60 River St, Rochester, NY 14612
To contact a resident: (716) 621-6220
For more information about senior living options: (866) 208-4318
Overall Review of Riverview Manor
Cons
Not good.- They take forever to make repairs on stuff.
- The security people are rude.
- They only appear to have office staff in one building.
- The mice are so bad that they are on the upper floors.
- The halls reek of pot.
- The odor leaks into apartments.
- Non-smokers find the odor not enjoyable.
Review
Riverview Manor in Rochester is best suited for residents who can tolerate a less-polished living environment and who may prioritize affordability or a built-in tolerance for certain odors and pest challenges. The feedback paints a picture of a community where repairs drag, odors intrude, and staff interactions can margin on the difficult side. In practical terms, it serves those who do not require a pristine, turnkey experience and who are willing to live with maintenance delays, limited on-site administrative presence, and an atmosphere that can be uncomfortably smoky at times. This is not a fortress of clean, responsive service; it is a place where reality shows up in the forms of bugs, odor management hassles, and uneven customer care.
Who may want to consider alternatives is straightforward. Families seeking a consistently clean, quiet, odor-free environment should look elsewhere. Non-smokers or residents with sensitivities to smoke or cannabis odors will likely find the air quality and odor leakage intolerable. Those who prize timely maintenance, respectful and professional security staff, and clear, proactive communication from administration should explore other options where repair turnaround times are documented to be short and where pest control is reliably effective. In short, Riverview Manor is likely to disappoint if stability, air quality, and service responsiveness are non-negotiable requirements.
The main cons clearly outweigh any potential advantages in the eyes of prospective residents. Maintenance delays are a recurring theme, suggesting that basic fixes can take longer than desirable. Security staff, described as rude in at least one account, undermines residents’ sense of safety and comfort. The most persistent, tangible downside is a real pest problem, mice across multiple floors, which compounds concerns about cleanliness and overall health in a living environment. Then there is the odor issue: halls and units can be saturated with marijuana smoke, with odors sometimes migrating into individual apartments. For non-smokers, this creates a daily, unwelcome intrusion that colors the entire living experience and undermines the ability to rest or focus.
Despite scant positive details in the available reviews, the limited mentions that some residents may perceive a basic level of office presence or administrative accessibility in one building suggest a minimal upside: a single point of contact for questions or paperwork. However, this potential convenience barely dents the impact of the substantive negatives. In practical terms, any small administrative access is not a substitute for reliable maintenance, consistent odor control, or respectful, professional on-site interactions. The overall balance tips decisively toward the drawbacks for most families evaluating care needs, especially those who require peace of mind, predictable service, and a clean, odor-controlled living space.
For families actively evaluating Riverview Manor, approach with a clear checklist. Ask for maintenance response times, the current pest control program, and a documented track record of repairs completed within a specific timeframe. Request to speak with multiple residents about day-to-day life, not just marketing materials. Inquire about floor plans and the prevalence of odor-permeable spaces between units, and whether there are any smoke-free floors or air-quality improvements underway. Probe security practices and staff training, and seek recent incident reports or feedback on how concerns are handled. A tour should include a walk-through of several apartments, the common areas, and a discussion with front-desk or management staff to gauge responsiveness and courtesy in real time.
The decision here should be guided by how much weight is placed on odor control, pest management, and maintenance reliability. If clean air, prompt repairs, and professional service are non-negotiables, Riverview Manor is unlikely to satisfy. For households where the priority is on staying within a tighter budget and living with the realities of a building that some residents tolerate, with the understanding that smoke-related odors are acceptable, this community could be workable, but only with careful, critical vetting and a plan to address persistent issues before move-in. In all scenarios, grounding the choice in a live, current tour and candid conversations with residents will determine whether the realities reflected in these reviews are likely to match daily life.
Skilled Nursing Facility
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Clean, well-maintained facility with friendly staff, restaurant-style dining, spacious rooms, and a wide range of activities that foster community.
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