Elizabethtown Healthcare & Rehab Center

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  • Interior

    A healthcare worker assists an elderly woman during a physical therapy session.

  • Healthcare

    A senior woman is receiving compassionate care at Bethown Rehabilitation Center.

  • Rehabilitation

    A healthcare professional assists a patient during a physical therapy session.

  • Physical Therapy

    A healthcare professional assists a patient during a physical therapy session.

  • Exercise

    A physical therapist assists a patient with rehabilitation exercises using parallel bars.

  • Caregiver

    A caregiver helps an elderly man with his jacket in a home care setting.

  • Nurse

    A nurse supports an elderly woman during a therapy session.

  • Assistance

    A patient receiving assistance during a physical therapy session.

Elizabethtown Healthcare & Rehab Center

208 Mercer Road, Elizabethtown, NC 28337

For more information about senior living options: (844) 490-3973

4.8 from 45 reviews
5 stars
41
4 stars
2
3 stars
0
2 stars
0
1 stars
2

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    Overall Review of Elizabethtown Healthcare & Rehab Center

    Pros

    • pro The administration staff went above and beyond to ensure everything ran smoothly.
    • pro Ginger, the transporter, was always kind and prompt, making trips to appointments comfortable and stress-free.
    • pro Lauren, the social worker, was incredibly helpful in setting up discharge planning.
    • pro The staff provided exceptional care with professionalism and kindness.
    • pro This facility is an excellent place for rehabilitation.
    • pro The nurses and CNAs were attentive and caring.
    • pro The wound care nurses were passionate about patients' treatment and healing.
    • pro There is a strong sense of community among the residents.
    • pro The housekeepers were great, constantly cleaning and sanitizing the facility.

    Cons

    • pro The staff are described as unprofessional and rude; they don't greet or speak to residents.
    • pro The nurses are accused of not caring about residents and preferring to play with a dog all day.
    • pro A dog birthday party was organized instead of celebrating the residents' birthdays.
    • pro A resident was left untouched all day from 7am to 2pm because staff couldn't enter the patient's room due to a care issue, and this happened more than once without consequences (described as neglect).
    • pro The facility allegedly allowed a resident to go two days without pain medication after the doctor discontinued a stronger one.
    • pro A nurse was overheard speaking harshly to a resident, indicating unprofessional behavior.

    Review

    Elizabethtown Nursing Center, also referred to in some reviews as EHRC, emerges in these comments as a place that inspires a wide spectrum of experiences. On one hand, many residents and families sing praises of compassionate care, responsive staff, and thorough discharge planning. On the other hand, a set of accounts recounts serious concerns about neglect, communication gaps, and moments that left loved ones worried about the attention their relatives were receiving. Taken together, the narratives paint a facility that is capable of delivering highly positive rehabilitative and daily-care experiences, while also facing requests for accountability and improvements in consistency and bedside manner.

    Several reviews focus on the deeply positive interactions with staff. One resident wrote that they had a "very good stay" and that they would miss the people who cared for them, highlighting the nurses, CNAs, and a number of specific staff members who went above and beyond. In particular, Rhonda in the business office, Lauren the social worker, and a dedicated therapy team received frequent commendations for their roles in discharge planning, coordinating equipment needs, and ensuring a smooth transition back home. The writer specifically appreciated how Lauren arranged for a wheelchair ramp before discharge, a level of planning that made the recovery process feel organized and hopeful. Across various testimonials, caregivers such as Angel and Jennifer (CNA), Gabrielle and Leslie (nurses), Jenny (the wound care aide), and a host of therapists are celebrated for professionalism, kindness, and unwavering support.

    Discharge planning and transportation are recurrent themes in the glowing reviews. Ginger, described as a transportation specialist, is praised for kindness, promptness, and making appointments easier and less stressful. The social workers and administrative team receive frequent recognition for coordinating equipment, therapy timelines, and community integration after hospitalization. In several accounts, families emphasize the sense that the facility listens to needs, responds quickly to requests, and maintains a high level of respect for residents and their families throughout the rehabilitation journey.

    Other comments celebrate long-term positive impressions, including a mother whose family notes a marked improvement since moving to EHRC and a staff group described as caring - from CNAs and LPNs to RNs, DON, and administrative leadership. One family highlighted Rhonda Bordeaux, the manager in admissions, as exceptionally capable and supportive, underscoring the impression that the leadership and care teams have a genuine commitment to each resident's well-being. This theme recurs in multiple testimonials, where residents and families describe a "5+ star" level of care and a community atmosphere created by attentive housekeeping, dietary teams, and care staff who keep residents engaged with games, Bible studies, and other planned activities.

