Soldiers And Sailors Memorial Hospital - ECU in Penn Yan, NY
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418 North Main Street, Penn Yan, NY 14527
For more information about senior living options: (844) 490-3973
They were very pleased with the ER service, with RN Jeff making them feel welcomed and Dr. Saab and Tim taking good care of their husband. They received the best care from Dr. Johnson and his nurse, and even the receptionist was amazing. They were treated with compassion from the ER nurses and doctors to the cleaning staff throughout their journey to surgery. They would rate their experience at five stars as high as it could go. They found the ER care to be attentive, informative, and life-saving. They praised the small hospital for excellent care from doctors, nurses, and staff who were caring and highly competent. They thanked nurses Caroline and Raechel for their excellent, friendly, and helpful care. They would not hesitate to return to Soldiers and Sailors, noting the wonderful experience and welcoming staff.
Dr. Anderson is described as very rude and not solving patients' medical issues. The reviewer claims he would let the practice lose patients if they refuse to be cared for by him. The office is described as dirty. There was an extended wait and an instance of discharge without being seen. The hospital is called an absolute joke for poor care and misdiagnosis. A staff member is described as the rudest person and allegedly violated HIPAA by sharing private information outside work. The facility is accused of overcharging patients and prioritizing profit over patient care.Soldiers and Sailors Memorial Hospital - ECU in Penn Yan is best suited for local families seeking a small, community-focused hospital presence with accessible emergency care and a hands-on therapy program. It suits those who value proximity, direct coordination of care, and therapists who deliver practical rehabilitation in a straightforward, personable setting. The ER can provide timely attention when the triage path is clear, and the Physical Therapy and Occupational Therapy teams are frequently praised for their approachable, results-oriented approach. This suitability, however, rests on accepting uneven performance and notable variability in staff consistency and environmental upkeep across shifts and departments.
Those who should consider alternatives are families prioritizing consistently polished patient interactions, unwavering privacy, and a straightforward, reliable billing and discharge process. Multiple reviews describe rude receptionists, inconsistent communication, and moments of disorganization that erode trust. For caregivers who demand uniformly respectful bedside manners, stable service, and predictable administrative execution, exploring larger, better-structured hospitals in the region is prudent. Elderly loved ones who require vigilant, proactive monitoring may find the variability in responsiveness to be a decisive drawback.
On the upside, the hospital's strengths are real and tangible when conditions align. Several patients report genuine compassion from ER staff and clinicians who explain procedures with clarity, which matters greatly in urgent situations. The smaller footprint can translate into shorter trips to test rooms and a more intimate care vibe, supporting a sense of continuity during recovery. The standout therapy programs - Physical Therapy and Occupational Therapy - often deliver measurable progress and practical strategies that patients appreciate. In those moments when care teams coordinate well, the experience can feel personal, competent, and effectively focused on outcomes.
The majority of the most consequential drawbacks center on process and culture. Long or seemingly disorganized ER waits, inconsistent discharge practices, and unclear billing narratives create financial and emotional friction during stressful episodes. Reports of dirty rooms, privacy lapses in radiology or lab settings, and staff attitudes ranging from indifferent to hostile undermine confidence in the system. Recurrent complaints about rude front-desk behavior and lapses in HIPAA privacy are not isolated anecdotes; they point to a broader need for disciplined administrative oversight. In such a climate, even strong clinical care can be hard to access consistently when the ecosystem around it feels unstable.
Decision-makers should approach this hospital with a plan: visit to gauge the real-time environment, seek out a patient advocate, and request continuity with a defined care team for ongoing needs. Inquiries should target wait times, discharge criteria, the reliability of lab result communication, and the mechanism for escalating concerns. Verify the PT/OT schedules and the care team's approach to pain management, while confirming privacy protections are consistently observed in radiology and admitting areas. If possible, compare with nearby options that may offer steadier administrative execution and more predictable bedside care. Consider bringing in a care manager or trusted family member to observe and document experiences over a defined period to better inform the decision.
Bottom line: this community can be a good fit for families seeking proximity and a therapy-forward, small-hospital feel, but only if expectations are tempered by the reality of uneven staff performance and operational gaps. Not everyone will tolerate the variability, especially when timely, respectful, and private care matters most. For many families, alternatives in the Finger Lakes region will deliver more consistent experiences, stronger privacy protections, and clearer billing. If choosing Soldiers and Sailors, approach it as a locally anchored option with potential for excellent therapy gains and compassionate clinicians, but couple that with vigilant oversight, proactive communication, and a plan to escalate concerns quickly when care lapses occur.
152 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Soldiers And Sailors Memorial Hospital - ECU in Penn Yan, NY is a vibrant and fully-equipped assisted living community that provides a comfortable and enriching environment for its residents. With a range of amenities, care services, and nearby facilities, this community offers everything one needs to live a fulfilling and convenient lifestyle.
Residents of this community can enjoy the convenience of having a beauty salon right on-site, allowing them to indulge in self-care and grooming without leaving the premises. They can also unwind and relax in their private rooms while watching their favorite shows on cable or satellite TV.
Transportation is made easy with community-operated transportation services that arrange non-medical transportation as well as trips to doctors' appointments. For those who prefer using their own devices or staying connected online, Wi-Fi/high-speed internet is available throughout the community.
The dining experience at Soldiers And Sailors Memorial Hospital - ECU is exceptional, with restaurant-style dining offering delicious meals prepared by professional chefs. Special dietary restrictions are accommodated, ensuring that all residents receive proper nutrition and enjoyment from their meals.
Engaging activities are scheduled daily to keep residents active and entertained. Fitness programs are offered to encourage physical wellness, while resident-run activities allow for socialization and involvement within the community. Planned day trips provide opportunities for exploration and enjoyment outside the premises.
Care services provided ensure that residents have access to assistance whenever needed. With 24-hour call systems and supervision, help is just a call away. Assistance with daily tasks such as bathing, dressing, and transfers is readily available. Medication management ensures that medications are taken correctly and on time.
Soldiers And Sailors Memorial Hospital - ECU also offers mental wellness programs designed to promote emotional well-being among residents. Concierge services help facilitate any requirements or special arrangements needed by individuals.
The location of this community adds further convenience with parks, pharmacies, physicians' offices, restaurants, places of worship located nearby. Additionally, with a hospital in close proximity, residents can rest assured that medical care is readily accessible.
Overall, Soldiers And Sailors Memorial Hospital - ECU provides a welcoming and supportive environment for seniors, offering excellent amenities, care services, and nearby facilities to enhance their quality of life.
Soldiers And Sailors Memorial Hospital - ECU is located at 418 North Main Street, Penn Yan, NY 14527 in Yates County, New York
Soldiers And Sailors Memorial Hospital - ECU on seniors.fyi includes 3 photos including images showing healthcare, building, flag, urban, exterior, parking, and more.
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