The Grand Rehabilitation And Nursing At South Poin in Island Park, NY

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Pros

• The Grand’s staff were attentive, caring, and dedicated to residents.
• Samantha DiClemente, the Director of Social Work, consistently resolves issues and is greatly appreciated by families.
• Janice Baldwin, the unit nurse manager and concierge, is excellent and compassionate.
• The rehabilitation team, including Erik and Ariana, were skilled, patient, and helped residents improve.
• Marie Opont shows unconditional respect, loyalty, kindness, and compassion toward her patients.
• The social workers Megan, Samantha, and Frank are dedicated advocates, keeping families informed and involved.
• The front desk and concierge team are excellent, kind, and efficient.
• The Grand at South Point is a wonderful facility with a caring, professional staff.
• Families feel safe and well cared for, thanks to the staff’s warmth and dedication.
• The overall environment is clean, well maintained, and filled with staff who genuinely care.

Cons

• The place is described as a house of horrors, with very few nurses and aides being good and most staff not caring.
• Very few nurses and aides were good; most of the staff were not.
• The doctors at this place cannot be real doctors; one doctor allegedly said “who knows?” when asked a question.
• The rash under the breast was treated with cream or powder and was described as cancer.
• The patient had a seizure and was rushed to the hospital, but at the hospital there was no trace of seizure medicine, though she was supposed to be on it.
• She endured extreme pain and screaming, and staff did not help; she was given only Tylenol and placed in Comfort End of Life.
• A staff member reportedly told the family that the sister asked for ice cream and, when the staff left to see other patients, she passed away.
• Mice and rat droppings were found on the floor and on the patient’s shoes.
• This facility should be shut down and some staff should be jailed.
• For a long-term stay, the facility should be avoided; it is dirty, the staff is overwhelmed, and medications were not consistently given.
• The second floor is dirty with urine-stained floors, unkept rooms, rodent holes, and bugs crawling around.
• The administrator (Frank) was accused of lying, and Samantha the head of social work was described as the worst person in the building.
• Some nurses are extremely nice, but others are very nasty; families should fear for their loved ones.
• The facility is filthy, the food is inedible, and most of the staff is uncaring.

Review

The Grand Rehabilitation and Nursing at South Point is best suited for families prioritizing rehabilitation with real, ongoing staff engagement and a faith‑friendly, community feel. When a loved one needs sub-acute rehab or a bridge to longer care, this campus often delivers tangible mobility gains, driven by a robust therapy team and a social-work program that keeps families informed and involved. The facility earns trust from families who value consistent communication, accessible leadership, and a sense that the care team treats residents like family. It can be a compelling choice for those who want regular progress updates, integrated spiritual supports, on‑site salon services, and a front‑line team that is praised for warmth and accessibility. In short, for rehab-driven goals and family‑centered care, The Grand can be a strong fit, provided the environment remains responsive and well‑supervised.

Those weighing alternatives should note that this community is not for every family, particularly those seeking near‑perfect cleanliness and flawless daily operations. A substantial number of reviews paint a troubling contrast: outbreaks of filth on some floors, rodent droppings, and rooms that feel neglected. Several families recount inconsistent medication administration and delayed responses to pain or medical needs, and a few accounts describe rough or disrespectful treatment by some aides. For families with highly sensitive expectations around patient rights, zero tolerance for lapses in basic hygiene, or unwavering staffing stability, it is prudent to explore other options first or to insist on concrete assurances about staffing levels, floor assignments, and ongoing quality oversight before committing. Dementia care and long‑term residence on certain floors also appear to demand careful scrutiny.

The strongest positives center on the rehab and social-support pillars. Therapists and nursing teams are repeatedly praised for skill, patience, and dedication. Comments highlight Erik and Ariana in physical therapy, Samantha DiClemente and Meghan Holman in social work and case management, and Janice Baldwin as a reliable, reassuring unit leader who knows how to navigate families’ questions. Families consistently note that care teams, from front desk staff to nursing supervisors, can be extraordinarily attentive when the facility is functioning at full strength. The social-work department earns particular admiration for keeping families in the loop with updates, care assessments, and practical support, often on a weekly cadence, while the Amber ward and other units showcase strong interdisciplinary collaboration. The presence of faith-based offerings, a weekly prayer group, and regular Eucharistic services adds a meaningful layer for residents and families who value spiritual care.

