Courtland Terrace Nursing Ctr

Pros

• The staff at Courtland Terrace is described as very caring and attentive, answering questions in a timely manner.
• The facility maintains a clean environment and provides good food for residents.
• Residents have access to a wonderful salon with an excellent salon professional.
• Therapists are actively working with residents to help them improve mobility, showing dedication to rehabilitation efforts.
• Overall impressions of Courtland Terrace highlight the well-cared-for condition of the residents and their positive atmosphere.

Cons

• The residents looked unhappy, and the nursing staff, particularly an RN named Tammy, were described as rude.
• There were concerns about HIPAA violations with nurses leaving charts exposed at their station.
• Some morning shift nurses did not wear gloves or wash their hands, raising safety concerns.
• An aunt complained that first shift nurses were mean to her, specifically mentioning that Tammy yelled at her for requesting a shower.
• The facility seemed unsafe and short-staffed during evening shifts.
• Doug, the admissions representative, promised a private room but failed to deliver for two weeks.
• A first shift nurse was frequently on her cell phone while attending to medication duties, which was seen as unprofessional care.
• After expressing concerns to the Director of Nursing, the reviewer felt pushed away rather than engaged in communication about the issues raised.

Review

Courtland Terrace is a long-term care facility that has garnered a mixed bag of reviews from families of residents. While some praise the caring and attentive nature of the staff, others express significant concerns regarding the quality of care provided to their loved ones. This dichotomy paints a complex picture of what potential residents and their families might expect from this establishment.

On one hand, several reviewers commend Courtland Terrace for its cleanliness, the attentiveness of the staff, and the quality of food offered to residents. Families have reported timely responses from caregivers when questions or issues arise, contributing to an overall sense of satisfaction with their loved ones' care. Residents with mobility challenges have found comfort in knowing that therapists are actively engaged in rehabilitative efforts, with some residents reportedly making progress in standing or sitting up from bed. Additionally, testimonials highlight amenities like a salon where caregivers can enjoy grooming services—further enhancing the residents’ experience within the facility.

However, not all experiences at Courtland Terrace have been positive. One family expressed disappointment over a lack of follow-through on commitments made by management regarding room assignments. Despite initially being impressed by the facility's atmosphere and connection with a local hospital, they were disheartened by a lack of communication concerning room availability—an issue that affected their perception of management’s reliability.

Potentially concerning feedback revolves around incidents involving rude behavior from nursing staff. Some families described instances where nurses appeared uncaring or dismissive towards residents’ requests for assistance. For example, one family member reported that their aunt felt belittled after requesting basic personal hygiene services—a complaint that reflects poorly on patient care standards. Moreover, concerns arose regarding hygiene practices among staff members; reports surfaced detailing failures such as neglecting handwashing protocols and failing to use gloves during medical procedures.

The overall morale among some residents also seems to be lacking according to certain reviews. Despite finding cleanliness in the physical environment commendable, there were observations indicating that many residents appeared unhappy—an alarming insight into the emotional well-being fostered within Courtland Terrace’s walls. Particularly troubling was an account mentioning potential HIPAA violations due to improper handling of sensitive information at nurse stations; this raises significant ethical questions about patient privacy protection.

As families weigh these contrasting experiences at Courtland Terrace, it becomes increasingly clear that prospective residents should conduct thorough research before making decisions about long-term care placements. Positive individual accounts emphasize strong direct care and rehabilitation progress while simultaneously cautioning against overlooking specific operational shortcomings exhibited by staff members during critical caregiving moments. The choice remains personal but underscores an imperative for transparency and improvement across all levels of caregiving within such facilities.

This part of Gastonia, North Carolina offers a convenient location with various amenities nearby. There are several physicians' offices, pharmacies, and restaurants within a short distance, making it easy to access healthcare services and dining options. Additionally, there are cafes for socializing and parks for outdoor recreation. Places of worship are also available for spiritual needs. Transportation options are accessible for travel convenience. Overall, this area provides a range of services and activities that could be suitable for senior living.

Physicians

• First Care Medical Clinic (0.2 miles)
• Carolina Asthma & Allergy Center PA (0.2 miles)
• Carolina Eye Care Pa (0.3 miles)
• Neuroscience & Spine Center of the Carolinas (0.3 miles)
• Caromont Heart (0.3 miles)
• Gaston Digestive Disease Clinic PA (0.3 miles)
• CMC-Gastonia Specialty Center (0.3 miles)

Restaurants

• Cook Out (0.8 miles)
• McDonald's (5.5 miles)
• Chick-Fil-A (6.4 miles)
• McDonald's (6.8 miles)
• Sonic Drive-In (8.9 miles)
• McDonald's (10.8 miles)
• Bojangles' Famous Chicken 'n Biscuits (11.3 miles)

Pharmacies

• CVS Pharmacy (3.9 miles)
• Shiv Pharmacy (4.6 miles)
• CVS Pharmacy (6.3 miles)
• CVS Pharmacy (6.4 miles)
• Allen Drug (6.6 miles)
• CVS Pharmacy (10.1 miles)
• Walgreens (10.8 miles)

Cafes

• Floyd & Blackie's (4.4 miles)
• Panera Bread (11.3 miles)
• Starbucks (14.3 miles)
• Starbucks (15.3 miles)

Places of Worship

• South Point United Methodist Church (7.7 miles)
• Riverview Baptist Church (13.2 miles)

Transportation

• Concourse A (11.3 miles)
• The Club At CLT (11.3 miles)
• Admirals Club (11.5 miles)
• CLT Car Rental Center (11.5 miles)
• Concourse B (11.5 miles)
• Main Concourse (11.5 miles)
• Security Checkpoint D (11.6 miles)

Parks

• Patriots Park (11.8 miles)
• Field Day Park (11.9 miles)
• Overlook Neighborhood (11.9 miles)
• South Point Business Park (14.9 miles)