North Shore - L I J Orzac Center For Rehabilitation

Pros

• The nursing staff and aides at Orzac Center were often described as attentive and caring, providing excellent physical therapy that significantly helped patients.
• Many reviewers highlighted the clean environment and comfortable living conditions, with some comparing it to a five-star hotel.
• Patients enjoyed various scheduled activities, including bingo and live animal interactions, which positively impacted their morale.
• Multiple family members expressed gratitude for specific staff members who went above and beyond in their care, contributing to positive rehabilitation experiences.
• The food service received praise for being better than expected, accommodating special dietary needs effectively.
• Overall satisfaction with the quality of care and rehabilitation offered was a common theme among several reviewers who noted significant improvements in their loved ones' health during their stay at Orzac.

Cons

• The nursing assistants could be more attentive, as they often seemed understaffed or preoccupied.
• Several aides were reported to hide in the break room rather than assist patients when needed.
• There were complaints about substandard care and minimal rehabilitation efforts at Orzac Center.
• The discharge process was rushed and poorly communicated, causing distress for families concerned about patient readiness.
• Some staff members displayed a lack of respect and bedside manner towards patients, ignoring their needs while waiting for assistance.
• Patients experienced delays in receiving help during critical moments, such as during medical emergencies like seizures.
• Promises made by social workers regarding post-discharge support and home health services were perceived as misleading and unfulfilled.
• Concerns were raised about exaggerated reports on patient progress that hindered subsequent placement in other facilities.

Review

The Orzac Center for Rehabilitation, a facility offering rehabilitation services in Valley Stream, has garnered mixed reviews from families and patients regarding its overall quality of care. Many reviews reflect a spectrum of experiences, with some praising the excellent nursing staff and physical therapy programs while others highlight significant concerns about the attentiveness of aides, discharge practices, and overall treatment.

One recurrent theme among positive reviews is the quality of physical therapy offered at Orzac. Numerous family members have expressed satisfaction with the rehabilitation services that their loved ones received. Patients noted that physical therapists worked diligently to help them regain mobility and independence after surgeries or serious medical conditions—one reviewer mentioned their parent was able to walk with a walker within less than two weeks after suffering a broken hip. The appreciation for specific staff members also came through strongly; individuals like nurses Salil and Vanessa received particular commendations for their attentive care. Additionally, many found joy in scheduled activities such as bingo games and church services that helped brighten the atmosphere for residents.

However, despite these recognitions, several critiques were directed toward the nursing assistants’ level of attentiveness. Multiple reviewers described instances where aides were either too few during busy times or seemed unresponsive to patient needs. One individual recounted needing to call the nursing station on their cell phone multiple times for assistance because aides were reportedly hiding in break rooms—a scenario that raises concerns regarding patient safety and responsiveness. Family members expressed frustration when their loved ones experienced unmet needs or prolonged waits for basic assistance.

The dining experience at Orzac has generally been rated positively; many appreciated having access to alternative food options if patients did not like what was served initially. Complaints surfaced regarding bathroom cleanliness in shared rooms; although some highlighted that addressing issues with the staff resulted in swift resolution, there remained lingering questions about cleaning protocols during active infections within the facility.

Safety during COVID-19 presented further challenges at Orzac Center as some reviews detailed lockdowns due to positive cases among staff members. These lockdown measures restricted patient interactions and visitor access, leaving families feeling trapped within an uncomfortable situation amid rising concerns about infection control practices. A particularly alarming review recounted a patient suffering a seizure without timely assistance from nurses on duty—the grave nature of this incident casts a shadow over safe practice standards at the facility.

Discharge processes also sparked significant concerns among families who felt rushed through critical transitions without adequate support or preparation for Home health care afterward. Overall communications with social workers revealed discontent; one reviewer elaborated on how unrealistic expectations were set regarding post-discharge support such as home health aides—even leading them to feel pressured into decisions against better judgment regarding their loved one's ongoing needs.

In conclusion, while Orzac Center boasts competent physical therapy teams and certain dedicated nursing staff who make impactful differences in rehabilitation outcomes, glaring inconsistencies have emerged surrounding overall attention to patient needs by aides and communication around discharge planning processes. Some families left feeling reassured by progress made while others exited frustrated by unresolved issues or substandard care delivery systems—highlighting a dichotomous reality within what could otherwise be considered an esteemed rehabilitation center.

Pharmacies

• CVS Pharmacy (1.3 miles)
• King Kullen (1.3 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (2.3 miles)

Physicians

• Orlin & Cohen Orthopedic Group (1.7 miles)
• South Nassau Communities Hospital (3.6 miles)
• Long Island Pediatrics (4.2 miles)
• Winthrop Professional Building (4.8 miles)
• Prohealth Baldwin Harbour Pediatrics (4.9 miles)
• 2 Pro Health Plaza (5.4 miles)

Transportation

• Valley Stream LIRR Station (1.7 miles)
• Lynbrook LIRR Station (1.9 miles)
• LIRR- Centre Ave (2.5 miles)
• LIRR - Rockville Centre Station (2.6 miles)
• LIRR - Floral Park Station (3.2 miles)
• LIRR New Hyde Park Station (3.4 miles)
• Terminal 5 (5.3 miles)

Cafes

• Starbucks (1.7 miles)
• Starbucks (5 miles)

Parks

• Hempstead Lake State Park (2.2 miles)
• Coes Neck Park (4.2 miles)
• Oceanside Park (5.3 miles)
• Alley Pond Park (5.3 miles)
• Cunningham Park (5.5 miles)
• Eisenhower Park (7 miles)

Restaurants

• White Castle (3.2 miles)
• McDonald's (5.4 miles)
• Grand Lux Cafe (5.5 miles)
• Sonny's Canal House (5.5 miles)
• Vincent's Clam Bar (5.8 miles)
• Bobby Van's Steakhouse (5.9 miles)
• Marriott Concierge Lounge (5.9 miles)

Hospitals

• Kaur Rupinder P Do South Nassau Family Medicine Oceanside (3.6 miles)
• Winthrop University Hospital (4.7 miles)
• Winthrop University Hospital New Life Center (4.7 miles)
• Division of Vascular/Interventional Radiology at Long Island Jewish Medical Center (5.2 miles)

Places of Worship

• Congregation Sons of Israel (3.6 miles)
• Community Church of East Williston (5.9 miles)

Theaters

• AMC Roosevelt Field 8 (5.6 miles)
• AMC Fresh Meadows 7 (6.6 miles)