Penfield Place in Penfield, NY

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  • Interior

    A spacious dining area with tables and chairs, featuring elegant lighting and decor.

  • Decor

    A cozy and well-lit patient room in a hospital.

  • Living Room

    A cozy living room setting with comfortable furniture, soft lighting, and a view of the outdoors.

  • Bedroom

    A hospital bedroom with a bedside table and lamp, featuring a vase of flowers and window curtains.

  • Trees

    A welcoming park sign surrounded by lush greenery and trees.

  • Windows

    A bright and inviting lobby area featuring natural light, modern furniture, and lush greenery.

  • Dining

    A cozy dining area with tables and chairs, illuminated by natural light.

  • Landscaping

    A cozy dining area with a table set for two, overlooking greenery through large windows.

  • Lighting

    A person working at a reception desk in an office interior.

  • Television

    A cozy and modern living space featuring comfortable furniture and ample natural light.

  • Hallway

    A view of a well-lit hallway featuring doors on either side and carpet flooring.

  • Lounge

    A cozy lounge area featuring comfortable seating and soft lighting.

Penfield Place in Penfield, NY

1700 Penfield Road, Penfield, NY 14526

For more information about senior living options: (844) 490-3973

4 from 40 reviews
5 stars
27
4 stars
3
3 stars
0
2 stars
1
1 stars
9

Skilled Nursing Facility

Overall Review of Penfield Place

Pros

  • pro The staff at Penfield Place were wonderful.
  • pro The PT and OT were excellent and proficient.
  • pro Meghan Fix is exceptional at advocating for residents, and the administrator is committed to transparency.
  • pro The nursing staff are awesome, with care and patience clearly evident.
  • pro The private rooms are clean and well maintained.
  • pro The staff communicate with families throughout the process and go above and beyond.
  • pro Penfield Place is a small, friendly facility with kind, compassionate staff.
  • pro The rehab staff are dedicated and do a fantastic job helping residents recover.
  • pro The rehab wing is bright and renovated, with all rooms private.
  • pro The social work team is dedicated to residents and families.

Cons

  • pro One reviewer described Penfield Place as absolutely horrible, saying the nurses had no care for residents' well-being.
  • pro Another stated that nurses left residents with feces under their nails and did not attend to them, and that staff sometimes pushed residents causing harm.
  • pro A reviewer warned to avoid the facility, saying it would be where loved ones spend the rest of their lives.
  • pro Several reviews described the place as old and worn, with a strong odor, dirty floors, and meals that tasted like dog food.
  • pro They claimed some staff were lazy, disconnected, and unkind, with rehab staff the only consistently positive part.
  • pro There were reports of neglect, such as night staff not answering call bells or assisting residents, sometimes leading to emergency hospital visits.
  • pro A reviewer called it a joke and a dumpy nursing home, not a rehab center.
  • pro They described residents left in wet undergarments or unattended for hours, and poor administrative responsiveness.

Review

Penfield Place is best suited for families prioritizing active, goal-driven rehabilitation in a small, home-like setting. The center's strongest case rests on its rehab-focused teams - especially physical and occupational therapy - that consistently convert hospital gains into real movement and independence. Private rooms, a recently refreshed rehab wing, and a quieter, compact environment create a conducive backdrop for regaining strength after surgery or acute illness. When the plan is to transition a loved one back to independent living, Penfield Place can deliver measurable progress and a sense of daily purpose through structured therapy and attentive nursing in a setting that feels less institutional than larger facilities.

Some families may want to consider alternatives if 24/7, flawless day-to-day care and uniform experiences across shifts are non-negotiable. A few reviews raise red flags about nightstaff responsiveness, consistency of care, and administrative frictions that can complicate transition planning or ongoing needs. There are also persistent concerns in the feedback about older parts of the building and the sensory experience of the facility - odor and ambiance that, while not universal, are enough to push risk-averse families toward other options with more robust infrastructure or stronger reputations for daily cleanliness and vigilance. For those who demand pristine conditions and seamless operational transparency at all hours, Penfield Place may not meet every standard.

The most compelling pros dovetail neatly with the rehab mission: dedicated therapists who set clear goals, track progress, and push through barriers, combined with nursing and aides who remain engaged during therapy sessions and daily activities. Families frequently praise Meghan Fix and the social work team for advocacy, coordination, and transparent communication about services, insurance, and discharge planning. The private rooms and renewed physical plant contribute to comfort and dignity, and the ability to keep a loved one engaged - through private dining, social activities, and accessible visiting hours - helps maintain morale during recovery. In many cases, these factors translate into smoother transitions back home or to a lower level of care.

Yet the cons expressed in the reviews cannot be dismissed. A pattern of concerns centers on inconsistent caregiving, with some nights and shifts described as understaffed or unresponsive. Reports of neglect or discomfort from residents - ranging from missed pain management to delayed assistance and even unsafe situations - appear in several Family experiences, tempering the otherwise positive rehab narrative. Additional critiques touch on older, less navigable spaces, a noticeable odor in certain areas, and food quality that disappoints or fails to meet dietary needs. Administrative friction - misfiled paperwork, delays in Medicaid processes, and communication gaps - adds a layer of anxiety for families navigating reimbursements and approvals.

