655 North Liberty Street, Penn Yan, NY 14527
For more information about senior living options: (844) 490-3973
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Becki and the staff at the facility are repeatedly praised for the warmth and dedication they brought to their roles. The sentiments from multiple reviews describe a caregiving environment that feels like a close-knit, supportive community. Families speak of individuals who treated their loved ones with genuine kindness and a sense of belonging, and they credit the staff with creating a comforting atmosphere during difficult times. The overall tone is one of gratitude for the care and compassion shown, especially during crises or the final days of a loved one.
The most moving impressions center on how the care team connected with a patient named Ed in his final days. Reviewers describe the team as "trusting and true companions" who poured their hearts into their work. They visited his room, shared stories, and offered farewell messages filled with love and peaceful words. Beyond bedside care, they helped ensure Ed was comfortable and at ease, and they extended their support to the visiting family as well. In these recollections, the staff's devotion to Ed and their willingness to be present during a time of need stand out as a high point of the experience.
Alongside these heartfelt moments, there are notes about the facility's culture and how it's perceived in practice. One reviewer suggests that the professional, family-like atmosphere may not extend to everyone, pointing out that people with a criminal background or a tarnished reputation reportedly do not receive callbacks, even if they are qualified or seeking reform. This comment highlights perceived barriers in hiring or engagement that can conflict with the otherwise warm, home-like impression the place projects. It raises questions about inclusivity and how opportunities are allocated within the organization.
There are also specific concerns about communication and certain aspects of direct care. One reviewer mentions that the family was told they could not speak to the doctor in person, and they recount an instance where a pain patch was said to be applied to a resident, but it apparently was not. Another note describes an expectation for ice water with meals, which reportedly was not met because only a glass would be refilled upon request. These points reflect perceived gaps in communication and consistency in day-to-day care, which can be distressing for family members who are trying to ensure their loved ones' comfort and well-being.
In contrast, other parts of the narrative highlight individual staff members who are celebrated for their professionalism and kindness. Allison and Shannon, two of the uncle's nurses, are singled out as fantastic, with care attributed to their attentive and compassionate approach. The Nurse Practitioner, Jean D'Abbracci, is remembered as exceptionally kind, providing valuable updates and clear, compassionate engagement with the family. One reviewer notes an extra-special session with the Nurse Practitioner to discuss prognosis and insights, conveying a sense of thorough, personalized care during difficult moments. The facility is also described as a place that can accommodate family needs, including efforts to help mom see some of her relatives outside the window, and as a setting that can be a reasonable option when home care isn't feasible.
There are final, mixed signals about overall satisfaction. Some comments describe the environment as clean and nicely maintained, with patient care being paramount and residents appearing happy; food is not a frequent source of complaint. Yet other remarks sum up a more ambivalent or even resigned sentiment, with "Hope I never have to go there again" and "Just ok" appearing among the impressions. Taken together, the reviews depict a facility that can deliver deep, meaningful care and create touching moments for families, while also presenting areas where expectations and experiences diverge - particularly around access to physicians, consistency in certain care procedures, and the inclusivity of hiring practices.
Ultimately, the collection paints a portrait of a place where the staff's compassionate dedication can bring immense comfort in times of need, particularly for residents and their families facing serious illness or end-of-life moments. It also acknowledges real-world complexities - communication gaps, procedural inconsistencies, and concerns about how the institution treats potential staff with past challenges. For families seeking a balance of warmth, professionalism, and reliable medical engagement, the stories suggest a facility capable of extraordinary care in many circumstances, but with notable caveats that prospective families may want to consider and discuss in depth.
Penn Yan Manor Nursing Home is a welcoming and comfortable assisted living community located in Penn Yan, NY. Our community offers a range of amenities to ensure residents feel at home and have everything they need for a fulfilling lifestyle.
Residents can enjoy their favorite TV shows or movies with cable or satellite TV in their fully furnished apartments. Our dining room provides a pleasant atmosphere for residents to savor delicious meals prepared and served by our dedicated staff. For those who prefer to cook their own meals, each apartment is equipped with a kitchenette.
Our outdoor spaces provide opportunities for residents to relax and enjoy the beautiful surroundings, whether it's taking a stroll through the garden or enjoying some fresh air on the patio. Wi-Fi/high-speed internet is available throughout the community, ensuring that residents can stay connected with loved ones and engage in virtual activities.
Housekeeping services ensure that residents have a clean and tidy living environment without having to worry about daily chores. Move-in coordination assistance is provided to make the transition into our community as seamless as possible.
At Penn Yan Manor Nursing Home, we prioritize the well-being of our residents. Our care services include 24-hour supervision to ensure their safety and assistance with activities of daily living such as bathing, dressing, and transfers. We also offer specialized care for those with diabetes through customized meal plans. Medication management ensures that residents receive their medications promptly and accurately.
We understand the importance of mental wellness, so we have developed a program designed to support residents' emotional well-being. This includes engaging activities tailored to their interests and abilities.
For those with special dietary restrictions, our dining options cater to individual needs without compromising taste or nutritional value.
Residents can actively participate in resident-run activities or join in on our scheduled daily activities that promote socialization, mental stimulation, and overall enjoyment.
Conveniently located near parks, pharmacies, physicians' offices, restaurants, places of worship, hospitals, and transportation options make it easy for residents to access essential services, engage in community events, and maintain connections with the outside world.
At Penn Yan Manor Nursing Home, we strive to provide a supportive and enriching environment where residents can thrive and enjoy their golden years to the fullest.
Penn Yan Manor Nursing Home is located at 655 North Liberty Street, Penn Yan, NY 14527 in Yates County, New York
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