Home Instead - Gastonia, NC

Pros

• Nina B. demonstrates patience and builds a strong rapport with dementia patients, putting them at ease.
• Clients respond well to Nina B. and she is described as fantastic with dementia patients.
• The office staff provide coaching and maintain a positive attitude, creating teachable moments for success.
• Keyonna Crawford is highly recommended for exceptional, pleasant care that exceeds expectations.
• Caregivers are flexible and dependable, able to adjust schedules for appointments and changes.
• Angela, the care coordinator, goes above and beyond to ensure coverage and clear communication.
• Makaylin and Peggy provide consistent, attentive care and help keep the home clean and the resident happy.
• Patricia Todd is caring, loving, and dependable, prioritizing the client's needs.
• Becca Burns assists with medications, meals, and daily security, making daily life safer and more secure.
• Cloey Barnes is exceptionally helpful with home projects and reliable support.
• Arykah builds rapport, encourages independence, and maintains a dependable schedule.
• Sarah S. intuitively understands needs and keeps clients engaged, improving their quality of life.
• Valerie is described as the best caregiver, forming a friendship with the client and going above and beyond.
• Doris Yeboah is praised as outstanding in-home care, attentive and trustworthy.
• Marilyn is fantastic, managing personality, meals, and home life while also coordinating pet care.

Cons

• The applicant believes the company practices appearance-based discrimination in its hiring process.
• The applicant felt deceived and rejected after the interview, which was especially hurtful in the current economy.
• HR did not respond to follow-up questions after the rejection, leading to perceptions of unprofessional and unhelpful communication.

Review

The collection of experiences shared about Home Instead presents a clear picture of a compassionate, capable, and responsive elder-care partner that makes a meaningful difference in both clients and their families. Across many voices, the common threads are patience, reliability, and a heartfelt commitment to supporting people with dementia and other needs. The stories elevate the everyday acts of care into testimony about a network of caregivers and coordinators who show up with warmth, skill, and a readiness to adapt to each family's rhythm. One name that stands out in multiple accounts is Nina B., whose steady, gentle approach has made a tangible difference in a difficult situation at home.

Nina B. is repeatedly praised for her patience and her ability to connect with a person living with dementia. In one account, she helps a husband who resists showering, successfully encouraging him to bathe without a fight. The caregiver's calm demeanor and trustworthy rapport mean the husband looks forward to seeing her, and the caregiver becomes a reliable anchor for the family, giving the primary caregiver much-needed relief. This combination of steadiness, rapport, and practical skill is echoed in other parts of the testimonials, where clients describe feeling safe, understood, and respected in their routines and preferences.

Beyond individual caregivers, the overall culture at the Home Instead office comes through as a standout feature. Several reviews highlight the coaching mindset and the positive attitude that permeates the office staff, with talk of teachable moments that help caregivers grow and improve. Care coordinators are repeatedly credited with proactive communication and thoughtful care planning. Angela, the care coordinator mentioned in multiple stories, is praised for putting together care plans and ensuring coverage and open lines of communication. The team's capacity to adjust schedules quickly - whether for doctor appointments or other needs - and to respond to changes with care and clarity is a recurring theme that families lean on when life gets unpredictable.

There is also a candid moment of honesty regarding the hiring and onboarding process, shared by a prospective caregiver. The reviewer describes being told that no prior experience was necessary and that they would be considered for future client matches, only to receive a generic rejection email with little explanation shortly afterward. This account raises an important note about transparency and follow-through in recruitment, underscoring that even in a system where many stories are glowing, there is room for clearer communication with applicants.

Within the ranks of caregivers, several individuals are singled out for exemplary service. Keyonna Crawford is noted for providing assistance that supported a postoperative recovery, with praise for her pleasant demeanor and ability to exceed expectations. Patricia Todd is described as the most caring and dependable caregiver for a dad, always prioritizing his needs and earning the family's trust. Becca Burns is celebrated for practical, everyday support - helping with medications, meals, security, and meaningful conversations - especially in a scenario where the client doesn't have a smartphone. Cloey Barnes is commended for being exceptionally helpful on a home project, while Arykah is lauded for building a strong, positive rapport with a dad and for her consistent scheduling and professional demeanor.

Several testimonials emphasize caregivers who not only attend to daily tasks but also enrich the emotional and social life of clients. Sarah S. is described as someone who anticipates needs without being asked, a quality that makes a big difference to a family trying to manage complex care. Valerie is called the best caregiver, going above and beyond to keep a client happy while earning complete trust. The Gastonia team features other standout names - Cindy B. and Sheila W. - whose consistent, caring presence is deeply valued, with remarks about their ability to notice subtle changes in a client and communicate those findings clearly to the family.

