Courtland Terrace Nursing Ctr in Gastonia, NC

Pros

• The staff at Courtland Terrace are described as sweet, attentive, and genuinely caring.
• The physical, occupational, and speech therapy teams are praised for excellence and for helping residents rebuild strength and regain independence.
• Katherine Craig and Holly B. are noted for going above and beyond to assist families with services and insurance matters.
• The facility is described as well-run, clean, bright, and comfortable, with a positive atmosphere.
• Nurses, CNAs, and other staff are frequently described as professional, friendly, and dedicated to resident care.
• Courtland Terrace receives strong recommendations from families who feel their loved ones receive compassionate, attentive care.
• The grounds and amenities, including a beautiful garden and on-site salon, contribute to a welcoming rehab environment.

Cons

• Some nurses were rude and uncaring, with basic needs like feeding sometimes neglected for residents.
• The facility was described as a disgrace, with no front-desk staff and consistently unanswered calls.
• There were serious neglect and safety concerns, including long delays in pain medication and patients waiting for care.
• Families reported rotten or insufficient meals and even bugs in residents' rooms.
• Documentation issues were noted, including charts left open and HIPAA violations.
• The admissions process and administration were criticized for broken promises and lack of follow-through.
• Travel nurses faced unfriendly supervisors, poor orientation, and inadequate support on the Long Term Care unit.
• At least one reviewer described the rehab bed as too hard, signaling subpar comfort.
• State inspectors reportedly found multiple incidences of neglect.

Review

Courtland Terrace Nursing Center in Gastonia is best suited for families prioritizing strong rehabilitation outcomes, especially post-acute recovery, with therapy teams that demonstrate persistence and encouragement. The facility earns praise for physical, occupational, and speech therapy that help residents regain strength and independence, often with an early return to home-based routines. Families that value proactive discharge planning and hands-on help navigating insurance and service options will find knowledgeable staff ready to advocate and coordinate. The campus is described as clean, well-maintained, and comfortable, with convenient hospital connections and amenities that make short-term rehab feel organized and purposeful. This is a rehabilitative-centric choice rather than a facility built primarily for long-term stability in a fully settled, risk-averse environment.

Those considering alternatives should take a hard look at the recurring concerns voiced by multiple reviewers. Several accounts describe rude or inattentive nursing staff, inconsistent quality of care, and slow responsiveness to urgent needs, including missed or delayed treatments and alarms that go unanswered. Some families recount distressing experiences where residents were not fed promptly, or where crucial care was delayed, sometimes with grave consequences. Admissions and ongoing administrative communication also surface as weak points in certain reviews, with promises not kept and questions left unresolved. For families seeking a consistently flawless daily routine with minimal risk, these patterns suggest exploring other options or at least rigorous, ongoing oversight if Courtland Terrace is chosen.

The strongest pro lines up with the rehab trajectory: therapy teams are repeatedly praised for skill, patience, and goal-focused progress. Families highlight therapists as compassionate, capable, and effective at guiding movements back toward function. When care teams collaborate well - nurses, CNAs, therapists, social workers, and discharge planners - residents show measurable gains and families feel informed about progress and next steps. The facility's administrative helpers - especially discharge planning and insurance navigation - receive commendations for easing the process and advocating on behalf of the family. Cleanliness, pleasant common areas, reliable transportation, and even supportive extras like a salon contribute to a dignified rehabilitative experience that many families want aligned with medical progress.

However, the downside cannot be ignored, and it weighs into risk assessment. Reports of neglect, safety lapses, and even life-threatening delays in care create a troubling counterbalance to the positives. When episodes of miscommunication, medication gaps, or insufficient monitoring occur, the benefits of high-quality therapy and attentive staff in other areas do not fully compensate for the potential harm. The severity of some complaints - ranging from alleged denial of timely care to questions about overall safety culture and leadership responsiveness - means families must enter with a clear, proactive plan: demand consistent nursing presence on the floor, insist on transparent medication management, and verify that daily routines meet the resident's specific needs every shift.

Practical due-diligence steps are essential for families weighing Courtland Terrace. Schedule multiple tours, including times when shifts change, to observe how staff interact with residents and respond to calls. Request to meet the director of nursing or administrator and ask pointed questions about staffing ratios, turnover, and accountability measures. Inquire about unit-level care quality, especially on dementia or long-term care floors, and request a detailed review of recent state inspections. Ask for a written care plan, including a schedule for therapy intensity, medication administration processes, and how they handle meal delivery and feeding assistance. Finally, connect with current families to gauge consistency across shifts and units.

In the end, Courtland Terrace presents a practical, viable option for families prioritizing rehabilitative outcomes and proactive coordination, with a track record of genuine patient progress and strong advocacy from certain staff members. Yet the facility's mixed experiences - ranging from exemplary care to significant safety and communication concerns - mean it is not the first choice for those requiring unwavering reliability and flawless daily care. A well-informed decision will rest on meticulous visits, explicit expectations, and steady oversight to ensure the care plan consistently aligns with the resident's goals and safety.

This part of Gastonia, North Carolina offers a convenient location with various amenities nearby. There are several physicians' offices, pharmacies, and restaurants within a short distance, making it easy to access healthcare services and dining options. Additionally, there are cafes for socializing and parks for outdoor recreation. Places of worship are also available for spiritual needs. Transportation options are accessible for travel convenience. Overall, this area provides a range of services and activities that could be suitable for senior living.

Physicians

• First Care Medical Clinic (0.2 miles)
• Carolina Asthma & Allergy Center PA (0.2 miles)
• Carolina Eye Care Pa (0.3 miles)
• Neuroscience & Spine Center of the Carolinas (0.3 miles)
• Caromont Heart (0.3 miles)
• Gaston Digestive Disease Clinic PA (0.3 miles)
• CMC-Gastonia Specialty Center (0.3 miles)

Restaurants

• Cook Out (0.8 miles)
• McDonald's (5.5 miles)
• Chick-Fil-A (6.4 miles)
• McDonald's (6.8 miles)
• Sonic Drive-In (8.9 miles)
• McDonald's (10.8 miles)
• Bojangles' Famous Chicken 'n Biscuits (11.3 miles)

Pharmacies

• CVS Pharmacy (3.9 miles)
• Shiv Pharmacy (4.6 miles)
• CVS Pharmacy (6.3 miles)
• CVS Pharmacy (6.4 miles)
• Allen Drug (6.6 miles)
• CVS Pharmacy (10.1 miles)
• Walgreens (10.8 miles)

Cafes

• Floyd & Blackie's (4.4 miles)
• Panera Bread (11.3 miles)
• Starbucks (14.3 miles)
• Starbucks (15.3 miles)

Places of Worship

• South Point United Methodist Church (7.7 miles)
• Riverview Baptist Church (13.2 miles)

Transportation

• Concourse A (11.3 miles)
• The Club At CLT (11.3 miles)
• Admirals Club (11.5 miles)
• CLT Car Rental Center (11.5 miles)
• Concourse B (11.5 miles)
• Main Concourse (11.5 miles)
• Security Checkpoint D (11.6 miles)

Parks

• Patriots Park (11.8 miles)
• Field Day Park (11.9 miles)
• Overlook Neighborhood (11.9 miles)
• South Point Business Park (14.9 miles)