Degraff Memorial Hospital-Skilled Nursing Facility

Pros

• The employees and volunteers at the facility created a positive environment, significantly enhancing the experience.
• The staff members were described as very kind, contributing to a comfortable recovery after knee replacement surgery.
• The rooms were clean and well-maintained, making for a pleasant stay.
• The food provided was found to be good, adding to the overall satisfaction of the residents.
• There was appreciation for the therapy and activities offered at the facility, which played a vital role in recovery.

Cons

• The skilled facility at DeGraff Hospital was absolutely horrible, and the reviewer would not recommend it to anyone.
• The reviewer felt their mom was often ignored during her stay.
• There is insufficient staff at the facility, leading to long wait times for assistance after hitting the buzzer.
• The treatment of the elderly at the facility is perceived as horrible.
• The facility needs to address staffing issues for better care.

Review

The experiences shared about two different rehabilitation and care facilities highlight the stark contrasts between a positive stay at one institution and a disheartening experience at another. These narratives shed light on critical factors that can significantly impact the quality of care received by patients, especially within the elderly demographic.

One family expressed profound relief upon discovering a nurturing environment for their parent after a distressing experience in a prior facility. They noted that while no place is without its imperfections, the overwhelming warmth and dedication of the employees and volunteers made all the difference. Support staff, therapists, and aides were noted for their commitment to providing personalized care, ensuring that their loved one felt attended to during their stay. The presence of engaging activities further enhanced this positive atmosphere, allowing patients to connect socially while they went through rehabilitation.

In contrast, another narrative tells a troubling tale from DeGraff Hospital where an elderly mother was transferred to a skilled nursing facility following her rehabilitation. The family's sentiments reflected deep dissatisfaction with the care provided there. They found it alarming how often their mother seemed to be ignored; instances of delayed responses when pressing call buttons became frequent occurrences. In one instance, they recounted waiting for over an hour and a half before assistance arrived—an unacceptable delay that raises serious concerns regarding patient safety and satisfaction in such settings.

While there were glimpses of good staff members within this facility, it became evident that staffing shortages significantly hampered overall care quality. The family observed that despite some compassionate caregivers striving to do their best under challenging circumstances, they simply could not meet the needs of all patients effectively due to inadequate staffing levels. This shortage not only affected timely responses but also diminished the potential for strong relationships between caregivers and residents—a key component in effective caregiving.

The treatment of elderly individuals emerged as a pressing issue throughout the review. The family’s concerns echoed numerous accounts shared by others who have navigated similar spaces with loved ones requiring specialized attention or long-term care. The feeling that many older adults are treated as if they are invisible or secondary often permeates such environments and raises ethical questions about how society values its senior citizens.

In juxtaposing these two experiences, it's vital to underscore the essential role of competent staff in healthcare facilities dedicated to rehabilitation and skilled nursing. One facility succeeded by fostering an environment characterized by kindness, attentiveness, and active engagement among patients—factors crucial for healing both physically and emotionally. On the other hand, systemic issues at DeGraff Hospital's affiliated skilled nursing center emerged as significant barriers to delivering optimal care.

Ultimately, these reviews serve as powerful reminders of what many families face when seeking suitable environments for recovery or prolonged care for their loved ones. To ensure quality standards across healthcare facilities—especially those caring for vulnerable populations like seniors—there must be continued dialogue about resource allocation and staffing models designed specifically around patient needs versus institutional requirements. Only then can we hope for more consistent excellence in elder care across communities.

Hospitals

• Degraff Memorial Hospital (0 miles)
• Millard Fillmore Suburban NICU (7 miles)
• Millard Fillmore Suburban Hospital (7 miles)
• Erie County Medical Center (7.1 miles)

Restaurants

• Dwyers Irish Pub (0.8 miles)
• McDonald's (2.1 miles)
• Lumberjack's Patio Grill (2.2 miles)
• My Tomato Pie (2.2 miles)
• Gray's Place (2.9 miles)
• Carrabba's Italian Grill (2.9 miles)
• IHOP (3.4 miles)

Parks

• North Tonawanda Gateway Park (0.8 miles)
• Ellicott Creek Park (1.8 miles)
• Marios Park (5.2 miles)
• Beaver Island State Park (6.7 miles)
• South Long Park (7.1 miles)

Pharmacies

• Walgreens (0.8 miles)
• Wurlitzer Family Pharmacy (0.8 miles)
• Rite Aid (1 miles)
• Top's Markets (1.2 miles)
• Tops Pharmacy (1.9 miles)
• CVS Pharmacy (1.9 miles)
• Rite Aid (1.9 miles)

Physicians

• Fichte Endl & Elmer Eyecare (2.1 miles)
• Northtowns Medical Group PC (2.7 miles)
• Dr. Mark Rodman (2.9 miles)
• Amherst Medical Associates (3 miles)
• Kenmore Family Medicine (3.4 miles)
• Suburban Psychiatric Associates (3.9 miles)
• Gastroenterology Associates (4.5 miles)

Cafes

• Wegmans Food Markets (2.3 miles)
• Tim Hortons (2.6 miles)
• Panera Bread (2.7 miles)
• Starbucks (2.9 miles)
• Tim Hortons (3.3 miles)
• Tim Hortons (4.1 miles)
• Starbucks (4.2 miles)

Places of Worship

• Newman Center at UB (3.6 miles)
• The Chapel (6.1 miles)

Theaters

• AMC Maple Ridge 8 (3.6 miles)