Support staff and the logistics of care also receive high marks. The network's flexibility is evident in stories about extended hours arranged through Christina in staffing, and the care coordinator Angela who steps in when gaps appear. Families appreciate not only the caregivers' capabilities but also the office's responsiveness and professionalism, which help them navigate changes in a loved one's condition or schedule with less stress. As one account notes, the caregivers keep clients moving and thinking, and the overall team helps families feel they are not alone in managing the care journey.

A number of reviews extend gratitude to the broader Home Instead Gastonia operation, with praise for caretakers across settings - Gloria, Linda, and Amber who have earned ongoing trust, Debbie Bollinger, Michelle Winn, Debora Green who consistently provide excellent care, and Camilla who is described as a kind, trustworthy helper. The testimonials also celebrate the way staff have integrated care with the home environment, even accommodating pets and ensuring the home remains a comfortable, familiar space for the client. In particular, the image of a dog calmly lying beside a caregiver as a sign of trust and harmony stands out as a touching detail that exemplifies the program's humane and family-centered approach.

Taken together, these experiences paint a portrait of Home Instead as a trusted partner in home-based care. The caregivers' compassion, the care coordinators' organization, the scheduling flexibility, and the evident genuine care for both clients and families create a powerful, positive impact. Families describe feeling supported, reassured, and grateful for caregivers who treat their loved ones with dignity and kindness, while also delivering practical, dependable care day in and day out. It is clear that the combination of skilled hands, patient hearts, and responsive coordination has built a community where elders can thrive at home, with families finding moments of relief and reassurance in the process. If you are seeking care for a loved one, these experiences suggest Home Instead is a thoughtful, capable choice with a track record of making meaningful differences in real lives.

This area of Gastonia, North Carolina, offers a variety of amenities for seniors looking to relocate. With several physicians' offices and medical facilities nearby, including orthopedic and nephrology specialists, residents can easily access healthcare services. Additionally, there are multiple pharmacies in the vicinity for convenient medication management. In terms of dining options, there are fast-food chains like McDonald's and Chick-Fil-A as well as casual dining establishments such as Cook Out and El Mexicano. For leisure activities, parks like Patriots Park and Field Day Park provide opportunities for outdoor recreation. There are also places of worship such as South Point United Methodist Church and Riverview Baptist Church for spiritual fulfillment. Overall, this part of Gastonia offers a mix of healthcare services, dining options, recreational facilities, and spiritual centers to cater to the needs of older adults considering senior living in the area.

Physicians

• Prater Michael Dr Orthocarolina Gastonia Gastonia (0.5 miles)
• Caromont Imaging Services (0.6 miles)
• Caromont Family Medicine (0.6 miles)
• The Hand Center Of The Carolinas Pa (0.7 miles)
• Gaston Surgical (0.8 miles)
• Metrolina Nephrology Associates Pa (0.8 miles)
• Caromont Heart (0.8 miles)

Restaurants

• Cook Out (1.8 miles)
• McDonald's (6.3 miles)
• Chick-Fil-A (7.1 miles)
• McDonald's (7.3 miles)
• Sonic Drive-In (9.3 miles)
• McDonald's (11.7 miles)
• El Mexicano (12.2 miles)

Pharmacies

• CVS Pharmacy (4.9 miles)
• Shiv Pharmacy (5.1 miles)
• CVS Pharmacy (6 miles)
• Allen Drug (6.1 miles)
• CVS Pharmacy (7.1 miles)
• CVS Pharmacy (10.7 miles)
• Walgreens (11.8 miles)

Cafes

• Floyd & Blackie's (5.3 miles)
• Panera Bread (12.1 miles)
• Starbucks (14.3 miles)
• Starbucks (15.3 miles)

Places of Worship

• South Point United Methodist Church (8.6 miles)
• Riverview Baptist Church (12.2 miles)

Parks

• Patriots Park (11.4 miles)
• Overlook Neighborhood (12.2 miles)
• Field Day Park (12.8 miles)

Transportation

• Concourse A (12.2 miles)
• The Club At CLT (12.2 miles)
• CLT Car Rental Center (12.3 miles)
• Admirals Club (12.3 miles)
• Main Concourse (12.3 miles)
• Concourse B (12.3 miles)
• Security Checkpoint D (12.4 miles)