Brian Center Health & Rehab Hickory Viewmont

220 13Th Avenue Place Nw, Hickory, NC 28601

For more information about senior living options: (844) 490-3973

4.4 from 41 reviews
5 stars
34
4 stars
0
3 stars
2
2 stars
1
1 stars
4

Skilled Nursing Facility

Overall Review of Brian Center Health & Rehab Hickory Viewmont

Pros

  • pro The Greens at Viewmont is described as having wonderful staff across all departments (nurses, rehab, CNAs, cleaning, kitchen, and administration).
  • pro The rehab department is top-notch and helps residents regain mobility.
  • pro The administration is helpful to families and those acting as power of attorney.
  • pro The kitchen staff is responsive and accommodating to residents' requests.
  • pro The nurses and CNAs are kind, patient, and caring.
  • pro The Greens engages with the community, offering services like free school supplies and haircuts.
  • pro Lisa Tapia, the social worker, is highly regarded for communication and dedication.
  • pro Nina King keeps residents engaged daily.
  • pro The Greens is recommended for rehabilitation and long-term care, with staff going above and beyond.

Cons

  • pro The reviewer said there was inadequate care due to never enough staff, leaving patients neglected.
  • pro A resident was not given a bath for 14 days and developed bedsores from not being moved.
  • pro A brother was allowed to fall and was bruised, with a wet pull-up left on him for three days, and a CNA pushed him.
  • pro A feeding tube order was ignored and applesauce with crushed meds was given, contrary to orders.
  • pro The facility was described as not livable, with the elderly residents deemed to deserve more.
  • pro Food was described as horrible.
  • pro One reviewer stated they would not recommend the facility, alleging staff would ignore medical orders to do what's easier.

Review

The Greens at Viewmont has elicited a broad range of experiences from families and residents, with many accounts highlighting warmth, attentiveness, and meaningful progress in rehabilitation, while a smaller number describe serious gaps in care and safety. Overall, many reviewers praise the facility as a welcoming, well-run place where the staff truly seems to care about each resident. Families repeatedly mention the rehab team as a standout, noting that residents who arrived off their feet often leave stronger and more independent. Multiple reviewers credit the administration for being responsive to families, especially for those who come in as legal decision-makers or guardians, and appreciate the willingness of staff to accommodate individual requests from meals to daily routines.

A recurring thread among the positive reviews is the people who make up the Greens' daily life. Lisa Tapia, the Social Worker, is singled out repeatedly as a linchpin of communication and discharge planning. Families describe Lisa as consistently available, clear, and compassionate, keeping families informed about each resident's needs and next steps. The Director of Nursing, Caron Tucker, also receives frequent praise for leadership and hands-on involvement in resident care. Nursing staff such as Arpita, Missy, and Daniel are named as caring, capable, and attentive, with several accounts saying they go above and beyond for residents who may be struggling or frail. The care team in the therapy and clinical departments is praised for helping residents regain strength and return to more active living, with several residents and families noting meaningful improvements during rehab stays.

Beyond medical and therapeutic care, reviewers point to a strong sense of community at The Greens. The facility is described as a smaller, personal environment where staff know the residents well and families feel welcomed. The Greens' emphasis on engagement and activity is highlighted by comments about residents being kept engaged through daily programs, and by community outreach efforts such as providing free school supplies and haircuts for children in the neighborhood. Several families mention that the staff cultivate a positive mood and "bright" atmosphere, with many residents seeming happy and well cared for during their stays. The sense that the Greens are invested in more than just individual health - caring for families, maintaining open lines of communication, and participating in the broader community - appears to be a distinguishing strength for many.

However, not all reviews align with the glowing tone. A number of reviewers describe inadequate staffing and care lapses that seriously impact safety and comfort. In these views, staff are stretched too thin to meet patient needs, leading to neglected basic tasks and slower response times. Specific concerns include a resident not receiving necessary baths for extended periods, development of bedsores or pressure injuries, and multiple reports of falls or near-falls with insufficient monitoring. Some reviewers recount experiences where basic dietary and medication orders were not followed properly, such as feeding tubes receiving inappropriate foods or meds being given with restricted diets. These accounts emphasize significant safety gaps and suggest that experiences can vary dramatically from one room or shift to the next.

