Crest Manor Living And Rehabilitation Center

Pros

• The therapy team at Crest Manor provided excellent care, working daily with residents to help them regain their strength and independence.
• Many residents enjoyed engaging activities such as Bingo and Po-Ke-No, fostering connections among them.
• A close friend of a resident praised the friendly and kind nature of the staff during his rehabilitation stay.
• Some reviewers expressed gratitude for specific staff members who consistently showed dedication and compassion in caring for their loved ones.
• One reviewer noted that their father received excellent quality of care during his stays, exceeding their expectations for rehabilitation services.

Cons

• Staff members are rude and unprofessional, showing a lack of care for residents.
• The facility is poorly managed, leading to inadequate care and neglect.
• Rooms are small, dirty, and unattractive, providing an unpleasant living environment.
• Food quality is terrible and often inedible, resulting in weight loss for residents.
• Residents experience excessive wait times for assistance and basic needs.
• There are issues with lost personal belongings, leaving families frustrated and concerned.
• The facility fails to provide appropriate care for residents with specific medical needs.
• There is a lack of adequate resources and staffing to meet the demands of the residents' care.
• Families have had to transfer loved ones out of Crest Manor due to neglectful conditions.
• The overall atmosphere has deteriorated significantly under new management, losing its former warmth and welcoming feel.

Review

Crest Manor has received a barrage of mixed reviews from families of residents, painting a conflicting picture of the facility's care and environment. While some recount experiences filled with gratitude for the staff's attention and dedication, others express deep frustration over mismanagement, inadequate care, and distressing living conditions. The dichotomy in these accounts raises serious concerns about the overall quality standard maintained at Crest Manor.

On one hand, several family members have lauded specific staff members for their kindness and commitment to patient care. Many noted that their loved ones received attentive rehabilitation services aimed at helping them regain strength and independence. For example, one review highlighted how a resident enjoyed participating in activities like Bingo organized by the staff, indicating that some aspects of social engagement were effectively facilitated. Yet even these positive accounts are often overshadowed by tales of neglect or mismanagement that occurred during other residents' stays.

Conversely, numerous reviewers detailed alarming instances of poor management affecting both the physical conditions within Crest Manor and the health and well-being of its patients. Reports surfaced describing dirty rooms with inadequate space for mobility—some claimed patients were confined to small areas barely accommodating walkers. Others pointed out that food quality was shockingly low; many meals were described as "inedible," leading to significant weight loss among residents who struggled to find something they could eat.

Concerns also emerged regarding medication management and medical oversight. In one harrowing account, a resident almost received only half the prescribed medication dosage because it was administered incorrectly—raising alarming questions about patient safety protocols in place at Crest Manor. Furthermore, mixed communication regarding dietary restrictions left vulnerable patients at risk; one reviewer recounted how their mother was served inappropriate foods detrimental to her health condition without any alternate solutions offered by nursing staff.

Frustrations also extended to staffing issues within the facility. Multiple reviewers noted feelings of abandonment due to long waiting times for assistance—a situation compounded by reported short-staffing problems exacerbating an already overwhelmed workforce. Several stories circulated regarding residents being left unattended for extended periods or experiencing troubling incidents such as falls or unaccounted injuries without proper explanation from staff.

The overarching sentiment expressed throughout these reviews seems to indicate a decline in quality after recent changes in ownership and management structure at Crest Manor. Longtime visitors reported experiencing shifts from what once felt like a warm, inviting environment into one perceived as cold and sterile, lacking empathy towards residents' needs. Those who had once touted Crest Manor as a gem in Monroe County now cautioned potential patrons against placing loved ones there unless they conducted thorough research first.

In summary, while there exists an undercurrent of appreciation for certain caregivers who strive to provide essential support amidst challenging circumstances at Crest Manor, an overwhelming wave of discontent resonates through many families' accounts. From inadequate nutrition and dangerous living environments to alarming lapses in medication oversight and general neglect—these criticisms highlight systemic flaws needing urgent attention if improvements are ever to be realized within this facility's operations.

Restaurants

• McDonald's (0.1 miles)
• Applebee's (0.3 miles)
• Wendy's (0.3 miles)
• Casa Larga Vineyards (1.2 miles)
• Seven Story Brewing (2 miles)
• Donnelly's Public House (2.3 miles)
• Original Steve's Diner (2.9 miles)

Cafes

• Starbucks (0.2 miles)
• Neutral Ground Coffeehouse (3.9 miles)
• Tim Hortons (5 miles)
• Tree Town Cafe (6.2 miles)
• Finger Lakes Coffee Roasters (7.8 miles)

Pharmacies

• Walgreens (0.2 miles)
• Wegmans (0.4 miles)
• CVS Pharmacy (2.6 miles)
• Wegmans (3.2 miles)
• Village Pharmacy (4.1 miles)
• Wegmans (4.2 miles)
• Walgreens (4.4 miles)

Physicians

• Ruckert Eric DDS (0.2 miles)
• Crosskeys Internal Medicine (0.4 miles)
• Fairport Pediatrics (0.4 miles)
• Reed Eye Associates (1.4 miles)
• Pediatrics (1.4 miles)
• Lifetime Medical (1.5 miles)
• Immediate Care East (2.1 miles)

Parks

• Perinton Park (2.4 miles)
• Great Embankment Park (2.5 miles)
• Fellows Road Park (3 miles)
• Edmund Lyon Park (3.6 miles)
• Bullis Park (6.1 miles)
• Dryer Road Park (6.6 miles)
• French Road School Playground (6.8 miles)

Theaters

• Regal Cinemas Eastview Mall 13 (3 miles)

Transportation

• Enterprise Rent-A-Car (4.9 miles)

Places of Worship

• Westminister Hall & Chapel (5.9 miles)

Hospitals

• United Cerbral Palsey (7.3 miles)
• Pal-Mac Medical Center (7.7 miles)