Brian Center Health & Retirement - Cabarrus

Pros

• The staff at the facility is consistently described as outstanding, caring, and compassionate towards patients.
• Patients have expressed appreciation for the excellent care provided by therapists in occupational and physical therapy.
• Many reviewers highlight the kindness, encouragement, and comfort they received from staff during their stays.
• One reviewer noted that despite food issues, they would still recommend the facility due to the exceptional care provided by its staff.
• Several individuals reported having a positive experience overall during their rehabilitation process, with particular praise for specific therapists.

Cons

• The food is not edible and often described as horrible and not fit to eat.
• The cleanliness and appearance of the facility need significant improvement, with rooms not being deep cleaned and furniture being worn and chipped.
• Staff personnel are lacking, particularly on evening, night, and weekend shifts, where they are described as lazy and rude.
• Patients experience delays in receiving basic care, such as taking showers, with some patients going weeks without proper hygiene.
• Supervising nurses are frequently absent from patient care areas and seem indifferent to the needs of the residents.
• There were reports of serious incidents where patients were left unattended or in distress for extended periods, such as bleeding after an IV was pulled out.
• Management failed to address grievances effectively, leading to ongoing issues with patient care.
• There was a lack of privacy for families during critical times, such as when a loved one was passing away.
• The overall atmosphere is described as unwelcoming and disrespectful, especially regarding staff behavior towards families during difficult situations.
• Despite having some caring staff members, overall experiences indicate a significant gap in the quality of care provided at the facility.

Review

The reviews for the facility reveal a complex picture shaped by contrasting experiences, primarily revolving around the quality of care provided by staff and the overall environment of the establishment. One aspect that consistently shines through is the commendable dedication of many staff members who seem genuinely invested in their patients’ well-being. Numerous reviewers noted that certain certified nursing assistants (CNAs) and nurses have displayed kindness, encouragement, and a strong commitment to providing comfort during difficult times. It is clear that many families have appreciated the exceptional care given to their loved ones, particularly noting individual staff members like Richard, an exemplary speech therapist.

However, while the personal touch offered by some caregivers has been highlighted as a strength, concerns about staffing consistency have also surfaced. Several accounts indicated discrepancies between day and night shifts; some CNAs on evening and weekend shifts were described as lax or rude. This raises significant concerns about patient care continuity throughout different times of day, suggesting that not all shifts are equally attentive to residents’ needs. A reviewer recounted instances where family involvement was necessary to ensure basic needs, such as showers, were met—raising alarms about accountability within staff practices.

In addition to staffing issues, food quality emerged as a critical area needing improvement across various reviews. Multiple individuals expressed dissatisfaction with the meals provided at the facility; comments ranged from describing it as "not edible" to “horrible” and unsuitable for consumption. It was observed that although alternative meal options like sandwiches or salads are available for dinner, complaints regarding inadequate nutrition suggest a pressing need for management to reevaluate their dietary preparations and offerings. As families voiced their frustrations over dining conditions, it became evident that mealtime experiences significantly affect patients' overall satisfaction with their stay.

Cleanliness and upkeep of the facilities also came under scrutiny in several reviews. Some praised daily cleaning routines but argued they lacked depth—a sentiment echoed through mentions of worn furniture and unkempt areas such as large ceiling lights requiring attention. While rooms were generally described as acceptable yet dated—with suggestions for fresh paint—the prevailing view was one calling for enhanced cleanliness standards and aesthetic rejuvenation throughout the building. An inviting environment can substantially influence the mental state of patients who may spend considerable amounts of time confined to their rooms.

Moreover, reports from families navigating serious health issues further shed light on how systemic problems in care delivery can deepen distress during already challenging circumstances. One heart-wrenching account described delays in tending to an ill relative culminating in tragic moments lacking privacy when needed most—illustrating failures in protocol for critical situations such as end-of-life care. These deeply unsettling incidents contribute significantly to worries surrounding overall managerial oversight within daily operations at this facility.

Despite these identified shortcomings—notably food quality, cleanliness standards, inconsistent staffing levels at various times of day—there remains hope expressed among some reviewers who believe there are dedicated individuals committed to delivering excellent patient care amidst challenges faced by larger systems at play. Families affirmed that engaging actively with loved ones remaining connected through visits provides crucial emotional support essential in improving their experience even when addressing external factors proves difficult.

In conclusion, while commendable aspects exist within this facility—particularly concerning certain compassionate staff members—the overarching reviews reflect major room for improvement regarding operational practices related to cleanliness, food services, patient monitoring consistency across shifts—all vital components impacting both patient comfort levels and overall family satisfaction going forward into future stays or recommendations alike.

Parks

• J.W. Mc Gee, Jr Park (3.4 miles)
• Dorton Park (4.9 miles)
• Frank Liske Park (6.2 miles)
• Richard Barry Park (14.2 miles)
• Glen Oak Green Park (14.4 miles)

Physicians

• Weddington Internal Medicine and Pediatrics (3.7 miles)
• Suburban Pediatrics (9.1 miles)
• Novant Health Lakeside Family (11.3 miles)
• University Family Physicians (11.7 miles)
• Orthocarolina (11.7 miles)
• Greater Carolinas Womens Center PA (12.9 miles)
• Carolina Asthma & Allergy (13.3 miles)

Pharmacies

• Cannon Pharmacy (3.8 miles)
• CVS Pharmacy (9 miles)
• CVS Pharmacy (9.3 miles)
• Walgreens (9.3 miles)
• Walgreens (11.3 miles)
• Walgreens (11.9 miles)
• CVS Pharmacy (11.9 miles)

Transportation

• Concord Regional Airport (JQF) (USA) (7.5 miles)
• LYNX UNC Charlotte - Main Station (12.6 miles)
• LYNX University City Boulevard Station (14.4 miles)

Theaters

• AMC Concord Mills 24 (8.9 miles)
• AMC Northlake 14 (15.4 miles)

Cafes

• Starbucks (9.4 miles)
• Starbucks (12.4 miles)
• Starbucks (14.4 miles)
• Starbucks (14.5 miles)
• Urban Grind Roasters - Artisan Coffee (14.9 miles)
• Starbucks (15.8 miles)
• Panera Bread (15.8 miles)

Restaurants

• Chick-Fil-A (11.5 miles)
• Armored Cow Brewing (12.7 miles)
• Burger King (13.2 miles)
• Primal Brewery (13.5 miles)
• D9 Brewing Company (13.7 miles)
• McDonald's (14 miles)
• Kindred Restaurant (14.2 miles)

Places of Worship

• Liberty Baptist Church (11.8 miles)
• First Presbyterian Church (14.9 miles)
• Cove Church (15 miles)

Hospitals

• Novant Health Huntersville Medical Center (14.8 miles)