The Fountains at Millbrook

Pros

• Residents at The Fountains at Millbrook enjoy a warm and welcoming community where they feel comfortable and supported by the staff.
• Many families appreciate the friendly and professional nature of the staff, who go above and beyond to ensure a smooth transition for new residents.
• The property is beautifully maintained and offers spacious, modern living accommodations with various amenities for residents to enjoy.
• Social activities such as exercise classes, art lessons, and community events help foster a sense of belonging among residents.
• Families report that their loved ones experience increased happiness and comfort after moving to The Fountains, suggesting a positive overall atmosphere in the facility.

Cons

• The spouse felt like she was in prison for 18 months at The Fountains, becoming unhappy and depressed.
• There was often a bad smell in the lobby, indicating poor cleanliness standards.
• The RN in charge of the assisted living section exhibited domineering and unfriendly behavior, contributing to high staff turnover.
• Inexperienced nurses failed to administer insulin properly, leading to frequent hypoglycemia in residents.
• Pain relief medications were often withheld despite prescriptions stating they were to be given as needed (PRN).
• Patients were frequently sent to the ER without their permission, and the facility struggled to arrange their return.
• Meals were consistently deemed inedible, with residents relying on outside groceries for proper nutrition.
• Rent increases occurred five times over 18 months, almost doubling the initial cost without corresponding improvements in services.
• Overall value for cost was perceived as extremely low, with the facility seemingly prioritizing shareholder profits over resident care.
• Many complaints went unaddressed by staff, leading to persistent issues with care quality and transparency.

Review

The Fountains at Millbrook: A Mixed Bag of Experiences

The Fountains at Millbrook, a retirement community nestled in a scenic landscape, has garnered a wide range of reviews from residents and their families. While many praise the tranquil environment, friendly staff, and engaging activities offered to residents, others recount troubling experiences that paint a different picture. This juxtaposition raises questions about the overall quality of care and resources available within the facility.

For some families, like that of one reviewer whose spouse had lived at The Fountains for 18 months, the experience was far from positive. They reported feeling as though their loved one was imprisoned in an environment that contributed to her depression and unhappiness. Many felt that the care provided did not live up to expectations; after moving back home with a caregiver, they reported significant improvements in their spouse's mood and well-being. Issues such as cleanliness were also highlighted—specifically mentioning unpleasant odors in common areas.

The friendliness and professionalism of the staff received mixed feedback as well. While some described certain staff members as kind and attentive, others expressed frustration over encountering unprofessional behavior from nurses and management alike. One particularly damning critique focused on the nursing team’s inadequacies regarding insulin administration for diabetic patients—an alarming deficiency considering the serious implications of improper treatment. Additionally, claims surfaced about insufficient staffing levels leading to poor resident care and high turnover rates among competent personnel.

Dining options at The Fountains seemed to garner nearly universal disdain among those who critiqued them. Multiple reviewers lamented that meal quality was consistently poor—“inedible” even—with one noting that food delivered from another location arrived degraded by the time it reached residents’ plates. This led some families to resort to outside groceries just so their loved ones could eat properly—a stark contradiction given how much they were paying for perceived all-inclusive services.

Financial concerns echoed across reviews as well. Many individuals pointed out an alarming trend: significant rent increases during short tenures at the facility coupled with declining service quality. One reviewer voiced concern over relentless price hikes imposed by Watermark Retirement Communities—the ownership group—which left them struggling financially while they experienced diminishing returns on care quality.

On a more positive note, several current residents shared optimistic views about life at The Fountains. They noted ample opportunities for social interaction through community events like exercise classes, art lessons, and parties—activities designed not only for entertainment but also to foster camaraderie among residents. Newcomers appeared pleased with the spacious living arrangements offered in both independent cottages or apartments located within main buildings. With no upfront entrance fee required, potential residents expressed appreciation for this flexible rental model.

Ultimately, The Fountains at Millbrook is emblematic of complex choices facing families when seeking suitable living arrangements for aging loved ones; while some find comfort and joy within these walls under attentive management (like Ann), others caution against reliance on promises unfulfilled due to systemic issues concerning staffing shortages or inadequate training practices among caregivers. It is crucial for prospective residents and their families to weigh these contrasting testimonials thoroughly before making decisions that can significantly affect quality of life in later years.

This part of Millbrook, New York offers a variety of amenities that may be appealing to seniors looking for a peaceful and convenient place to live. The area boasts several restaurants ranging from Mexican cuisine at La Cazuela to traditional American fare at Charlotte's. Additionally, there are multiple pharmacies and medical facilities nearby including CVS Pharmacy and Health Quest Urgent Care Practice. For outdoor recreation, residents can visit Washington Park or James Baird State Park. Transportation options are also readily available with the Wassaic Train Station located just 7.8 miles away. Lastly, there are several cafes for socializing and places of worship for spiritual fulfillment such as Sacred Heart Rectory and Poughkeepsie United Methodist Church. Overall, this part of Millbrook provides a well-rounded community with access to essential services and opportunities for leisure activities.

Restaurants

• The Iron Furnace (2.9 miles)
• La Cazuela Mexican Res (4 miles)
• Babette's Kitchen (4.3 miles)
• La Puerta Azul (6.2 miles)
• Charlotte's (6.6 miles)
• Cousins MiniMarket (6.9 miles)
• The Lantern (7.3 miles)

Pharmacies

• CVS Pharmacy (4 miles)
• Top's Markets (8.2 miles)
• Total Care Pharmacy (8.4 miles)
• CVS Pharmacy (8.7 miles)
• Kent Apothecary (9.5 miles)
• Kent Station Pharmacy (9.5 miles)
• Walgreens (10.2 miles)

Physicians

• Dr.timell (4.1 miles)
• Hudson River Health Care (4.1 miles)
• Margaret Coughlan (4.4 miles)
• Hudson Valley Spine Care (8.1 miles)
• LaGrangeville Primary Care (8.3 miles)
• Anthony Pucek & Associates (8.3 miles)
• Health Quest Urgent Medical Care Practice, PC (8.4 miles)

Parks

• Washington Park (4.4 miles)
• voting at tymore Park (5.7 miles)
• James Baird State Park (7.5 miles)
• Thomas J Boyce Park (7.6 miles)
• Beekman Recreation & Park (7.7 miles)
• Lakeside Park (11 miles)
• Greenvale Park (12.1 miles)

Transportation

• Wassaic Train Station (7.8 miles)
• Harlem Valley Metro North Station (7.8 miles)

Hospitals

• Harlem Valley Psychiatric Center (8 miles)
• Health Quest Urgent Care, part of Nuvance Health (8.4 miles)
• Dr Bromley at Premier Podiatry of Hudson Valley (12.5 miles)
• Saint Francis Hospital and Health Centers (13.6 miles)
• Pitel Mark L Pc Dentist (13.6 miles)

Cafes

• Jeanie Bean & Family (8.8 miles)
• Wilson’s Bakery and Cafe (9.4 miles)
• Kent Coffee & Chocolate Co. (9.4 miles)
• Crafted Kup (12.7 miles)
• Golden Russet Cafe & Grocery (12.8 miles)

Places of Worship

• Sacred Heart Rectory (10.5 miles)
• Smithfield Presbyterian Church (11.3 miles)
• Poughkeepsie United Methodist Church (12.3 miles)
• Christ Church On Quaker Hill (13.1 miles)