The Grand Rehabilitation And Nursing At Pawling

Pros

• The staff at The Grand is welcoming, compassionate, and knowledgeable, creating a positive environment for residents.
• Many reviewers noted that the occupational and physical therapy programs are beneficial and well-executed.
• Overall communication from the administration and nursing staff has been praised by some families, particularly during challenging times.
• Several reviewers highlighted the cleanliness of the facility, contributing to a pleasant stay.
• Some residents had positive interactions with specific aides and therapists who took the time to listen and provide attentive care.
• A few families expressed satisfaction with their loved ones' progress in rehabilitation and recovery during their stay.
• One family member appreciated the responsiveness of the social worker, indicating supportive resources within the facility.
• Some reviews commended the meals provided at the facility, noting them as satisfactory or good.

Cons

• Many reviews highlight that the nursing staff is often unavailable, with instances of empty nurses' stations and long wait times for assistance.
• Several people reported poor communication from the staff, including unreturned phone calls and contradictory information from different personnel.
• There are accounts of inadequate care, such as residents sitting in soiled diapers for extended periods and being ignored despite calling for help.
• Some staff members were described as rude or inattentive, contributing to a negative experience for both patients and their families.
• There were serious concerns about safety, including instances of patients being left bleeding in hallways and inadequate responses to medical issues.
• The overall management of the facility has been criticized, with claims that it is poorly organized and dangerous for residents.
• Mixed reviews on cleanliness and meal quality indicate dissatisfaction with these essential aspects of care.

Review

The Grand Rehabilitation and Nursing at Pawling has elicited a wide range of feedback from residents and their families, revealing a complex portrait of care that includes both commendable efforts and significant shortcomings. While some individuals reported a positive experience, particularly concerning physical therapy (PT) and in-house dialysis, others voiced serious concerns about the overall quality of care. The stark contrast between experiences showcases ongoing challenges within the facility’s operations and staffing.

A prevalent theme among reviewers was the issue of understaffing, which left many patients waiting extended periods for basic care needs to be met. One family member recounted an alarming instance where their mother remained in soiled clothing for twelve hours before receiving assistance. This kind of neglect raises legitimate concerns about patient dignity and health, especially considering that call bells were ignored or turned off by aides who failed to follow through on their promises to return promptly. Another review echoed this sentiment by highlighting the absence of staff at critical points—such as nurses being nowhere to be found at the station—and asserted that inadequate response time for medication delivery was entirely unacceptable.

Several accounts detailed incidents where patients experienced dire situations without adequate medical attention. For example, one reviewer described an incident involving a friend who was left bleeding in the hallway and had to wait eight days for essential hospital tests despite urgent pleas from family members. Such delays not only signify poor management but could also have grave implications for patient safety and health outcomes. Another troubling report mentioned a resident experiencing tachycardia without clarification on its source after being severely injured during therapy.

Conversely, there were notable acknowledgments of compassionate care provided by certain staff members who made efforts to create a positive environment amidst the chaos. Some reviews highlighted individual caregivers who demonstrated dedication and empathy toward patients' needs. Others praised specific departments such as activities coordinators for their effectiveness in engaging residents through programming designed to enhance their well-being. Communication from some staff members received high marks; families expressed gratitude for consistent updates regarding loved ones’ conditions when communications channels functioned smoothly.

Despite these positive reflections, issues related to food quality also surfaced frequently in visitor comments—many residents reportedly found meals unsatisfactory or lacking variety, contributing further to frustration with their stay at The Grand Rehabilitation and Nursing facility. Those responsible for overseeing dietary provisions may need to reassess menus or meal preparation practices if they wish to improve residents’ experiences on this front.

Ultimately, reviews indicate that while The Grand Rehabilitation is capable of providing excellent rehabilitation services such as occupational therapy, it struggles significantly in areas like nursing responsiveness and general facility management. As expressed by various individuals whose loved ones stayed there, it becomes increasingly evident that improvements are urgently needed across multiple fronts—including better staffing levels, enhanced communication protocols between staffers and families, more attentive nursing practices, and attention to dietary needs—to restore trust among residents and their families while ensuring all patients receive adequate support during vulnerable times.

Parks

• Lakeside Park (0.5 miles)
• Thomas J Boyce Park (5.3 miles)
• Beekman Recreation & Park (6.4 miles)
• Sega Meadows Park (7.4 miles)
• voting at tymore Park (7.6 miles)
• Lynn Deming Park (8.1 miles)
• Youngs Field Park (9.2 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• Total Care Pharmacy (4.7 miles)
• Big Y Foods (9.3 miles)
• CVS Pharmacy (9.5 miles)
• Rite Aid (10.7 miles)
• Rite Aid (10.8 miles)
• CVS Pharmacy (11 miles)

Restaurants

• McKinney & Doyle Fine Foods Cafe (1.1 miles)
• Gaylordsville Diner & Restaurant (7.2 miles)
• The Old Oak Tavern (7.5 miles)
• Three Brothers Family Restaurant (9.2 miles)
• Chipotle Mexican Grill (9.3 miles)
• Biscotti's Ristorante (9.5 miles)
• Villa Nigrelli (9.5 miles)

Places of Worship

• Christ Church On Quaker Hill (2.5 miles)
• Sacred Heart Rectory (12.8 miles)

Physicians

• Care Mount Medical (2.6 miles)
• New Milford Family Practice (9.7 miles)
• New Milford Medical Gr (9.7 miles)
• Danbury Eye Physicians & Surgeons (10 miles)
• Physician Care (10 miles)
• Women's Healthcare of New Milford (10 miles)
• Candlewood Valley Pediatrics (10 miles)

Hospitals

• Harlem Valley Psychiatric Center (4.3 miles)
• New Milford Hospital, part of Nuvance Health (9.4 miles)
• Health Quest Urgent Care, part of Nuvance Health (12.7 miles)

Transportation

• Harlem Valley Metro North Station (4.3 miles)
• Metro North - Southeast Train Station (11.4 miles)
• Brewster Metro North Station (12.7 miles)

Cafes

• Starbucks (9.2 miles)
• Starbucks (11.9 miles)
• Wilson’s Bakery and Cafe (11.9 miles)
• Kent Coffee & Chocolate Co. (11.9 miles)