Pruitthealth-Town Center
Save6300 Roberta Road, Harrisburg, NC 28075
For more information about senior living options: (844) 490-3973
They received the best care at the facility, with staff who were nice, on top of things, and kept families informed. The physical therapists were great. The food was good. The atmosphere was pleasant, and they were greeted warmly by the staff. The administration and social office staff were helpful and compassionate. The rehab department focused on getting their loved one strong and succeeded. Reviewers felt comfortable with their loved ones being there and described the caregivers as nice and friendly. There are amazing CNAs who work there. Tours and visitors were impressed by the kindness and cleanliness of the facility. The overall care from admin, care, and therapy teams exceeded expectations and was highly recommended.
The reviewer notes that patients waited over 3 hours to be cleaned after a bowel movement. They describe waiting 2+ hours for required pain medications. A mother is said to have been treated poorly, left roaming without a walker, and not cleaned, with dried feces on her leg. A friend described as a Navy Veteran was left in a chair in front of an air conditioner, with only a diaper on. The facility is portrayed as understaffed, with call buttons not answered promptly. The food is described as terrible. Some staff are criticized as lazy, leaving patients in clothes from the day before, and others are said to ignore or insult patients. The environment is described as dirty, with a strong urine smell, and rooms and bathrooms that are outdated and cramped. The administration is accused of poor communication and ineffective risk management, including delays in addressing complaints and issues. One review claims the facility filed a claim against a patient's estate shortly after discharge, reflecting questionable conduct.The collection of reviews paints a picture of a facility that produces intensely mixed experiences. On one side of the ledger you find accounts that feel betrayed by the level of care, dignity, and basic cleanliness. Families describe hours-long waits for help after incontinence, days when a loved one still hasn't been cleaned, and painful delays in receiving prescribed medications. In some horror stories, residents were left in soiled clothing, or even described as being locked away in a room with little care or attention. A parent who was not allowed a walker, an elderly veteran left unattended in a chair, and a patient who deteriorated while staff reportedly failed to respond to call bells - all of these stories share a common thread: when care was needed most, families felt they were let down.
There are also deeply troubling anecdotes about safety and empathy. Several reviewers recount times when a family member attempted to stand or move and staff did not intervene in ways that prevented falls or injuries. In one case a patient reportedly passed out after a missed medication and a miscommunication about orders allegedly contributed to a frightening experience. Other complaints touch on the administrative side: saying they were promised a callback and never receiving one, or receiving bills tied to an estate despite ongoing concerns about the care. The smell of urine, outdated facilities, and rooms that felt cramped or poorly maintained are also mentioned as indicators of a broader environment that many families found distressing.
The negative experiences aren't just about one bad shift or one bad day; several reviews point to chronic problems with understaffing, especially on weekends, and with the speed and attentiveness of responses to call buttons. Long wait times for basic needs - getting into bed, being reassured after a fall, or simply receiving a nurse's attention - are recurring themes. Some reviewers note that while the physical plant can be attractive from the outside, the inside can feel run-down, with old equipment, smelly hallways, and spaces not well suited to two residents per room. These factors combine with concerns about the adequacy of medical oversight and the consistency of following doctors' orders, leaving families worried about whether their loved ones are truly getting appropriate and timely care.
Amid the stark contrasts, there are also stories of care that went well and even exceeded expectations. A number of reviewers praise the rehabilitation staff - especially the therapists - for their skill, professionalism, and ability to help patients regain strength and mobility. Some families report that administrators and social staff were helpful, communicative, and compassionate, making a tangible difference in navigating doctor appointments, therapy plans, and discharge planning. A few caregivers are singled out for consistently thoughtful work - names like Cici in caregiving and the two Amy's in the social office appear as small anchors of reliability amid a broader landscape of mixed experiences. Food and overall atmosphere are described as acceptable to good in some accounts, and in others as less satisfactory but not the defining feature of the facility.
There's a clear sense that the culture and quality of care vary not just by location but by individual shift and team. Some reviews tout excellent experiences with certain staff who are responsive, respectful, and proactive. Others describe a pervasive sense of being overwhelmed by staffing shortages, with some nurses and aides doing their best but others appearing disengaged or overwhelmed. The contrast even extends to the physical environment: a facility can feel bright and welcoming in one praising review, while another describes it as outdated, smelly, and difficult to navigate. These divergent narratives suggest that patient experience is heavily influenced by who is in charge on a given day, which patients are in the facility, and how well the team is supported.
Finally, several reviewers reference different facilities with stronger reputations as points of comparison. Some advise avoiding this particular Pruitt location, citing systemic issues that compromise safety and dignity, while others advise looking to other providers or facilities with more consistently positive reputations - for example, recommendations to consider Asbury Health and Rehab for higher overall satisfaction. Still, a few accounts close with gratitude for improvements or for dedicated staff who made a real difference during a lengthy stay, indicating that meaningful care can and does happen within the same network when teams are well-aligned and adequately resourced.
In sum, these reviews present a high-stakes picture of long-term care that oscillates between severe shortcomings and genuine, compassionate care. Families wrestling with how to place loved ones in care must weigh the real risk of understaffing, response delays, and cleanliness concerns against the possibility of skilled therapy, attentive administration, and a hopeful path to recovery. Prospective patients and families are encouraged to visit personally, ask pointed questions about staffing ratios, response times to calls, medication management, and daily hygiene routines, and seek out multiple perspectives to form a balanced view of what this facility - at this location in Harrisburg - can realistically offer.
70 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Charlotte Douglas International (18 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Pruitthealth-Town Center is an assisted living community located in Harrisburg, NC. Our community offers a wide range of amenities and care services to ensure the comfort and well-being of our residents.
For convenience and relaxation, we provide a beauty salon, cable or satellite TV, a computer center, a gaming room, and a small library. Residents can enjoy delicious meals in our dining room with restaurant-style dining or have the option to prepare their own meals in their fully furnished kitchenette. Outdoor space and gardens are available for those who appreciate spending time in nature.
To enhance the quality of life for our residents, we offer various activities and programs such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Our concierge services aim to cater to individual needs and preferences.
The well-being of our residents is our top priority. We have 24-hour call systems and supervision to ensure their safety at all times. Our trained staff provides assistance with daily living activities including bathing, dressing, and transfers. Medication management is also available for those who require it. Additionally, we offer specialized diets including diabetes diets and can accommodate special dietary restrictions.
Transportation arrangements are provided for non-medical purposes as well as transportation to doctors' appointments. Move-in coordination is offered to aid in the smooth transition of new residents into our community.
At Pruitthealth-Town Center, we prioritize mental wellness through our mental wellness program that focuses on promoting emotional well-being among our residents.
In terms of nearby amenities, there are cafes, parks, pharmacies, and physicians in close proximity to our community ensuring easy access to essential services.
With a dedication to providing exceptional care and a supportive environment for our residents, Pruitthealth-Town Center offers everything needed for comfortable assisted living in Harrisburg, NC
Pruitthealth-Town Center is located at 6300 Roberta Road, Harrisburg, NC 28075 in Cabarrus County, North Carolina
Pruitthealth-Town Center on seniors.fyi includes 5 photos including images showing windows, living room, interior, seating area, bedroom, television, entrance, indoor pool, and more.
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