Victoria Home

25 North Malcolm Street, Ossining, NY 10562

For more information about senior living options: (844) 490-3973

4.2 from 5 reviews
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Skilled Nursing Facility

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    Overall Review of Victoria Home

    Pros

    • pro The reviewer regards Victoria Home as an exceptionally good elder care home with no better option.
    • pro The attention to detail, quality of staff, love, food, and especially the staff's daily enthusiasm are praised.
    • pro The reviewer calls Victoria Home a godsend and expresses deep gratitude for finding it.
    • pro Victoria Home is described as a godsend to the reviewer's mom during recovery from a hip replacement.
    • pro The admissions process was handled thoughtfully by social worker Nancy, who explained documents and answered questions.
    • pro The staff are welcoming and accommodating, going the extra mile to ensure residents' comfort and needs are met.
    • pro The facility has a grand mansion-like appearance and feels home-like.
    • pro The facility keeps residents active and engaged, offering many entertaining activities.

    Cons

    • pro They believed someone at the facility helped themselves to the mother's wedding ring and that it disappeared.
    • pro They felt the facility denied culpability and that a staff member likely stole the heirloom, undermining trust.
    • pro They described the end-of-life care as not what they imagined and haunted by that memory.
    • pro They asserted the home showed a lack of respect by not contacting them to apologize or acknowledge the missteps.
    • pro They claimed staff could be cruel, deceptive, and hostile toward the elderly, especially regarding belongings.
    • pro They argued that management should regularly check in with families to improve care, staffing, and emotional support.

    Review

    Victoria Home has meant very different things to the same family, depending on the moment and the memory in question. For one writer, the experience began with a hopeful belief that this would be a place of safety, attentiveness, and genuine care for a beloved mother in her final days. Those days did not unfold as imagined. The writer recalls a painful decline and a sense of betrayal that lingered long after. The mother's wedding ring, a constant on her hand, vanished while she lay frail and largely unable to act for herself. The ring's disappearance was not simply a loss of jewelry but a wound tied to trust and memory. The writer believes someone inside the facility took what was not theirs, an act of theft that compounds the sorrow of already difficult end-of-life moments. This belief is not presented with certainty alone; it is framed as a conviction born from the writer's intimate knowledge of their mother's condition and the circumstances surrounding the missing heirloom. The pain from that incident remains unshaken, shaping a lasting impression of an institution that should have supported a family in crisis but instead left them grappling with questions and a sense of disrespect.

    In the same voice, the writer argues for accountability and systemic improvements. They emphasize that the people who manage and staff elder care facilities have a responsibility to stay engaged with families, to understand the specific needs - medical and emotional - of each resident, and to address gaps in staffing, care, and services. The appeal is for regular, sincere check-ins with families to discuss what could have been done better and, crucially, to ensure the resident's quality of life is prioritized in a way that respects both medical realities and personal histories. The writer's memories of the end-of-life period are a fount of pain and sorrow, a reminder that even with the best intentions, missteps can leave a family feeling overlooked. The call is for heartfelt outreach, an apology where warranted, and a professional recognition that the care of a loved one extends beyond clinical tasks to the dignity and comfort of those who bear the emotional burden of loss.

    Against this backdrop of grief and critique sits a very different, glowing portrait of Victoria Home. Another set of experiences speaks of an 87-year-old mother who has lived there since March 2019, first for rehab after a fall and then for comfort as life draws toward its final chapters. In this account, there is no sign of regret or longing for more - the writer declares, without hesitation, that there is "absolutely no better elder care home." The emphasis here is on the daily realities that lift a facility above the rest: meticulous attention to detail, high-quality staff, genuine love, nourishing food, and an infectious enthusiasm for life that permeates the community. The home is described almost as a miracle to the family, a place that feels like a blessing rather than merely a service provider. The writer characterizes Victoria Home as a rare gem, a sanctuary that the family feels fortunate to have discovered and to which they remain grateful.

    The positive voice highlights specific people and practices that set Victoria Home apart. A pivotal moment in this experience was the admission process, guided by the social worker Nancy, who took time to sit with the family, review documents, explain each item, and answer questions rather than simply pushing forms at them. This careful, human approach stood in marked contrast to what the writer has seen elsewhere, where paperwork is rushed and impersonal. The staff's warmth extended beyond the admissions day; the family was consistently greeted by people who knew their names and the resident's needs, creating a sense of belonging and continuity. Administrative staff were not distant or detached; they stayed late when necessary, and their willingness to engage and assist was seen as part of the fabric of the home's culture.

    In addition to the personal connections, the environment itself was praised. The facility's grand, mansion-like appearance contributed to a home-like atmosphere that contrasted with the clinical feel many nursing homes carry. Residents were kept active and engaged, with a steady stream of enjoyable activities that suggested a vibrant, caring community rather than a passive, routine one. The staff's attentiveness extended to the emotional and logistical realities of dementia care, with the writer noting that the team's understanding of Alzheimer's and dementia was paired with practical support for managing daily challenges. When it was time for the mother to be discharged from rehab, the decision was tinged with sadness, not relief, because the bond with the staff and the family's trust in their care had grown strong.

