Elderwood At Hornell
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One Bethesda Drive, Hornell, NY 14843
For more information about senior living options: (844) 490-3973
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The speech therapy team is great. Most of the staff are good. All nurses and aides are fantastic and wonderfully caring. The staff are pleasant, friendly, and fast. The rehab team of PT and OT has become like family. The staff provide wonderful care and support to families. The facility is clean, and the food is very good. The facility is highly recommended for rehab in the southern tier. The staff are patient, kind, and compassionate from start to finish.
The staff do not handle COVID cases well. COVID-positive residents were moved to floors without COVID residents. The food lacks flavor and condiments; meals are dull. A reviewer claims a patient died due to negligence and improper treatment. The nurses are very rude and the facility is dirty. Billing did not follow up as promised. Short-staffing results in residents being left unattended for long periods. Some staff are perceived as lousy and residents wait a long time for help.The collection of remarks about Elderwood in Hornell shows a wide range of experiences, but there are some threads that recur clearly. Many people praise the core clinical teams, especially the physical therapy and occupational therapy, and they describe the nurses and aides as fantastic and caring. Several reviewers emphasize that the staff are patient, kind, and attentive, with front-door to back-of-house care feeling like a cohesive, supportive unit. The rehab process, in particular, is described as thorough and personal, with PT and OT teams forming something close to a family with the residents. For families who are deeply involved, the staff's willingness to answer questions and explain care in a compassionate way stands out as a frequent positive.
At the same time, there are persistent concerns tied to staffing and operations, especially on the rehab floor. Multiple reviewers say the facility is short-staffed, which translates into longer waits for help and meals, and concerns about how COVID-19 cases are being managed. One recurring worry is that residents with COVID were moved to floors without COVID residents, and that the handling of COVID cases has been less than ideal. These complaints about staffing levels and COVID protocols create a backdrop of stress that some families feel undermines otherwise good care. A few reviewers specifically mention you need to advocate for yourself or your loved one to ensure timely assistance and attention.
There are many glowing, personal stories as well. One reviewer highlights how their mom thrived at Elderwood Hornell, thanks to attentive aides, nurses, and doctors, and notes that the rehab team treated her like family. The activities schedule is praised for offering many opportunities, and the rehab program is lauded by a parent and by other family members who felt reassured by the ongoing communication and involvement. Another positive account thanks the staff for taking good care of a father, and another reviewer remarks that in the southern tier, Elderwood is a standout choice and should be sought out after comparing options. A wife praising the facility after a knee replacement session describes the environment as clean and the food as very good, adding to the sense that, when things run smoothly, this is a high-quality rehab setting.
Yet the strongest, most negative voices cannot be ignored. A number of reviews describe experiences that are the opposite of the positive stories: a parent claims that their mother died after a seizure because medication was not administered, labeling the facility as dirty and the staff as lacking. Other reviewers report rude behavior from nurses, long waits for assistance, and billing issues with unreturned phone calls. Some families report that a family member went to rehab for COVID and returned worse off, expressing deep distrust in the facility's discharge and transfer practices. Another account mentions long delays related to being left soiled and not promptly cared for, a sharp contrast to the more compassionate care highlighted by others.
There is also a sense across several comments that elements of the experience can be excellent or concerning depending on which staff members are involved and which department one encounters. For instance, while some patients and families celebrate the care teams for being patient and compassionate, others point to inconsistent experiences, where the same expectations of cleanliness, promptness, and empathy are not consistently met. Food, in particular, receives mixed treatment: some praise the dining experience as satisfactory or even good, while others describe meals as bland or lacking flavor, with limited condiments and meals that feel unimaginative (for example, mashed potatoes and a roll with only one butter portion, and no gravy mentioned).
Overall, the accounts present Elderwood Hornell as a facility of strong potential and genuine care, anchored by many dedicated, kind, and capable staff. The flip side is clear as well: significant concerns about staffing levels, COVID management, consistency of care, dining quality, and administrative responsiveness. For families contemplating care here, it seems crucial to engage early and often, ask detailed questions, and monitor the care plan closely, knowing that experiences can vary from exceptional to troubled depending on the day, the floor, and the staff on duty. A number of reviews end on a hopeful note, underscoring that staff can be wonderful and that the facility, when operating at its best, is a very good option for loved ones requiring rehab or long-term care.
122 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Elderwood At Hornell is an assisted living community located in Hornell, NY. Our community offers a wide range of amenities and care services to ensure the comfort and well-being of our residents.
In terms of amenities, we provide a beauty salon for our residents to pamper themselves, as well as cable or satellite TV for their entertainment needs. We also have a computer center and Wi-Fi/high-speed internet access available, allowing our residents to stay connected with their loved ones and explore the digital world. Our fitness room is designed to promote an active lifestyle, and our gaming room provides opportunities for socializing and friendly competitions.
Our outdoor space includes a beautiful garden where residents can take relaxing walks or simply enjoy the fresh air. Our dining room offers restaurant-style dining, serving delicious meals prepared by our professional staff. For those who prefer smaller gatherings or more privacy, we have kitchenettes available in each unit. Additionally, housekeeping services ensure that our residents enjoy a clean and tidy living environment.
We understand the importance of transportation for our residents, which is why we offer both community-operated transportation and assistance in arranging non-medical transportation to doctors' appointments. Move-in coordination is provided to help make the transition into our community as smooth as possible.
When it comes to care services, Elderwood At Hornell has 24-hour call system supervision to ensure the safety of our residents. Assistance with daily living activities such as bathing, dressing, and transfers is readily available. Our staff members are trained in medication management and can provide support for special dietary restrictions such as diabetes diets.
We believe in fostering mental wellness among our residents and offer a mental wellness program aimed at promoting emotional well-being. In terms of activities, we have concierge services available to assist with planning day trips and resident-run activities that encourage social interaction within the community. Scheduled daily activities are provided for all residents to engage in.
Our location offers convenience with numerous nearby amenities. There are three cafes, parks, and pharmacies in the vicinity, as well as twelve physicians, thirteen restaurants, and two theaters nearby. For any medical emergencies, there are four hospitals within a short distance from our community.
At Elderwood At Hornell, we strive to provide a comfortable and enriching assisted living experience for our residents. With our extensive amenities, caring staff, and convenient location, we offer the support and services needed to enhance the quality of life for all who call our community home.
Elderwood At Hornell is located at One Bethesda Drive, Hornell, NY 14843 in Steuben County, New York
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