Nyack Ridge Rehabilitation And Nursing Center

Pros

• The care at Nyack Ridge is outstanding, with a genuine commitment to the residents' well-being demonstrated by the staff and administration.
• Communication between families and the facility is excellent, with staff members always available to answer questions and provide updates.
• The activities offered at the facility are engaging and commendable, contributing positively to residents' quality of life.
• Many families express their gratitude for the attentive and friendly staff who go above and beyond to meet the needs of residents.
• Residents enjoy the food provided, which adds to their overall satisfaction with their living situation.
• The new ownership has transformed Nyack Ridge into a first-rate facility, focusing on improving both care and environment for residents.
• Family members consistently feel reassured about their loved ones' care due to regular communication from staff regarding health status and incidents.
• The staff's willingness to listen to feedback demonstrates a genuine dedication to improving the experience for both residents and their families.

Cons

• The receptionist at the facility is unprofessional and lacks a welcoming personality, often answering the phone with just "Hello" and leaving callers on hold for extended periods.
• The Admissions and Finance team operates inconsistently, leading to last-minute communication mishaps regarding deposits and availability.
• One reviewer describes the owner, Mike, as arrogant and combative, lacking empathy for families dealing with sick loved ones.
• Some staff members have heavy accents that make communication frustrating for visitors.
• Difficulty in reaching staff members can lead to frustration, as calls often go unanswered or are redirected to voice mail.
• The facility has been described as outdated and in need of repairs or remodeling.
• Despite the positive experiences mentioned, one reviewer highlights that some residents may struggle to participate in activities due to confusion or other health issues.

Review

Nyack Ridge has garnered a wide array of reviews from those who have experienced its services firsthand, revealing both commendable aspects and areas that require improvement. The feedback from families and friends of residents paints a picture of a facility that genuinely cares for its residents, highlighted by the dedication of the staff and improvements made under new ownership. With varying experiences, some families find themselves grateful for the attentive care their loved ones receive, while others flag issues with communication and administrative processes.

Many reviewers express their satisfaction with the quality of care at Nyack Ridge. The staff is frequently described as friendly, compassionate, and dedicated to meeting the physical and emotional needs of their residents. Several families note specific staff members, such as Michael, Barry, Verisha, and Diana, emphasizing their availability to answer questions and address concerns. Activities designed to engage residents are praised for keeping them stimulated; however, some family members report that their loved ones may not fully take advantage of these opportunities due to cognitive challenges.

The facility’s management team receives mixed reviews—some praise its commitment to improving resident care standards while others raise concerns about certain operational challenges. A recurring theme in some accounts involves difficulties reaching staff or receiving timely responses when addressing urgent matters. One reviewer commented on frustrating communication issues with receptionists and emphasized inconsistencies between admissions personnel regarding pricing policies. Despite these challenges highlighted by a few individuals in the community seeking long-term care options for family members with dementia or other ailments, many still feel reassured knowing their loved ones are being cared for properly.

An additional area where Nyack Ridge shines is during difficult times like the COVID-19 pandemic. Multiple reviews commend the facility’s proactive measures taken to protect both residents and staff during this unprecedented health crisis. Families appreciated regular updates about their loved ones’ status during lockdowns when in-person visits were not possible, highlighting FaceTime calls as an essential lifeline that helped maintain emotional connections despite physical separation.

While some reviewers acknowledge that Nyack Ridge has an older building that could benefit from renovations or remodeling initiatives, they appreciate how well-maintained it appears given its age. Comments mention ongoing efforts by administration to improve conditions gradually while ensuring that cleanliness remains a top priority within the facility's daily operations.

Overall, despite varying opinions regarding administration efficiency and occasional frustrations experienced with communication channels or staffing limitations at busy times, most families emphasize gratitude towards Nyack Ridge's staff's dependable help in caring for their loved ones with dignity and respect. Positive experiences shared reflect deep-seated trust fostered through consistent interactions over time; therefore many confidently recommend this facility for families looking after aging relatives needing specialized attention.

Pharmacies

• Rite Aid (0.2 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (3.5 miles)
• CVS Pharmacy (4.5 miles)
• CVS Pharmacy (5 miles)

Parks

• Nyack Beach State Park (1.6 miles)
• Rockland Lake State Park (1.6 miles)
• Louis Engel Park (4.5 miles)
• Rockefeller State Park Preserve (5.5 miles)
• Piermont Pier (5.5 miles)
• Croton Point Park (6 miles)
• Senasqua Park (6.4 miles)

Theaters

• AMC Palisades 21 (1.6 miles)
• Nanuet STM 12 & RPX (4.2 miles)

Restaurants

• McDonald's (1.6 miles)
• The Cheesecake Factory (1.6 miles)
• The Burger Loft (2.9 miles)
• Wendy's (3.8 miles)
• White Castle (4.2 miles)
• 3 Westerly Bar and Grill (4.6 miles)
• McDonald's (4.8 miles)

Cafes

• Boxer Donut & Espresso Bar (2 miles)
• Art Cafe Of Nyack (2.3 miles)
• Starbucks (4.1 miles)
• Coffee Labs Roasters (5.1 miles)
• Starbucks (7.8 miles)
• Starbucks (8.4 miles)

Physicians

• ENT and Allergy Associates (2.6 miles)
• Bardonia Pediatric Associates PC (2.8 miles)
• Palisades Pediatrics (3.8 miles)
• Scott Sanders, MD Dermatology (4.1 miles)
• Advanced Orthopedics & Sports Medicine (4.6 miles)
• North Star Medical Group (5.1 miles)
• Northeast Orthopedics & Sports Medicine - Orangeburg (5.2 miles)

Transportation

• Metro North - Ossining Train Station (4.6 miles)
• Bus Stop (4.8 miles)
• Metro North - Tarrytown Train Station (4.9 miles)
• Croton-Harmon Amtrak Station (6 miles)
• Metro North - Dobbs Ferry Train Station (7.9 miles)
• Cortlandt Metro North Train Station (9 miles)
• Chappaqua Train Station (9.1 miles)

Places of Worship

• Good Shepherd Lutheran Church (5.6 miles)
• Congregation Tzemach Tzedek Lubavitch of Monsey (6.6 miles)
• Bais Hamedrash (7.5 miles)

Hospitals

• Helen Hayes Hospital (7.1 miles)
• VA Hospital at Montrose (8.4 miles)
• Hackensack Meridian Health Pascack Valley Medical Center (9.9 miles)