Penfield Place in Penfield, NY

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  • Interior

    A spacious dining area with tables and chairs, featuring elegant lighting and decor.

  • Decor

    A cozy and well-lit patient room in a hospital.

  • Living Room

    A cozy living room setting with comfortable furniture, soft lighting, and a view of the outdoors.

  • Bedroom

    A hospital bedroom with a bedside table and lamp, featuring a vase of flowers and window curtains.

  • Trees

    A welcoming park sign surrounded by lush greenery and trees.

  • Windows

    A bright and inviting lobby area featuring natural light, modern furniture, and lush greenery.

  • Dining

    A cozy dining area with tables and chairs, illuminated by natural light.

  • Landscaping

    A cozy dining area with a table set for two, overlooking greenery through large windows.

  • Lighting

    A person working at a reception desk in an office interior.

  • Television

    A cozy and modern living space featuring comfortable furniture and ample natural light.

  • Hallway

    A view of a well-lit hallway featuring doors on either side and carpet flooring.

  • Lounge

    A cozy lounge area featuring comfortable seating and soft lighting.

Penfield Place in Penfield, NY

Information last verified:

1700 Penfield Road, Penfield, NY 14526

For more information about senior living options: (844) 490-3973

4 from 42 reviews
5 stars
29
4 stars
3
3 stars
0
2 stars
1
1 stars
9

Overall Review of Penfield Place

Pros

  • pro The care at Penfield Place is wonderful and the staff are professional and well trained.
  • pro The staff are knowledgeable, kind, respectful, and go above and beyond for residents.
  • pro The OT and PT are excellent at motivating their clients and helping them regain function.
  • pro Meghan Fix is exceptional at advocating for residents and providing transparent communication.
  • pro The facility is small, renovated, and features clean, private rooms.
  • pro The nursing staff are awesome, with care and patience that are evident and appreciated.
  • pro The rehab program is active and goal-oriented, helping residents regain strength and independence.
  • pro The social services team communicates effectively and keeps families updated.
  • pro The facility is clean, bright, well maintained, and offers generous visiting hours.
  • pro The therapy staff are dedicated, skilled, and focused on patient progress.
  • pro Families feel supported by a compassionate and responsive care team.
  • pro Penfield Place feels like a caring, home-like community with engaging on-site activities.

Cons

  • pro One reviewer described Penfield Place as absolutely horrible, saying the nurses had no care for residents and sometimes left feces under their nails.
  • pro Another reviewer called the facility a joke, noting horribly lazy, disconnected, and unkind staff who neglected residents for hours.
  • pro A reviewer stated the place was a dark, dirty, outdated nursing home with a strong odor and meals that tasted inedible.
  • pro The administrative staff were described as rude, and aides were not helpful to residents.
  • pro Night staff were reported to ignore call bells and requests for assistance, contributing to safety concerns.
  • pro Several accounts criticized administrative and social-work communication, including incomplete Medicaid paperwork and lack of follow-through.
  • pro Dietary services were faulted for not meeting special needs and serving unappetizing meals, such as boiled hotdogs.
  • pro Some reviews claimed residents were left in wet or soiled garments for extended periods, indicating neglect by staff.

Review

Penfield Place is best suited for older adults who need short-term rehabilitation after a hospital stay or surgery and who want a small, home-like setting where therapy is prioritized and care plans are coordinated with attentive social support. This community shines for families seeking an advocate in discharge planning and ongoing communication, with private rooms and a renovated rehab wing that keeps the focus on recovery rather than impersonal routines. It is a good fit for those who value a intimate, community-centered environment where therapists and nursing staff know residents by name and residents can move through recovery with real accountability. Alternatives should be on the table for families prioritizing around-the-clock, high-acuity medical supervision, a larger, more corporate setting, or dining and amenities that lean more toward upscale expectations.

The core strength lies in rehabilitation delivery. PT and OT teams are repeatedly cited as motivating and highly skilled, with patients regaining mobility and independence faster than expected after fractures or surgeries. The care model emphasizes active therapy, not cookie-cutter sessions, and families consistently report meaningful progress, not mere attendance. Nursing staff, aides, and the therapy crew collaborate to keep therapy goals aligned with daily routines, and the on-site social work team, led by Meghan Fix, is highlighted as a steady, knowledgeable resource for planning, insurance questions, and transparent communication. The combination of a smaller footprint, private rooms, and a renewed rehab wing creates an environment where recovery is visibly tangible and where families feel included in the process.

Yet, there are persistent cautions that cannot be ignored. Night staffing and responsiveness surface in multiple reviews as points of concern, with anecdotes of delayed assistance and calls for pain management or essential care going unanswered. A subset of families describe an aging building aesthetic, lingering odors, and rooms that do not quite live up to the private-room ideal in all areas. Dietary experiences vary, with some residents and families reporting meals that are unappealing or ill-suited to special diets. Administrative friction also appears in select cases, including insurance paperwork and scheduling communications that did not meet expectations. These negatives are not universal, but they are real enough to necessitate careful due diligence before choosing Penfield Place, particularly for families with high overnight care needs or strict dietary requirements.

