Overall Review of Crest Manor Living And Rehabilitation Center
caveat18 reviews mention this
Staffing and response times are criticized
Residents and families describe long waits and staffing shortfalls that affect basic help.
A recurring concern is that help can be delayed, including waits for assistance with toileting and getting to the bathroom. Multiple reviewers describe call bells going unanswered for long periods and situations where care wasnât provided promptly after falls or needs were signaled. Several accounts also describe understaffing on nights and weekends, with families feeling they had to step in or escalate concerns to get action. While some reviewers say certain nurses and aides were nice, the staffing pattern itself is a frequent sticking point in negative reviews.
caveat12 reviews mention this
Food quality gets mixed reviews
Food is a frequent complaint, with multiple reviewers describing it as unappetizing or poorly prepared.
Several reviewers criticize meals as bland, unappealing, or not handled properly (including concerns about portioning and serving). Others describe food being âdisgusting,â âhorrible,â or not matching dietary needs, and at least one reviewer mentions a difficult experience around medication and what was served on specific days. A smaller set of reviews are more favorable, including mentions of improved food service, and some families say meals and the dining room were good. Overall, food experience varies, but the negative mentions are recurring.
differentiator16 reviews mention this
Rehab therapy is consistently praised
Physical and occupational therapy are a standout strength across many reviews.
Many reviewers highlight therapy teams as attentive and effective, specifically praising physical and occupational therapy for helping loved ones make progress. Several accounts mention being encouraged during sessions and feeling supported in rehabilitation goals. Even among more critical reviews, therapy staff are often described as the best part of the stay. Based on what people say, the rehab program appears to be where the community most consistently earns support from families.
common10 reviews mention this
Social work support varies by experience
Families often talk about social work support, with especially strong feedback about Katrinaâs communication.
On the positive side, multiple reviewers specifically thank the social work director (often named as Katrina) for being informative, responsive, and helpful with coordination and discharge planning. A number of families describe feeling kept in the loop and supported when handling questions and logistics. On the negative side, other reviewers report a lack of communication or difficulty getting updates and approvals, which added stress during discharge or care changes. Taken together, social work support is a visible part of the review story, but experiences arenât uniform.
common3 reviews mention this
Activities and local access help during visits
Activities and easy access to nearby errands are mentioned as visit-day positives.
Some reviewers describe the activities department as working to keep residents engaged, including mentions of group activities and programming that keeps people busy. Others note the location as convenient for visiting and nearby shopping options. Even when care is criticized, visitors sometimes separate out day-to-day engagement as something that worked better. This shows up as a smaller, but present, positive theme in the reviews.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Crest Manor Living And Rehabilitation Center on seniors.fyi includes 12 photos including images showing landscaping, bathroom, outdoors, building, park, trees, windows, pathway, and more.
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The article examines living wills and advance directives, highlighting their significance in expressing healthcare preferences for those unable to communicate due to illness or incapacity. It discusses their historical development, legal components, limitations, practical drafting advice, and the importance of clear communication among families and healthcare professionals regarding end-of-life decisions.
Hospice care focuses on providing comfort and support for individuals nearing the end of life, with Medicare Part A covering services like nursing care and counseling for patients with a terminal illness and a life expectancy of six months or less. While most hospice services are low-cost for eligible patients, families should be aware that certain expenses, such as room and board, may not be covered.
Caregiver burnout is a common issue resulting from the intense physical, emotional, and mental demands of caregiving, leading to symptoms like fatigue and social withdrawal. To prevent burnout, caregivers should recognize early warning signs and implement self-care strategies, seek support, and prioritize their own well-being alongside that of those they care for.
Crest Manor Living And Rehabilitation Center photos
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Outdoors
Decor
Building
Bedroom
Trees
Bathroom
Pathway
Piano
Office
Rehabilitation
Decor and Wheelchair
Bedroom and Windows
Landscaping and Outdoor Space
Building
Bathroom, Grab Bars, and Accessibility
Trees and Park
Outdoors
Pathway
Flag and Grass
Piano
Office
Rehabilitation
Additional Photos
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80 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Greater Rochester International (12 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Abundant nearby amenities (cafes, parks, pharmacies, restaurants, theater) and a tranquil setting.
A Detailed Exploration of Living Wills and Advance Directives
Comprehensive Guide to Medicare Coverage for Hospice Care
Caring for Those Who Care: Recognizing, Understanding, and Overcoming Caregiver Burnout
