Water Street Va Home

Pros

• The service is described as very helpful, with prescriptions filled quickly.
• The store is praised for excellent customer service and hometown hospitality.
• The pharmacy offers a nostalgic atmosphere with unique souvenir items from Ireland and Scotland.
• Customers receive voicemail notifications when prescriptions are ready.

Cons

• A staff member is described as disrespectful and rude to an elderly customer with ADHD and anxiety.
• A staff member is accused of being mean and pressuring customers by implying they must buy items if they touch them.
• One reviewer felt bullied by a staff member during a visit.
• The reviews portray the store's staff as unprofessional and unwelcoming on several occasions.

Review

The collection of comments paints a picture of a local pharmacy that can feel like a small, old-fashioned hub for its community, delivering both notable efficiency and a few troubling interpersonal moments. On balance, many reviewers describe a place that runs smoothly, keeps people in the loop, and offers a warm, familiar atmosphere - while also revealing tensions that can arise between staff and customers. The contrasts are striking and suggest a business that has strengths in some areas and weaknesses in others, depending on who you encounter and what you need.

Several recurring threads focus on the practical side of the pharmacy experience. One reviewer notes that they receive a voicemail notification when their prescription is ready, which they find very helpful. Others emphasize the speed and reliability with which prescriptions are filled, describing the service as quick and efficient. There's a sense that for many regular customers, the pharmacy is a dependable place to obtain medications, especially when timing and convenience matter. The sentiment about consistent access is reinforced by a reflection that, for some customers, monthly pickup is feasible here in a way that isn't as easy at other drug stores.

Customer service is a prominent point of praise as well. A number of comments highlight what they call "best customer service" and "hometown hospitality," suggesting that the staff can make customers feel at home and well cared for. This kind of praise hints at a culture of personal attention and friendly interaction, which many people value highly when dealing with health-related purchases and routines. In these accounts, the pharmacy serves not just as a place to fill scripts but as a local contact point where people feel known and respected.

Yet the reviews also include troubling and highly specific complaints about behavior by staff. One account describes a conflict in which a friend with ADHD and anxiety, described as an elderly person in need of care, was treated with disrespect by a woman named Rita. The reviewer is clearly distressed by what they see as unprofessional and hurtful conduct toward someone who is vulnerable. They indicate a plan to report the incident to the corporation, underscoring the seriousness with which they view the behavior and signaling that they expect accountability and changes to prevent such encounters in the future.

A second negative memory centers on a separate encounter with a staff member whose treatment was described as mean. The reviewer recounts an incident involving a sign of price-checking or inventory behavior - picking up tape and discovering the price after being told that touching items might require purchase. They recall that the staff member's name sounded like "Ritta" or a similar spelling, and they emphasize the impression of rudeness and unfair treatment. Taken with the other complaints, this memory reinforces the sense that not all customer interactions are positive, and that some staff conduct has left a lasting negative impression on those who experienced it.

There are also voices that take a more cautious stance, with one reviewer simply saying they have never gone there. This note reflects a hesitancy or uncertainty about the pharmacy, perhaps due to the mixed reviews or a lack of personal experience. It serves as a reminder that first impressions can vary widely, and that potential customers may be weighing both the good and the bad before deciding to shop there.

On the lighter side of the shop's character, another review points to a distinctive charm: stepping back in time. The store is described as offering unique souvenir-type items from Ireland and Scotland, which gives it a character that goes beyond a typical pharmacy. For shoppers who enjoy a little nostalgia or a broader cultural shopping angle, this aspect adds an appealing dimension to the shopping experience and suggests a broader appeal beyond medicine alone.

Taken together, the reviews present a nuanced portrait. The pharmacy appears to be a place where people rely on efficient service, prompt notifications, and friendly, homey hospitality. At the same time, there are serious concerns about how staff interact with customers, particularly those who may be more vulnerable or in need of extra patience and respect. The presence of both strong praise and notable complaints suggests that experiences can vary significantly depending on which employee you encounter and what your particular needs or vulnerabilities are. For anyone considering a visit, the overarching message is to be mindful of how you are treated, and to report any instances of bullying or disrespect to the corporate office to ensure accountability and a safer, more supportive environment for all customers.

Located in Dundee, New York, this bustling neighborhood offers a variety of amenities for seniors looking to settle down in a peaceful and convenient location. With multiple pharmacies nearby such as Water Street Pharmacy and CVS Pharmacy, access to healthcare is easily accessible. Numerous dining options like Classic Cafe and Veraisons Restaurant provide delicious meals close to home. Nearby parks like Lodi Point State Park offer opportunities for outdoor recreation and relaxation. Additionally, there are several places of worship and healthcare facilities in the area including Schuyler Hospital Primary Care and Finger Lakes Medical Associates. With transportation options available at Penn Yan Airport and various physician services like Main Street Family Health, this neighborhood provides essential resources for seniors to enjoy a comfortable lifestyle in the beautiful town of Dundee.

Pharmacies

• Water Street Pharmacy (0.1 miles)
• CVS Pharmacy (9.8 miles)
• Rite Aid (10.2 miles)
• Walgreens (10.2 miles)
• Village Drug (10.2 miles)
• Village Drug (10.3 miles)
• Walmart Pharmacy (11.4 miles)

Restaurants

• Classic Cafe (0.1 miles)
• FLX Wienery (2.8 miles)
• Crossing Diner (2.9 miles)
• Veraisons Restaurant (3.2 miles)
• Barrington Distillers (3.6 miles)
• Rock Stream Vineyards (4.7 miles)
• Hazlitt 1852 Vineyards (5.2 miles)

Hospitals

• Schuyler Hospital Primary Care (0.3 miles)
• Soldiers and Sailors Memorial Hospital (10.9 miles)

Cafes

• Tabora Farm & Winery (2.4 miles)
• Stonecat Cafe (5.9 miles)
• The Elf In The Oak (8.3 miles)
• Glen Mountain Market (11.2 miles)
• Wildflower Cafe (11.2 miles)

Places of Worship

• Barrington Community Church (4.3 miles)
• Saint Michael's Catholic Church (10.3 miles)
• First Presbyterian Church (10.4 miles)
• First Baptist Church (10.5 miles)
• North Urbana Chapel (12.5 miles)

Parks

• Lodi Point State Park (8.2 miles)
• Keuka Lake Outlet Trail (9.6 miles)
• Park (10 miles)
• Seneca Harbor Park (11.1 miles)
• Lafayette Park (11.3 miles)
• Watkins Glen State Park - Upper Entrance (11.4 miles)
• Warren W. Clute Memorial Park (11.4 miles)

Transportation

• Penn Yan Airport (PEO) (9 miles)

Physicians

• Finger Lakes Medical Associates (9.8 miles)
• Main Street Family Health (9.9 miles)
• Pre-Emption Family Medicine (10.5 miles)
• Dubois Louis R MD (11.2 miles)
• Twin Tiers Eye Care Associates PC (11.3 miles)
• Raman, Anasuya Schuyler County Mental Health Clinic (11.7 miles)
• Nayo Eunice MD (12 miles)