220 13Th Avenue Place Nw, Hickory, NC 28601
For more information about senior living options: (844) 490-3973
The Greens at Viewmont has elicited a broad range of experiences from families and residents, with many accounts highlighting warmth, attentiveness, and meaningful progress in rehabilitation, while a smaller number describe serious gaps in care and safety. Overall, many reviewers praise the facility as a welcoming, well-run place where the staff truly seems to care about each resident. Families repeatedly mention the rehab team as a standout, noting that residents who arrived off their feet often leave stronger and more independent. Multiple reviewers credit the administration for being responsive to families, especially for those who come in as legal decision-makers or guardians, and appreciate the willingness of staff to accommodate individual requests from meals to daily routines.
A recurring thread among the positive reviews is the people who make up the Greens' daily life. Lisa Tapia, the Social Worker, is singled out repeatedly as a linchpin of communication and discharge planning. Families describe Lisa as consistently available, clear, and compassionate, keeping families informed about each resident's needs and next steps. The Director of Nursing, Caron Tucker, also receives frequent praise for leadership and hands-on involvement in resident care. Nursing staff such as Arpita, Missy, and Daniel are named as caring, capable, and attentive, with several accounts saying they go above and beyond for residents who may be struggling or frail. The care team in the therapy and clinical departments is praised for helping residents regain strength and return to more active living, with several residents and families noting meaningful improvements during rehab stays.
Beyond medical and therapeutic care, reviewers point to a strong sense of community at The Greens. The facility is described as a smaller, personal environment where staff know the residents well and families feel welcomed. The Greens' emphasis on engagement and activity is highlighted by comments about residents being kept engaged through daily programs, and by community outreach efforts such as providing free school supplies and haircuts for children in the neighborhood. Several families mention that the staff cultivate a positive mood and "bright" atmosphere, with many residents seeming happy and well cared for during their stays. The sense that the Greens are invested in more than just individual health - caring for families, maintaining open lines of communication, and participating in the broader community - appears to be a distinguishing strength for many.
However, not all reviews align with the glowing tone. A number of reviewers describe inadequate staffing and care lapses that seriously impact safety and comfort. In these views, staff are stretched too thin to meet patient needs, leading to neglected basic tasks and slower response times. Specific concerns include a resident not receiving necessary baths for extended periods, development of bedsores or pressure injuries, and multiple reports of falls or near-falls with insufficient monitoring. Some reviewers recount experiences where basic dietary and medication orders were not followed properly, such as feeding tubes receiving inappropriate foods or meds being given with restricted diets. These accounts emphasize significant safety gaps and suggest that experiences can vary dramatically from one room or shift to the next.
Several reviewers illustrate the contrast by sharing experiences from families who witnessed both compassion and neglect within the same facility. For example, one family notes that a loved one was kept clean and comfortable, with staff forming strong relationships across nurses, CNAs, and activities personnel. Another family, however, speaks of a different reality: a parent who did not receive timely care, experienced inadequate bathing, and faced equipment or policy-related decisions that did not align with medical orders. In some cases, family members described challenging interactions with staff when issues were raised, which tempered the otherwise positive impressions of the Greens' culture and leadership.
In some narratives, the Greens have shown clear improvement over time, with families remarking on how the facility has "improved and grown" and how discharge planning has become smoother and more collaborative. Several reviewers credit ongoing leadership, particularly Lisa Tapia and Caron Tucker, with driving progress, better communication, and a more integrated care approach that pairs hospital-level coordination with in-house rehabilitation and daily resident support. Those aligned with the Greens through home health or long-term care partnerships emphasize that the facility's strengths - personal attention, a good therapy program, and a welcoming environment - are real and meaningful, even as concerns about staffing and consistency persist.
For families considering The Greens at Viewmont, the consensus is nuanced. The facility can be a wonderful place for rehabilitation and long-term care when staffing is adequate, with strong clinical leadership, engaged social work support, and a community-focused approach that makes residents feel seen and valued. At the same time, several reviews urge caution and thorough personal assessment: visit in person, talk with the social worker and the director of nursing, observe how staff respond to calls for help, and examine the facility's ability to meet specific medical orders and safety protocols. The message from many satisfied families is clear - The Greens has tremendous potential and a caring heart, but prospective families should balance that with careful attention to staffing levels, consistency of care, and the facility's processes for ensuring resident safety on every shift.
Brian Center Health & Rehab Hickory Viewmont is an inviting assisted living community located in Hickory, NC. Our community offers a variety of amenities and care services to ensure our residents' comfort and well-being.
For our residents' convenience, we provide a beauty salon for all their grooming needs. They can also enjoy watching their favorite TV shows with cable or satellite TV in their own private rooms. Community-operated transportation is available for those who need assistance getting around town. Additionally, we have a computer center where residents can stay connected with loved ones.
Our spacious dining room offers restaurant-style dining, providing delicious and nutritious meals prepared by our skilled staff. We can accommodate special dietary restrictions to ensure everyone's specific needs are met. For residents who prefer to cook their own meals, we offer fully furnished kitchenettes.
To keep our residents active and engaged, we have various amenities and activities available on-site. They can work out in our fitness room or participate in games in our gaming room. Our beautiful garden provides a tranquil space for relaxation and outdoor activities. Residents can also explore the small library or socialize with others in the wellness center.
In terms of care services, we have a 24-hour call system in place along with 24-hour supervision to ensure assistance is readily available whenever needed. Our dedicated staff provides assistance with daily living activities such as bathing, dressing, and transfers. Medication management is also provided to ensure residents receive proper medical attention.
We understand the importance of mental wellness, which is why we offer a mental wellness program designed to promote emotional well-being among our residents.
Transportation arrangements are made for non-medical purposes as well as for doctors' appointments.
Our community fosters an inclusive and engaging environment through resident-run activities and scheduled daily activities. Additionally, concierge services are available to cater to any specific requests or needs from our residents.
Overall, Brian Center Health & Rehab Hickory Viewmont provides a comfortable and inviting assisted living community with a range of amenities and care services to meet the diverse needs of our residents.
Brian Center Health & Rehab Hickory Viewmont is located at 220 13Th Avenue Place Nw, Hickory, NC 28601 in Catawba County, North Carolina
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