When the strengths are weighed against the drawbacks, the rehab-focused model at Penfield Place often offsets the concerns for a large segment of prospective residents. The most compelling argument in favor is the quality and intensity of therapy, backed by a team that tracks progress with clear goals and adjusts plans as recovery unfolds. The intimate, cohesive staff ecosystem supports continuity of care, reducing the “new staff, new plan” risk that can plague larger facilities. Private rooms and a bright, cleaner rehab wing contribute to comfort and dignity during a vulnerable recovery period. Transparent, proactive social work engagement, especially around discharge planning and insurance discussions, helps families feel informed and involved. In many families’ experience, Penfield Place delivers recovery trajectories that enable a return to home or a less acute level of care, which is precisely the practical objective for rehab-focused stays.

For families weighing next steps, particular attention should be paid to expectations about long-term living versus short-term rehab. Those needing steady, 24/7 nursing supervision with consistently rapid night responses may find the risk profile higher here than at larger facilities with more ample staffing. If the dining program or the overall ambience, the “hotel-like” expectations of some peers, are non-negotiable, exploring other communities could be prudent. Dietary compatibility, night-time care reliability, and the condition of the physical plant are legitimate criteria to test in tours and conversations. The prudent path is to verify current night-shift staffing patterns, request a sample menu, and insist on speaking with both therapy leaders and the social work team about a real, written plan for discharge, follow-up care, and expected timelines.

In the end, Penfield Place presents a practical, capable option for rehab-centered families who value hands-on therapy, clear communication, and a small, supportive community. The facility’s standout rehab results, private rooms, and advocacy-driven social work presence create a compelling case for choosing Penfield Place when the goal is to restore independence quickly and safely. The decision hinges on comfort with the level of overnight staffing, confidence in the dining and building environment, and the willingness to engage actively with administration and therapy teams. For those aligned with a rehab-first approach and confident in thorough due diligence, Penfield Place can be a reliable, even excellent, choice. For others whose priorities lean toward unwavering 24/7 nursing stability, grander facilities, or gourmet dining experiences, the search should continue elsewhere.

Features

Housing

  • 48 resident community capacity 48 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Greater Rochester International (9 miles away) Greater Rochester International (9 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Penfield Place in Penfield, NY offers a comfortable and convenient assisted living community for seniors. Our fully furnished apartments provide all the amenities needed for a worry-free lifestyle. Residents can enjoy their favorite shows on cable or satellite TV in the privacy of their own apartment, or engage in conversation with friends and neighbors in our inviting dining room.

Our dedicated staff is always available to assist with activities of daily living, such as bathing, dressing, and transfers. We offer 24-hour supervision to ensure the safety and well-being of our residents. Our mental wellness program is designed to promote cognitive health and emotional well-being.

Meals are prepared with special dietary restrictions in mind, ensuring that each resident receives proper nutrition tailored to their specific needs. Our restaurant-style dining allows residents to socialize while enjoying delicious meals.

Residents can take advantage of our various amenities and services, including a small library for leisurely reading, Wi-Fi/high-speed internet for staying connected with loved ones, and move-in coordination assistance for a smooth transition into our community. Outdoor spaces are available for those who enjoy spending time outside, while housekeeping services keep apartments clean and tidy.

We understand that staying active and engaged is important for overall well-being. That's why we offer resident-run activities as well as scheduled daily activities to cater to different interests and preferences. In addition, there are plenty of nearby cafes, parks, pharmacies, physicians, restaurants, transportation options, and theaters for residents to explore and enjoy.

At Penfield Place, we strive to create an inclusive community where seniors can live comfortably while receiving the care they need. Come visit us today!

Nearby Places of Interest

Pharmacies

  • Walgreens (0.3 miles)
  • Tops Pharmacy (0.6 miles)
  • Top's Markets (0.6 miles)
  • Wegmans (2 miles)
  • Wegmans (2 miles)
  • Walgreens (2.2 miles)
  • CVS Pharmacy (2.3 miles)

Restaurants

  • Perlo's Restaurant (0.9 miles)
  • Original Steve's Diner (2.1 miles)
  • McDonald's (2.3 miles)
  • Jeremiah's Tavern (2.3 miles)
  • Pittsford Pub (2.9 miles)
  • Aladdin's Natural Eatery (3 miles)
  • Donnelly's Public House (3.1 miles)

Transportation

  • Enterprise Rent-A-Car (1.2 miles)

Physicians

  • Rochester Ambulatory Surgery Center (RASC) (1.4 miles)
  • Clinical Renal Group (1.6 miles)
  • Elmwood Medical Associates PC (1.6 miles)
  • Lipson Cancer Center (1.6 miles)
  • Penfield Pediatrics (1.7 miles)
  • Penfield OB/GYN (1.7 miles)
  • Eyesite (2 miles)

Parks

  • Edmund Lyon Park (1.5 miles)
  • Perinton Park (2.5 miles)
  • Fellows Road Park (3.4 miles)
  • Tryon Park (3.6 miles)
  • Great Embankment Park (3.9 miles)
  • Cobbs Hill Park (4.6 miles)
  • French Road School Playground (4.7 miles)

Cafes

  • Tree Town Cafe (1.7 miles)
  • Neutral Ground Coffeehouse (3.1 miles)
  • Starbucks (4.2 miles)
  • New City Cafe (4.7 miles)
  • Starbucks (4.8 miles)

Theaters

  • AMC Webster 12 (4.9 miles)

Places of Worship

  • Artisan Church (5.4 miles)

Hospitals

  • Strong Memorial Hospital (5.6 miles)

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