway, and more.
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