Pathways Nursing And Rehabilitation Center
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1805 Providence Avenue, Niskayuna, NY 12309
For more information about senior living options: (844) 490-3973
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Pathways is described as the best rehabilitation center the reviewer has visited, with attentive staff and a clean facility. The staff at Pathways are noted for being very attentive to patients' needs and welcoming to families. Pathways is praised for easing transitions and providing regular updates to families. The facility is repeatedly described as very clean with friendly, helpful staff. The nursing, therapy, and social work teams are commended for their dedication and for arranging post-discharge services. Families highly recommend Pathways and express peace of mind knowing loved ones are in good hands. The building and renovations are viewed positively, contributing to a modern, inviting environment. The care at Pathways is described as exceptional, with staff going above and beyond.
One reviewer states that the nurses are horrible and night supervisors do not know what they are doing, with a lot of bad things allegedly happening there. A reviewer complains that the night receptionist is too busy to acknowledge visitors and cites a lack of training as incredibly shameful. The facility is described as the worst place to send a child, especially if they are disabled, with care not tended to properly and calls for it to be shut down or for new staff. A family member says their son on the pediatric floor was almost killed and warns others not to leave their loved ones there due to what is described as disgusting care. A report notes that belongings - including ashes - go missing, indicating a serious lack of respect. A commenter observes that call bells were not answered for long periods and the place felt more like a hospital than a rehab center, which they found unimpressive. A complaint accuses Pathways of being dishonest, unhelpful, and bordering on incompetent, including alleged HIPAA and DHEC violations and repeated unwanted contact about another patient's health information.Pathways is a facility that elicits a wide range of experiences from the families and loved ones who interact with it. Across the reviews, there is a prevailing sense that the center can offer compassionate, attentive care and maintain a clean, welcoming environment, even as it struggles with serious complaints about staffing, training, and consistency in handling patients and families. For many families, especially those navigating long recoveries or transitions from hospital care, Pathways represents a place of relief where dedicated teams can make a real difference in the daily lives and progress of their loved ones. Several reviewers spoke with genuine gratitude about specific staff members, the level of attentiveness, and the efforts made to support both patients and families through challenging times.
On the positive side, the stories highlight remarkable instances of care. One reviewer described Pathways as the best rehabilitation center they've been to, praising the program for several weeks of stay for a stepmother and emphasizing how attentive the staff were to her needs. Cleanliness and a welcoming atmosphere were repeatedly cited as standout features, with families noting that the facility was well cared-for and that the environment contributed to a sense of safety and comfort. Several accounts emphasize that staff members - nurses, aides, therapists, social workers, and administrative personnel - went above and beyond to ensure patient comfort, coordinate services, and keep families informed during transitions. In particular, therapy staff and nurses were mentioned as making a difference in recovery, and the administrative side of care was appreciated for helping with discharge planning and setting up post-acute services. There is a strong sense in these reviews that Pathways can feel like a family-like environment, with staff who are conscientious about patient dignity and family involvement.
There are also touching, episode-specific anecdotes that illustrate how Pathways can support families during demanding periods. A reviewer with an infant in the pediatric unit praised the staff for helping ease the stress of a complex transition, noting daily updates, assistance with travel costs, and the patient's impressive appearance upon arrival for visits. Another parent described a longer stay and emphasized that the staff treated their family with warmth and respect, making a difficult time somewhat more manageable. In several cases, reviewers highlighted the role of social workers and the care team in arranging services after discharge, underscoring the facility's capacity to integrate medical and community resources to aid in a patient's return home. Even reviewers who praised the overall staff mentioned that they felt most of the personnel truly cared about their loved ones and worked hard to maintain high standards.
However, the other side of the experience landscape at Pathways is substantial and troubling for many families. A number of reviews describe serious concerns about care quality, safety, and staff performance. Some reviewers labeled the facility as the worst place to send a child, especially if the child has disabilities, alleging that staff did not perform their duties adequately and that patients were not properly tended to. Messages of this nature also urged decisive action, including calls for the facility to be shut down or to undertake sweeping staffing changes. In addition, there are reports of problematic behavior among night supervisors, poor overall supervision, and a perception that certain staff were not equipped to manage the demands of patient care, which contributed to a sense of fear or mistrust among families.
Other criticisms focus on day-to-day interactions and communication. A recurring theme is a lack of timely responses to call bells, with a mother recounting extended delays that resulted in safety concerns. A reviewer recounted a negative visit to the pediatric floor where a child's care did not meet expectations, fueling concerns about training, attentiveness, and the overall safety culture. In another account, a family described being overwhelmed by what they saw as a culture of under-staffing, which they believed directly impacted the level of care and the ability to address concerns promptly. There are also claims about privacy violations and HIPAA-like breaches, with families reporting that patient information was disclosed to individuals not connected to the patient and that communications to relatives sometimes carried sensitive details without proper authorization. Some reviews describe persistent outreach to family members with the wrong contact information, prompting frustration and alarm about confidentiality practices.
