Big Elm Retirement And Nursing Centers

Pros

• The staff at Big Elm Retirement is described as caring and compassionate, providing excellent care to residents.
• Several reviewers praised the friendliness of the staff, highlighting their commitment to exceeding expectations during rehabilitation.
• Positive experiences were noted regarding cleanliness and maintenance in the facility, with some calling it a well-kept environment.
• One family member expressed gratitude for the helpfulness and consideration shown by staff members like Vickie when addressing family concerns.
• Some reviews mentioned that the newly renovated rooms are beautiful and improved the overall experience for residents.

Cons

• The place is completely dirty, with filthy rooms and restrooms that the housekeepers neglect to clean.
• Residents have experienced bedbug bites, and nothing has been done about it.
• The facility is described as money-hungry, prioritizing profits over resident care.
• Rooms are poorly maintained, with peeling paint and old furniture that is difficult to use.
• Staff members appear rude and uninterested in the well-being of the residents.
• There is a lack of activities for residents, leading to a stagnant environment.
• A resident suffered a serious fall due to negligence and was not properly attended to afterward.
• Communication from staff about incidents involving residents is inadequate and unsatisfactory.
• The food served at the facility is unappetizing and lacks variety or quality.
• Overall care seems to be compromised due to short staffing and an overwhelming workload on existing employees.

Review

In recent reviews of Big Elm Retirement in Kannapolis, North Carolina, a troubling picture has emerged about the facility's condition and the quality of care provided to its residents. Multiple reviewers express serious concerns regarding cleanliness, indicating that the premises are not only dirty but also infested with pests like roaches and bedbugs. Complaints have been made about housekeeping's failure to maintain basic hygiene in resident rooms, bathrooms, and common areas. One reviewer explicitly warns others against entrusting their loved ones to this facility, labeling it as "money hungry" and suggesting that an investigation into its practices is warranted due to these unsatisfactory conditions.

Further highlighting the issues of neglect, one family shared their distressing experience with a relative who suffered from serious health complications after being admitted for rehabilitation. While they previously had positive experiences at Big Elm, this visit revealed a stark decline in both room quality and attentive care. The reviewer noted that their mother was placed in a cramped room shared with another patient, lacking adequate space or privacy. Concerns about maintenance were raised as well; issues such as peeling paint, unpleasant odors, holes in walls, and outdated facilities contributed to an overall atmosphere of decay. Although staff members such as nurses and CNAs were often described as kind and caring amid these challenges, it became clear that they were overworked due to insufficient staffing levels.

Moreover, several accounts detail incidents where residents received inadequate attention following falls or medical emergencies. Specifically alarming was a report concerning a 93-year-old grandmother who fell out of bed without immediate notification being given to the family. Hours passed before her husband arrived at lunch only to find her left unattended at the front desk in visible pain. While falls among elderly patients can occur anywhere, the way this incident was handled raised serious ethical concerns regarding communication and timely medical response within the facility.

Additional negative reviews echo sentiments around poor food quality and unappealing dining environments at Big Elm. Critics described meals served as uninspired and unappetizing—not fit for anyone's standards—leading to further dissatisfaction among residents who seek comfort from their dining experiences during what can be challenging times in their lives. Complaints about lack of activities for residents suggested an overall neglect toward creating a stimulating community environment essential for emotional well-being.

Contrastingly, some reviews commend the staff members’ dedication towards individual patient care amid overwhelming challenges posed by management's oversight; however, these positive assertions stand juxtaposed against accounts describing systemic shortcomings throughout the establishment’s operational protocols. Instances where compassionate interactions from specific staff members offered short-term relief do little to overcome broader problems highlighted by other families.

In closing reflections about Big Elm Retirement reveal a trend: while there are isolated accounts praising aspects like individual employee kindness or cleanliness improvements post-renovation efforts—this does not overshadow substantial evidence pointing toward systemic failures hampering resident safety and satisfaction on many levels within the facility itself. Families wrestle with heartbreak attempting to navigate eldercare options when faced with inadequate support structures for loved ones who deserve dignified treatment during vulnerable stages of life.

Parks

• Dorton Park (7.6 miles)
• J.W. Mc Gee, Jr Park (7.9 miles)
• Frank Liske Park (10.5 miles)
• Glen Oak Green Park (13.2 miles)

Physicians

• Weddington Internal Medicine and Pediatrics (7.7 miles)
• Suburban Pediatrics (8.9 miles)
• Southern Family Medicine (10.6 miles)
• All Generations Audiology (10.6 miles)
• Piedmont Healthcare (10.7 miles)
• Tall Oaks Family Practice (11.4 miles)
• Davidson Family Medicine (12.2 miles)

Pharmacies

• Cannon Pharmacy (8.2 miles)
• CVS Pharmacy (8.9 miles)
• Healthsmart Pharmacy (10.9 miles)
• CVS Pharmacy (11.1 miles)
• CVS Pharmacy (12.2 miles)
• Cannon Pharmacy Salisbury (12.4 miles)
• Walgreens (12.4 miles)

Places of Worship

• Liberty Baptist Church (9 miles)
• First Presbyterian Church (11.3 miles)
• Cove Church (12.4 miles)
• St Therese Catholic Church (13 miles)

Transportation

• Concord Regional Airport (JQF) (USA) (9.8 miles)
• Amtrak (14.2 miles)

Theaters

• AMC Concord Mills 24 (11.2 miles)
• AmStar 14 - Mooresville Theatre (13.6 miles)

Cafes

• Urban Grind Roasters - Artisan Coffee (11.3 miles)
• Starbucks (11.9 miles)
• Starbucks (12.8 miles)
• Clutch Coffee Bar (12.9 miles)
• Starbucks (13.3 miles)

Restaurants

• Olive Garden (11.7 miles)
• Kindred Restaurant (12.2 miles)
• Ichiban Japanese Seafood (12.2 miles)
• Wendy's (12.2 miles)
• Culver's (12.3 miles)
• D9 Brewing Company (12.6 miles)
• McDonald's (12.7 miles)