North Shore - L I J Orzac Center For Rehabilitation in Valley Stream, NY
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900 Franklin Avenue, Valley Stream, NY 11580
For more information about senior living options: (844) 490-3973
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The nursing staff was attentive from day one. The head CNA on the unit was compassionate and attentive to her needs. OT Leah and PT Scott did a wonderful job and kept the family informed about progress. The Director of Rehabilitation, Patrick, visited several times to ensure satisfaction. The facility was clean and all the staff were helpful. There was a nice, quiet outdoor space for patients and families to enjoy time together. The menu was restaurant-quality, with dishes like rosemary marinated lamb chops and shrimp scampi. The therapy teams were outstanding; PT and OT were phenomenal and helped patients progress. The nurses and CNAs were top-shelf - compassionate, caring, and kind. Orzac is the place to go to get better and stronger. Several staff members were described as going above and beyond and treating patients like family. The environment provided a sense of peace and harmony.
The facility is described as a total disgrace and as having contributed to a mother's demise. The nursing and medical staff are accused of dismissing mothers' pain as imaginary. Bedsores, infections, and a lack of accountability are reported as major failures. Care is portrayed as neglectful, with patients left waiting for help and not assisted. The food is described as horrible and often inedible. The environment is labeled unsafe due to understaffing and poor supervision. Communication with families and doctors is criticized as poor and unreliable. Staff are described as rude, uninterested, or lacking empathy. Discharge planning is portrayed as rushed and pressuring families, sometimes with financial threats. Some reviews claim certain doctors or administrators are incompetent or disrespectful, even racist. Readers are warned not to send loved ones there and to run far away. There are multiple accounts of medical neglect, delayed medications, and failures to follow up on serious conditions.Orzac Center for Rehabilitation in Valley Stream is best suited for families seeking a focused inpatient rehabilitation track - particularly after orthopedic procedures or strokes - where a robust physical and occupational therapy program can drive meaningful gains and where family involvement can help offset uneven bedside care. The strongest wins here come from a high-engagement rehab team, a clean environment, and a dining experience that many find unexpectedly restaurant-like. For someone who wants aggressive therapy to restore mobility and independence, and who can be present to monitor daily care, Orzac can deliver real progress.
However, potential residents should consider alternatives if reliable, consistent, hands-on daily nursing care is non-negotiable. The reviews reveal repeated concerns about understaffing, delayed response to call bells, and incidents of neglect or miscommunication on certain shifts. Bedsores, infections, and even hospital readmissions are cited in several accounts, sometimes tied to discharge pressure or inconsistent oversight. Families with a loved one who requires constant supervision, dementia care, or complex medical needs may find the risk of uneven daily attention too high to accept without vigilant advocacy.
On the favorable side, many residents and family members praise the facility's cleanliness, the quality of therapy, and the attentiveness of certain nurses and CNAs. The rehab experience is frequently described as thorough and motivating, with patients regaining walking ability and independence through tailored PT/OT plans. The environment itself - well-kept rooms, accessible outdoor space, and engaging activity options - contributes to morale and overall well-being, reinforcing the sense that recovery is possible when therapy is consistently applied and staff communicate well.
Yet the downsides cannot be ignored. The most troubling reviews point to inconsistent staffing and variable attitudes among aides and nurses, with some reports of long wait times for basic assistance and uneven quality of care. Several families recount episodes of alleged negligence, delayed med administration, or insufficient wound care, sometimes culminating in discharge decisions that felt premature or inadequately coordinated with home services. The social-work and discharge-planning functions - critical to safe transitions - are repeatedly flagged as problematic, raising questions about how well patient needs are aligned with post-acute plans.
Families considering Orzac should enter with a concrete plan for ongoing oversight. Request a written, detailed care and therapy plan with explicit goals, timelines, and the names of responsible therapists and nurses. Schedule early and regular care conferences to review progress and adjust expectations, and insist on timely communication from the rehab director and nurse manager. Monitor call bells and meal service, particularly for patients with mobility limits, wounds, or appetite concerns; insist on consistent caregiver assignments when possible and escalate immediately if there are visible lapses in safety or hygiene. If there is a sense of pressure toward discharge, push for a documented home-care plan, equipment needs, and a guaranteed post-acute follow-up, potentially with a formal transfer of care to another Northwell-affiliated facility if the fit proves unsuitable.
In the final tally, Orzac offers a credible rehabilitation engine: capable therapists, a generally clean, supportive physical environment, and a menu of services that can restore function and independence for many. The decisive caveat is reliability and consistency of bedside care and discharge practices. For families that can commit to rigorous oversight and who value aggressive rehab while actively managing care handoffs, Orzac can be a strong choice. For patients where constant, high-touch daily nursing care and impeccable safety monitoring are essential, or where past experiences with care lapses weigh heavily, exploring alternative facilities with stronger staffing stability and proven safety records is a prudent move.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
John F Kennedy International (6 miles away) LaGuardia (12 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The North Shore - L I J Orzac Center For Rehabilitation in Valley Stream, NY offers a comfortable and convenient assisted living community for seniors. The center provides an array of amenities to enhance the residents' daily lives. A beauty salon is available for those who wish to look and feel their best. Residents can enjoy their favorite shows with cable or satellite TV in their fully furnished apartments. Community operated transportation is provided for easy access to nearby locations.
For those who want to stay connected, there is a computer center and Wi-Fi/high-speed internet available. Meals are served in a restaurant-style dining room with special dietary restrictions accommodated. Housekeeping services ensure that the living spaces are always clean and tidy.
The center also offers numerous care services to cater to the needs of its residents. There is a 24-hour call system and supervision for added peace of mind. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. Medication management is provided to ensure that residents receive the proper medications at the appropriate times. Special dietary restrictions, including diabetes diets, are carefully followed.
A variety of activities are offered at the center to keep residents engaged and entertained. Fitness programs are available to help maintain physical health, while planned day trips and resident-run activities provide opportunities for socialization and exploration.
The surrounding area offers convenience with cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, transportation options, and hospitals all located nearby.
Overall, the North Shore - L I J Orzac Center For Rehabilitation provides a supportive and vibrant assisted living community where seniors can enjoy a comfortable lifestyle while receiving the necessary care they need.
North Shore - L I J Orzac Center For Rehabilitation is located at 900 Franklin Avenue, Valley Stream, NY 11580 in Queens County, New York
North Shore - L I J Orzac Center For Rehabilitation on seniors.fyi includes 3 photos including images showing interior, architecture, outdoor, entrance, lounge, seating area, windows, modern furniture, and more.
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