Avante' At Concord

Pros

• The facility is praised for great service under Administrator Cindy Pittmon.
• Visitors describe Avante as having a beautiful new rehab gym and a strong therapy team.
• Avante at Concord is noted for an amazing rehab gym and excellent care, with two consecutive deficiency-free surveys.
• A family member reports the staff as nice and very attentive and notes improvement in their loved one's condition.
• The facility is described as clean and well-maintained, with attentive staff.

Cons

• The staff is rude and disrespectful to visitors and residents.
• There is a persistent lack of communication with families, and issues noted in the past reappear.
• Residents were left in bed for long periods without exercise, leading to diminished mobility and pain.
• A reviewer alleges that a great grandmother was harmed due to negligent medical treatment and died while unresponsive.
• The admissions process is described as deceitful, with the administrator not returning calls.
• The resident rooms are outdated, with stained toilets, rusty rails, and inadequate furniture.
• Staff are described as lazy, with call lights ignored for hours and too few CNAs on duty.
• An infestation of centipedes was reported, suggesting poor sanitation at night.
• There are strong calls to shut the facility down and for investigations by state agencies.

Review

The collection of reviews about Avante reveals a strikingly mixed picture, marked by a high level of concern about how residents are treated and how staff interact with visitors, contrasted with occasional praise for specific services and facilities. A number of reviewers express clear alarm about rude and dismissive staff, and they worry that a lack of compassion translates into measurable harm for residents. One reviewer even asks for a zero-star rating because the treatment of residents and the behavior of staff are so troubling. Yet within the same body of feedback there are notes of appreciation for certain aspects of the center, such as a newly renovated rehab gym and therapy teams that some families felt were capable and attentive. The tension between these positive and negative strands sits at the core of what people say about Avante.

Across many comments, the most frequent and troubling theme is poor bedside manner and perceived disrespect from staff. Several reviewers describe rude or unhelpful interactions with caregivers, nurses, and administrative personnel. This sense of disrespect often dovetails with broader concerns about ongoing communication with families: some reviewers report being ignored or not returned calls after leaving messages for administrators, and they describe a general sense that family members are not kept adequately informed about a loved one's condition or progress. A recurring complaint is that even when information is sought, it arrives late or incompletely, fueling anxiety and mistrust among families who are trying to advocate for their relatives.

Care quality and safety are other major lines of criticism. A number of reviews allege neglect in care routines, with disturbing anecdotes about residents left in bed for long stretches, insufficient exercise or activity, and inadequate monitoring. Several accounts mention long delays in response to call lights, with staff allegedly not appearing for hours, and with reports that proper patient care could not be delivered under staffing constraints. In one particularly explosive set of claims, a reviewer describes a situation involving a diabetic patient that allegedly deteriorated after dietary missteps, suggesting that the care environment could have life-or-death consequences. Other reviewers detail issues such as missing clothing, outdated room furnishings, and a lack of basic supplies like colostomy products, all of which contribute to a perception that residents are not being treated with adequate attention or resources.

The reviews also recount serious allegations of harm. A few commenters describe injuries including bruises and a broken ankle, coupled with reports of hunger and fear and a lack of timely physician involvement. One account even asserts that a family member's great grandmother suffered a severe incident that, in the reviewer's view, points to systemic failures in care and supervision. While these are severe claims, they are presented as first-hand experiences from families and visitors who felt vulnerable and compelled to speak out. Taken together, they contribute to a general impression of risk - both physical and emotional - for residents who rely on the facility for daily care and safety.

Against the heavier chorus of concerns, there are brighter notes that appear in several posts. Some reviewers praise the center's facilities rather than the care experiences: for instance, the presence of a "beautiful new rehab gym" or a well-regarded therapy team that residents seem to enjoy. A couple of entries highlight a Concord location with positive outcomes, including a rehab environment described as "amazing" and a history of being deficiency-free in surveys for two consecutive years. There are also personal testimonials from families who felt their loved ones were well cared for during a short stay - one reviewer describes a clean facility, attentive staff, and a mother who looked better than she had in a long time, with other residents appearing happy and well cared for. These accounts show that, for some residents and families, Avante can deliver commendable support and visible improvements.

