Courtland Terrace

Cons

• The facility looks clean but the residents look unhappy.
• The nursing staff, especially an RN named Tammy, are rude.
• Nurses leave charts on their station exposing HIPAA violations.
• Some nurses in the morning shift do not wear gloves or wash their hands.
• Several residents seem to be on contact isolation, indicating potential health concerns.
• My aunt complained about first shift nurses being mean to her.
• Tammy the RN yelled at my aunt when she asked for a shower.
• The staff seemed to be short-handed in the evenings.
• Doug, the admissions guy, promised a private room but it was never provided for two weeks.
• The first-shift nurse is constantly on her cell phone while at the med cart.
• The care received at Courtland Terrace was not up to standard and my aunt deserved better.
• The Director of Nursing (DON) Adrian did not effectively address concerns and seemed dismissive instead of communicating about them.
• It is recommended to find a better-suited facility for your loved ones instead of Courtland Terrace due to these negative experiences and concerns expressed in the review

Review

Courtland Terrace is a care facility that has received positive feedback from one reviewer. The reviewer commends the staff for their caring demeanor and the attention they provide to residents. They mention that all of their questions and concerns were addressed in a satisfactory manner, showcasing the organization's commitment to excellent customer service. Although the food is reported to be good, there seems to be an issue with the reviewer's wife not consuming enough, causing weight loss. However, efforts are being made by the dietitian to rectify this problem.

In terms of amenities and activities, Courtland Terrace offers a range of options; however, due to the reviewer's wife being bedridden, she has been unable to participate in these offerings. Nevertheless, therapists are actively working on her rehabilitation, and progress is being made as she is slowly regaining some mobility. Overall, the staff at Courtland Terrace are described as caring and helpful.

The first review also mentions some areas for improvement at Courtland Terrace. Despite being impressed with the facility initially, the reviewer states that there was a lack of follow-up from the manager regarding availability. This incident detracted slightly from their overall satisfaction. On a positive note, they mention that the rooms were very nice and connected to a local hospital, ensuring ease of access if needed.

However, not all feedback about Courtland Terrace is positive. Another reviewer paints a different picture of their experience at the facility. They express concern about cleanliness and observe that residents appear unhappy. Furthermore, they highlight instances of rude behavior from specific nursing staff members and share anecdotes about potential HIPAA violations involving left-out charts.

In addition to these complaints, issues regarding proper hygiene practices are raised by this reviewer as well. Allegations are made that some morning shift nurses neglect handwashing and wearing gloves when necessary while dealing with residents who may require contact isolation precautions due to infections or diseases.

The negative experiences continue as this particular review details how their aunt faced mistreatment from the first shift nurses, claiming they were mean to her. Specifically, an incident is recounted where an RN named Tammy yelled at their aunt for requesting a shower. Overall, this reviewer feels that Courtland Terrace is not a safe environment and expresses disappointment in the care received by their aunt.

In their attempts to address these concerns, the reviewer reached out to the Director of Nursing (DON), Adrian. However, they are dissatisfied with Adrian's response, feeling that she was dismissive instead of engaging in meaningful communication about the concerns raised. Based on their negative experiences and interactions with staff members, they advise others to seek better-suited facilities for their loved ones' care rather than choosing Courtland Terrace.

This collection of reviews provides potential future residents and their families with a range of perspectives regarding Courtland Terrace. It is essential for individuals to weigh both positive and negative feedback when making decisions about long-term care for loved ones.

Physicians

• First Care Medical Clinic (0.2 miles)
• Carolina Asthma & Allergy Center PA (0.2 miles)
• Carolina Eye Care Pa (0.3 miles)
• Neuroscience & Spine Center of the Carolinas (0.3 miles)
• Caromont Heart (0.3 miles)
• Gaston Digestive Disease Clinic PA (0.3 miles)
• CMC-Gastonia Specialty Center (0.3 miles)

Restaurants

• Cook Out (0.8 miles)
• McDonald's (5.5 miles)
• Chick-Fil-A (6.4 miles)
• McDonald's (6.8 miles)
• Sonic Drive-In (8.9 miles)
• McDonald's (10.8 miles)
• Bojangles' Famous Chicken 'n Biscuits (11.3 miles)

Pharmacies

• CVS Pharmacy (3.9 miles)
• Shiv Pharmacy (4.6 miles)
• CVS Pharmacy (6.3 miles)
• CVS Pharmacy (6.4 miles)
• Allen Drug (6.6 miles)
• CVS Pharmacy (10.1 miles)
• Walgreens (10.8 miles)

Cafes

• Floyd & Blackie's (4.4 miles)
• Panera Bread (11.3 miles)
• Starbucks (14.3 miles)
• Starbucks (15.3 miles)

Places of Worship

• South Point United Methodist Church (7.7 miles)
• Riverview Baptist Church (13.2 miles)

Transportation

• Concourse A (11.3 miles)
• The Club At CLT (11.3 miles)
• Admirals Club (11.5 miles)
• CLT Car Rental Center (11.5 miles)
• Concourse B (11.5 miles)
• Main Concourse (11.5 miles)
• Security Checkpoint D (11.6 miles)

Parks

• Patriots Park (11.8 miles)
• Field Day Park (11.9 miles)
• Overlook Neighborhood (11.9 miles)
• South Point Business Park (14.9 miles)