The Grand Rehabilitation And Nursing At South Poin in Island Park, NY
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Information last verified:
One Long Beach Road, Island Park, NY 11558
For more information about senior living options: (844) 490-3973
The Grand’s staff were attentive, caring, and dedicated to residents. Samantha DiClemente, the Director of Social Work, consistently resolves issues and is greatly appreciated by families. Janice Baldwin, the unit nurse manager and concierge, is excellent and compassionate. The rehabilitation team, including Erik and Ariana, were skilled, patient, and helped residents improve. Marie Opont shows unconditional respect, loyalty, kindness, and compassion toward her patients. The social workers Megan, Samantha, and Frank are dedicated advocates, keeping families informed and involved. The front desk and concierge team are excellent, kind, and efficient. The Grand at South Point is a wonderful facility with a caring, professional staff. Families feel safe and well cared for, thanks to the staff’s warmth and dedication. The overall environment is clean, well maintained, and filled with staff who genuinely care.
The place is described as a house of horrors, with very few nurses and aides being good and most staff not caring. Very few nurses and aides were good; most of the staff were not. The doctors at this place cannot be real doctors; one doctor allegedly said “who knows?” when asked a question. The rash under the breast was treated with cream or powder and was described as cancer. The patient had a seizure and was rushed to the hospital, but at the hospital there was no trace of seizure medicine, though she was supposed to be on it. She endured extreme pain and screaming, and staff did not help; she was given only Tylenol and placed in Comfort End of Life. A staff member reportedly told the family that the sister asked for ice cream and, when the staff left to see other patients, she passed away. Mice and rat droppings were found on the floor and on the patient’s shoes. This facility should be shut down and some staff should be jailed. For a long-term stay, the facility should be avoided; it is dirty, the staff is overwhelmed, and medications were not consistently given. The second floor is dirty with urine-stained floors, unkept rooms, rodent holes, and bugs crawling around. The administrator (Frank) was accused of lying, and Samantha the head of social work was described as the worst person in the building. Some nurses are extremely nice, but others are very nasty; families should fear for their loved ones. The facility is filthy, the food is inedible, and most of the staff is uncaring.The Grand Rehabilitation and Nursing at South Point is best suited for families prioritizing rehabilitation with real, ongoing staff engagement and a faith‑friendly, community feel. When a loved one needs sub-acute rehab or a bridge to longer care, this campus often delivers tangible mobility gains, driven by a robust therapy team and a social-work program that keeps families informed and involved. The facility earns trust from families who value consistent communication, accessible leadership, and a sense that the care team treats residents like family. It can be a compelling choice for those who want regular progress updates, integrated spiritual supports, on‑site salon services, and a front‑line team that is praised for warmth and accessibility. In short, for rehab-driven goals and family‑centered care, The Grand can be a strong fit, provided the environment remains responsive and well‑supervised.
Those weighing alternatives should note that this community is not for every family, particularly those seeking near‑perfect cleanliness and flawless daily operations. A substantial number of reviews paint a troubling contrast: outbreaks of filth on some floors, rodent droppings, and rooms that feel neglected. Several families recount inconsistent medication administration and delayed responses to pain or medical needs, and a few accounts describe rough or disrespectful treatment by some aides. For families with highly sensitive expectations around patient rights, zero tolerance for lapses in basic hygiene, or unwavering staffing stability, it is prudent to explore other options first or to insist on concrete assurances about staffing levels, floor assignments, and ongoing quality oversight before committing. Dementia care and long‑term residence on certain floors also appear to demand careful scrutiny.
The strongest positives center on the rehab and social-support pillars. Therapists and nursing teams are repeatedly praised for skill, patience, and dedication. Comments highlight Erik and Ariana in physical therapy, Samantha DiClemente and Meghan Holman in social work and case management, and Janice Baldwin as a reliable, reassuring unit leader who knows how to navigate families’ questions. Families consistently note that care teams, from front desk staff to nursing supervisors, can be extraordinarily attentive when the facility is functioning at full strength. The social-work department earns particular admiration for keeping families in the loop with updates, care assessments, and practical support, often on a weekly cadence, while the Amber ward and other units showcase strong interdisciplinary collaboration. The presence of faith-based offerings, a weekly prayer group, and regular Eucharistic services adds a meaningful layer for residents and families who value spiritual care.
