Penfield Place

Pros

• The staff at Penfield Place is caring, considerate, knowledgeable, and attentive to all clients on a daily basis.
• Residents receive updates on their progress from the staff, ensuring families are informed even when they cannot be present.
• The facility offers on-site activities like bingo and music, enhancing the residents' quality of life.
• Patients are provided with three meals a day and snacks delivered to their rooms for added comfort.
• The staff at Penfield Place assists residents with bathroom needs promptly when assistance is requested.
• One family member noted that the care provided helped their loved one return home after only one month of rehabilitation.

Cons

• The staff at Penfield Place neglected residents for hours, leaving them in wet undergarments and ignoring their calls for help.
• The facility was dark, dirty, and had a strong odor, creating an uninviting atmosphere.
• Residents frequently complained about the terrible quality of food served at the facility.
• The administrative staff were described as rude and unhelpful, especially during critical times.
• Night staff often ignored requests for assistance, leading to serious health issues for residents.
• Multiple families expressed frustration with the lack of follow-up care or concern from the facility after incidents occurred.
• The social worker at Penfield Place was perceived as abrupt and not supportive of family needs or concerns.

Review

The experiences shared by families regarding various nursing homes, particularly Penfield Place, reveal a stark contrast in the quality of care and the environment provided to residents. On one hand, some reviews highlight alarming instances of neglect and inadequate support for elderly patients, contributing to traumatic and distressing experiences for both residents and their families. Conversely, there are accounts praising Penfield Place for its caring staff and overall effectiveness in rehabilitation cases. This disparity underscores the complexity of choosing a suitable facility for loved ones requiring care.

Several reviews emphasize a significant lack of attention given to residents at Penfield Place during critical times when assistance is needed most. Family members recounted harrowing situations where their loved ones cried out in pain or called for help but were ignored by staff members who seemed overwhelmed or indifferent to their needs. One particular testimony stood out as a haunting reminder of this neglect: a grandmother in severe pain was overlooked repeatedly until an external hospice nurse intervened. Such accounts paint a grim picture of care standards within the facility, suggesting that although some staff may intend to perform their duties well, systemic issues such as under-staffing or inadequate training may ultimately compromise resident welfare.

Moreover, repeated narratives detailed scenarios where residents faced discomfort due to improper treatment or routine failures by staff. This included being served inappropriate food that posed choking hazards despite clear dietary restrictions. Additionally, some reviews raised concerns about personal hygiene practices; patients often found themselves left in wet or soiled undergarments for extended periods. These conditions not only led to physical discomfort but also contributed to emotional distress among residents who deserved dignified treatment during vulnerable times.

Amid these negative testimonies emerged contrasting reports from family members who felt positively about their loved ones' experiences at Penfield Place. Some praised the proactive approach taken by daytime staff who were considered attentive and helpful, providing necessary support with personal care and assistance when requested through call bells. Families noted that scheduled activities such as bingo and musical entertainment offered engaging moments for seniors, helping improve morale amidst challenging circumstances often associated with aging.

However, even positive accounts acknowledged inconsistencies in nighttime care—where family members discovered urgent requests went unaddressed until they arrived on-site late at night—raising concerns regarding staffing levels during off-hours. Instances where individuals required immediate toileting assistance went unanswered while administrative complaints yielded little resolution underscored frustrations among families seeking assurance that their loved ones received consistent support 24/7.

The culmination of these diverse experiences raises significant questions about patient safety, quality assurance protocols, and accountability within senior living facilities like Penfield Place. Reviews explicitly warned prospective families against placing their loved ones in environments lacking sufficient oversight—citing severe consequences including hospitalizations due to preventable conditions arising from neglectful practices at the nursing home.

Ultimately, selecting an ideal senior care facility requires careful consideration based upon firsthand feedback from other families combined with thorough research into caregiver qualifications and environmental conditions present within each location being evaluated. The heartfelt testimonials exposed both commendable efforts made by dedicated personnel alongside alarming deficiencies highlighting critical areas needing improvement—for only then can institutions genuinely deliver compassionate care deserving of those entrusted into their hands during life's twilight years.

Pharmacies

• Walgreens (0.3 miles)
• Tops Pharmacy (0.6 miles)
• Top's Markets (0.6 miles)
• Wegmans (2 miles)
• Wegmans (2 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.3 miles)

Restaurants

• Perlo's Restaurant (0.9 miles)
• Original Steve's Diner (2.1 miles)
• McDonald's (2.3 miles)
• Jeremiah's Tavern (2.3 miles)
• Pittsford Pub (2.9 miles)
• Aladdin's Natural Eatery (3 miles)
• Donnelly's Public House (3.1 miles)

Transportation

• Enterprise Rent-A-Car (1.2 miles)

Physicians

• Rochester Ambulatory Surgery Center (RASC) (1.4 miles)
• Clinical Renal Group (1.6 miles)
• Elmwood Medical Associates PC (1.6 miles)
• Lipson Cancer Center (1.6 miles)
• Penfield Pediatrics (1.7 miles)
• Penfield OB/GYN (1.7 miles)
• Eyesite (2 miles)

Parks

• Edmund Lyon Park (1.5 miles)
• Perinton Park (2.5 miles)
• Fellows Road Park (3.4 miles)
• Tryon Park (3.6 miles)
• Great Embankment Park (3.9 miles)
• Cobbs Hill Park (4.6 miles)
• French Road School Playground (4.7 miles)

Cafes

• Tree Town Cafe (1.7 miles)
• Neutral Ground Coffeehouse (3.1 miles)
• Starbucks (4.2 miles)
• New City Cafe (4.7 miles)
• Starbucks (4.8 miles)

Theaters

• AMC Webster 12 (4.9 miles)

Places of Worship

• Artisan Church (5.4 miles)

Hospitals

• Strong Memorial Hospital (5.6 miles)