Pruitthealth-Town Center

Pros

• The facility looks modern and clean, providing a pleasant environment.
• Pruitt Health attempted to replace missing items for residents.
• Family members appreciated the effort to provide care, despite their frustrations with the execution.
• There are structured policies in place, which could be beneficial if implemented correctly.
• Some staff members may have had good intentions in their efforts to help residents during their stay.

Cons

• The facility lost the patient's glasses and never found them.
• The patient sustained a broken thumb while under their care, yet the staff blamed her for it.
• The patient was found with dried feces on her hand and bedding, indicating poor hygiene.
• Staff consistently provided the wrong diet for the patient.
• Many of the clothes brought to the facility were lost or never returned despite being clearly marked.
• Most CNAs were described as rude and unfriendly towards patients.
• The staff frequently mishandled the patient, resulting in new bruises and cuts.
• There was a lack of follow-through on promised programs, such as the "Care Ambassador" system mentioned in their handbook.
• The overall experience was described as stressful and excruciating for the patient, with no improvement in rehabilitation noted during their stay.

Review

The experiences shared by multiple families concerning Pruitt Health in Harrisburg, NC reveal a disturbing pattern of inadequate care and distressing treatment of their elderly loved ones. One consistent theme across these reviews is the evident neglect faced by patients who are often already vulnerable due to their age or medical conditions. Families expected professional and compassionate rehabilitation services but were met instead with serious shortcomings that left them feeling frustrated and helpless.

One family recounted a particularly harrowing experience when their mother entered the facility for rehabilitation. Within just two days, her glasses mysteriously disappeared without explanation, leaving her feeling disoriented and unsupported. Alarmingly, this same patient suffered an injury—a broken thumb—while under care at Pruitt Health. Rather than taking responsibility for the incident, staff shifted the blame onto her despite her significant dependence on caregivers for daily tasks such as feeding herself. The situation escalated when family members discovered horrendous conditions: dried feces smeared on her hand and bedding that hadn't been changed in what seemed like ages. Such incidents paint a grim picture of the level of attentiveness provided to residents.

Further compounding these issues was an alarming lack of appropriate medical care and communication from the staff. One reviewer expressed dissatisfaction with how their mother was consistently fed the wrong diet while also receiving medications altered without proper approval or oversight from outside medical professionals. This included potent painkillers that incapacitated her rather than alleviating discomfort, prompting desperate family members to intervene before it became dangerous. In addition to medication mismanagement, there were complaints about personal grooming services being mishandled; for example, one resident's freshly permed hair was washed shortly after treatment, showcasing not only poor timing but a glaring disregard for individual dignity.

The administrators did not seem interested in resolving complaints or addressing patient needs effectively. Family members noted that they confronted various inconsistencies within facility policies which only led to frustration from management rather than constructive dialogue aimed at improvement. This ineptitude extended beyond mere inattentiveness; it manifested as clear hostility from some Certified Nursing Assistants (CNAs) who exhibited rudeness towards residents requiring additional assistance due to complex health issues like Crohn’s Disease and incontinence.

Moreover, the physical environment portrayed a misleading narrative of cleanliness and modernity that belied the true state of internal operations at Pruitt Health. Despite its contemporary appearance, reviews indicated that patients frequently experienced cold temperatures inside the facility, contributing further to an unwelcoming atmosphere exacerbated by staff indifference toward resident comfort and well-being. Missing items—often clothing marked clearly with names—exemplified a troubling neglect for residents' belongings where valuables simply went missing during laundry processes or remained unaccounted for altogether.

Ultimately, many families left Pruitt Health feeling disillusioned after witnessing rapid declines in health among patients under its care—highlighting an urgent need for reform within this establishment’s operational practices and dedication to quality eldercare service provision. The overarching sentiment echoed through countless individual reviews conveyed disappointment not just with loss but also emotional trauma experienced by both residents and families alike during what should be a time focused on healing and support. Many vowed never to return as they sought alternative facilities with a commitment towards delivering compassionate care rather than merely fulfilling contractual obligations. In sum, while Pruitt Health may project an image of modern efficiency and sophistication on its exterior, behind closed doors lies a troubling reality riddled with negligence causing emotional distress among resident families grappling with decisions regarding care options for their loved ones in crucial stages of their lives.

Pharmacies

• CVS Pharmacy (0.5 miles)
• Walgreens (0.5 miles)
• CVS Pharmacy (3.4 miles)
• Cannon Pharmacy (5.1 miles)
• Walgreens (6 miles)
• Walgreens (6.7 miles)
• CVS Pharmacy (6.8 miles)

Cafes

• Starbucks (0.6 miles)
• Starbucks (5.4 miles)
• Starbucks (9.4 miles)
• Smelly Cat Cof (10.5 miles)
• Panera Bread (11.7 miles)
• Hex Coffee (11.8 miles)
• Villanis Bakery (12.2 miles)

Parks

• Frank Liske Park (2.9 miles)
• Dorton Park (5.7 miles)
• J.W. Mc Gee, Jr Park (7.2 miles)
• Richard Barry Park (11.9 miles)
• First Ward Park (12.8 miles)
• Fourth Ward Park (12.9 miles)
• Romare Bearden Park (13.3 miles)

Physicians

• Orthocarolina (4.9 miles)
• Weddington Internal Medicine and Pediatrics (5.2 miles)
• Greater Carolinas Womens Center PA (5.8 miles)
• Carolina Asthma & Allergy (6.2 miles)
• University Family Physicians (6.5 miles)
• University Eye Associates (7.2 miles)
• Novant Health Lakeside Family (8.8 miles)

Theaters

• AMC Concord Mills 24 (5.2 miles)
• AMC Northlake 14 (11.5 miles)

Transportation

• LYNX UNC Charlotte - Main Station (5.3 miles)
• Concord Regional Airport (JQF) (USA) (5.4 miles)
• LYNX University City Boulevard Station (7 miles)
• Sugar Creek Station (9.7 miles)

Restaurants

• Armored Cow Brewing (6 miles)
• Burger King (6.1 miles)
• Zaxby's (7 miles)
• Arby's (7.4 miles)
• Chick-Fil-A (8.3 miles)
• Chick-Fil-A (8.5 miles)
• Divine Barrel Brewing (10 miles)

Places of Worship

• St John's Baptist Church (12.7 miles)
• First Baptist Of Charlotte: Family Life Center (13.2 miles)
• Idlewild Baptist Church (13.3 miles)
• Covenant Presbyterian Church (13.6 miles)
• St Gabriels Catholic Church (14.2 miles)

Hospitals

• Novant Health Huntersville Medical Center (13.1 miles)