Grantsbrook Nursing And Rehabilitation Center
Save290 Keel Road, Grantsboro, NC 28529
For more information about senior living options: (844) 490-3973
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The collection of experiences shared about Grantsbrook Nursing and Rehab paints a picture of a facility that can inspire deeply mixed emotions. On one hand, families speak of moments of remarkable compassion, teamwork, and genuine care. On the other, they recount serious concerns about the physical environment, staffing, communication, and the quality of daily care. Taken together, these accounts reveal a facility that some see as a warm, family-like place, while others view as chronically under-resourced and sometimes unsafe.
Several reviewers highlight the extraordinary care and empathy shown by individual staff members. One family member, for example, described Grantsbrook as "truly one of the most compassionate nursing homes" they have encountered, praising the overall teamwork and the heart that goes into daily care. Other visitors echoed this sentiment, mentioning staff members who went above and beyond - names like Mary Kay, Esther, Lateisha, Dolly, Latisha West, April Lockey, and Jay came up repeatedly as caregivers who displayed kindness, patience, and professionalism. There is a strong sense among these families that, when the staff are engaged, they can make a difficult transition much more bearable and can provide meaningful, supportive care.
Yet, alongside the praise, many reviewers voice serious criticisms about the facility itself and the care environment. A recurring theme is the outdated appearance and the physical layout of the building: rooms described as small for two people, shared bathrooms, and aging interiors. Several accounts specifically mention cleanliness concerns - bedsprings worn, rooms not cleaned for days, and bathrooms that were not functioning properly. In one case, a stepfather's two-week physical therapy stay was marred by the overall dreary atmosphere and the sense that basic maintenance and comfort were not being prioritized. The medical and dietary concerns are also highlighted, with complaints about high-carb meals despite diabetes and insulin management issues, and frustration with responses that seemed dismissive rather than collaborative about treatment plans.
Administrative and communication problems surface in multiple stories as well. A number of reviewers recount interactions with the Nursing Director and other administrators that felt unsympathetic or dismissive. One family member described a bully-like mentality and a lack of willingness to listen to a diabetic patient's own dietary preferences, noting that the staff seemed to defer responsibility rather than partner with the patient and his family to create an appropriate plan. The broader administration - managers and supervisors - was sometimes portrayed as disconnected from day-to-day concerns, with mentions of calls not being answered and a sense that oversight was insufficient to protect resident well-being.
The most troubling narratives center on specific episodes that reviewers interpreted as neglect or unsafe conditions. There are claims of roaches in the rooms, residents left to clean up messes themselves, and staff who appeared unavailable or overwhelmed. One account describes a patient left on the floor and another patient moved to a far corner of the facility; in these stories, families felt abandoned and unsafe. There are also allegations of delayed responses to calls, residents being moved without clear communication to family, and even involvement with Adult Protective Services after attempts to remove a loved one from a care setting that was perceived as unsafe. These comments convey a powerful fear that patient safety and dignity can be compromised.
Despite these intense criticisms, some reviewers acknowledge that the care experience is not uniformly negative. A common thread is that the people provide a "home-like" atmosphere and that, when the right staff are on duty, residents can be well cared for and engaged. One reviewer noted that for several days, the care provided at the rehab stage was adequate, and another mentioned that their father remained mentally sharp and appreciative of meals and outdoor spaces. There is also gratitude for the fact that some caregivers and nurses, in particular, demonstrated sincere care at times, and that some families were grateful for in-home follow-up care after discharge or for the positive personal connections formed with specific staff members.
The question of value emerges in the discussions about cost and facility condition. Several reviewers mention the high monthly rate and describe the facility as outdated or in need of significant renovations, suggesting that the price does not align with the current state of the physical plant. The sense expressed by these voices is that the complex factors - price, aging infrastructure, and the inconsistent quality of care - make it essential for prospective families to visit and to observe both the human warmth and the administrative challenges firsthand. Some even lament that, given the resources required for a modern, well-maintained facility, improvements should be prioritized to ensure residents are not subjected to uncomfortable or unsafe conditions.
In the end, Grantsbrook Nursing and Rehab appears to be a place where love and care can flourish under the right conditions, but where systemic issues can severely undermine that care. The narratives converge on a core insight: dedicated staff members who show compassion and competence can make a real difference in residents' lives, yet the facility's aging infrastructure, inconsistent administration, and reported lapses in basic safety and responsiveness cast a long shadow over the experience. Families and former residents carry a sense of hope that improvements will be made and a cautious recognition that, with stronger leadership, better staffing, and ongoing maintenance, Grantsbrook could realize the compassionate, home-like care that many already believe it can embody.
Grantsbrook Nursing and Rehabilitation Center in Grantsboro, NC, offers a welcoming and supportive environment for individuals seeking assisted living services. This vibrant community is thoughtfully designed to provide residents with both comfort and independence, featuring a range of amenities to enhance their quality of life.
At Grantsbrook, residents can take advantage of various amenities such as a beauty salon for personal grooming, a computer center for staying connected with loved ones, and an inviting dining room that serves restaurant-style meals tailored to special dietary needs. With options like a fitness room, gaming room, and small library, there are abundant opportunities for relaxation, recreation, and socialization.
The center's outdoor spaces allow residents to enjoy fresh air and engage with nature, while housekeeping services ensure that living spaces remain clean and comfortable. With fully furnished accommodations complete with private bathrooms and kitchenettes, residents can feel right at home from day one. Additionally, community-operated transportation services make it easy to access off-site appointments or participate in planned day trips.
Grantsbrook provides comprehensive care services to meet the diverse needs of its residents. A 24-hour call system and constant supervision ensure safety and peace of mind. Residents receive personalized assistance with daily activities such as bathing, dressing, and transfers. Specialized support is available for those with dietary restrictions or medical needs like diabetes management.
A strong emphasis on wellness is evident through the center?s mental wellness programs and regular fitness activities that promote physical health. The community fosters an engaging atmosphere through resident-run activities alongside scheduled daily programs led by caring staff members.
In summary, Grantsbrook Nursing and Rehabilitation Center presents an enriching assisted living experience where residents can thrive in an inclusive environment filled with support, connection, and opportunities for personal growth.
Grantsbrook Nursing And Rehabilitation Center is located at 290 Keel Road, Grantsboro, NC 28529 in Pamlico County, North Carolina
Grantsbrook Nursing And Rehabilitation Center on seniors.fyi includes 5 photos including images showing interior, living room, dining, fireplace, windows, chandelier, decor, plant, and more.
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