Degraff Memorial Hospital-Skilled Nursing Facility in North Tonawanda, NY
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445 Tremont Street, North Tonawanda, NY 14120
For more information about senior living options: (844) 490-3973
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The staff are friendly, responsive, and caring. The environment is clean, comfortable, and well maintained. The rooms are large, clean, and bright. Physical therapy and occupational therapy are of high quality. The staff treat residents like family and show compassionate care. The facility offers ongoing activities and a positive, active atmosphere. The food is good.
They will not get nutritious meals and they will not be cared for. Things are stolen, staff lie in patients' beds, and neglect them. Residents are showered only once a week. This place is an absolute disaster and should be shut down. The food was very bad. The CNAs could do better in helping with personal care. The rehab unit is subpar, with unprofessional staff and poor communication (discharge planning lacking). The facility does not return calls and cannot provide rehab records. The staff are too few to meet residents' needs, and buzzer calls go unanswered for long periods. Residents experience bad care, bruising, leaving marks, and neglect.Degraff Memorial Hospital-SNFs in North Tonawanda is best suited for residents who need short- to mid-term rehabilitation and for families that prioritize hands-on therapy, a warm caregiving culture, and a clean, courteous environment. When therapy teams are fully engaged, the facility can deliver meaningful progress, and several observers note that rooms are spacious, well maintained, and that daily life includes regular activities that help residents feel engaged. For families seeking a place where therapists and aides routinely treat residents with kindness and dedication, this SNF can be a workable option, especially for those who want a hospital-linked setting with a clear path back home.
Those who should consider alternatives are families who cannot tolerate uncertain responsiveness, uneven meal quality, or gaps in discharge planning. A recurring refrain among reviews highlights concerns about nutrition, with meals not meeting expectations and occasional reports of neglect or delayed assistance. The pattern of calls and requests not being returned also surfaces repeatedly, along with complaints about short-staffing and inconsistent aide coverage. For anyone who must rely on a consistently high level of supervision, prompt communication, and predictable daily routines, these issues weigh heavily against a favorable verdict.
On the plus side, several reviewers single out the compassionate, patient, and professional demeanor of many staff members. When therapy is available, physical and occupational therapy can be strong, and families repeatedly commend the dedication of caregivers and therapists who treat residents like family. The facility's environment - bright rooms, generally clean spaces, and visible activity calendars - contributes to a sense of normalcy and dignity for residents who respond to structured daily life. In some cases, the rehab experience has produced tangible gains, reinforcing the value of ongoing, attentive therapy as a core strength of the community.
Yet the significant downsides cannot be ignored. Nutrition quality and consistency are notable concerns, and several accounts describe subpar meals and a lack of individualized dietary attention. Staffing fluctuations and delayed response times undermine safety and comfort, leaving residents waiting for assistance during mobility challenges or urgent needs. Communication gaps extend beyond front-desk obstacles to the rehab unit itself, with anecdotal reports of poor discharge planning, abrupt transitions, and insufficient input from families when moving from hospital to skilled care or when setting post-acute goals. A few reviews also mention unprofessional conduct and discourteous interactions, which erode trust in the care team even when many staff members are genuinely caring.
The key question for families is whether the positives - effective rehab when resources are available, genuine kindness from many staffers, and a clean, active environment - can outweigh the recurring negatives. For residents whose needs align with a robust, therapy-forward approach and who can benefit from a vigilant family advocate, the pros may offset the cons when staffing is stable and communication channels are kept open. Conversely, for those with high dependence on consistent meal service, constant bedside responsiveness, and meticulous discharge coordination, the cons will likely dominate and motivate exploration of other options.
Practical next steps are essential. If this facility remains under consideration, request a tour focused on the rehab unit, speak with multiple frontline staff about typical shift coverage, and ask for a clear, written plan for meals and dietary oversight. Insist on meeting a discharge planner or social worker to review post-acute options, and request a direct line of communication with the nurse manager or administrator. Before deciding, verify current staffing levels, review recent inspection or quality-of-care indicators, and, if possible, talk to several families with residents in the SNF to gauge consistency over time. With deliberate, proactive engagement, the decision can center on whether the rehabilitation strengths and caring staff meet the family's priorities, or whether other options will better align with expectations for nutrition, responsiveness, and discharge clarity.
80 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Buffalo Niagara International (9 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Degraff Memorial Hospital-Skilled Nursing Facility in North Tonawanda, NY is a well-equipped and modern assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The facility boasts a beauty salon, allowing residents to indulge in self-care and grooming. Residents can also enjoy their favorite TV shows with cable or satellite TV services provided.
Transportation is made convenient with community-operated transportation available for outings and appointments. A computer center is available for residents to stay connected with loved ones or pursue personal interests online. The dining room offers restaurant-style dining, where residents can enjoy delicious and nutritious meals prepared by skilled staff members.
The facility is fully furnished, ensuring that residents have everything they need for a comfortable stay. For recreation, there is a gaming room, small library, and outdoor space where residents can relax and socialize. Housekeeping services are provided for convenience.
Residents' health and wellness are prioritized with various care services offered. These include assistance with daily activities such as bathing, dressing, and transfers. Medication management ensures that residents receive their prescribed medications on time. A mental wellness program is available to support residents' emotional well-being.
Special dietary restrictions are accommodated, including diabetes diets and other specific dietary needs. Move-in coordination assists new residents in settling into their new home seamlessly. Wi-Fi/high-speed internet connectivity allows residents to stay connected digitally.
Residents can easily access nearby amenities such as cafes, parks, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals – providing convenience in terms of entertainment options as well as medical needs.
Overall, Degraff Memorial Hospital-Skilled Nursing Facility in North Tonawanda, NY offers a comfortable assisted living community with top-notch amenities and care services to cater to the unique needs of each resident while fostering an engaging and fulfilling lifestyle.
Degraff Memorial Hospital-Skilled Nursing Facility is located at 445 Tremont Street, North Tonawanda, NY 14120 in Niagara County, New York
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Interior
Rehabilitation
