Gardens Assisted Living in New Bern, NC
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247 Longleaf Dr, New Bern, NC 28560
For more information about senior living options: (844) 490-3973
The staff were very welcoming. The staff were very knowledgeable. Other residents told her grandmother wonderful things about the community. The experience put the family at ease as the staff answered all their questions. The community is bright, cheery, and very clean. There are fun activities, and he is enjoying the social interaction. The nutritionist provided a plate of fresh fruit and vegetables, making Mom happy.
They would give it no stars if possible; it's not a good place. The company pockets money from residents, and employees steal from them. Residents are treated poorly and sleep in their own urine. The facility lacks communication with families and did not inform them when a resident went to the ER. Management doesn't care about staff and allows harassment; they are unprofessional. The care is very poor and residents often have no supervision. The director is mean and unhelpful. The reviews describe it as a very disgusting place, with mistreatment of residents. They would strongly discourage anyone from becoming a resident.Gardens Assisted Living in New Bern, NC is best suited for families seeking a welcoming, social entry point for a loved one who can thrive with companionship and lighter, day-to-day oversight. The community makes a strong first impression: tours and on-site interactions often feel warm, residents appear engaged, and staff are described as friendly and professional in the moment. The building itself comes across as bright and clean, with activity options that foster social contact, and even a responsive nutritionist who can accommodate dietary preferences. For families prioritizing a smooth initial transition and visible daytime activity, this setting can feel reassuring and approachable.
However, serious caveats surface quickly for families evaluating long-term placement. Alternatives should be strongly considered by those whose loved one requires consistent supervision, meticulous communication, and robust safeguarding. The reviews contain repeated, troubling accounts of neglect, poor supervision, and potential misconduct. Allegations include residents sleeping in soiled conditions, staff disengagement, and a lack of timely family updates - patterns that undermine trust in daily operations. If a resident needs vigilant oversight, clear accountability, and a proven track record of safety, this community merits a cautious comparison with other options.
The most persuasive positives - courteous staff at the point of contact, a cheerful, clean environment, and meaningful social programming - do not fully counterbalance the weight of the cons. When families weigh these pros, the contrast with the reported experiences is stark: warmth at intake does not guarantee reliable care, prompt problem resolution, or consistent, transparent communication. A facility can feel inviting in a tour yet falter under ongoing demands for safety and responsiveness. In decision-making terms, the favorable impressions amount to a partial offset; the gravity and frequency of negative experiences reported by multiple families point to risks that outweigh comfort in routine social activity.
From the negative reports, a pattern emerges around management and accountability. Several accounts depict a disconnect between family concerns and administrative response, with some families alleging that critical issues went unaddressed for extended periods. Instances described include delayed ER communications, lack of proactive outreach after concerning events, and staff behavior that undermines resident dignity. The absence of reliable corporate engagement or management accountability compounds these problems, signaling a systemic risk rather than isolated incidents. Such dynamics undermine confidence that short-term warmth can be sustained into years of daily care.
Practical due-diligence steps become essential for anyone still weighing this community. Prospective families should request a current, unedited care plan and a detailed staff-to-resident ratio, then verify whether the team on site matches those figures during day, evening, and weekend shifts. Ask for recent state inspection results, any formal complaints, and how investigations were resolved, including timelines and corrective actions. Seek candid conversations with current residents and independent advisors, not only the administrative voice. Insist on direct contact with a nurse manager or administrator to discuss escalation procedures, family communication protocols, and how incidents are documented and shared. Finally, compare this community against others in New Bern that offer stronger oversight, clear accountability, and demonstrable continuity of care.
In the end, Gardens Assisted Living should be approached with a clear understanding: for many, the allure of a friendly welcome and social activity is overshadowed by substantial concerns about safety, supervision, and management responsiveness. The balance tilts away from a confident endorsement for families needing reliable, affair-proof daily care. Alternatives with proven safety records and transparent governance are likely to deliver greater long-term reassurance. If choosing this community, insist on rigorous oversight, explicit care standards, and a concrete plan for ongoing family communication, and prepare to monitor closely from the first day onward.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Craven County Regional (8 miles away)
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Gardens Assisted Living in New Bern, NC is a vibrant and welcoming community that provides excellent care services for seniors. Our residents enjoy a comfortable and safe environment, where they can receive the assistance they need while maintaining their independence.
At Gardens Assisted Living, we understand the importance of spirituality in our residents' lives. That's why we offer devotional services off-site, allowing our residents to continue practicing their faith and finding solace in a supportive community.
Our indoor common areas are designed with our residents' comfort in mind. Whether they want to socialize with fellow residents, enjoy some quiet time reading a book or join in an engaging activity, our common areas provide the perfect setting.
We also offer specialized care services for those with diabetes. Our experienced and compassionate staff members are trained to assist residents who require diabetic care, ensuring they receive the attention and support needed to manage their condition effectively.
In addition to providing excellent care and support, we believe in creating a fulfilling lifestyle for our residents. We organize devotional activities offsite, where our residents can explore their faith with like-minded individuals while enjoying new experiences and strengthening their spiritual connection.
At Gardens Assisted Living, we are committed to making each resident feel valued and cherished as part of our warm community. With our outstanding amenities, comprehensive care services, and engaging activities, we strive to create an exceptional assisted living experience for all of our residents.
Gardens Assisted Living is located at 247 Longleaf Dr, New Bern, NC 28560 in Pamlico County, North Carolina
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