Sara Companion Services

Pros

• The care givers were very nice.
• They did a good job and were reliable.
• My experience with Sara Companion Services has been great!
• The caregiver we have is very caring and respectful!
• SARA Companions did a great job when they chose our caregiver.
• They do everything we ask them to do and the caregiver is very friendly.
• SARA Companion Services has been a good fit for my mom.
• Overall, no real complaints.
• We had a good experience overall with Sara Companion Services.
• The people I worked with were sympathetic, helpful, and found someone who got along great with our loved one.

Cons

• The aid assigned was constantly sleeping and attentive to her phone, which is not proper job performance.
• The office staff was the rudest person the reviewer had ever spoken to and hung up on them.
• Sara Companion Services abandoned a 90-year-old with limited mobility, requiring the family to take time off from work to care for her until a replacement could be found.
• The agency did not provide PPE during COVID-19 and had a lack of communication between aides and office staff.
• The caregiver sent by Sara Companions was not professional or caring towards their mom, leading to disappointment.
• The agency has been unresponsive for months when trying to get an unused payment refunded.
• The aide did not encourage the mother to move around or get up, instead spending most of the time reading.
• The reviewer has had to micro manage daily tasks and appointments due to lack of trust in the aide following instructions.
• SARA Companions had difficulty providing consistency in their live-in companions, resulting in multiple attendants dropping the case.
• One attendant watched as the mother fell and struck her head, resulting in stitches at the ER.
• There were issues with high turnover and low quality caregivers provided by SARA Companion Services.
• The agency has been disorganized but tries hard and means well according to one review.

Review

SARA Companion Services has received mixed reviews from customers who have utilized their home companion services. While some customers have had positive experiences and praised the caregivers for being caring and respectful, others have expressed disappointment with the agency's lack of communication, unprofessional caregivers, and poor management.

One customer shared that they were initially happy with the service provided by Personal Touch, but when their 90-year-old mother was "abandoned" by one of the live-in aides on two separate occasions, their opinion changed. They mentioned that SARA does not treat their aides well, fails to provide personal protective equipment during COVID-19 (requiring the family to pay for masks and gloves), and lacks communication between aides and office staff. This lack of support for their employees results in a negative impact on customer service quality.

Another individual complained about rude office staff who hung up on them after contacting them at an inconvenient hour. They also mentioned issues with billing as they were charged for services that were not rendered.

A wheelchair user shared their disappointment in SARA Companion Services' lack of professionalism and failure to fulfill their commitment to providing assistance before and after work. The individual was left without assistance at short notice, causing significant distress. They also mentioned ongoing difficulties in obtaining copies of contracts and credit card authorizations from the agency.

Multiple customers highlighted instances where caregivers from SARA Companion Services did not meet expectations in terms of attentiveness or caring attitude towards patients. In some cases, caregivers were observed sleeping or distracted by their phones instead of being attentive to patients' needs. Others mentioned that caregivers failed to encourage mobility or engage with patients in a meaningful way.

One review mentioned experiencing difficulty getting payment refunded after only using half the contracted days. Despite multiple attempts to contact the agency through phone calls, emails, and letters, there was no response from SARA Companion Services.

Overall, while there are a few positive reviews praising the reliability of SARA Companion Services and the caregivers' efforts, the majority of reviews highlight issues with caregiver quality, lack of communication, unprofessionalism, and poor management. These negative experiences indicate a need for improvement in various aspects of the agency's operations to ensure better customer satisfaction.

This area of Valley Stream, New York, offers a convenient and diverse range of amenities for seniors considering living in the area. With multiple pharmacies located within a two-mile radius, access to medical supplies and prescriptions is easily accessible. The proximity to multiple cafes allows for social interactions and opportunities to enjoy a cup of coffee with friends or family. Transportation options are readily available with several LIRR stations nearby, making it convenient for seniors to travel around the city. Health care facilities such as hospitals and physicians' offices are also located within a short driving distance, providing easy access to medical services when needed. Additionally, there are parks for outdoor recreation and places of worship for spiritual gatherings nearby. Restaurants offer a variety of dining options for culinary enjoyment, and theaters provide entertainment opportunities for leisure activities. Overall, this area of Valley Stream provides a convenient and well-rounded environment for seniors looking to reside in the community.

Pharmacies

• CVS Pharmacy (0.4 miles)
• King Kullen (0.8 miles)
• Walgreens (1 miles)
• CVS Pharmacy (1 miles)
• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.1 miles)

Cafes

• Starbucks (0.6 miles)
• Starbucks (6.3 miles)
• Starbucks (7.4 miles)

Transportation

• Valley Stream LIRR Station (0.7 miles)
• Lynbrook LIRR Station (1 miles)
• LIRR- Centre Ave (1.7 miles)
• LIRR - Rockville Centre Station (2.4 miles)
• LIRR - Floral Park Station (4.3 miles)
• JFK Runways (4.5 miles)
• Terminal 5 (4.6 miles)

Physicians

• Orlin & Cohen Orthopedic Group (0.8 miles)
• South Nassau Communities Hospital (3.3 miles)
• Long Island Pediatrics (4 miles)
• Prohealth Baldwin Harbour Pediatrics (4.5 miles)
• Winthrop Professional Building (6 miles)
• 2 Pro Health Plaza (6.6 miles)

Places of Worship

• Congregation Sons of Israel (2.4 miles)
• Community Church of East Williston (7.2 miles)

Parks

• Hempstead Lake State Park (2.7 miles)
• Oceanside Park (4.5 miles)
• Coes Neck Park (4.6 miles)
• Alley Pond Park (6.2 miles)
• Cunningham Park (6.2 miles)

Hospitals

• Kaur Rupinder P Do South Nassau Family Medicine Oceanside (3.3 miles)
• Winthrop University Hospital (5.9 miles)
• Winthrop University Hospital New Life Center (5.9 miles)
• Division of Vascular/Interventional Radiology at Long Island Jewish Medical Center (6.4 miles)

Restaurants

• White Castle (3.9 miles)
• Jordans Lobster Farm (5 miles)
• Sonny's Canal House (5.2 miles)
• Bobby Van's Steakhouse (5.3 miles)
• Air France Lounge (5.4 miles)
• McDonald's (6.1 miles)
• Grand Lux Cafe (6.6 miles)

Theaters

• AMC Roosevelt Field 8 (6.7 miles)
• AMC Fresh Meadows 7 (7.2 miles)