Several reviewers illustrate the contrast by sharing experiences from families who witnessed both compassion and neglect within the same facility. For example, one family notes that a loved one was kept clean and comfortable, with staff forming strong relationships across nurses, CNAs, and activities personnel. Another family, however, speaks of a different reality: a parent who did not receive timely care, experienced inadequate bathing, and faced equipment or policy-related decisions that did not align with medical orders. In some cases, family members described challenging interactions with staff when issues were raised, which tempered the otherwise positive impressions of the Greens' culture and leadership.

In some narratives, the Greens have shown clear improvement over time, with families remarking on how the facility has "improved and grown" and how discharge planning has become smoother and more collaborative. Several reviewers credit ongoing leadership, particularly Lisa Tapia and Caron Tucker, with driving progress, better communication, and a more integrated care approach that pairs hospital-level coordination with in-house rehabilitation and daily resident support. Those aligned with the Greens through home health or long-term care partnerships emphasize that the facility's strengths - personal attention, a good therapy program, and a welcoming environment - are real and meaningful, even as concerns about staffing and consistency persist.

For families considering The Greens at Viewmont, the consensus is nuanced. The facility can be a wonderful place for rehabilitation and long-term care when staffing is adequate, with strong clinical leadership, engaged social work support, and a community-focused approach that makes residents feel seen and valued. At the same time, several reviews urge caution and thorough personal assessment: visit in person, talk with the social worker and the director of nursing, observe how staff respond to calls for help, and examine the facility's ability to meet specific medical orders and safety protocols. The message from many satisfied families is clear - The Greens has tremendous potential and a caring heart, but prospective families should balance that with careful attention to staffing levels, consistency of care, and the facility's processes for ensuring resident safety on every shift.

Features

Housing

  • 104 resident community capacity 104 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Brian Center Health & Rehab Hickory Viewmont is an inviting assisted living community located in Hickory, NC. Our community offers a variety of amenities and care services to ensure our residents' comfort and well-being.

For our residents' convenience, we provide a beauty salon for all their grooming needs. They can also enjoy watching their favorite TV shows with cable or satellite TV in their own private rooms. Community-operated transportation is available for those who need assistance getting around town. Additionally, we have a computer center where residents can stay connected with loved ones.

Our spacious dining room offers restaurant-style dining, providing delicious and nutritious meals prepared by our skilled staff. We can accommodate special dietary restrictions to ensure everyone's specific needs are met. For residents who prefer to cook their own meals, we offer fully furnished kitchenettes.

To keep our residents active and engaged, we have various amenities and activities available on-site. They can work out in our fitness room or participate in games in our gaming room. Our beautiful garden provides a tranquil space for relaxation and outdoor activities. Residents can also explore the small library or socialize with others in the wellness center.

In terms of care services, we have a 24-hour call system in place along with 24-hour supervision to ensure assistance is readily available whenever needed. Our dedicated staff provides assistance with daily living activities such as bathing, dressing, and transfers. Medication management is also provided to ensure residents receive proper medical attention.

We understand the importance of mental wellness, which is why we offer a mental wellness program designed to promote emotional well-being among our residents.

Transportation arrangements are made for non-medical purposes as well as for doctors' appointments.

Our community fosters an inclusive and engaging environment through resident-run activities and scheduled daily activities. Additionally, concierge services are available to cater to any specific requests or needs from our residents.

Overall, Brian Center Health & Rehab Hickory Viewmont provides a comfortable and inviting assisted living community with a range of amenities and care services to meet the diverse needs of our residents.

Nearby Places of Interest

Restaurants

  • Taco and Tequila Mexican Restaurant (18.4 miles)
  • Waffle House (19.9 miles)

Cafes

  • Starbucks (19.9 miles)

Physicians

  • Primary Care Associates (20.5 miles)

Pharmacies

  • CVS Pharmacy (20.5 miles)

Places of Worship

  • Riverview Baptist Church (22.5 miles)

Parks

  • Lake Norman State Park (23.3 miles)

Frequently Asked Questions

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Nearby Communities

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