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2.5 from 61 reviews
5 stars
21
4 stars
1
3 stars
0
2 stars
5
1 stars
34
Overall Review of Soldiers And Sailors Memorial Hospital - ECU
common18 reviews mention this
Staff compassion is a bright spot
Many families describe caring, supportive staff during urgent care.
Several reviews highlight compassionate, attentive staff members who helped residents feel welcomed and at ease. Families mention friendly, supportive interactions from nurses and doctors across emergency and follow-on care, along with clear updates and a service that feels responsive. Even when reviews focus on specific individuals, they consistently describe the overall experience as professional and calming.
caveat12 reviews mention this
Some encounters describe rude care
Some reviews describe unprofessional or dismissive staff interactions.
A smaller set of reviews takes a much harsher tone, describing rude or unconcerned behavior and care that felt like an inconvenience. Complaints include clinicians who did not listen, issues with the ability to change providers, and reports of staff being clueless during wait times. A few reviews also mention hostile or abusive interactions, which stands out against the more positive accounts.
caveat6 reviews mention this
Speed and thoroughness vary
Wait times and follow-through are inconsistent across reviews.
Some families report being seen quickly, with efficient testing and treatment plans that moved things along within a short window. Others describe long waits, being sent back to waiting areas, or being discharged without ever being seen. Taken together, reviews suggest that the pace and follow-through people experience can depend on the visit.
caveat5 reviews mention this
Privacy and communication concerns come up
Several reviews raise concerns about privacy and communication.
Some reviews describe a lack of privacy, including hearing conversations involving other patients and HIPAA-related complaints. Others mention treatment or information delivered in a way that felt dismissive or unclear, such as not addressing concerns and not resolving medical issues. While multiple reviews emphasize attentive communication, these privacy and explanation issues show up often enough to be a recurring concern.
caveat4 reviews mention this
Cleanliness affects the experience
A few reviews describe cleanliness problems in rooms and departments.
A handful of reviewers mention dirty or filthy conditions, including concerns about room cleanliness and equipment aging. Others describe unfriendly atmosphere in lab or radiology settings, as well as an overall feeling that the environment needed improvement. These reports contrast with reviews that describe rooms as large and private and stays as pleasant.
caveat3 reviews mention this
Cost and billing dissatisfaction is recurring
Some families express frustration with billing and costs.
A few reviews complain about the financial side of care, including allegations of overcharging and dissatisfaction with billing practices. One review also questions charges tied to a discharge when services were reportedly not provided. Since these themes appear alongside both positive and negative clinical experiences, the cost/billing issue reads as a separate point of dissatisfaction rather than the only concern.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Soldiers And Sailors Memorial Hospital - ECU on seniors.fyi includes 3 photos including images showing healthcare, building, flag, urban, exterior, parking, and more.
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Hospice care focuses on providing comfort and support for individuals nearing the end of life, with Medicare Part A covering services like nursing care and counseling for patients with a terminal illness and a life expectancy of six months or less. While most hospice services are low-cost for eligible patients, families should be aware that certain expenses, such as room and board, may not be covered.
Caregiver burnout is a common issue resulting from the intense physical, emotional, and mental demands of caregiving, leading to symptoms like fatigue and social withdrawal. To prevent burnout, caregivers should recognize early warning signs and implement self-care strategies, seek support, and prioritize their own well-being alongside that of those they care for.
Caregiver exhaustion, or burnout, stems from the relentless demands of caregiving, leading to emotional and physical depletion characterized by stress, frustration, and neglect of personal needs. Addressing this burden is essential to prevent long-term consequences, with early recognition and support being crucial for caregivers to maintain balance and implement self-care.
Soldiers And Sailors Memorial Hospital - ECU photos
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152 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Fully furnished apartments with meals, 24-hour care, and engaging activities.
Comprehensive Guide to Medicare Coverage for Hospice Care
Caring for Those Who Care: Recognizing, Understanding, and Overcoming Caregiver Burnout
Caregiver Exhaustion: Recognizing the Signs and Restoring Your Well-Being