Yet the cons cannot be dismissed, and they are not uniformly distributed across the campus. Many reviews flag cleanliness issues on upper floors, inconsistent housekeeping, and occasional disorganization that affects daily routines. Reports of missing clothing, mislaid medications, and delayed care planning contribute to a perception that some shifts are under pressure or understaffed. Several families express profound concern about patient safety, citing falls or rough handling, and a substantial minority describe administrators or frontline staff as unresponsive or discordant with family expectations. The facility’s aging infrastructure on some floors and a few comments about food quality and temperature further complicate the overall impression, particularly for residents who will spend extended periods there.

In weighing pros against cons, the most convincing argument for The Grand rests on rehab momentum and family‑centered communication. When the rehab teams are aligned, residents tend to show meaningful gains in strength and balance, and families report reassurance from regular progress calls, transparent care plans, and direct access to clinicians through trusted social workers. The presence of a proactive administrator and a well‑staffed front desk team contributes to a sense of reliability, especially for families juggling busy schedules and geographic distance. The spiritual programs, onsite amenities, and transport support are meaningful complements that create a sense of continuity and dignity for residents progressing through recovery or living with chronic needs.

Practical guidance for families considering this community should start with a thorough, floor‑level tour, insisting on access to the 2nd and 3rd floors where dementia care and more acute rehab typically occur. Speak with the social worker team (Meghan Sullivan and Samantha DiClemente are repeatedly cited as trusted contacts), request a current care plan, and ask to observe a care conference or progress update. Clarify med administration routines, fall prevention protocols, and response times on each shift. Meet with Janice Baldwin, the unit nurse manager, and gauge how she handles family questions and urgent concerns. Finally, probe the dining service for temperature and menu variety, and ask about ongoing housekeeping schedules; request a concrete plan for any floor with a history of cleanliness concerns. Do not rely on appearances alone, pressure-test the facility’s real‑time responsiveness.

Ultimately, The Grand at South Point can be a compelling choice for families whose primary goal is effective rehabilitation delivered in a supportive, community‑oriented setting, with strong social-work advocacy and accessible leadership. It is less suitable for those who cannot tolerate inconsistent cleanliness, sporadic med administration, or uncertainty about staff behavior and floor‑to‑floor service levels. With careful due diligence, including a comprehensive tour of all floors, confirmation of staffing patterns, and clear expectations established up front, this campus can deliver meaningful recovery, compassionate daily care, and peace of mind for families who stay actively involved in their loved one’s plan. For rehab‑driven journeys, and for communities that thrive on connection and coordinated care, the Grand remains a credible, if not unequivocal, option worth evaluating against nearby peers.

Restaurants

• Jordans Lobster Farm (0.7 miles)
• Sonny's Canal House (3.7 miles)
• Air France Lounge (7.6 miles)
• Bobby Van's Steakhouse (7.6 miles)
• McDonald's (7.9 miles)
• Northwell Health at Jones Beach Theater (8 miles)
• White Castle (8.1 miles)

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (3.4 miles)

Transportation

• LIRR - Long Beach Station (1.3 miles)
• LIRR- Centre Ave (3 miles)
• Lynbrook LIRR Station (3.5 miles)
• LIRR - Rockville Centre Station (3.6 miles)
• Valley Stream LIRR Station (4.5 miles)
• JFK Runways (6.4 miles)
• LIRR - Merrick Station (6.8 miles)

Parks

• Oceanside Park (1.8 miles)
• Hempstead Lake State Park (5.1 miles)
• Coes Neck Park (5.7 miles)
• Newbridge Dog Park (7 miles)
• Newbridge Road Park (7.1 miles)
• Jones Beach State Park (8 miles)
• Eisenhower Park (9.4 miles)

Physicians

• Prohealth Baldwin Harbour Pediatrics (3.2 miles)
• South Nassau Communities Hospital (3.4 miles)
• Orlin & Cohen Orthopedic Group (3.8 miles)
• Long Island Pediatrics (3.8 miles)
• Winthrop Professional Building (9.3 miles)

Hospitals

• Kaur Rupinder P Do South Nassau Family Medicine Oceanside (3.3 miles)
• Winthrop University Hospital (9.3 miles)
• Winthrop University Hospital New Life Center (9.3 miles)

Places of Worship

• Congregation Sons of Israel (3.4 miles)
• Merrick Jewish Center (7 miles)

Cafes

• Starbucks (3.8 miles)
• Starbucks (6.5 miles)

Theaters

• AMC Roosevelt Field 8 (9.6 miles)