Cary Health And Rehabilitation

Pros

• The staff at the rehab facility, particularly Liz, Kimla, and Cheryl Lin, were consistently praised for their kindness and compassionate care.
• Many patients and families appreciated the exceptional service provided by physical and occupational therapists who customized rehabilitation programs to meet individual needs.
• The social worker was noted for being attentive and responsive to concerns, fostering a sense of trust among families.
• Some nursing assistants went above and beyond in their duties, providing extra support to residents.
• Residents had options for meals if they didn't like what was served, allowing for a more personalized dining experience.
• The facility's director took the time to know residents' names and personally ensured that they received the necessary assistance during discharge.
• Overall satisfaction with certain staff members highlighted the dedication of caregivers amidst challenges faced in the facility.

Cons

• The facility has been criticized for poor staffing, with high turnover and indifferent caregivers.
• Residents have experienced a lack of adequate care and attention, leading to issues such as bedsores and falls.
• Many personal belongings, including dentures and clothing, have gone missing without resolution or accountability from the staff.
• The food offered to residents is described as horrible, often too spicy, and meals are rarely on time.
• Communication with office staff is severely lacking, with messages going unanswered and promises not followed through.
• There are insufficient recreational activities available for bedbound residents, leading to a lack of engagement.
• Residents report unsanitary conditions in their living spaces, including dirty linens and trash mixed together.
• Nurse-to-patient ratios are unacceptable, leaving patients unattended for extended periods and without necessary care.
• Complaints about the treatment of patients by some nurses include dismissive behaviors and lack of compassion during medical emergencies.
• Overall management appears unresponsive to patient feedback or concerns regarding the quality of care provided.

Review

The experiences shared by a multitude of reviewers paint a concerning picture of the conditions and care at Cary Health and Rehabilitation. For some residents, what was intended to be a short-term stay morphed into prolonged periods of inadequate care due to various systemic issues. One reviewer described their personal ordeal, detailing nearly three years spent in the facility when they had only planned to stay for months. Complications arose after physical therapy was abruptly halted due to insurance denial, leaving them bedridden and susceptible to bedsores. This individual expressed disappointment over the lack of proper repositioning protocols which could have alleviated pressure on vulnerable areas. Furthermore, they found that many aides seemed indifferent, suggesting that financial motives overshadowed empathetic caregiving in this environment. The reviewer also lamented about frequent shortages in essential supplies like wipes and briefs, in addition to subpar food quality—citing particularly spicy meals that were unpalatable.

Another review revealed stark contrasts between patient experiences within the same facility; while one person saw exceptional caring from specific staff members during rehabilitation, others struggled with disorganization and high turnover rates among caregivers. In particular, a husband undergoing rehabilitation received personalized attention from various team members, receiving essential support from nurses who catered effectively to his complex health issues including wound management. This praise stood in stark opposition to reports of disillusionment regarding continuity of care due to staffing instability. Many residents experienced multiple caregiver changes throughout their stay, which eroded trust and familiarity—a critical aspect especially for those dealing with cognitive difficulties such as dementia.

Moreover, troubling accounts surfaced regarding the handling of resident belongings within the facility; numerous items including dentures and clothing went missing under mysterious circumstances. Such negligence further compounded feelings of loss among families already grappling with their loved ones' declining health. Sanitary practices were also called into question, with instances reported where soiled items were improperly discarded or mishandled in rooms—an unsettling revelation that raises alarms about infection control strategies implemented within the facility.

For some families like those visiting for loved ones suffering from dementia or serious health conditions during COVID-19 times, decisions about long-term residence became increasingly difficult given limited options for relocation amidst strict health protocols. Families often felt trapped by circumstances beyond their control yet remained unwilling to disrupt the fragile routines essential for individuals dealing with memory-related issues.

A plethora of reviews reflected dissatisfaction specifically around how nursing staff managed patient needs—their ability—or inability—to respond timely was called into question regularly across different narratives. Instances where patients faced extended waits for vital care further highlighted significant gaps within staffing availability; one alarming account detailed an instance where bleeding went untreated for hours due to staffing shortages despite explicit requests for assistance being made by the patient themselves.

Indeed there remained fundamental concerns regarding proper medical oversight at Cary Health and Rehabilitation; many reviewers highlighted a substantial inadequacy in physician presence relative to resident numbers leading critics claiming profit-driven approaches thwarting necessary clinical attention needlessly jeopardizing patient welfare by skimping on required resources such as adequate nursing staff ratios. Overall impressions left by these collective experiences indicate distress amongst family members unable or unwillingly powerless against systemic failings inherent within this setting—an environment seemingly more concerned with financial gain than ensuring compassionate care reflective dignity toward even its most vulnerable residents.

Physicians

• Western Wake Pediatrics, PA (0.1 miles)
• Internal Medicine and Pediatric Associates PA (3.5 miles)
• Raleigh Neurology (4.4 miles)
• Family Dermatology (4.8 miles)
• Wake Endoscopy Center (6 miles)
• Rex Hematology & Oncology (6.1 miles)
• Rex Surgical Specialists (6.2 miles)

Cafes

• Chanticleer Cafe & Bakery (0.2 miles)
• Starbucks (1.8 miles)
• Starbucks (4.2 miles)
• Starbucks (6.7 miles)
• Starbucks (8.6 miles)
• Starbucks (9.9 miles)
• Panera Bread (10.3 miles)

Hospitals

• WakeMed Cary Hospital (0.9 miles)
• UNC Specialty Women's Center at Rex (6.1 miles)
• Wakemed Garner Healthplex (10 miles)
• Duke Raleigh Hospital (10.1 miles)
• WakeMed Heart Center (10.3 miles)
• WakeMed Health & Hospitals (10.3 miles)

Restaurants

• A'Verde Cocina + Tequila Bar (1.5 miles)
• Carolina Ale House (1.5 miles)
• City Barbeque And Catering (1.6 miles)
• Chick-Fil-A (1.7 miles)
• McDonald's (3.2 miles)
• Woody’s Sports Tavern & Grill (3.5 miles)
• Big Easy (4.3 miles)

Pharmacies

• Walgreens (1.8 miles)
• Walgreens (4.3 miles)
• CVS Pharmacy (5.2 miles)
• Walgreens (5.6 miles)
• Walgreens (5.6 miles)
• CVS Pharmacy (5.6 miles)
• Walmart Pharmacy (6.1 miles)

Places of Worship

• Christ the King Lutheran Church (2.2 miles)
• Pleasant Grove Baptist Church (8.1 miles)

Parks

• Fred G. Bond Metro Park (4.4 miles)
• Method Road Park & Community Center (5.2 miles)
• Carolina Pines Dog Park (5.5 miles)
• Dorothea Dix Park (6.4 miles)
• Harmony Community Pool and Playground (6.7 miles)
• Biltmore Hills Park (7.7 miles)
• Chavis Park (7.8 miles)

Theaters

• AMC DINE-IN Holly Springs 9 (6.9 miles)
• Alamo Drafthouse Raleigh (9.3 miles)
• Cinemark Raleigh NC (9.3 miles)

Transportation

• Hertz Rent A Car (8.9 miles)
• CCO Concourse (8.9 miles)
• National Car Rental (9 miles)
• American Airlines (9.3 miles)
• Raleigh-Durham International Airport (RDU) (9.4 miles)
• RDU - Terminal 2 (9.4 miles)