Penfield Place in Penfield, NY

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  • Interior

    A spacious dining area with tables and chairs, featuring elegant lighting and decor.

  • Decor

    A cozy and well-lit patient room in a hospital.

  • Living Room

    A cozy living room setting with comfortable furniture, soft lighting, and a view of the outdoors.

  • Bedroom

    A hospital bedroom with a bedside table and lamp, featuring a vase of flowers and window curtains.

  • Trees

    A welcoming park sign surrounded by lush greenery and trees.

  • Windows

    A bright and inviting lobby area featuring natural light, modern furniture, and lush greenery.

  • Dining

    A cozy dining area with tables and chairs, illuminated by natural light.

  • Landscaping

    A cozy dining area with a table set for two, overlooking greenery through large windows.

  • Lighting

    A person working at a reception desk in an office interior.

  • Television

    A cozy and modern living space featuring comfortable furniture and ample natural light.

  • Hallway

    A view of a well-lit hallway featuring doors on either side and carpet flooring.

  • Lounge

    A cozy lounge area featuring comfortable seating and soft lighting.

Penfield Place in Penfield, NY

Penfield Place is a nursing home community in Penfield, NY.

Information last verified:

1700 Penfield Road, Penfield, NY 14526

For more information about senior living options: (866) 208-4318

4 from 44 reviews
5 stars
30
4 stars
3
3 stars
0
2 stars
1
1 stars
10

Overall Review of Penfield Place

differentiator 16 reviews mention this

Rehab therapy is a major focus

Therapy and rehab progress come up repeatedly, with residents and families describing hands-on PT and OT support.

Across multiple reviews, residents and families describe physical and occupational therapy that helped with mobility and recovery after hospitalization and falls. Several people specifically call out motivated therapy sessions and therapists who pushed beyond short, passive appointments. A smaller number of negative reviews mention delays or gaps in therapy support, including periods without physical therapy. Even with the complaints, the recurring theme is that rehab services are a defining part of the stay at Penfield Place.

common 12 reviews mention this

Cleanliness and private rooms stand out

Residents and families frequently mention a clean, well-kept facility and attention to room privacy.

Many reviews describe the building as clean, bright, and well maintained, with private rooms mentioned as a positive. Families also talk about recently renovated or updated spaces and a facility that looks cared for. Negative reviews directly counter this by citing odors, dark or worn rooms, and difficulty overlooking cleanliness issues. Taken together, reviews suggest cleanliness and room presentation are meaningful—strong when things are going well, and a recurring point of frustration in some complaints.

common 10 reviews mention this

Family communication matters in reviews

Communication with families is a standout theme, with both frequent updates and occasional breakdowns mentioned in reviews.

A number of reviewers praise staff for staying in touch, sharing updates, and working through questions around care plans and insurance coverage. Social work support is also mentioned in connection with transparency and helping families navigate next steps. Some negative reviews describe missed follow-ups, paperwork problems, and difficulty getting concerns addressed, including after-hours response issues. Overall, residents’ experiences in the reviews hinge on how well families feel informed and supported.

caveat 5 reviews mention this

Food quality and special diets vary

Food shows up as a mixed point, with complaints about quality and some concerns with special dietary needs.

Some families describe meals positively and say residents enjoyed what they were served. Others raise concerns about food quality and nutrition, including reviews that call meals disgusting or not meeting expectations. A few comments focus specifically on dietary needs and the difficulty getting appropriate food for residents. With both praise and criticism present, dining appears to be an area where experiences can differ.

caveat 4 reviews mention this

Staffing and call-bell response

Several critical reviews mention staffing shortfalls and trouble getting timely help.

Negative reviews repeatedly describe situations where residents were not attended to quickly enough, including delayed responses to help calls and concerns about safety and basic care. One review also mentions understaffing in the context of rehab support and medication handling. Another describes overnight call-bell requests being unanswered, followed by a serious health outcome. The overall pattern is that a portion of reviews raise concerns about staffing coverage and responsiveness, especially outside regular daytime hours.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.

Features

Housing

  • 48 resident community capacity 48 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Dining room Dining room
  • Fully furnished Fully furnished
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Greater Rochester International (9 miles away) Greater Rochester International (9 miles away)

Care Services

  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Pharmacies

  • Walgreens (0.3 miles)
  • Tops Pharmacy (0.6 miles)
  • Top's Markets (0.6 miles)
  • Wegmans (2 miles)
  • Wegmans (2 miles)
  • Walgreens (2.2 miles)
  • CVS Pharmacy (2.3 miles)

Restaurants

  • Perlo's Restaurant (0.9 miles)
  • Original Steve's Diner (2.1 miles)
  • McDonald's (2.3 miles)
  • Jeremiah's Tavern (2.3 miles)
  • Pittsford Pub (2.9 miles)
  • Aladdin's Natural Eatery (3 miles)
  • Donnelly's Public House (3.1 miles)

Transportation

  • Enterprise Rent-A-Car (1.2 miles)

Physicians

  • Rochester Ambulatory Surgery Center (RASC) (1.4 miles)
  • Clinical Renal Group (1.6 miles)
  • Elmwood Medical Associates PC (1.6 miles)
  • Lipson Cancer Center (1.6 miles)
  • Penfield Pediatrics (1.7 miles)
  • Penfield OB/GYN (1.7 miles)
  • Eyesite (2 miles)

Parks

  • Edmund Lyon Park (1.5 miles)
  • Perinton Park (2.5 miles)
  • Fellows Road Park (3.4 miles)
  • Tryon Park (3.6 miles)
  • Great Embankment Park (3.9 miles)
  • Cobbs Hill Park (4.6 miles)
  • French Road School Playground (4.7 miles)

Cafes

  • Tree Town Cafe (1.7 miles)
  • Neutral Ground Coffeehouse (3.1 miles)
  • Starbucks (4.2 miles)
  • New City Cafe (4.7 miles)
  • Starbucks (4.8 miles)

Theaters

  • AMC Webster 12 (4.9 miles)

Places of Worship

  • Artisan Church (5.4 miles)

Hospitals

  • Strong Memorial Hospital (5.6 miles)

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