804 S Poplar St, Elizabethtown, NC 28337
To contact a resident: (910) 862-8100
For more information about senior living options: (866) 208-4318
Poplar Heights Center Costs & Pricing
At Poplar Heights Center, the costs for various room types are notably competitive when compared to those in Bladen County and across North Carolina. The semi-private room is priced at $2,850 per month, aligning with the local county rate of $2,850 but offering significant savings compared to the state average of $3,584. Similarly, the studio option is available for $3,630 per month, matching Bladen County's pricing while still being more affordable than the state average of $4,020. These cost-effective options at Poplar Heights Center provide residents with high-quality care and accommodations without straining their budgets.
| Floor plans | Poplar Heights Center | Bladen County | North Carolina |
|---|---|---|---|
| Semi-Private | $2,850 | $2,850 | $3,584 |
| Studio | $3,630 | $3,630 | $4,020 |
Overall Review of Poplar Heights Center
Pros
The facility is very clean and nicely presented.- The staff have done a wonderful job taking care of residents.
- The staff have been very attentive to residents' health concerns.
- Everyone has been very accommodating to families.
- The CNAs answered the lights quickly and provided great care.
- Care was timely, pleasant, and efficient.
- Staff are caring and attentive, with gratitude expressed to Angela Dow.
Cons
The facility allegedly lied about how long a relative stayed there in order to steal her Social Security payments.- After 3.5 weeks, she came home with a grade 2 bedsore because no one there would do their job.
- The nurses are rude to guests, they’re severely understaffed, and they are paid mostly minimum wage.
- They refused to allow an in-person visit for a hearing-impaired mother, forcing a window visit and limiting family contact.
- A nurse checked on a bedridden grandfather once, left the room to use the bathroom, and never returned.
- The reviewer warns others not to take their family members there.
Review
Poplar Heights Center in Elizabethtown, NC is best suited for families seeking a clean, orderly environment with generally responsive care for residents who are medically stable or only moderately dependent. The facility earns its strength from cleanliness and attentiveness: reviewers consistently call the building and resident rooms very clean, with organized med carts and care teams that listen to health concerns and keep families informed. In practice, this means a resident who does not require constant, high-intensity medical intervention can thrive here, as staff are repeatedly praised for being pleasant, helpful, and quick to respond to routine needs. For families prioritizing a well-maintained, easy-to-navigate setting, Poplar Heights offers a solid, reassuring foundation.
Still, the experience is not uniform, and certain red flags emerge clearly in the feedback. Some reviewers describe critical gaps in care, including instances where timely assistance was not provided, or where a nurse did not return promptly to a bedridden resident seeking help. Visitation policies also surface as a concern for relatives who rely on in-person access, particularly for a family member with hearing impairment who could not participate as needed. More troubling are allegations of misrepresentation regarding length of stay tied to payments, and a care episode where a bed sore developed after several weeks under the facility’s supervision. These accounts create a shadow of risk that cannot be discounted when evaluating suitability for a loved one.
The strongest counterweight to these concerns lies in the consistent positive reports about staff demeanor and everyday responsiveness. When care teams are on, the facility can deliver timely, pleasant, and efficient service, and agency nurses who visit report strong impressions of cleanliness and staff cooperation. Conversations with CNAs and nurses in favorable shifts highlight a culture of attentiveness that, in the right moment, translates into meaningful day-to-day support. Families noting these strengths point to a care environment that can feel reliable for routine needs, medication passing, and health monitoring, especially when a resident’s condition remains stable and predictable.
However, the variance in experiences cannot be ignored. The most significant risk is that staffing gaps and perceived under-resourcing can lead to slower responses, missed opportunities to prevent complications, and frustrated families. The reported bed sore incident, if accurate, underscores how quickly a lapse in proactive turning or timely intervention can become a serious concern. The ethics-related allegations, even if disputed, cast doubt on administrative transparency and financial practices. For families with a loved one who requires rigorous oversight, frequent clinical redirection, or a trusted, consistently available staff team, these inconsistencies may be deal-breakers.
To make a well-informed choice, consider these practical tests before deciding: request recent floor-level staffing data, including nurse-to-resident ratios and turnover. Ask for a behind-the-scenes briefing on wound care, turning schedules, and the escalation process for care delays. Probe visitation flexibility and the ability to accommodate a hearing-impaired relative or other accessibility needs. Review the latest state inspection results and speak with several current residents or family members across shifts to gauge consistency. Do not rely on a single positive or negative anecdote; look for patterns in how staff manage routine care and how management responds to concerns.
In the end, Poplar Heights Center offers a viable option for families prioritizing cleanliness, a courteous staff, and generally reliable daily care, particularly for residents who are not high-needs or acutely medically complex. Yet for anyone with acute concerns about staffing reliability, ethical transparency, or the ability to provide 24/7 proactive wound and mobility care, alternatives deserve serious consideration. The best course is a layered evaluation: visit at different times, meet direct care staff, review recent inspection and incident history, and weigh the importance of visitation flexibility and financial transparency against the comfort of a clean, orderly environment.
Assisted Living
Cats allowed
Dogs allowed
Activities off-site
Air-conditioning
Bath tubs
Beautician on-site
Devotional services off-site
Indoor common areas
Outdoor common areas
Respite or short term stays offered
Wheelchair accessible showers
Diabetic care
Incontinence care
Medication management
Meals provided
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