The facility's history outside the current operation also factors into the narratives. One review mentions that Pathways operated under a former name, Northwoods, and uses that history to frame concerns about ongoing governance and patient privacy. Another review emphasizes a veteran-level sense of frustration with automated communications that seemed to ignore prior requests to remove a relative's contact information, suggesting systemic issues with data handling and consent. These feedback threads underscore a broader call for rigorous staff training, stricter privacy protocols, and a more consistent standard of care that families can trust across all shifts and departments.
Beyond the negative feedback, several comments acknowledge ongoing renovations and a sense of transition within the facility. A number of reviewers observed that the building was undergoing renovations, yet they still found the environment to be clean and the staff to be capable, with some noting that renovations may temporarily affect logistics but do not erase the core strengths of the care team. In this mix, there is a common thread: Pathways can be a place of high-quality, compassionate care, but the experience is highly variable and strongly dependent on staffing levels, training, and the consistency of patient and family communication. Those who felt supported tended to highlight a combination of thorough nursing care, helpful social work coordination, a clean facility, and a staff culture that values family involvement.
In sum, Pathways presents a complex portrait: many families have found genuine relief, reassurance, and progress through the care and dedication of its clinicians and support staff, alongside other families who faced serious challenges that left them feeling unheard, unsafe, or inadequately cared for. The reports collectively point to a facility with significant strengths - especially around cleanliness, staff attentiveness, and effective transitions to post-acute care - and to persistent calls for improvements in staffing, training, privacy practices, and consistent, responsive communication. For families considering Pathways, the shared message is clear: outcomes and experiences may vary widely, and due diligence - asking questions, seeking updates, and engaging closely with care teams - can be crucial to navigating the care journey and ensuring that a loved one receives the safest, most attentive treatment possible.
112 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Albany Cty (7 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Pathways Nursing and Rehabilitation Center in Niskayuna, NY is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
The community boasts a variety of amenities designed to cater to the needs and preferences of its residents. A beauty salon is available for those who wish to pamper themselves, while cable or satellite TV ensures that entertainment options are always readily available. Community operated transportation is provided for convenient access to nearby locations, and a computer center allows residents to stay connected with their loved ones. The dining room offers restaurant-style dining experiences, while a kitchenette is available for those who prefer to prepare their own meals. The fully furnished accommodations come with private bathrooms for added privacy, and housekeeping services guarantee a clean and organized living space. The gaming room, small library, and outdoor space provide opportunities for relaxation and socialization. Wi-Fi/high-speed internet ensures connectivity throughout the community.
Care services at Pathways Nursing and Rehabilitation Center are comprehensive and aim to support residents' daily living needs. A 24-hour call system ensures immediate assistance if needed, while round-the-clock supervision provides peace of mind. Trained staff offer assistance with bathing, dressing, transfers, and other activities of daily living. Medication management helps residents maintain their health and well-being, while the mental wellness program focuses on promoting emotional well-being. Special dietary restrictions are accommodated, ensuring that residents receive nutritious meals tailored to their individual needs. Transportation arrangement is available for non-medical purposes as well as transportation to doctors' appointments.
The community also offers various activities aimed at enhancing the overall quality of life for its residents. Concierge services are available for personalized assistance and convenience. Fitness programs promote physical fitness among residents, while planned day trips offer opportunities for exploration outside the community. Residents can also get involved in resident-run activities or participate in scheduled daily activities.
Additionally, Pathways Nursing and Rehabilitation Center is conveniently located near several amenities. With three cafes, two parks, 11 pharmacies, six physicians, 19 restaurants, and transportation options nearby, residents have easy access to various services and attractions.
Overall, Pathways Nursing and Rehabilitation Center offers a comfortable and supportive environment where residents can enjoy a fulfilling lifestyle while receiving the care they need.
Pathways Nursing And Rehabilitation Center is located at 1805 Providence Avenue, Niskayuna, NY 12309 in Schenectady County, New York
Pathways Nursing And Rehabilitation Center on seniors.fyi includes 10 photos including images showing interior, lighting, rehabilitation, healthcare, artwork, exercise equipment, physical therapy, waiting area, and more.
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Interior
Architecture
Windows
Lighting
Artwork
Exercise Equipment
Lounge
Salon
Rehabilitation
Physical Therapy