    Recovery and rehabilitation emerge as another strong thread in the positive reviews. Multiple commenters recount experiences with short-term rehab that include robust therapy programs, patient engagement on weekends, and tangible progress toward mobility and independence. One account highlights a wheelchair race trophy won as part of the rehabilitation experience, illustrating a blend of competitive, motivational activity with therapeutic goals. Names frequently mentioned in the rehab context - Jeff, Ashley, Carmen, Jennifer, Lucy, vonnietta, Mercedes, Ashanti, Melissa, and Jenna - are cited as pillars of encouragement and skilled care who helped the patient regain function and maintain hope through pain and challenge.

    Across these favorable stories, readers encounter a consistent message: when care is well-coordinated and staff communicate clearly, the experience can be incredibly positive. A reviewer notes that the overall care from nurses to wound care, and from dietary staff to housekeeping, met and even exceeded expectations, with specific admiration for those who remained patient, knowledgeable, and kind in moments of vulnerability. For families watching a loved one navigate rehabilitation and recovery, these accounts offer reassurance that dedicated teams can make a meaningful difference in daily comfort and progress toward goals.

    Yet alongside the praise, there are sobering reminders of the challenges that can arise in any long-term care setting. One strongly negative review describes a resident left untouched for long periods, with a caregiver unable to access a patient's room due to an unspecified patient-care issue, resulting in a wait of several hours and, according to the reviewer, repeated occurrences. The reviewer characterizes this as neglect and criticizes the facility for not addressing the issue or disciplining staff involved. Other readers recount incidents of medicine delays and a harsh interaction between a nurse and a mother, along with concerns that calls were not consistently returned. These accounts underscore the importance of reliable bedside care, punctual medication administration, respectful communication, and robust response systems when questions or concerns arise.

    Another thread in the negative experiences centers on expectations of attentiveness and appropriate attention to residents' birthdays, dignities, and morale. One reviewer felt that more attention was paid to non-resident minutiae - such as coordinating a dog's birthday party - than to celebrate residents' personal milestones. There are also remarks about the physical environment - descriptions that certain areas felt dated or in need of remodeling - paired with a strong commitment from others that the core caregiving staff remained caring, professional, and dedicated despite these concerns.

    In sum, the body of comments paints a complex portrait of Elizabethtown Nursing Center: a place where many residents and families feel profoundly cared for, supported by a capable and compassionate team, and otherwise functioning with a level of professionalism that earns high praise. At the same time, other voices call for accountability, improved consistency, and tighter, more compassionate bedside practices to ensure that every resident receives timely attention, respectful communication, and uninterrupted caregiving. The narratives repeatedly emphasize that the quality of care hinges not only on individual clinicians but on the facility's ability to coordinate, communicate, and sustain a culture of attentiveness and respect across shifts, departments, and episodes of care.

    Features

    Housing

    • 94 resident community capacity 94 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Elizabethtown Healthcare & Rehab Center in Elizabethtown, NC offers a comprehensive range of amenities and care services to ensure the well-being and comfort of its residents. The community boasts a beauty salon where residents can pamper themselves, as well as Cable or satellite TV for entertainment. Community operated transportation is available for those who require assistance getting around.

    For technology enthusiasts, there is a computer center with Wi-Fi/high-speed internet access. The dining room provides restaurant-style dining experiences while the kitchenette allows residents to prepare their own meals if desired. Housekeeping services are provided to maintain a clean and organized living environment.

    To promote physical fitness, there is a fitness room where residents can engage in exercise routines. A gaming room offers opportunities for recreation and socialization. Outdoor space includes a garden where residents can enjoy nature and fresh air.

    Private bathrooms provide privacy and convenience, while move-in coordination ensures a smooth transition into the community. Transportation arrangements are available for non-medical needs as well as doctor's appointments.

    The wellness center focuses on the mental well-being of residents, offering support programs and activities. Care services include 24-hour call system and supervision. Assistance with activities of daily living such as bathing, dressing, and transfers is provided to those who require it.

    Special dietary restrictions can be accommodated with meal preparation and service tailored to individual needs. Medication management ensures that residents receive their prescribed medications in a timely manner.

    Residents can look forward to concierge services that cater to their individual preferences and needs. Fitness programs keep them physically active, while planned day trips offer opportunities for exploration and adventure. Resident-run activities encourage socialization among peers.

    Elizabethtown Healthcare & Rehab Center strives to create a comfortable and enriching environment for seniors who require assisted living services. With its wide range of amenities and care services, this community aims to enhance the quality of life for its residents while promoting independence and overall well-being.

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