Village Crest Center For Health & Rehabilitation in New Milford, CT
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19 Poplar Street, New Milford, CT 06776
For more information about senior living options: (844) 490-3973
The staff at Village Crest Rehab is very professional, caring, and compassionate. The PT/OT team is professional, courteous, and motivated. Village Crest provides excellent medical and rehabilitation care. The facility is extremely clean and well maintained. The food service offers a good variety with tasty options at every meal. The staff are accommodating and friendly, always ready to help. Nurses, aides, and therapists treat residents with kindness, respect, and genuine compassion. Village Crest is one of the nicest rehab facilities in the area. The front desk and administration are friendly and helpful, making visits pleasant. The rehabilitation team helps residents regain strength, with many patients reporting positive progress. Lauren, the social worker, is professional, competent, and compassionate. Visitors describe Village Crest as a warm, welcoming, and happy place.
They describe the facility as understaffed, with CNAs overloaded with patients, which compromises care. They say the food is inconsistent and sometimes terrible. They report there is not enough physical therapy available to support recovery. They note the room phone does not work and complaints often go unanswered. They characterize the facility as filthy and unsanitary. They state nurses and other staff are not consistently attentive, with delays in follow-up. They accuse the administration of being unresponsive and problematic with billing or refunds. They warn others not to go there, with some reviews saying "Do not go there" and giving zero stars.Village Crest Center For Health & Rehabilitation in New Milford is best suited for seniors seeking focused short-term rehabilitation after surgery, stroke, or a period of illness, with a strong emphasis on tangible therapy gains and a comforting, family-like care environment. The facility consistently earns praise for a clean, welcoming atmosphere and a therapy program that many residents credit with meaningful mobility improvements. When rehabilitation is the primary objective, this community stands out for turning incremental recovery into real, markable progress and for staff who convey competence alongside genuine care.
That said, families should explicitly consider alternatives if administration reliability or long-term, around-the-clock oversight are top priorities. A portion of the reviews highlights issues with under-staffing, inconsistent responsiveness from office staff, and financial or discharge-related frustrations. For families whose loved one requires sustained, highly coordinated medical management beyond rehab, or who demand uninterrupted administrative clarity and billing transparency, a different option may be more prudent. The decision should hinge on whether the rehab-centric strengths can carry the day and whether administrative gaps can be managed.
The strongest pro is the caliber of the therapy team. PT and OT staff frequently receive high praise for professionalism, motivation, and a focus on getting patients back to independence. Nursing and aides are repeatedly described as caring and approachable, with the front desk and social workers often singled out for their helpful, compassionate demeanor. Cleanliness and a pleasant physical setting reinforce a reassuring environment where residents and families feel treated with respect. When therapy is driving recovery, these elements meaningfully offset some operational shortcomings and create notable, positive experiences for many residents.
Yet, certain cons recur across reviews and must be weighed carefully. Under-staffing can translate into delays in assistance and, in the most troubling cases, uneven attention to patients' daily needs or delays in essential care. Food quality is described as variable, with some meals well-liked and others forgettable, and there are occasional critiques of limited availability of specific rehabilitative or medical services, especially on weekends or after hours. In a setting where families count on timely support and consistent care plans, these gaps can erode confidence and complicate discharge timing, even as therapy success stories persist.
The emotional climate is a distinctive strength: staff members are often described as warm, considerate, and personally invested in residents. Families repeatedly note that staff treat patients like family, with many testimonials highlighting kindness, patience, and proactive communication. Several social workers and case managers earn particular praise for their competence and compassion, helping families navigate complex medical decisions and care planning. However, administrative inconsistencies - ranging from scheduling and communication lapses to disputes over billing or discharge arrangements - temper that warmth and create a mixed experience for some families, especially when a loved one's needs extend beyond rehab.
In sum, Village Crest delivers reliably strong rehabilitation outcomes within a caring, well-maintained setting. It is a practical, viable choice for families prioritizing PT/OT-driven recovery and a welcoming, respectful culture. The decision hinges on tolerance for the noted administration and staffing gaps. For those who can live with occasional administrative friction in exchange for superior therapy and a genuinely compassionate staff, Village Crest remains a compelling option. For others, particularly where ongoing medical coordination, consistent service levels, or transparent financial practices are non-negotiable, it is prudent to compare alternatives and visit with specific questions about staffing coverage, therapy schedules, and discharge planning before committing.
95 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Village Crest Center for Health & Rehabilitation is an assisted living community located in New Milford, CT. Our community offers a range of amenities to enhance the comfort and enjoyment of our residents' daily lives.
For relaxation and self-care, we have a beauty salon where residents can pamper themselves, as well as a fully furnished garden where they can enjoy the outdoors. Our fitness room and wellness center are available for residents to stay active and maintain their physical health.
We provide various entertainment options with a gaming room and small library for recreational activities. Residents can also enjoy watching their favorite shows with cable or satellite TV in their own private rooms. In addition, there is Wi-Fi/high-speed internet available throughout the facility.
Dining at our community is restaurant-style, providing delicious meals prepared by our staff. We accommodate special dietary restrictions to ensure that all residents' needs are met. The dining room provides a comfortable space for socializing while enjoying meals together.
Our care services are designed to support our residents' needs around the clock. We have a 24-hour call system and supervision to ensure their safety and wellbeing at all times. Trained staff members are available to assist with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure proper administration.
Transportation services are available both within the community and outside for non-medical purposes, including transportation arrangements for doctors' appointments. Move-in coordination assistance is offered to make the transition into our community as smooth as possible.
To keep our residents engaged and entertained, we offer a variety of activities on a regular basis. These include fitness programs, resident-run activities, planned day trips, and scheduled daily activities organized by our dedicated staff members.
Nearby amenities add convenience for our residents' daily needs with cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals in close proximity.
Overall, at Village Crest Center for Health & Rehabilitation, our goal is to provide a comfortable and supportive community where our residents can thrive and enjoy their retirement years.
This part of New Milford, Connecticut offers a convenient location with various amenities nearby. The area features New Milford Hospital, pharmacies like CVS and Rite Aid, as well as a range of dining options including Three Brothers Family Restaurant and Chipotle Mexican Grill. There are also several parks for leisure activities such as Youngs Field Park and Lovers Leap State Park. For medical needs, there are physician practices like New Milford Family Practice and Women's Healthcare of New Milford in close proximity. Additionally, transportation is easily accessible with the Harlem Valley Metro North Station just 9.2 miles away. Overall, this neighborhood provides a mix of healthcare facilities, recreational opportunities, dining options, and transportation access making it an appealing choice for senior living.
Village Crest Center For Health & Rehabilitation is located at 19 Poplar Street, New Milford, CT 06776 in Litchfield County, Connecticut
Village Crest Center For Health & Rehabilitation on seniors.fyi includes 15 photos including images showing trees, interior, building, landscaping, decor, rug, entrance, wall art, and more.
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Outdoors
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Living Room
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Architecture
Trees
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Exercise Equipment
