600 Mcclellan Street, Schenectady, NY 12304
For more information about senior living options: (844) 490-3973
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The mother is very happy at Ellis Residential. Nurses are wonderful. The grandfather was recently discharged and is grateful to be home. The grandfather is out and back home, where he belongs.
The call lights were not answered promptly, taking up to 25 minutes. Residents were left sitting in their own feces for over 25 minutes. A nurse spoke to a family member in a nasty way, saying they would "get there when we get there." An overnight CNA yelled at a patient when urine spilled, then apologized later. The facility was described as having no teamwork and administration that does not care about employees. Staff were on their phones and sitting on benches, and the ice machine was down for three days. Door cards were not checked, so a diabetic resident didn't get a snack before bed. A 98-year-old friend at Ellis Rehab died after a UTI, double pneumonia, and COVID, attributed to poor staff care. Rehab did not provide the promised therapy; residents were not washed for a week and had limited access to water.There is a troubling collage of experiences described by several family members about Ellis Residential and Ellis Rehab, spanning both short-term rehabilitation and long-term care. The stories are united by a sense of disappointment and distress over what these facilities provide - and increasingly, over what they fail to provide - to some of the most vulnerable residents. In one account, a nursing professional in the family acknowledges both positive notes (nurses being wonderful) and a spectrum of troubling issues that cloud the overall impression of care. The voices speak with frustration about responsiveness, safety, personal dignity, and the emotional toll of watching loved ones suffer under less-than-kind or less-than-competent care.
One review centers on the immediate impact of care delays and what they saw as systemic shortcomings. The reviewer recounts a grandfather who was in rehabilitation there and had an accident that left him in soiled conditions for a prolonged period - "sitting in their own feces for over 25 mins." They describe the first night's experience as taking 25 minutes to answer a call light, and they note a second incident where it took 14 minutes for a response after the light was pulled. A nurse on the Edison Wing offered a biting remark, allegedly saying, "TURN ON YOUR GRANDPAS LIGHT AND WE WILL GET THERE WHEN WE GET THERE," during a moment when the patient had already had an accident. The same account mentions a third-night episode around 10:45 when the patient accidentally dumped his urine container on the floor, followed by a tense reaction from an overnight CNA who yelled about leaving for the shift. The reviewer says later that the night staff apologized, but the impression stuck: there was a sense that care and compassion were inconsistent and that negative interactions with staff could be a daily reality for long-term residents.
The care environment is further depicted as having gaps in basic safety and comfort. Ice machines were down for three days, which mattered significantly for elderly residents who rely on adequate hydration and cooling to manage health conditions. The reviewer highlights that door cards were not properly checked, which contributed to a situation where a diabetic resident did not receive a snack before bed, potentially affecting blood sugar levels. This led the family to repeatedly intervene - going up to the facility after visits to ensure their loved one ate something before bed. The combination of delayed responses, equipment issues, and lapses in routine security and nourishment paints a picture of an environment where everyday necessities could become uncertain or compromised.
Another review takes aim at overall administration and teamwork. The author condemns the facility as a place where "no teamwork" and calls the administration indifferent to their employees. The tone is blunt and unequivocal: "BEWARE! This place has rude staff (RN's, LPN's, housekeeping, laundry, administration, CNA's, etc)." This sentiment appears alongside broader allegations of poor treatment and disrespect, which together create an impression of a culture where frontline workers may be overwhelmed, under-supported, or inadequately supervised, with consequences for patient care and morale.
There is a particularly visceral and personal account in the collection: a 98-year-old friend who was in Ellis Rehab, initially in good health but needing rehabilitation after a fall, was rushed to the ER with a UTI, double pneumonia, and COVID. The doctors reportedly stated that she wouldn't live, and the review bluntly claims that "that lousy staff at Ellis Rehab killed my friend." This narrative underscores fears that the rehab experience, rather than supporting recovery, contributed to a rapid and devastating decline. The severity of this claim is amplified by the emotional weight of watching a beloved elder suffer from multiple infections and a serious illness amid what the reviewer perceived as subpar care.
Another thread in the shared experiences concerns unmet expectations about rehabilitation itself. The reviewer recounts being told by a head nurse that the mom "would be so tired at the end of each day due to rehab," and that the rehab involved only minimal activity - nothing like what was discussed. The lack of showers or hygienic care for a week is highlighted, with the family having to take the initiative to bathe their relative and request water. These details point to a broader worry that rehabilitation services were not only insufficient but also poorly coordinated with the needs and dignity of the patient.
Taken together, the accounts form a stark portrait of a facility where families felt powerless and repeatedly compelled to advocate for their loved ones. They describe a cycle of delayed responses, uncomfortable or humiliating incidents, and inadequate resources - ranging from staffing and supervision gaps to equipment failures and lapses in basic hygiene and nutrition. The overarching impression is that while some individuals - such as unnamed nurses - were capable and compassionate, the broader environment appeared to be marked by inconsistency, poor teamwork, and a sense that administrative priorities did not align with the immediate well-being of patients.
In the end, the stories convey a strong sense of relief and gratitude from those who moved their relatives out of Ellis Rehab or Ellis Residential. One reviewer ends with relief that their grandfather is now home, expressing that the move was the right choice and that they would not recommend the facility to others for either short-term or long-term care. The repeated plea underlying these narratives is for better care practices, more attentive staffing, and a more humane approach to the residents who rely on these facilities for critical support during vulnerable moments in their lives.
82 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Albany Cty (7 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Ellis Residential & Rehabilitation Center in Schenectady, NY is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community boasts a beauty salon where residents can pamper themselves, as well as cable or satellite TV for entertainment. Community-operated transportation is available for convenient access to nearby destinations, and a computer center allows residents to stay connected.
The dining room at Ellis Residential & Rehabilitation Center offers restaurant-style dining with delicious meals prepared by the dedicated staff. For fitness enthusiasts, there is a fully equipped fitness room to engage in exercise routines. The facility is also furnished with gaming rooms, gardens, and outdoor spaces where residents can relax and socialize.
Housekeeping services are provided to maintain a clean and organized living environment, while move-in coordination ensures a smooth transition for new residents. Private bathrooms provide privacy and convenience, and small libraries offer opportunities for quiet reading and relaxation. Residents have access to telephones for easy communication with loved ones.
Transportation arrangements are available for non-medical purposes as well as doctor's appointments. A wellness center focuses on promoting the health and well-being of residents, while Wi-Fi/high-speed internet connectivity enables them to stay connected online.
In terms of care services, Ellis Residential & Rehabilitation Center offers round-the-clock call systems and supervision for residents' safety. Qualified staff provides assistance with activities of daily living such as bathing, dressing, transfers, and meal preparation according to special dietary restrictions including diabetes diets. Medication management ensures that residents receive their prescribed medications in a timely manner. A mental wellness program is also in place to address the emotional needs of residents.
Residents at Ellis Residential & Rehabilitation Center can enjoy various activities such as concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities designed to promote engagement and social interaction. Additionally, the community benefits from being located in close proximity to cafes, parks, pharmacies, physicians, restaurants, transportation options, and hospitals.
At Ellis Residential & Rehabilitation Center, residents can expect a comfortable and vibrant living environment with an array of amenities and care services that cater to their individual needs.
Ellis Residential & Rehabilitation Center is located at 600 Mcclellan Street, Schenectady, NY 12304 in Schenectady County, New York
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