Yet the cons cannot be dismissed, and they are not uniformly distributed across the campus. Many reviews flag cleanliness issues on upper floors, inconsistent housekeeping, and occasional disorganization that affects daily routines. Reports of missing clothing, mislaid medications, and delayed care planning contribute to a perception that some shifts are under pressure or understaffed. Several families express profound concern about patient safety, citing falls or rough handling, and a substantial minority describe administrators or frontline staff as unresponsive or discordant with family expectations. The facility’s aging infrastructure on some floors and a few comments about food quality and temperature further complicate the overall impression, particularly for residents who will spend extended periods there.
In weighing pros against cons, the most convincing argument for The Grand rests on rehab momentum and family‑centered communication. When the rehab teams are aligned, residents tend to show meaningful gains in strength and balance, and families report reassurance from regular progress calls, transparent care plans, and direct access to clinicians through trusted social workers. The presence of a proactive administrator and a well‑staffed front desk team contributes to a sense of reliability, especially for families juggling busy schedules and geographic distance. The spiritual programs, onsite amenities, and transport support are meaningful complements that create a sense of continuity and dignity for residents progressing through recovery or living with chronic needs.
Practical guidance for families considering this community should start with a thorough, floor‑level tour, insisting on access to the 2nd and 3rd floors where dementia care and more acute rehab typically occur. Speak with the social worker team (Meghan Sullivan and Samantha DiClemente are repeatedly cited as trusted contacts), request a current care plan, and ask to observe a care conference or progress update. Clarify med administration routines, fall prevention protocols, and response times on each shift. Meet with Janice Baldwin, the unit nurse manager, and gauge how she handles family questions and urgent concerns. Finally, probe the dining service for temperature and menu variety, and ask about ongoing housekeeping schedules; request a concrete plan for any floor with a history of cleanliness concerns. Do not rely on appearances alone, pressure-test the facility’s real‑time responsiveness.
Ultimately, The Grand at South Point can be a compelling choice for families whose primary goal is effective rehabilitation delivered in a supportive, community‑oriented setting, with strong social-work advocacy and accessible leadership. It is less suitable for those who cannot tolerate inconsistent cleanliness, sporadic med administration, or uncertainty about staff behavior and floor‑to‑floor service levels. With careful due diligence, including a comprehensive tour of all floors, confirmation of staffing patterns, and clear expectations established up front, this campus can deliver meaningful recovery, compassionate daily care, and peace of mind for families who stay actively involved in their loved one’s plan. For rehab‑driven journeys, and for communities that thrive on connection and coordinated care, the Grand remains a credible, if not unequivocal, option worth evaluating against nearby peers.
185 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
John F Kennedy International (7 miles away) LaGuardia (16 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Grand Rehabilitation And Nursing At South Point is an assisted living community located in Island Park, NY. Our community offers a range of amenities to enhance the quality of life for our residents. These include a beauty salon, cable or satellite TV, community operated transportation, a computer center, a dining room, a fitness room, fully furnished accommodations, a gaming room, a garden area, housekeeping services, private bathrooms, restaurant-style dining options, a small library, telephones in each room, transportation coordination services (non-medical), transportation to doctors appointments and wellness center facilities. We also provide high-speed Wi-Fi internet access for all residents.
In terms of care services, we have dedicated staff available 24/7 to respond to any needs or emergencies. Our caregivers are trained to provide assistance with activities of daily living such as bathing and dressing. We also offer assistance with transfers for those with mobility challenges. Our staff can help manage medication and offer specific dietary plans including diabetes diets and special dietary restrictions.
The dining experience at our community takes into consideration any special dietary requirements that our residents may have. We strive to provide delicious meals prepared by our culinary team.
To keep our residents engaged and active, we offer various activities and programs. This includes concierge services for personalized assistance and guidance, fitness programs to promote physical well-being, planned day trips for exploration and enjoyment, resident-run activities where residents can take charge of organizing events and scheduled daily activities to keep everyone entertained throughout the day.
Our location is convenient with cafes, parks, pharmacies, physicians' offices restaurants and places of worship nearby. In case of any medical needs or emergencies there is also a hospital nearby.
At The Grand Rehabilitation And Nursing At South Point in Island Park NY we aim to create an environment where seniors can thrive while receiving the care they need in comfortable surroundings with access to excellent amenities and services
The Grand Rehabilitation And Nursing At South Poin is located at One Long Beach Road, Island Park, NY 11558 in Nassau County, New York
The Grand Rehabilitation And Nursing At South Poin on seniors.fyi includes 12 photos including images showing dining, interior, healthcare, rehabilitation, lighting, building, exterior, urban, and more.
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