Those key positives do offset the negatives in meaningful ways for many, especially when rehabilitation is the primary objective. Penfield Place's small footprint often translates into more individualized attention, with therapists coordinating closely with nursing staff and social workers to ensure that therapy is purposeful and that progress is measurable. The renovated rehab corridor and the option of private rooms bolster comfort and dignity, while a culture of family inclusion - regular updates, accessible staff, and proactive discharge planning - helps families feel informed and involved. When the care team is functioning at its best, the facility delivers a credible path back to independence and a calmer recovery journey than may be found in larger, busier centers.

For families considering Penfield Place, the prudent course is to align expectations with the facility's strengths and to proactively address the potential weaknesses. A disciplined approach - requesting consistent therapy teams, confirming night-shift coverage and response times, and verifying dietary accommodations in advance - will help maximize the rehab benefit. Engage early with Meghan Fix and the administrator about discharge goals, and insist on clear timelines and accountability for any administrative tasks, from insurance appeals to paperwork. If a loved one requires highly consistent daily care, or if the dining and hygiene environment is a non-negotiable concern, exploring alternatives with stronger benchmarks in those areas may be warranted. Penfield Place remains a credible choice for rehab-centered care, provided the trajectory is clearly defined and supervised with vigilant family involvement.

Features

Housing

  • 48 resident community capacity 48 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Greater Rochester International (9 miles away) Greater Rochester International (9 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Penfield Place in Penfield, NY offers a comfortable and convenient assisted living community for seniors. Our fully furnished apartments provide all the amenities needed for a worry-free lifestyle. Residents can enjoy their favorite shows on cable or satellite TV in the privacy of their own apartment, or engage in conversation with friends and neighbors in our inviting dining room.

Our dedicated staff is always available to assist with activities of daily living, such as bathing, dressing, and transfers. We offer 24-hour supervision to ensure the safety and well-being of our residents. Our mental wellness program is designed to promote cognitive health and emotional well-being.

Meals are prepared with special dietary restrictions in mind, ensuring that each resident receives proper nutrition tailored to their specific needs. Our restaurant-style dining allows residents to socialize while enjoying delicious meals.

Residents can take advantage of our various amenities and services, including a small library for leisurely reading, Wi-Fi/high-speed internet for staying connected with loved ones, and move-in coordination assistance for a smooth transition into our community. Outdoor spaces are available for those who enjoy spending time outside, while housekeeping services keep apartments clean and tidy.

We understand that staying active and engaged is important for overall well-being. That's why we offer resident-run activities as well as scheduled daily activities to cater to different interests and preferences. In addition, there are plenty of nearby cafes, parks, pharmacies, physicians, restaurants, transportation options, and theaters for residents to explore and enjoy.

At Penfield Place, we strive to create an inclusive community where seniors can live comfortably while receiving the care they need. Come visit us today!

Nearby Places of Interest

Pharmacies

  • Walgreens (0.3 miles)
  • Tops Pharmacy (0.6 miles)
  • Top's Markets (0.6 miles)
  • Wegmans (2 miles)
  • Wegmans (2 miles)
  • Walgreens (2.2 miles)
  • CVS Pharmacy (2.3 miles)

Restaurants

  • Perlo's Restaurant (0.9 miles)
  • Original Steve's Diner (2.1 miles)
  • McDonald's (2.3 miles)
  • Jeremiah's Tavern (2.3 miles)
  • Pittsford Pub (2.9 miles)
  • Aladdin's Natural Eatery (3 miles)
  • Donnelly's Public House (3.1 miles)

Transportation

  • Enterprise Rent-A-Car (1.2 miles)

Physicians

  • Rochester Ambulatory Surgery Center (RASC) (1.4 miles)
  • Clinical Renal Group (1.6 miles)
  • Elmwood Medical Associates PC (1.6 miles)
  • Lipson Cancer Center (1.6 miles)
  • Penfield Pediatrics (1.7 miles)
  • Penfield OB/GYN (1.7 miles)
  • Eyesite (2 miles)

Parks

  • Edmund Lyon Park (1.5 miles)
  • Perinton Park (2.5 miles)
  • Fellows Road Park (3.4 miles)
  • Tryon Park (3.6 miles)
  • Great Embankment Park (3.9 miles)
  • Cobbs Hill Park (4.6 miles)
  • French Road School Playground (4.7 miles)

Cafes

  • Tree Town Cafe (1.7 miles)
  • Neutral Ground Coffeehouse (3.1 miles)
  • Starbucks (4.2 miles)
  • New City Cafe (4.7 miles)
  • Starbucks (4.8 miles)

Theaters

  • AMC Webster 12 (4.9 miles)

Places of Worship

  • Artisan Church (5.4 miles)

Hospitals

  • Strong Memorial Hospital (5.6 miles)

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