Another recurring thread concerns the business and communications side of care. Some reviewers criticize admissions processes, describing staff as pushy or untrustworthy and likening the admissions representative to a car salesman. Others note outdated or inadequate room furnishings and amenities, reinforcing a perception that the facility does not always keep pace with residents' comfort and accessibility needs. The contrast between the administrative and clinical experiences is stark in places: even as some therapy teams and rehab facilities receive praise, the overarching administration and day-to-day communication with families can leave people feeling overlooked or misled.

There are a few historical markers that reviewers reference to illustrate a broader pattern. One review states that prior to 2022 a problem with family communication had been identified and "resolved in 2022," yet the same person observes that the issue persists into 2023. That sense of partial improvement followed by ongoing concerns hints at a pattern where improvements may occur but do not fully address deeper systemic problems. An explicit update from 2018 recounts an infestation and the staff's efforts to handle it, followed by a lack of timely administrator follow-up, which some readers take as evidence of inconsistent responsiveness. Taken together, these notes suggest that the experience at Avante can shift over time and depend heavily on location, management, and the particular staff on duty at any given moment.

In sum, the narrative around Avante is complex and uneven. A substantial portion of reviews centers on rude or inattentive staff, poor communication with families, and concerns about safety and quality of care that in some cases feel acute and urgent. Yet there are parallel threads of praise for rehabilitative services, therapy teams, and some facilities where families felt comfortable with the level of care during shorter stays. For families evaluating options, the messages imply a cautious approach: inquire deeply about staffing levels, bedside routines, and communication protocols; visit and observe the facility's operations; and consider seeking corroboration from state surveys and other families' experiences. If you're navigating decisions for a loved one, these reviews collectively underscore the importance of clear expectations, proactive communication, and a proactive stance in planning for ongoing care and safety.

Parks

• J.W. Mc Gee, Jr Park (2.9 miles)
• Dorton Park (4.7 miles)
• Frank Liske Park (5.7 miles)
• Richard Barry Park (14.2 miles)
• Glen Oak Green Park (14.6 miles)

Physicians

• Weddington Internal Medicine and Pediatrics (3.3 miles)
• Suburban Pediatrics (9.2 miles)
• Novant Health Lakeside Family (11.3 miles)
• Orthocarolina (11.4 miles)
• University Family Physicians (11.5 miles)
• Greater Carolinas Womens Center PA (12.6 miles)
• Carolina Asthma & Allergy (13 miles)

Pharmacies

• Cannon Pharmacy (3.3 miles)
• CVS Pharmacy (8.8 miles)
• Walgreens (8.9 miles)
• CVS Pharmacy (9.1 miles)
• Walgreens (11.2 miles)
• Walgreens (11.7 miles)
• CVS Pharmacy (11.7 miles)

Transportation

• Concord Regional Airport (JQF) (USA) (7.4 miles)
• LYNX UNC Charlotte - Main Station (12.2 miles)
• LYNX University City Boulevard Station (14.1 miles)

Theaters

• AMC Concord Mills 24 (8.7 miles)
• AMC Northlake 14 (15.4 miles)

Cafes

• Starbucks (9 miles)
• Starbucks (12 miles)
• Starbucks (14.2 miles)
• Starbucks (14.9 miles)
• Urban Grind Roasters - Artisan Coffee (15.4 miles)
• Panera Bread (15.7 miles)
• Starbucks (16.1 miles)

Restaurants

• Chick-Fil-A (11.4 miles)
• Armored Cow Brewing (12.4 miles)
• Burger King (12.9 miles)
• Primal Brewery (13.7 miles)
• McDonald's (13.9 miles)
• D9 Brewing Company (13.9 miles)
• Zaxby's (14 miles)

Places of Worship

• Liberty Baptist Church (12.2 miles)
• Cove Church (15.4 miles)
• First Presbyterian Church (15.4 miles)

Hospitals

• Novant Health Huntersville Medical Center (14.8 miles)