    Even in the context of a challenging health trajectory, the positive account emphasizes the personal growth and practical knowledge the family gained from the staff. Observing the care team offered the writer insights and practical strategies for working with a loved one who has dementia, including how to navigate days that blur medical realities with emotional needs. The gratitude expressed is profound: the care provided helped the mother recover from a hip issue during rehab, and the experience left the family with a sense of hope and appreciation for the way Victoria Home embraced its responsibilities. It is a testament to a compassionate model of elder care where clinical progress and emotional support are intertwined, and where the staff's commitment translates into meaningful improvements in the resident's quality of life.

    Taken together, these narratives reveal a complex picture of Victoria Home: a place capable of extraordinary compassion and effective care, and at the same time a setting where terrible distress and alleged misuse can happen, leaving lasting trauma for families. The contrasting experiences underscore a core truth about elder care - that it is not monolithic. The facility can be a sanctuary that offers safety, dignity, and meaningful engagement, while also carrying the weight of unresolved incidents that touch deeply on trust and memory. The call to action remains clear: to honor the whole person - physically, emotionally, and relationally - by ensuring transparent communication with families, addressing concerns promptly, and continually striving to align care with the individual histories and needs of every resident. In the end, Victoria Home is remembered for both the pain of a difficult farewell and the gratitude for compassionate, capable care that helped a mother heal, cope, and live with dignity during a challenging period.

    Features

    Housing

    • 49 resident community capacity 49 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Westchester Cty (11 miles away) Westchester Cty (11 miles away)

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Victoria Home in Ossining, NY is a fully furnished assisted living community that offers a variety of amenities and care services to meet the needs of its residents. The community provides comfortable living spaces with cable or satellite TV, a dining room, and Wi-Fi/high-speed internet for entertainment and connectivity. There are also outdoor spaces and a small library for relaxation and leisure activities.

    The care services at Victoria Home include 24-hour supervision to ensure the safety and well-being of residents. Trained staff members are available to provide assistance with daily activities such as bathing, dressing, and transfers. They also offer specialized care for those with diabetes, including meal preparation and medication management. Mental wellness programs are available to promote emotional well-being.

    Dining at Victoria Home caters to special dietary restrictions, ensuring that residents receive nutritious meals that fit their specific needs. The community also encourages resident involvement by offering resident-run activities and scheduled daily activities to keep residents engaged and active.

    Victoria Home is conveniently located near several parks, pharmacies, physicians, restaurants, and transportation options, making it easy for residents to access necessary services and enjoy nearby amenities.

    Overall, Victoria Home in Ossining, NY is a welcoming assisted living community that provides comprehensive care services along with various amenities to create a comfortable and fulfilling environment for its residents.

    Nearby Places of Interest

    Restaurants

    • The Boathouse (0.3 miles)
    • Sing Sing Kill Brewery (0.4 miles)
    • 3 Westerly Bar and Grill (0.5 miles)
    • DD's Diner (0.5 miles)
    • The Blue Pig (3.2 miles)
    • McDonald's (4.9 miles)
    • McDonald's (5.8 miles)

    Physicians

    • North Star Medical Group (0.3 miles)
    • Caremount Medical (2.1 miles)
    • Advanced Dermatology, PC (2.2 miles)
    • WMCHealth Physicians Advanced Imaging Center Nuclear Medicine (6.3 miles)
    • Palisades Pediatrics (6.4 miles)
    • Scott Sanders, MD Dermatology (6.4 miles)
    • Medical Arts Building (6.6 miles)

    Pharmacies

    • Walgreens (0.4 miles)
    • CVS Pharmacy (1 miles)
    • CVS Pharmacy (1.3 miles)
    • CVS Pharmacy (2.8 miles)
    • Rite Aid (5.1 miles)
    • CVS Pharmacy (5.2 miles)
    • Walgreens (5.2 miles)

    Transportation

    • Metro North - Ossining Train Station (0.5 miles)
    • Croton-Harmon Amtrak Station (2.2 miles)
    • Chappaqua Train Station (4.7 miles)
    • Metro North - Tarrytown Train Station (6.1 miles)
    • Cortlandt Metro North Train Station (6.4 miles)
    • Metro North - Mount Kisco Train Station (7.7 miles)
    • Valhalla Metro North Station (7.9 miles)

    Parks

    • Louis Engel Park (0.6 miles)
    • Croton Point Park (2.2 miles)
    • Senasqua Park (3 miles)
    • Croton Landing Park (3.3 miles)
    • Rockland Lake State Park (3.8 miles)
    • Nyack Beach State Park (3.8 miles)
    • Rockefeller State Park Preserve (3.9 miles)

    Cafes

    • Boxer Donut & Espresso Bar (5.8 miles)
    • Art Cafe Of Nyack (5.9 miles)
    • Coffee Labs Roasters (6.1 miles)
    • Starbucks (8.6 miles)
    • Starbucks (9 miles)
    • Starbucks (9.1 miles)

    Hospitals

    • VA Hospital at Montrose (6.1 miles)
    • Helen Hayes Hospital (7.2 miles)
    • Northern Westchester Hospital (7.6 miles)
    • Northern Westchester H (8.8 miles)
    • Hudson Valley Hospital Center (9 miles)

    Theaters

    • AMC Palisades 21 (6.6 miles)
    • Nanuet STM 12 & RPX (9.2 miles)

    Places of Worship

    • Presbyterian Church Of Mt. Kisco (6.9 miles)

    Frequently Asked Questions

    Where is Victoria Home?

    Nearby Communities

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